Metropolitan Thames Valley Recenzje 

I've been with you for over 30yrs now. In all that time I have never seen or spoken to anyone. I have sent messages regarding price increases as in all those years there hasn't been any help with anything

I Hazel Waldron, have been an MTVH Tennant now for Four years. In my opinion their Customer Service Team are very considerate, pleasant, polite,considerate and helpful. The Landlord is also considerate and understanding.
If there are any problems at the property, the Customer Service Team is contacted and informed of the problem, then a member of the Team will pass the information to the right department who will inform the Tenant the day and time when they will be there to sort out the problem.

Very helpful professional advice and dealt with problem excellently, can’t thank Chris enough.

Shubh at the property desk dealt with my queries professionally and efficiently, very pleased with the service he has provided. Thank you

Having been a leaseholder in an apartment block for the past eleven years I can only advise that buying this apartment for our retirement was a dreadful decision. This beautiful building has been allowed slowly but surely to fall into decay. My feeling is, that if it was in London or Nottingham things might be different.
Our "Local" housing manager lives miles away. No one takes ownership of the buildings problems, communication within MTVH and between MTVH and residents is appalling. Consequently repairs constantly fail, security doors frequenty aren't secure which means we are plagued by homeless people and vandals. If you are thinking of buying from MTVH....dont!

After contacting metropolitan regarding a recent door repair that was still insecure. I spoke to a wonderful gentleman called Chris A.
Chris A was extremely patience and attentive to our concerns. He went above and beyond what we have ever experienced before. He realised that we were elderly and vulnerable. After a short hold Chris A said he has contacted the appropriate department and he request that the repair be marked as urgent and he ensured that the repair will be done tomorrow morning.
We cannot believe the service and respect we receive from Chris A. I believe that Chris A. Should receive some sort of reward and recognition as he is certainly that 1 in a million. Thank you so much Chris for all your kindness and care and support you gave us. 😊

Chris was great, he was thorough paid attention to detail was empathetic, and also very knowledgeable. Managed to solve my query and log my query correctly. Thank you chris.

I am a resident at MTVH block of flats in east Barnet and I would love to thank a lady at the customer service desk called Charlotte for her professionalism and made my issues resolved so easily.

Had a recent conversation with Chris (senior advisor) who was very helpful & dealt with the repair issues I had. Very professional

Been dealing with mtvh for over 10 years. There communication on repairs is poor. There internal communication between teams to get jobs done is non existent. The state of the building they and I live in is in disrepair. From constant lift breakdowns, homeless individuals sleeping in stairways. From graffiti inside the building to parcels being stolen. They manage too many buildings and spread tasks across so many teams you have no idea who is doing what. Even with regular meetings and monthly walkarounds with local housing manager results in the same issues over and over and nothing gets done for 6+ months while we live with the issues of ants, leaks, damage, high energy bills cos they insist every light must be on.

All because MTVH are the slowest to respond, act and fix any issues blaming leaseholders and renters first when they hire non local contractors take months to fix anything leaving the external doors not locking, allowing free access.

Take fire regulation as a joke, with fire panel faulty for months, fire doors broken and not within tolerance and when replaced arrive unfurnished and not to code. There attention to detail is terrible with many misspelling of names, condescending responses and a shotgun approach to responses. While certain inviduals do a good job at mtvh property desk and complaints overall it does nothing to address the problems. Unable to sell and move due to cladding issues that still won't be resolve until 2028.

All of the above does not justify a 400% increase on service charge cost during this time.

Avoid at all costs I wish I did if I knew.

Katrina was an absolute star organising a revisit to an issue that was fixed only a few days ago. Rather than waiting another month for them to come back and fix it again, Katrina fitted us in within 48 hours! We had a laugh too during the call. Thank you Katrina!

If anyone within management is seeing this,then i ask, would it be possible to kindly remove these rats, mice and cockroaches underneath the kitchen units please in which have been invading our home since 2022? I am greatful for the 17 seperate reference numbers (for one job) but unfortunately this is bordering on the lines of complete unlawfulness.

I shall try again tomorrow.

Larry.

