Metropolitan Thames Valley Recenzje 

I have lived in my property for 31years come September, I have asked about a new bathroom which has not ever been updated,now I learn we will not get a new bathroom until 2027/2028 how can that be

Consistent low standards by contractors employed by MTVH by Cleanscapes Dorking
Communal bin areas full of maggots & food debris,communal walls & doors never seen a clean door glass front & rear filthy dirty.
The general area is covered in pigeon droppings its disgraceful considering what residents pay for this within the service charges.
Contractors do as little as possible & Gold medal to MTVH for employing the worst company Cleanscapes super low standards

Worst housing association ever! Snakey, greedy robotic like idiots that care for money. If its money they will turn up at your door with threats. If its repairs you wait for 2 weeks maybe longer and dont see one in sight. Lived in a metropolitan thames valley property for 13 years. They have been getting UC deductions but they dont know where its gone so in their eyes you havent paid it. So they ring you send people knocking on your door. Waving eviction. Putting the fear factor in you. They will bring up their contract when it suits them how you follow it but they breech their own contract and expect you to stick to it. Everything is your responsibility apparently. Thats all I get told. They made repairs and make bodge jobs. Then wonder why the repair has broken again. They'd rather make quick fix jobs that jobs that require harder work and longer with more supplies etc. Had alot of issues with them in 13 years and now this just tops it. Losing money and claiming they ahvent received it. Who knows if they have or haven't and just saying that. Its black and white on UC but funny how theres no trail of MTVH

unhelpful, unfriendly to point of obnoxiousness. unfathomable why this organisation should have the status of „charity“. they seem to answer to know one. their threatening behaviour says it all.
Obviously this does not apply to everyone employed there (or on loan, or consultant, or outside contractor); vast majority however IS ..

Unfortunately i deleted my my last review by mistake..I have had nothing but grief over the past few years from MTVH ..albeit due to serial complaints from a vindictive neighbour who has a vendetta against me...i was not believed on any account as she is female and "vulnerable"..Regardless of my own mental health issues which are chronic..MHTV have the audacity to say they support tenants with mental health issues ...utter tosh.They exacerbated the situation and made it ten times worse for me ..i firmly believe that this is because i an a white male...and that women are believed simply because they are women and the man stands no chance..Also i firmly believe i have been discriminated by MTVH many times over the years simply because i an a man .and yes,i have everything documented from over the past few years to back up my case should i need to .....on another tangent they neglect their properties to the extreme..I would have given zero stars i i could..

Last year I raised concerns about my neighbours back garden and the Bamboo that has crossed over in to mine and come up through my shed and my astro turf ruining it completely. Housing officer came out 3 weeks ago to take pictures and was supposed to get back to me within a week and I found myself ringing up 2 weeks later and asking for a reply which is not a satisfying answer ...so will sit waiting kn an update.

If I could give it -10 I would

Avoid like the plague this is the most horrid housing association I cannot stress that enough customer services is amazing because they have to put up with all the managers and the other staff who are meant to be doing their jobs crap .. The whole staffing system needs to be changed absolutely cannot stress avoid like the plague The most unprofessional staff there are no morals in this housing association corrupt to the core if only I could put down how I really feel the management should be named and shamed all over every social media site … stuck with them until I saved enough to leave this cult

Katrina,the lady I spoke to with regards to reporting several problems was great. I felt she actually listened. In future if I could just deal with her that would be great. As to whether anything is actually dealt with that's another story and nothing to do with the lovely Katrina.

I felt like I received a very good service and felt listened to and problem was resolved

I spoke to Kacie of your customer service today and she was very helpful, kind and extremely diligent in order to solving the issue for me.

I spoke to Josh - he was very polite,helpful and patient. He explained everything very well and sent me the information I required. I was very pleased with how he assisted me.

I would like experience with MISS.CLAIR WAINWRIGHT who is working in Metropolitan Thames Valley and I am extremely happy with her job ,including her commiunication,perfect manner ,hope her job is promote year to year.

Thanks

Dr.Fardin Afshar

I am so happy ☺️ with the response received this afternoon by a young gentleman on the property desk Chris A he was kind caring genuinely an absolute pleasure to speak with receiving the letter we had was quite frightening as we lost my dad in September 2025 but Chris reassured us there was nothing to worry about ty so much for ur help 5 🌟💯 just for u ty

It’s just impossible to deal with MTVH, they take weeks or even months to reply anything, always lying about the 10 business days maximum time for replies.

I’m trying to do Staircasing with them, and I’m just discovering issues after issues! The building doesn’t have EWS1 form or even FRAEW! They are delaying my deed of certificate too, which is my right since 2022.

Also, any ticket you open, they will close it as soon as they answer, making it forbidden for you to reply! As soon as you reply the ticket, it says it’s already closed! This means you need to wait weeks again for a follow up!!!

Do never buy anything with this company!!!

Avoid if you value communication and basic maintenance

I honestly can’t recommend MTVH.

