Metropolitan Thames Valley Recenzje 

Phone lines are terrible. Get passed from department to department. Nobody takes ownership of issue. No managers available to speak to. No clear escalation process. Still awaiting response and call back.

After 31 years with Thames Valley - now MTVH - the drop in standards and service delivery - though never brilliant - is sometimes pretty disgusting. Were it not for a few shining individuals - this Housing Provider would be a complete sham...repairs that require you to chase the more serious they are...communal cleaning that becomes more non existent every year although we all pay more every year... criminal matters they are oblivious to...housing officers clueless of what's really going on in their "patch"... for years treating tenants and leaseholders differently...**Although Now it seems they have similar contempt for Leaseholders and Renters alike..even now with so much hate crime ...they continually side with Perpetrators and so make people vulnerable: they continually fail in their Duty of Care towards people in this regard...they are utterly clueless of their extreme failures in this regard! They're using Chat bots to "reply" to these very serious and longstanding concerns we're raising (to tone deaf ears here!). The Staff across the board apart from a few very special ones - do the absolute minimum - and cannot wait for their ill earned evenings weekends - and annual leave... but clearly have been "motivated" to write several fake reviews here I suspect. Yet despite their contempt for really doing what they should..unless they would be fined (and even then!)...they seem set on a downward trajectory... unless some honest decent people start running this "organisation"... perhaps with a bit more Press exposure - they'll become motivated to really do their Jobs?

I had a serious and worsening leak issue in my flat, and Chris A went above and beyond to help move things forward. He took the time to understand the situation properly, reviewed the damage by video, followed up internally, and made real efforts to get the right people involved rather than simply passing the issue along.

What stood out most was that Chris treated the problem as urgent and practical, especially where there were health and safety concerns. He was professional, calm, clear, and genuinely proactive. In a situation that had become very stressful, his help made a real difference.

Credit where it’s due: Chris A provided the kind of service people hope for when dealing with a serious housing repair issue.

I dealt with Chris A today. He was extremely helpful , polite and friendly and made it easy to deal with my issues.

I have spoken to chris on several occasions about an on going repair that started in november and chris was the only one seemed interested in solving it and now i understand he has done this

We went for a repair and the service was excellent Ishan was the helper and he did a great job. Very polite and experienced and he was amazing.

Have been suffering from a leak for over 6 months

MTVH are yet to resolve the leak

The cause of the leak is not complicated but MTVH have managed to make it's resolution very complicated

Would help if they respond to emails and calls asking for updates

Has taken it getting to a level 2 complaint to get someone at MTVH to show any interest

No help what so ever from the manager of Sunbury mht for a carer car pass. Just park across the road, his answer. Passes only for residents. Okay carer lives with us. Reply case closed.

They do not respond or deal with complaints, they also do not uphold basic laws involving cleaning up human waste within the timeline and leave it for so far 4days, in a communal areas which has vulnerable children and adults. Despite multiple calls to get this sorted each day. They also do not uphold tenancy agreement clauses that prevent neighbours from being a nuisance to others by enforcing the correct flooring is laid and allowing other tenants to be constantly effected by the changes others have made with no permission.

I had a very positive experience with MTVH today. I would especially like to thank Paul Watson for his professional support. He helped me with my enquiry regarding my water supplier and resolved part of the issue. Thank you for your assistance.

I spoke to Reginald my housing manager today, I felt he was aggressive and rude. I was being polite and as nice as possible. My car had a note put on it saying don’t park here, parking is very limited and all residents do very well managing. When he came to the phone the first thing he said was is that the car that was parked in a bush, which it wasn’t, it was nicely on the side I’d say. There are no plants etc, he said I was damaging the vegetation and if I parked there again my car would be clamped, not long after this the phone went down, I hope it was due to bad signal. A nice touch would have been for him to call me back, well that is if he didn’t put down the phone, I hope this wasn’t the case.

My experience today with Michael was joyful to speak with . Excellent customer service caring and understanding and was listening to what I was concerned and worried about . Thankyou

I spoke to Michael this morning. He was very helpful and helped to sort out my problem. Very friendly and easy to talk to

Mtvh replied to my query about a home alteration within a few days. Helpful advice and forms sent to me in post, as printer not working at the moment.

This is my second review of MTVH.

I have lived in a property managed by MTVH for almost four years, and it has been the worst experience I have had with any landlord or managing agent.

My primary issue throughout has been communication. Over the course of several years, I have repeatedly experienced missed follow-ups, long delays in responses, poor record keeping, and a lack of ownership when issues have been raised. On one occasion, it took MTVH approximately three months to respond, which I believe reflects the wider communication issues I have experienced throughout my time living in the property.

The situation became so frustrating that I had to escalate my complaint to the Housing Ombudsman. Throughout the investigation, I found that key information relating to my case had either not been recorded or had been omitted from MTVH's records, including details concerning the impact the ongoing issues had on my mental wellbeing. The Ombudsman ultimately found service failures in MTVH's handling of my case and awarded compensation as a result.

Unfortunately, despite the Ombudsman involvement and multiple complaints, the communication issues have continued. I am now in the process of selling the property and moving on, and I am still experiencing the same problems with obtaining responses and updates from MTVH.

The property itself has also been disappointing. While some defects and issues are expected in newer developments, I found MTVH reluctant to properly investigate or address concerns that were repeatedly raised.

After almost four years, I have lost confidence that meaningful improvements will be made. Based on my personal experience, I would not choose to purchase another property managed by MTVH or sold through SO Resi, and I would encourage prospective buyers to carry out thorough research before committing.

This review reflects my own experience as a resident over the past four years.

Very poor service severe lack of communication, being ignored being lied to, the incompetence is definitely an eye opener.

This ‘housing association’ are absolutely the worst! Been living in my property 13 years and had a leak in every single room due to roofing issues that they claim to repair only for another leak to start in another room. The contractors they use have terrible reviews on Google just like Metropolitan! They were very good before they merged with Thames Valley and now they’re not even okay, the doors are always broken, the intercoms are the same! I honestly can’t believe how difficult it is just to get a repair. Takes months or years and then the issues seem to be bodged and just break again

Michael. It was a pleasure to be served by this young man. Helpful, patient, understanding and clearly passed on the information required. Even though it was a short exchange I felt uplifted by it. He sounded confident and took time to explain to me( I’m elderly). Over time some of your staff have sounded rude and rushed. Some have even cut me off. I also autistic. He is an asset to you.

Chris A was attentive and cared to my needs. Had a crazy plumbing issue that took 10 hours to be tended to but despite the long wait I was definitely taken seriously. The plumbers were great too. Looking forward to the issue being resolved and seeing how MTVH takes care of this situation long term as it is very serious but overall satisfied with my experience today

I contacted customer service tdy to rearrange a appt…I spoke to Reeham who was polite understanding and sorted a new appt out for me so a big thank you to Reeham :)