I don’t believe in one positive comment here.Horrible horrible horrible ! They don’t do anything .We complain so many times and still nothing.Stuff is lazy,doesn’t respond to emails and complains,things are not done.Right now in my bulding 2 lifts broken,cleaning is never done,front door broken so everyone is welcome to come in,front door camera not working and system for opening door completely broken and laying on floor for over 2 weeks .They just take money and nothing is done.We pay for gardening,witch is never done.Cleaning is never done.Otside bulding litter never picked up. Lucy from GRAND UNION HOUSE ALPERTON

Chris was so helpful today and I learnt a lot! Great advice…thank you 😊

My experience with MTVH has been disappointing. Communication is poor, and I have found the service unreliable and unhelpful when issues needed attention. Responses can come across as dismissive, and commitments have not been followed through as expected. I believe there is significant room for improvement in customer service, transparency, and accountability.

I was sold/let this flat 10 years ago with an existing leak, which the housing association failed to disclose at the time.
Although a temporary repair was carried out in 2018, the leak reoccurred in 2023. Since then, I have been struggling to have the necessary works completed and have received a number of distressing communications from the Service Improvement Team.
It is particularly concerning that the housing association proceeded with the sale/letting of the property without disclosing the prior issue and is now refusing to take full responsibility for the matter.

I spoke to Leslie at the main desk today. She listened to my long winded repair issue, went to try and get a solution from several people and then arranged to call me back when it began to take too long. She found a solution for me and must have spent over an hour on my one problem. She was friendly, helpful and a generally lovely lady to talk to

Sorry to blow out all the "Good" reviews but I need to share something. I find that certain repairs are being missed from my mothers home, where she has lived there for 66 years. I feel that repairs which have been of a rolling maintenance system have been left from her home. Also when repairs are requested they seem to be lost or ignored. How do you, as a son, report these issues to MTVH and they expect a 92 year old person to read/react to emails which have cutoff dates. I cannot check if these requests are being sorted. I certainly know they are being ignored. How would you feel if you Mother had been in the same home since 1961 ?

I am very disappointed with how MTVH has handled the recent changes to the service charges on my account.

I received an official Rent and Service Charge Update letter dated 27 February 2026, which clearly confirmed my monthly payment from 1 April 2026 as £1,071.26, including rent of £987.04 and service charge of £84.22. I arranged my payments based on this written confirmation.

However, when I later checked my MTVH online account, I found that my service charge had apparently been increased to £117.42 per month, with an additional retrospective “Automatic Debit Adjustment” applied, without any prior written notice, clear explanation, itemised breakdown, or supporting documentation.

A new “Sinking Fund Contribution” also appeared on my account, again without any clear explanation of what it relates to, how it is calculated, what lease clause permits it, or how the fund is managed.

As a leaseholder, I expect transparency, clear communication, and proper evidence for any increases in service charges. This is especially important when charges are applied retrospectively or when new cost headings are added to the account. I have asked MTVH to provide a full breakdown, supporting documents, the relevant lease clauses, and an explanation of how my share has been calculated, but the situation has caused unnecessary stress and uncertainty.

My property is a house, not a flat in a communal block, so I also expect a clear explanation of what services are actually being provided to justify the higher monthly service charge. I also have concerns about whether comparable properties on the same estate are being charged consistently and fairly.

Overall, I feel MTVH’s communication has been very poor, the account changes have not been properly explained, and the lack of transparency has seriously undermined my confidence in how they manage service charges.

This is not the first time I have experienced this issue. A similar unexplained increase happened last year, and I had to escalate the matter to the Housing Ombudsman Service in order to seek a resolution. It is extremely disappointing to see the same pattern repeated again.

Based on my experience, I would strongly advise others to be very cautious when dealing with MTVH. Their handling of service charge increases, communication, and transparency does not give the impression of a properly managed or reliable organisation.

I hope MTVH takes this complaint seriously, provides the requested documentation, and reviews the charges fairly and transparently.

Ishan on the property desk was very friendly, helpful and ready to help with a few issues I had this morning. He was very efficient and gave me all the information I needed and sent relevant information to others to complete my requests. Thank you Ishan 😊