Snoozel Green Recenzje 

300
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I spoke to a customer service representative online who confirmed I'd receive all items within 10 days of ordering. Based on that, I ordered a mattress and pillows, but then heard absolutely nothin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fabulous mattress. Deep, perfect balance of firmness and softness. The only less good thing was the long delivery delay, almost 2 months. But the couriers, when they did finally arrive, were really he... Zobacz więcej

Oceniono na 5 z 5

Mattress Topper. Very pleased with the item and the quality is superb. Love the natural materials especially the natural latex which has no chemicals and therefore no awful smell,and the wool really... Zobacz więcej

Oceniono na 5 z 5

Our mattress came pretty quickly and is excellent. We got a topper too to go with it. It's extremely comfortable and reassuring to know it is safe, made with organic materials, no chemicals and eco-fr... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

Napisane przez firmę

Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

300 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(300)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
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Oceniono na 1 z 5

Poor communication

I spoke to a customer service representative online who confirmed I'd receive all items within 10 days of ordering. Based on that, I ordered a mattress and pillows, but then heard absolutely nothing from them.
In the meantime, because I didn't get a delivery message, I had to buy a floor mattress as a temporary stopgap and slept on it for over a month while waiting for this delivery.
Snoozel Green has no phone number, nobody answers webchat, and the only times I heard from them were when I chased them by email. After a lot of cajoling, the items finally arrived, over 5 weeks later. They blamed a shipping incident, but based on their reviews, they seem to get this quite a lot..
The products themselves are so-so: the mattress is quite squishy but at least doesn't smell of chemicals, and the pillows are inconsistent: some firm, some very flat. I have asked to return one, but I don't have high hopes

27 maja 2026
Opinia niezależna
Logo Snoozel Green

Odpowiedź od Snoozel Green

Thank you for taking the time to share your feedback. We're genuinely sorry that your experience didn't reflect the standard of service we aim to provide.

We understand how frustrating it must have been to wait significantly longer than expected for your order, particularly after being given an earlier delivery estimate. Unfortunately, your order was affected by an unforeseen shipping issue, but we recognise that clearer and more proactive communication from us would have made the situation much less frustrating. We're sorry we fell short in that respect.

As a small business, we take great pride in both our products and our customer care, so we're disappointed to hear that you found it difficult to reach us during this period. We've been working hard to improve our response times and communication to ensure a better experience going forward.

Comfort is, of course, very personal, particularly with natural latex products, which have a unique feel compared with conventional foam mattresses and pillows. We're pleased to hear you appreciated the absence of chemical odours, although we're sorry the comfort wasn't quite what you were hoping for.

Regarding your pillow return, we'll ensure your request is handled promptly and fairly, and we'll continue to do everything we can to help resolve any outstanding issues.

Thank you again for your feedback—it helps us continue improving both our products and the service we provide.

Oceniono na 3 z 5

The company is fine

The company is fine, and I purchased a natural latex pillow from them to support my neck. The quality is acceptable, but not outstanding. My main concern is that it doesn't seem to provide enough neck support.

I previously used a Tempur pillow, which was much more comfortable and supportive. I chose not to buy another Tempur pillow because I wanted a natural latex option, but I feel that the design of this pillow is not quite right for proper neck support.

It's very unfortunate that it's so difficult to find a latex pillow that offers the same level of neck support and comfort. I am still searching for a suitable alternative.

9 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

I LOVE my snoozel green wool duvet

I LOVE my snoozel green wool duvet. It has a real presence on the bed. A mighty lovely thing it is indeed. I can't explain but it is just a jolly good duvet, very well made and you can tell it has been lovingly put together. Two of my friends are already looking into getting one for themselves as a result of my experiences with one. Highly recommended.

28 kwietnia 2026
Oceniono na 5 z 5

Very happy customer

Very happy customer
I orderd the organic latex pillow tht comes with organic cotton cover, and im so pleased with it that I've orderd another 😀
Delivery was good, im very impressed.
Thank you

1 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I love my organic mattress

I love my organic mattress, sheets and duvet so much. The quality is fantastic and the mattress is so comfortable. There is a bit of a wait to get it delivered so patience is important. The price was really good. Happy to have non toxic bedding. My sleep quality has inporoved.

