Metropolitan Recenzje 

Since my last couple of negative reviews of MTVH on this site, i have to say all the things i was complaining about, the drug dealing, next door to me, has now, as of February 2026, been resolved permanently by MTVH and Derbyshire Constabulary. Fantastic!! and i now give MTVH (and Derbyshire Constabulary) 4 stars out of five. One star deducted for taking over 20 years to sort it out, but nevertheless 4 stars because, when the situation was finally resolved, (and it was resolved BIG STYLE, with several police vans, and a fire engine, in attendance in the area, for 3 days), it was resolved... Permanently !!! Thankyou to MTVH housing association and Derbyshire Constabulary.

Not worthy of a rating. Mtvh have two separate accounts/pages on here. I came across this one and can see people complain about metropolitan housing who are now metropolitan Thames valley housing. So they’re not being seen. Find the mtvh page and do your review there. These reviews should be merged so users can see both on one place. Mtvh are aware and just like everything else they attempt to keep it hidden… which is why they themselves have not requested to trust pilot that the 2 accounts are merged.

Abandoned shopping trolleys taken from the local Asda superstore have become a common sight in the rundown Chalk Hill estate, ironically owned by the Metropolitan Thames Valley Trust. This reflects poorly not just on the tenants who take them, but also on the store management, which has allowed it to continue despite a sign at the entrance stating trolleys must not be taken beyond the red line. MTVH has failed to address the issue, and Brent Council has shown little concern, despite repeated efforts to push for change. Photos taken before writing this highlight the low standards, despite the estate being a joint project between MTVH and Brent Council. The latter is about as effective as the Keystone Cops—heavy-handed, hypocritical, and eager to promote their far-fetched “A Better Brent” plan, which has delivered nothing for residents.

3rd world abusing lefties the reason for me giving them this title because that is exactly what they are every time I get on the phone to them, I dread it impacts my anxiety majorly i end up coming off the phone into a flood of tears 😢 they are the the TOP WORST HOUSING ASSOCIATION EVER TO BE DEALING WITH THEY ARE ABSOLUTE ABUSERS NOT TO MENTION COMPULSIVE LIARS AND THIEFS they will bring up anything, even if it's not their department, they will bring up anything and use it against you.How very dare you 😡 i spoke to NATALIE😡 in the counts team i do not like the tone of her voice.I think she's got an attitude problem not to mention between different departments, they seem to be very gossipy they seem to know what you have refused and what you haven't they treat the vulnerable in a very cruel way they have represented someone to a socalled resident supported manager. How on earth is a supported resident manager going to benefit somebody i don't need that kind of support.The support I do need is getting out of this accommodation as I do not want to be in a managed plan managed under democrated management accommodation that I should have been out 7 years ago got vulnerable children that are suffering all day can think about is money their company is based on utter greed when they don't get what they want, they get nasty they seem to have a lot of wealthy, nasty people that look down on the people in their accommodation if it wasn't for the residence, they wouldn't even be in a job or should I say vulnerable people that they are profiting off😡 9 suffocating multiple extended stressful period years my tenancy agreement was up in20 20 which was a 24months tenancy.Agreement which day in illegally advertised a force of advertisement to get someone to live in there, dumping ground accommodation, like i've mentioned in other reviews.Basically, that is not fit for humanation briefing hot air, which is not good for your airways.I've got vulnerable children as well.That have got conditions breathing in toxic food smells from accommodation.Below which is horrifying not to mention mould and damp also toxic flames that's coming off.The road also breathing in pollution breathing every smell under the sun it's in very poor conditions not insulated no ventilation no air quality or sound quality having to put up with the 3rd world living underneath us snake in people in and out accommodation.Slamming doors with vulnerable children on top seeing different children going in and out of the accommodation, not to mention men instead of dealing with getting us moved on all they can think about is the big paycheck that they're making out of profitising off the vulnerable how is it possible?I'm still in a rears from this very day £4.182.86p and that is meant to be a accommodation based on supported living putting someone that needs very little support in accommodation like that, making out because the person's got a disability.What they need to be put in a background like that we're all kinds of criminal, and yobos have lived below just because you've got a disability that doesn't mean to say you need to live in supported, living just going on people's backgrounds once again, that's where discrimination comes into it and it's typical stereotype as well me, my family, we do not need to be put in sported.Living to prove that we can live on our own.Especially as i've lived on my own well before I even had my children all they're doing is feeding off on the vulnerable.Anyone who's got a disability?Please be careful of these people.They are absolute demons 😈 they will go behind your back and have opened up conversations between each other like little teenagers if you're working in the accounts team, how do you possibly know when someone has refused support without the person, even saying anything, because that's been fed back to you by a so called supported resident manager even they've got their own support back in them up i am definitely going to be getting people involved.The third party especially, i'm with my rights to a Support living is almost like i've been put in this accommodation, deliberately and it feels like they're trying to section me anyone who ends up living in supported, living or any kind of accommodation that is managed by them you will end up having your entire independence.Taken away they don't manage their properties very well how can you offer a supportive living to somebody that needs very mild support especially accommodation that is high in rent, and that eventually you'll end up being in rears The original person underneath me was in a rears.How is it possible for someone who used to live underneath you was also in a rares can't just put that down to a coincidence they don't seem to like anyone that towels.The truth🙏 they have a reputation rats 🐀