The biggest issue is the complete lack of communication. Essential items such as lifts, entrance doors and car park gates are left broken for weeks on end, with little or no updates for residents about when they will be repaired.

The fire alarm is constantly going off, causing unnecessary disruption and stress. This has become a regular occurrence rather than an isolated issue.

Trying to contact someone is almost impossible. When you finally get through, you’re passed from one department to another without anyone taking ownership of the problem. If you use their online portal, you can expect to wait days for a response, if you receive one at all.

Overall, it feels like MTVH has very little regard for its residents. There seems to be no urgency in resolving issues or keeping people informed. As long as they’re receiving their money, residents’ concerns appear to come second.

Very disappointing service, and I wouldn’t recommend them based on my experience

Had a ceiling leak within 6 months of moving into the property. I have been driving for years, despite this, I have been denied an allocated parking space in the garage which is connected to my property. Local council will not provide permitts. I have requested a fob for a bike shed and have been waiting 3 weeks ongoing for a response. MTVH staff talk unprofessionally on the phone and are negligent.

I really really,appreciate all the wonderful support you are giving to me

At just under 30 years as a tenant I would not rate mtvh at all however you can’t leave a review without any stars. I have had ongoing issues with my windows for years , including heat loss. I raised 2 complaints last year, (and also have a number of complaints about them over the previous years) 1 during winter in relation to heat loss and the other in June in relation to trapped heat exceeding 40c which I believed at the time was due to not being able to open 2 sash windows ant the back of the property. In October they responsed to the complaint at stage 2 offering me £850 on the condition I accepted it within a set timeframe and informed me that they had been informed in February that my windows had reached the end of their life but the repairs manager had “forgotten” to pass the information on to planned works. That my windows would be up for renewal this financial month war. I did not accept it as that would mean I agree with them and I don’t. They failed to treat it with any urgency despite the history, subjected my family to our 8th winter coping with heat loss and the financial strain of that and here we are again now presently experiencing dangerously high temperatures in our home due to trapped heat as the windows have not yet been renewed. I raised a new complaint 2 weeks ago because they have failed to resolve the issues in a whole year. Despite the upcoming window renewal it is still a repair issue until the renewal has taken place and they still have a duty of care to my family, including a child who also have health issues worsened by both the cold and trapped heat. Mtvh rejected the compliant saying I exhausted the process last year, so they are aware of the problems and that nothing has been done and they continued to do nothing referencing the last complaint yet refuse to acknowledge my right to raise a new complaint based on the fact that the issues are unresolved and I am experiencing the same issues again now with are a danger to both health and life. Mtvh have done nothing. I received a call yesterday from Metworks, the same in house contractor who have been unable to fix the windows for the past 8 years…to make an appointment for the 6 August to “fix” the windows which they have been unable to fix since 2018. Now the only reason I was called is because I emailed my councils environmental health team and property licensing teams requesting a safe housing assessment and I also contacted mtvh safeguarding team to force them to do their jobs. They are now attempting to cover their backs as a result. They have a number of reports over the 2 years informing them of issues with the property which includes heat loss, cold air and hot air to pool and they have chosen to ignore them. The south west London repairs and housing team along with the customer care/complaints team, both property and heating related are the worst. And their service failures extend all the way up the pyramid to the seniors who oversee the departments to their senior regional property manager Janet Cornthwaite. The multiple service failures, their inability to hold themselves accountable for anything means they fail to improve, their apologies are empty and they will do their best to blame the tenant when being investigated by external agencies. They most definitely need investigating further in general. If you want to see a true picture of mtvh just look on the housing ombudsman’s website.

We live in a MTVH extra care complex in West Bridgford where the average age is 85 years with some infirm and some in their nineties.
The temperatures over the last three weeks has been consistently day and night between 28C and 32C without respite.
Temps between 26C and 31C are considered dangerous and over 31C an emergency.
We have requested for MTVH to supply a couple of air conditioners in the Communal Lounge to form a cool room as a shelter to those who are suffering, but have been refused by MTVH top management.
Can Emma and Lee please contact whoever is responsible, ( not our superb local team), and persuade them to take action before we suffer a tragedy.

“We believe everyone should have a decent home and the chance to live well“.

I have never seen a company not deliver on their mission statement with conviction as much as MTVH have showcased.

Where I live, managed by MTVH, is home to over a dozen families with young children. This week, facilitated by long neglected security measures, an incident happened which led families to feel unsafe and caused damage to the property.

MTVH’s response to the resulting damage has been nothing short of passive and borderline unbothered, sending out an initial team to address some parts but ultimately, not finishing the job.

This has come after service charges were increased by 20% for us recently. It’s basically robbery of young families. They parade their supposed values on their website and via press releases but do not have the courage to act with conviction on the matters they preach. I hope to be proven wrong and receive some support me and my neighbours finally deserve but unfortunately, at this stage, I have little hope.