5 maja 2026
Opinia niezależna
Oceniono na 1 z 5

I bought a bundle from snoozel Green

I bought a bundle from snoozel Green
A mattress, a topper, a wool duvet & two Latex pillows.
The mattress didn't come so I had a refund the two Latex pillows were horrid to high too firm and uncomfortable. I was told I couldn't have a refund despite only using them 3 times because I was out of the 30 days money back guarantee. I was waiting for my mattress more than 30 days which didn't arrive so I didn't use any of the rest of the bundle until I had bought a new mattress from Woolroom which I might add I had no problems with. GO TO WOOLROOM INSTEAD.

27 kwietnia 2026
Opinia niezależna
Logo Snoozel Green

Odpowiedź od Snoozel Green

Thank you for your feedback, and we’re very sorry to hear that your experience with us was disappointing.

We completely understand how frustrating it must have been to have delays with part of your order, particularly when purchasing a full sleep bundle and expecting everything to come together as planned.

Our pillow trial period is normally 30 nights from delivery, as pillows are personal-use items, but we do appreciate that in this case the delay to your mattress order understandably affected when you were able to try the rest of your bundle properly. We’re sorry that this left you feeling let down.

Comfort is also highly personal, particularly with natural latex pillows, which can feel firmer and more supportive than synthetic alternatives and are not always the right fit for everyone.

While we’re sorry we didn’t deliver the experience you had hoped for, we do appreciate you taking the time to share your feedback, and we’ll reflect carefully on it as we continue to improve both our service and communication.

Oceniono na 3 z 5

I wanted to love our snoozel mattress…

I wanted to love our snoozel mattress so bad bcs it’s all made of natural components but I have to say that 2 years in it’s just not good. I have a bad back and I ended up sleeping on the Simba single mattress I bought for my toddler and boy it’s day and night. I sleep a LOT better in the simba bcs it distribute my weight is softer on the shoulders for side sleeper and support my lower back and hips better. The snoozel is too hard but still sink in at hips level. We r very sad but will be getting rid of it soon bcs my husband and I are just not comfortable in it

24 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

I am very pleased with my pillow - thank you!

I am very pleased with my pillow and sleep better now. Ordering was made easy and delivery was fast. My only one isue is, when I removed the pillow from it's packaging, I had not noticed that the inner plastic bag had not been sealed and the pillow slipped out of the bag and landed on the wet floor! Just a little tape to secure it closed would be a good idea please.

27 marca 2026
Oceniono na 4 z 5

Fantastic product.

All of the items I had delivered (mattress, topper, pillow) have been fantastic so far and I feel well worth the money. Only reason I did not give 5 stars is that delivery was originally expected at beginning of February and did not take receipt until well into March, I had to chase up a couple of times but appreciate that the mattress was made to order and shipping was delayed which may have been out of Snoozel's control.

12 marca 2026
Oceniono na 5 z 5

Fabulous mattress

Fabulous mattress. Deep, perfect balance of firmness and softness. The only less good thing was the long delivery delay, almost 2 months. But the couriers, when they did finally arrive, were really helpful & efficient at swiftly moving the mattress into the upstairs room where it was needed. I had originally booked help but had to cancel when the delivery was twice delayed. Superb product though - most comfortable, toxin-free sleep I have ever had. The creamy white satinised cotton outer cover is beautiful. A real luxury.

12 marca 2026
Oceniono na 1 z 5

Dodgy company

Dodgy company, took my payment but did not delivery the mattress. I chased them and they apologised and said they would investigate and come back to me.....they didn't. I then asked for a refund, which they promised to process and still haven’t.

They respond very quickly to negative publicly visible reviews, feigning concern, but slowly to emails about the order. This shows they are trying to curate their public image, while not really genuinely caring about Customer Service.

15 stycznia 2026
Opinia niezależna
Logo Snoozel Green

Odpowiedź od Snoozel Green

Hi there, can you please let us know your name and order number so we can investigate what has happened here.
I can assure you that your experience is most irregular, and we will do all we can to rectify.

Oceniono na 3 z 5

Oversized quilt cover

I appreciate that this bedding is a linen and I really want to like it (which is why I have given it a 3-star rating), I have encountered significant issues with its sizing. The duvet cover is extremely large; I checked the label after receiving it to make sure I’d ordered correctly and it clearly stated "king-size," but my king-size quilt is completely swamped inside. As a result, the quilt moves around and bunches up during the night. I have tried washing the cover multiple times in the hope that it would shrink, but it remains too big.

Unfortunately, due to this major size discrepancy, we are finding ourselves preferring our old bedding, making the usability of this cover a 1-star experience. Additionally, the buttons have already started to fall off, which is disappointing.

29 września 2025

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