Metropolitan Thames Valley Recenzje 

I spoke with Michael today who was excellent .
Explain everything to me about downsizing.
Also email me.

I just wanted to send a quick note to say a big thank you for overseeing the installation of my new kitchen. I am really pleased with how it turned out, and the fitters/team did a fantastic job. Thank you for your help and support throughout the process. The trade team have all done a fantastic job, such hard workers. Finish is outstanding, absolutely stunning.

MTVH are absolutely useless in looking after their residents. They don't care how they treat their residents. They don't do anything to help the residents. Repairs take forever to get fixed and numerous emails and phone calls. They don't have any respect for residents property or well being. They should be given a total reboot of management and staff. Or better still got rid of totally. The date given on here isn't true to word as been having problems with MTVH since 2010. They make my life a living nightmare if I'm honest.

The customer service personnel (Nathalie) was very polite and patient in dealing with my request. She ensured that my request was sorted out.

Chris from the property advisor, he’s a senior. He was amazing, 2 month of constant back and forth, he was able to help me with just one phone. Thank you so much, amazing person

1 star – Nearly two years of defects, failed repairs and a complete lack of accountability

My experience with ReSI Homes has been absolutely appalling.

I purchased a shared-ownership new-build expecting a properly constructed home. Instead, I have spent almost two years dealing with serious defects, repeated heating and hot water failures, countless contractor attendances and major flooring remedial works that failed again within weeks.

Our family was even required to leave our home for approximately three weeks while the flooring works were carried out, only for the same problems to return shortly after we moved back in.

The ASHP has been another ongoing nightmare. After around 24 engineer attendances, the system continues to fail, and a leaking heat pump has now been identified as the cause of recurring pressure loss. Despite this, we have been left waiting for quotations and repairs while going without reliable heating and hot water.

What makes this experience even worse is the complaint handling. Promised updates are missed, emails go unanswered, and getting a clear decision or confirmed plan often feels like an achievement in itself. Even after escalating matters to senior management, I have repeatedly had to chase for basic answers.

ReSI Homes has now offered compensation, but compensation does not fix a defective home. The underlying problems still need to be resolved properly, and residents should not have to fight this hard to get their landlord to take ownership of serious, ongoing defects.

This has caused enormous stress, disruption and frustration for my family. We bought a home, not a two-year project involving endless contractors, repeated failures and complaint after complaint.

The biggest question is: what is the point of a complaints process if residents are still left chasing answers and living with unresolved defects after all this time?

In my experience, ReSI Homes has demonstrated a serious lack of coordination, communication and accountability. I would strongly advise anyone considering a shared-ownership property managed by ReSI Homes to research the company carefully and understand how repairs and complaints are handled.

One star, because zero isn’t an option.

I spoke to Chris A he was polite and very helpful maybe he could train some of the other staff

Problem with my front door poor quality not the original door orgunal door was removed and anorher door was replace tem as i was told since then i have been battling with th wrong door

Shub was very helpful and dealt with my query in a very professional manner which I was very pleased about.

After waiting for almost 4 years for a decent outcome or an explanation as to why my kitchen was not renewed like every one else on the estate, Chris was able to explain and forward an email to the relevant team to hopefully get things moving. I am extremely grateful for his help and patience. Top tier customer service.

I would leave zero stars if possible. As a leaseholder they hit you with constant rising service charges deficits and large lump sum costs for deoorative painting that looks barely different. Customer service is inefficient and unhelpful just a money grabbing company from leaseholders being milked like cows to pay for the buildings

I’m going to the housing ombudsman I carnt put up with no contact from them. Seriously why send a surveyor out absolutely crap

UPDATE: My ceiling has not been fixed, its still leaking, saved only by the fact that we have not had much rain. They need to put up scaffolding, not been done. The ceiling and my floor is wrecked, despite my attempts at catching the water. The surveyor said he would report it needed doing urgently, but no contact from the repairs team or my housing manager re the dangerous state of the building, though I have left messages. Scaffolding needs to be put up, so its not getting done any time soon. Re the dangerous, category 5 subsidence, they said they are waiting to hear back from the insurance company (wot the actual !!!!). The walls are moving daily, I can see through from my meter cupboard room, into my toilet, as the walls have separated. Re. my last complaint, the structural engineer said THE BUILDING IS VERY DANGEROUS and everyone needs to be evacuated. We had a mouse problem, which did get resolved, due apparently to cracks in the building. The cracks are back and bigger than ever, so that may be a looming repeat problem. Online complaints never get resolved and mysteriously get marked as done. They have offered me compensation on many occasions (£20 each time for my trouble I believe, not that I asked for it), but I have never received it.

I would strongly urge anyone considering buying or living in a property managed by MTVH to carry out extensive due diligence before proceeding.
My experience with MTVH has raised serious concerns about the accuracy of account information and the way issues are dealt with once they are reported.
In my view, MTVH's handling of issues warrants much greater scrutiny, and I believe the organisation's account-management and customer-service practices should be subject to appropriate independent oversight.

Never in my life have i encountered a more inept and dishonest company such as MTVH. It's ran by the most unqualified and inhumain individuals imaginable.
Please avoid.

Horrendous experience. Can't wait to get out.

We live in Nottinghamshire and have recently had some pointing done under the front windows and I must say the job that was done was excellent, I can be a bit picky sometimes but really cannot fault the work done. Well done.

Chris was very helpful, and understood everything I needed to say and was very efficient.

I have been waiting for months for a dangerous pavement to be repaired. I had an inspection and was advised it is indeed dangerous and needs repairing/replacing. Still not repaired. I have to contually chase them for updates.

chris at mtvh was very professional at sorting my problem out! listened to what i had to say and dealt with it! well done! really pleased! 👍