Quick dispatch, whilst the mattress topper seemed to offer a more comfortable sleep for the first few nights it soon become apparent it required turning frequently. Left unturned for more than... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
The mattresses are well made and very comfortable. I bought a hybrid 800 mattress. I requested an exchange as the Talalay was too soft for me. I have neck / back pain so needed more support. The commu... Zobacz więcej
Reakcja na opinię
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... Zobacz więcej
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We made a prchace of a mattress topper from Latex Sense. We could not be happier with their service or their product. From the ease of ordering, the communication re the order, delivery details and wh... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Dane kontaktowe
108 Chase Side, N14 5PH, London, Zjednoczone Królestwo
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4,5
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Marvellous
The order was easy to place, my item turned up on time and is exactly what I wanted, excellent, thanks
4 marca 2025
Odpowiedź od Latex Sense
Hello,
Thank you for the kind Trustpilot review that you wrote!
We are happy to hear that we lived up to your expectations and succeeded in offering you an enjoyable experience.
Latex Sense Team
Great mattress topper. Pillow too firm.
Bought the pillow and mattress topper listed below. The mattress topper has really helped ease the pain in my shoulders and back. It's supportive but soft enough to allow the heavier bits of the body to sink in. Definitely a winner for me!
However, I've found the pillow a little too firm. Too thick for back sleeping and not thick enough for side sleeping.
Latex Sense Super Comfort Dunlop Latex Pillow - slim profile 65/40/11cm
Luxury Dunlop Latex Topper Double 135x190cm 8cm thick | Medium-Soft (911351902)
4 lutego 2025
Opinia niezależna
Odpowiedź od Latex Sense
Hello,
Thank you for leaving us a 5-star review.
We do love receiving feedback that is as comprehensive and insightful as yours.
We appreciate your support and are looking forward to working with you again in the future!
Latex Sense Team
Odpowiedź od Latex Sense
Hello,
Thanks for your 5-star review!
We are confident that the exceptional qualities of your pillows will keep serving you in a satisfactory manner.
Latex Sense Team
My new medium single mattress
The mattress is a 'medium' and is used with a memory foam topper.
I found it has just the right support for me - having long standing spinal issues. I'm also 92 years old and I'm
limited in strength for turning the mattress. The company answered my questions and gave me guide lines about this. I'm very satisfied in every respect.
25 lutego 2025
Odpowiedź od Latex Sense
Dear Patricia,
Thank you so much for your 5-star review!
Your satisfaction is paramount to us, and we are delighted to hear that you found the perfect balance of comfort and support, which is so important, especially with spinal concerns.
It is great to hear that our company was helpful and provided clear guidance as well.
Thank you for your great support
Latex Sense Team
Love the mattress
Love the mattress, so comfy, delivery was a couple hours late but they took to the room I chose so all good!
18 lutego 2025
Odpowiedź od Latex Sense
Dear Amy,
Thank you for your excellent review and feedback.
Your trust in us is greatly appreciated,
We do hope you will continue to benefit from the excellent properties of your new latex mattress.
Latex Sense Team
Magic pillow
This pillow has stopped the persistent neck pain and given me a really good nights sleep. We had latex dunlopilos when we married in 1968 but we're unable to replace as the company ceased trading. My daughter advised us these latex pillows were really good so purchased two. Can't praise them enough for quality and service. Brilliant!
10 lutego 2025
Odpowiedź od Latex Sense
Dear Paul,
Thank you for your positive feedback, We are grateful for your warm words.
And we are absolutely thrilled to hear that you are pleased with our service and the quality of the pillows.
We look forward to continuing to meet and exceed your expectations.
Latex Sense Team
Poor quality mattress, failed after less than a year
We purchased a Latex Opulence mattress in July 2023. Initially, it was very comfortable, but after a few months, the support began to deteriorate, leaving us waking up with aches in the middle of the night. We followed the manufacturer's guidance to rotate the mattress regularly, but we only experienced a few nights of comfortable sleep before the issue returned. After eight months, the situation had worsened, so we contacted Latex Sense. However, it took them a month to respond to our emails. Eventually, they agreed to take the mattress back for repair. The repair initially seemed fine for a few weeks, but soon the problems resurfaced, leaving us waking up multiple times during the night with aches and developing back pain. We are now completely frustrated with this company and are seeking a refund, as we are entitled to under the Consumer Rights Act. We would strongly advise against purchasing from this company.
4 stycznia 2025
Opinia niezależna
Odpowiedź od Latex Sense
Dear Simon,
Thank you for sharing your feedback, and we genuinely regret that you are experiencing discomfort with your Latex Opulence mattress.
