Alpha Bank Recenzje 

Useless customer service.
I saw an amount disappearing from my account, after days asking for an explanation i had to file a complaint. Only then someone really checked my issue and released the money.
The phone support is useless unless you speak greek. None of them knows basic knowledge of English language. The best they can say is “let me transfer you to a colleague who speaks English”, then they leave you hanging on the line for 30-40 minutes more, until you find someone who actually went to school.

If i could give minus stars i would!!! Worst bank i ever dealt with. Very unprofessional, customer service is non-existent and they don't ever answer the phone or just pick up and slam it down again immediately.
The sooner i take my money and leave the better...
I have been trying to get my new debit card for a month now since my old one expired,... and still nothing!

Arranged to have a new card as previous one expired. Happened to call a rep to check they ve got my new address in they system. No problem until then. Then the rep tells me there is going to be a 5€ charge everytime the card expires, I said no one notified me of this via email/app/call/text so if I hadn't called I wouldn't know. She replied that 'normally, you would call us anyway after we would have charged you to find out why we did so, thus I am letting you know beforehand'. This is called exceptional customer service, well done

Awful and rude customer support, rep was sarcastic.

This bank is a joke. Rather put your money somewhere where it is safe. Our money went missing in this bank 3 month ago and we never got it back. No service and no apologies. Legal action necessary. We never heard such a thing.
A friendly warning, avoid Alpha Bank at all costs - literally.

I’m very dissatisfied with this bank.
I’m very dissatisfied with this bank. I had my debit card information stolen and saw I almost immediately that there was an illegal transaction online. I called Alpha and requested that they should cancel the transaction before the money was to be withdrawn. I even cancelled my card and blocked my online account to make sure of this. They told me that they couldn’t cancel the transaction until the money was actually withdrawn and only then I would would have to go through a procedure which would take up to 40 days to see if I could claim it back! They also requested I do this in person at one of their branches. After getting a new card I tried to unblock my online account but to my dismay I was told I had to visit a branch for that as well! Mind you, their banks close at 14:00 and with their limited staff you end up waiting up to an hour to get served. If you work during the mornings you are basically screwed. It’s been a month and I’m still unable to unblock my account due to the very limited help I can get online or via phone. It’s 2022 and this service takes me back years and years ago.
Short story, it’s been about a month and NO money back yet. My account still blocked because I don’t have the time to go to their bank in person. No apology on their part or any other solution that might make things easier.

Tried to make a simple transaction and failed (same transaction I have made before without problem). There was a message "please provide correct depositor details". Everything was correct, nothing changed. I contacted customer service, which was a joke, they transferred my to 4 different employees with long waiting time and finally I didn't have more time to wait so I had to hang up, without having my problem solved.

Being in Alpha bank in Peraias Ethnikis antistaseos was one of the worst experience ever
Waiting 1 hour in the till so that I will take some cash
Very rude people
Awful behaviour

Horrible horrible. That’s it. Commissions and here and there they try to take money and when it comes to protect you as a client they leave you being stolen by everyone who wants. Called the bank immediately after Being stolen by private sellers and you have to apply here and there and bye bye money after 1 month no response even with police report sended to them. Take your money and run away from this bank😡😡😡😡

Worst bank ever. I called Alpha bank immediately after recognising a transaction that I did not authorise. This was a fraud transaction that could be blocked immediately. But, instead I was told that it was necessary to visit one of their branches (not online) to declare the incidence. I lost two hours from work to sort the situation out, yet I was told to declare this incidence with an online application. After 1 1/2 months of completing the application I have still not received a response. Just ridiculous .

I have had a business account with Alpha Bank in Cyprus for 15 years. The charges are now completely ridiculous, and their online system is a joke. it normally takes me 6-20 attempts to get into the system - this has been the case since they implemented the push notifications. Sometimes the initial logon screen wont display, and other times the logon screen comes up but then the next screen times out - a total joke and it drives me insane. I have a good internet connection and have used various different devices - they all have the same problem. In addition it is impossible to work out how to transfer money online to another bank - even the people in the bank don't know how to do it. Alpha get your act together!

Tried for nearly 1h to open an account but the app is very buggy and customer service unoolite and unhelpful. They close your contact while you are speaking. Amazing

I had taken mortgage from Alpha bank branch in Greece. They are completely fraudulent. There is no transparency and I have to frequently contact them to get clarity. Their manager Markela Yiannakoudaki is also pathetic. I will never recommend anyone to use their services.

I had the misfortune to have to deal with this bank because the people I was selling my property to had applied for a mortgage with them. The lies, the endless delays, bureaucracy, never answering the phone at the branch ended up costing me thousands. Hopefully when the next financial crisis comes in Greece establishments like this will be refused any handouts and go out of business to save anymore poor souls the heartache I've been put through for 6 months.

Worse bank. I did cashwithdrawal at atm first day of my holiday on crete. I did get my money but not my card back for no reason. I have to block my card. I have been in many countries all over the world but this is ridiculous. Not any service of this bank at all.

I dealt with Alpha Bank Cyprus. I have a mortgage with them. There is no transparancy in the way they sent you the information about your account. I have to contact them all the time to get more clarification or quite simply they practice information retention. Last year, during Covid lockdown time, Cyprus government decided to freeze the house loans for one year, at the end of the term, i received statement with showed all back dated interest. So only the installment were frozen not the interests to pay. They never sent me the information. they never informed me how the scheme worked. Especially for a mortgage or loan please NEVER EVER deal with them. They are terrible. I contacted their so called quality service, which says quite boldly there was no wrong doing from their part.
Now i tried to get a solution with my non performing mortgage, and arrears department only offer to restructure, which was already done in the past.
update 2022, now i have been able to sell the property. But they practised lack of transparency until the end. Once they received the money they were very slow to send me the final statement as a proof all have been paid.
I had to insist to get it or they would probably never have sent me one.
and they never apologised. all about money, no people consideration.

Bank for fraudsters. Like many banks I am sure, this bank has unlawful businesses behind some accounts. However, I proactively approached this bank and demonstrated with print screens and a police enquiry that this was happening. I brought all this to their attention, and to the fact that by default, and not doing their due diligence and auditing, they were complicit with unlawful businesses which were scamming people all over the world. I asked for my money back, which having reached them by SWIFT SEPA is customary to return. They dismissed me in the most rude of manners.

Don't even consider them unless you're up a complete breakdown - they'll take the clothes off your back.

As with most Greek banks, you'll stumble upon mostly rude and improperly trained staff, with very few exceptions. Their web banking experience is one of the worst in the country. For example, they think it's a great security and convenience feature to be enforcing customers to use very short lived OTPs even for logins without them having the option to disable that or choose another option.