This is my second review of MTVH.

I have lived in a property managed by MTVH for almost four years, and it has been the worst experience I have had with any landlord or managing agent.

My primary issue throughout has been communication. Over the course of several years, I have repeatedly experienced missed follow-ups, long delays in responses, poor record keeping, and a lack of ownership when issues have been raised. On one occasion, it took MTVH approximately three months to respond, which I believe reflects the wider communication issues I have experienced throughout my time living in the property.

The situation became so frustrating that I had to escalate my complaint to the Housing Ombudsman. Throughout the investigation, I found that key information relating to my case had either not been recorded or had been omitted from MTVH's records, including details concerning the impact the ongoing issues had on my mental wellbeing. The Ombudsman ultimately found service failures in MTVH's handling of my case and awarded compensation as a result.

Unfortunately, despite the Ombudsman involvement and multiple complaints, the communication issues have continued. I am now in the process of selling the property and moving on, and I am still experiencing the same problems with obtaining responses and updates from MTVH.

The property itself has also been disappointing. While some defects and issues are expected in newer developments, I found MTVH reluctant to properly investigate or address concerns that were repeatedly raised.

After almost four years, I have lost confidence that meaningful improvements will be made. Based on my personal experience, I would not choose to purchase another property managed by MTVH or sold through SO Resi, and I would encourage prospective buyers to carry out thorough research before committing.

This review reflects my own experience as a resident over the past four years.

Absolutely terrible experience with this housing association.I am trying to do liability claim and they have rejected it, and they did a waver against me when I lived in a flat which has an arson attack above it and have lost most of my property and items and had to wait 5 weeks before I was allowed to return to the property, I am really upset.At the fact that I am being blamed in a way for what's happened in my property when I was nothing to do with the fire, my flat was water damaged.And to be honest, I wouldn't even give them a one star rating if I had my way.I would give them a -10 review

I need to leave this feedback because I am disappointed. For over two weeks, the neighbor above has been flooding my home. Despite my best efforts, I haven’t been able to resolve the issue. I contacted MTVH for help; the first case was closed, and I haven’t received a response for the next one. When I mentioned that there could be problems with mold and electricity, they told me it was my responsibility. I believe that the flooding issue in my home should be taken seriously and urgently, but MTVH is not doing that. Now, I have to reach out to the Council to request an investigation into this matter.

Extremely poor customer service.

I am writing as I recently experienced extremely poor customer service through both WhatsApp and online support channels.

I initially contacted your team via WhatsApp, expecting a reasonable response time. However, it took over 24 hours to receive any reply, which is unacceptable for a customer support service. Despite this delay, my issue was not resolved, and I ultimately had to call your support line to get assistance.

What was particularly disappointing was the response I received on WhatsApp. Instead of acknowledging the delay or offering an apology, I was given the following explanation:

"Our WhatsApp messaging service is available to all customers, but is not an instant response service. As we are an inbound call centre, calls and webchats will take priority and therefore you will receive a delayed response time. If you experience a loss of service, or have an urgent query, we would recommend using our webchat or phoneline services, as these will initiate an immediate response."

This response comes across as dismissive and fails to take responsibility for the poor experience. If WhatsApp is offered as a customer service channel, it should meet a reasonable standard of responsiveness, or expectations should be made explicitly clear upfront.

Overall, the experience was frustrating, inefficient, and fell well below what I would expect from a professional service provider.