At Latex Sense, we pride ourselves on being a reputable company that stands by our products and customer satisfaction. We understand your frustration, and we would like to highlight that, as per our warranty terms, we have already replaced the mattress once to resolve the initial issues. However, given your continued concerns, we believe it’s important to investigate the matter further.
Prior to your review, we had already arranged for an independent technician to inspect both the mattress and the bed base at your home. It is uncommon for two new mattresses to develop faults multiple times within a year, and we suspect that there could be an issue with the bed base that is affecting the mattress performance. This thorough inspection will help us get to the root cause of the problem. The confirmation for the technician's arrival has been sent to you.
While we were keen for the inspection to take place as quickly as possible, it was simply not realistic to arrange it between Christmas and New Year, given that most businesses close during this period and many people are away or on holiday for the festive season.
We truly appreciate your patience and cooperation as we work to resolve this matter. Our goal is to ensure that you are fully satisfied with your purchase, and we remain committed to providing the best possible service.
Latex Sense Team
a cut above the rest
I’ve now had my mattress from Latex Sense for 6 months, and I feel confident in sharing my experience. I purchased this mattress in June 2024 after weeks of research. It replaced a 6-year-old memory foam hybrid mattress that left both me and my wife waking up with sore backs and hips, feeling completely unrested. The change was long overdue.
Living in Glasgow, I wasn’t able to visit the London store to try the mattresses in person. Instead, I phoned and spoke with a very knowledgeable and helpful representative. She took the time to gather details about me and my wife, including our weights, sleeping positions, and preferences. She then provided three tailored recommendations with firmness options that ranged from budget to premium and fully organic. I was especially impressed with the level of customisation available, including the option to choose different firmness levels for each side of the mattress, joined by a zip to suit individual preferences. This level of service and attention to detail was unlike anything I’ve experienced before.
In the end, I opted for the Bliss Mattress in Firm (Superking size) as recommended. Delivery took about two weeks, and it was handled by a two-person crew who also removed my old mattress. They set up the new mattress on my bed frame, which was a relief given how heavy it is. Delivery was on time and executed to a very high standard.
Now, onto the mattress itself—simply put, it’s on another level. It strikes a perfect balance of being firm yet soft, supportive yet cradling. It’s an experience that’s hard to describe but absolutely remarkable. The quality of materials and craftsmanship is evident in every detail. It looks and feels built to last for years, if not decades.
The sleep quality my wife and I now enjoy is incomparable. The mattress is breathable, cool, and exceptionally comfortable. We wake up refreshed every morning without any discomfort or complaints. While the purchase was expensive (even with a discount code), it’s worth every single penny. In fact, it’s still far cheaper than heavily marketed big-brand options, which in my opinion don’t even come close to the quality and comfort of Latex Sense.
Since then, I’ve also purchased a latex pillow (from another supplier as Latex Sense was out of stock at the time), and it has further enhanced my sleep. I now only need one pillow instead of the three I previously used.
I’m so glad I found Latex Sense and couldn’t be happier with my mattress. I truly hope this company continues to produce high-quality products for decades to come. When my toddler transitions from her cot to a bed, I will undoubtedly come back to Latex Sense for her first mattress. I have no hesitation recommending you to friends and colleagues.
Thank you again for such a fantastic product and service!
1 stycznia 2025
Opinia niezależna
Odpowiedź od Latex Sense
Dear Paul,
Thank you so much for your fantastic and detailed review!
We are absolutely thrilled to hear that your new Bliss Mattress has made such a significant difference to your sleep quality. It is wonderful to know that both you and your wife are waking up feeling refreshed and without any discomfort.
We’re especially pleased that our personalised service, tailored to your specific needs, was able to meet your expectations, especially with the distance involved and the extensive research you put into your decision.
We take great pride in the quality and craftsmanship of our mattresses, so it is incredibly rewarding to hear that this has been evident in your experience. Our aim is always to offer products that not only deliver exceptional comfort but also durability, and we are glad to know that the mattress feels built to last.
We are also delighted to hear that the latex pillow has further enhanced your sleep, and that you're now only using one pillow instead of the three you previously needed. That’s a great testament to how well the mattress and pillow work together!
It is truly heartwarming to hear that you plan to return to us for your toddler’s first mattress, as we would be honoured to be part of that next step in their sleep journey. Your kind recommendation means the world to us, and we are so grateful for your trust and support.
Thank you again for your thoughtful feedback and for choosing Latex Sense.
We look forward to continuing to provide you with high-quality products and service for years to come. Should you ever need anything further, don’t hesitate to get in touch.
Wishing you and your family many more restful and rejuvenating nights!