Honestly shocking. I would appreciate a proper acknowledgement of this issue, along with an explanation of how you intend to improve customer service in general as what you currently do and based on existing ratings shows a poor lack of judgement.

Structural faults with the building resulting in continued leaks. Failing electrics resulting in repeated broken lifts and intruder access into the building . Failed water pump resulting in loss of water to the building. The company makes it clear they have no duty of care to the tenants and no intention of preparing the structural damage. The only response to multiple complaints was a letter to increase the rent. This company is worse than clarion and sanctuary housing combined. Avoid at all costs.

I have two policies for my mother, who passed away on January 11, 2026. I submitted my claims on January 12, 2026, but I have not received any payment from Metropolitan to this day. I am left wondering how they expect me to cover the funeral arrangements, as I took out these policies with the intention of easing my burden during such a difficult time. Currently, I am managing the funeral with no budget due to the delays from this insurance company.

After living in this flat for 30 years and not being given a new kitchen when every other property was fitted with a new kithchen, mtvh finally said they would fit a new kitchen and gave me a waiting time of 2 years. Im still waiting

They are totally rubbish and don't give a damn about their tenants. They used to be good, imo. I have a roof leak. I reported it months ago, still nothing. They have been around, but have not repaired it. I have a bucket under it. My window mechanism is not working, cannot close window. Its a 4ft x 4ft window. Phoned them up, gave me an appointment for January, as its 1st floor. Its freezing, im 65 and feel the cold, not impressed. My front door is compromised, due to their fault, but still not repaired. We have mould, etc etc

I'd give no stars if was possible. TYSON BUNBY is a BULLY. MTVH will be exposed shortly.

Very corrupt and terrible to get in contact with. They don’t look after estates even tho tenants pay very high service charges. Don’t believe anything they say, as they lie all the time. Best to avoid them.

Useless at best,

Be careful on the Manager called Ian. He is after personal and bank details EVEN BEFORE showing property.

I found it dodgy and unreliable.

I’m sharing this review especially for international students and immigrants to be cautious when considering this agency.

My experience was extremely difficult and disappointing. The property I rented was in poor condition:
• The kitchen floor was greasy and unclean
• Refrigerators had a strong odor
• Toilets and sinks were frequently clogged
• There was water leakage from the kitchen to the entrance
• Washrooms and walls showed signs of mold
• The shower was broken and took over a month to be repaired

There were also serious pest issues, including rodents in multiple rooms.

The response from the agency was slow and unhelpful. Maintenance requests often went unanswered. There was no gas or hot water for over a week when I moved in, and I had to top up the gas myself. Reimbursement took about a month after asking them for several times.

Based on this experience, I strongly recommend doing thorough research and reading multiple reviews before proceeding with this agency.

I was reporting a leak and Tiffany helped me so much. She was lovely and had great customer service. She gave me information on how to contain the leak and she was very understanding!!

I have been pursuing MTVH since 2017regarding a leaking roof on my flat which I co-own with them. Over this period the roof has been subjected to a series of incompetent repairs to the point that the interior and exterior of the building have been seriously damaged. Since 2024 inspections by MTVH's own inspectors and independent contractors have all condemned the roof. To date MTVH have not managed to replace this roof. Therefore forcing me to live under a condemned roof and a damp and mouldy
interior. The MTVH modus operandi makes it impossible for there to be any progress with this serious problem. They do not live up to their promises or policies.

This page is not being monitored by MTVH.
Therefore any reviews left here do not count and are not being acknowledged. To leave a review go to Metropolitan Thames Valley page where they have been on a campaign to elicit good reviews.

I have encountered ongoing issues with my heating due to setup complications with HIU set point/Evinnox, which initially caused a great deal of frustration. However, after reaching out to Metropolitan, I was thoroughly impressed with their responsiveness and dedication to resolving the issue.

In particular, Shaunna has provided outstanding customer service. From the very beginning, she took the time to carefully understand the problem, demonstrated great patience, and showed genuine concern for our situation. She has gone above and beyond to ensure that a suitable solution was found, consistently following up to keep us informed and reassured throughout the entire process.

Her professionalism, kindness, and commitment to excellent service have truly made a difference. I cannot thank her enough for her support and persistence in addressing our concerns. She is a valuable asset to the company, and her exceptional customer care has turned what could have been a stressful experience into a positive one. Thank you once again Shaunna