Latex Sense Team
Sensation Latex Hybrid Mattress Amazing
I've recently purchases a Sensation Latex Hybrid Mattress from Latex Sense. I could not be happier with my selection. The matress is firm, but supportive. I'm getting a great nights sleep. I've recenlty had 2 Tempur matresses and 1 TheraPur ActiGel Glacier 3800. None get me the support the Sensation Latex Hybrid Mattress does. This hybrid matress provide support from the spings, so you get a sense of resisitence the other matresses didn't. I couldn't find a recent review for this model, so if you are thinking of going for it, it would be a good option.
6 grudnia 2024
Opinia niezależna
Odpowiedź od Latex Sense
Dear David,
Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying your Sensation Latex Hybrid Mattress and that it's providing the support you were seeking. It’s great to know that the combination of latex and springs is offering a better night’s sleep compared to your previous mattresses.
We really appreciate you taking the time to share your experience, and we’re sure your review will be helpful to others considering this model.
Wishing you many more restful nights!
Latex Sense Team
Odpowiedź od Latex Sense
Dear Simon,
We value the positive review and are happy to hear that you enjoyed our latex pillows.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
This mattress wont kill you and it’s amazing!!!
A mattress that doesn’t lead you to an early death. Unlike any mainstream mattresses regardless of their cost, this one is free from chemicals and plastics. This mattress is literally a Godsend. Organic materials are naturally resistant to things like fire and mould so there is no need for cancer-causing chemicals. For this alone it is a no-brainier to buy a Latex Sense mattress, but the one I got is SO COMFY too!! I got the coconut coir dual firm mattress and it took the worry away about using a firm mattress for the first time. Both sides are supportive and it feels amazing waking up on it. I really wish this company the best with future sales because this company NEEDS to be around for it gives so much benefit to our health and wellbeing. The pricing is lower than other companies who, bless them, also make organic mattresses. The delivery was super - the mattress came in a huge cardboard box and was quite quick! My last point is that this company make ALL UK STANDARD sizes - THANK YOU. I will always chose Latex mattresses.
3 września 2024
Odpowiedź od Latex Sense
Dear Natalie,
Thank you for sharing such a glowing review!
It is wonderful to hear how much you are enjoying your Latex Coir Dual Comfort Mattress and the peace of mind it provides with its natural and chemical-free materials. Opting for organic, sustainable choices is a great way to improve both health and comfort.
We are delighted that the mattress has exceeded your expectations and that the delivery process was seamless. It is also great to hear that the range of sizes was helpful to you, as meeting diverse customer needs is certainly a priority.
Your satisfaction is paramount, and we are thrilled to hear that we have been able to assist you effectively. Receiving such positive feedback from a valued customer is one of the true incentives that keeps us driving forward.
Thank you again for your kind words and support.
Wishing you many restful nights ahead!
Latex Sense Team
Organic Cloud Latex Mattress
I was referred to Latex Sense by John Ryan mattresses – I needed to change my JR mattress to an organic latex one when I broke my back. I needed a soft but firm support. JR mattresses didn’t have a suitable latex and referred me to Sveta at Latex Sense who suggested their organic Cloud Latex mattress. I ordered it online and received in just over two weeks. The delivery went extremely smoothly and Sveta made sure everything was exactly as I wanted it. The quality of the organic latex and the support it offers is exceptional and the customer service is personal, efficient and professional……. Not to mention fast. I would definitely use this company again.
10 października 2024
Opinia niezależna
Odpowiedź od Latex Sense
Dear Deirdre,
Thank you for your lovely review and for taking the time to share your experience.
We are truly delighted to hear that the Organic Cloud Latex Mattress conformed to your needs. We aim to achieve the ideal balance of comfort and support, so it is reassuring to hear it has helped in your recovery.
It is also fantastic to hear that Sveta and the team were able to assist you so efficiently and make the process as smooth as possible. Your kind words about the quality of our service and product mean the world to us.
We wish you all the best for a continued recovery and plenty of restful nights ahead!
Thank you again for choosing Latex Sense.
Latex Sense Team
8 years - still love it
I bought an organic Serenity mattress from Latex sense in late 2016. 13 months later my husband and I were both having back pain and I emailed the company in some despair. That email never received a response ... and I consider that to be very lucky! I really don't understand what that episode of back pain was about, but in time, it passed. I actually wonder if our bodies were slowly adjusting to the better mattress and working out some niggles. Today the mattress continues to be one of the comfiest I have ever slept on. I'm hugely impressed with its longevity and will not think twice before buying another one in future. Expensive but so well worth it.
26 września 2024
Opinia niezależna
Odpowiedź od Latex Sense
Dear Mary,
We genuinely thank you for your brilliant 5-star review!
We do love receiving feedback that is as comprehensive and insightful as yours. Reading inspiring comments from an honoured customer is one of the true incentives that drive us forward.
We are pleased that your Serenity latex mattress stood the test of time and maintained its quality and comfort over the years. Longevity speaks volumes about the quality of the product. It is impressive to know that even after nearly a decade, you are still satisfied with your purchase, making the initial investment worthwhile.
We are delighted to hear that you found the process of trying it out rewarding. Despite the initial adjustment period, the fact that it remains one of the most comfortable mattresses you have ever slept on after so much time is remarkable. Indeed, our bodies do need time to adjust to a new sleeping surface, and the longer we persevere in adjusting to the feel, the more we can fully appreciate its comfort and benefits.
Thanks for sharing your sincere experience, as it is helpful for others considering a similar product.
We truly appreciate your support!
Latex Sense Team
Odpowiedź od Latex Sense
Dear Eric,
We really appreciate you sharing your positive review of our Talalay 800 Latex Mattress. Thank you!
We look forward to having you again as one of our valued customers.
Latex Sense Team
Latex mattress
Latex Sense is a excellent company, my latex mattress was easy to order and came on time.
The mattress is so good ihave a very good sleep and wake up refreshed
3 września 2024
Odpowiedź od Latex Sense
Thank you, Don, for the amazing review!
We are pleased to hear that you found our customer and delivery services up to your expectations. We are confident that the exceptional qualities of your new latex mattress will keep serving you in a satisfactory manner.
We are appreciative of your support for our dedicated company.
Latex Sense Team
Cloud Organic Latex King and Latex Bliss Double
Cloud Organic Latex King - medium and Latex Bliss Double - medium. Ordered 7th March 2024. Delivered 5th April. Did a lot of research trying all mattresses from major retailers and became interested in the benefits of Latex vs the others. Problem was where to actually try out the product. Then discovered the shop in Southgate and paid a visit. All of the products were on display and available to try under the expert guidance of Sveta on-site. Wife and I returned a 2nd time to make a final decision on our preferred purchase and ordered, although frankly all of the mattresses seemed great making it a tough call. The delivery process and old mattress removal was excellently performed by a two man crew. Since then there has been ample time to assess our purchase and I must say we are delighted with the comfort and build quality of the product. We bought Velfont mattress protectors from John Lewis which have added the finishing touch. Latex Sense deserve high praise for the quality and integrity of their operation and product. Highly recommended by us.
20 sierpnia 2024
Odpowiedź od Latex Sense
Dear Mike,
Thank you for your brilliant 5-star review.
Special gratitude to you and your wife for your warm words and for praising both our superior products and outstanding services!
We cannot wait to share your appreciative feedback with our team. Sveta, our senior advisor, will be thrilled!
Ensuring our customers feel supported and informed throughout the whole process is the utmost priority for us, and it is inspiring to know we achieved that with you. Your satisfaction is what drives us to continually improve and deliver the best experience possible.
Thank you for your great support and for recommending us.
Latex Sense Team
Worth the long wait .
A very long wait for the pillow to be back in stock.
I am very pleased at how comfortable and supportve the pillow is. Sleeping is now very comfortable
29 sierpnia 2024
Odpowiedź od Latex Sense
Dear Elizabeth,
Thank you so much for your 5-star review!
We do appreciate your input on the delivery timeframe.
And we are pleased to learn that the pillow has improved the quality of your sleep. Knowing that our dedication to deliver exceptional products is being recognised by our customers is highly rewarding.
Thank you again for choosing us.
Latex Sense Team
Quality products, service and comfort
Purchased 2 slim profile latex pillows and a Luxury Dunlop 8cm latex topper so far. Delighted with the quality and comfort. I am mainly a side sleeper and find these pillows ideal. Haven't had the topper long but am so glad I bought it. Would advise purchasers to check the weight of toppers and mattresses as they are heavy. I have found Latex Sense to be a good company whose communication and speed of delivery is first class.
29 sierpnia 2024
Odpowiedź od Latex Sense
Hello,
Thank you for your great feedback and for sharing your thoughts with our potential customers.
We are pleased to know that you are delighted with the comfort and quality of the Luxury Dunlop Topper and the Slim Profile Latex Pillows.
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Very happy with the mattress and the…
Very happy with the mattress and the delivery process!
15 maja 2024
Odpowiedź od Latex Sense
Hello,
Thank you for your 5-star review.
We take pride in our customer and delivery services, and we are so elated you are fully satisfied with the whole chain.
We hope to see you soon!
Latex Sense Team
excellent product excellent customer…
excellent product excellent customer service from Teodor and Sveta - very helpful
28 sierpnia 2024
Odpowiedź od Latex Sense
Hello,
We would like to thank you for your excellent review and express our sincere gratitude for all your kind words.
We are so glad to hear that our team provided you with a positive experience and you love our product! Ensuring our customers feel supported and informed is a top priority for us, and it is wonderful to know we achieved that with you.
Latex Sense Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.