Alpha Bank Recenzje 

Walked here from Afitos to exchange money. The staff were not all with customers and took time before they approached us. I was told no i couldnt exchange and to use the ATM outside to withdraw money. When i questioned why i couldnt exchange i was told to use the exchange in Afitos - there isnt one only euronet ATMs which charge a fortune. Do they want us to spend our money in their restaurants bars and shops? NO. You are not helping tourism

Αν υπήρχε η δυνατότητα θα έβαζα 0 αστέρια,.
Κάνουν ότι θέλουν με τα προσωπικά μας δεδομένα.
Άθλια εξυπηρέτηση ακόμα κι αν έχετε κλείσει ραντεβού θα το ακυρώσουν.
Χωρίς καμία ενημέρωση κάνουν κατάσχεση καταθέσεων.
Εμένα εκτός όλων των άλλων μου μετέφεραν τα χρήματα από κλειστό λογαριασμό στου πρώην συζηγου χωρίς να ενημερωθώ.
Οι χρεώσεις τους είναι από άλλο κόσμο κι όσων αφορά όψεως, επιχειρηματικό λογαριασμό είναι συνέταιροι κανονικά.
Τραγικοι, έτσι πλουτίζουν εις βάρος μας.
Και η εξυπηρέτηση Άθλια.

If something goes wrong, there is no way to solve it. Terrible service. The problem is that they ignore our complaints. They go on as if everything is fine.

Don't try to communicate with them if you have an issue to resolve. Nobody answers!
You are on the waiting line for 30 minutes and if a representative answers, they transfer your call to wait another 30! Do yourself a favor and stay away from this bank. Use another instead.
They also charge you with useless fees without asking (for example 12 euros for a bonus card programm)
I completed the complaints form twice but guess what... nobody called me!

I've been on the phone for 22 minutes, waiting for someone to answer my call, until they hanged up on me ... again! It's the second time!

I want to express my sincere dissatisfaction with the way this bank operates on many occasions I have issues with this bank and I am seriously considering to cancel my account with them……they automatically take money from my one account to pay my other accounts fees without asking before they charge me because of this I considered to cancel my one account so as I don’t pay many fees for having two accounts with them, I called the customer service on three different occasions in a 4 month time frame giving them time to cancel my account but I never got a reply from anyone so I went into my ebank and canceled my account by myself (not sure if I have deleted it, I’ll find out soon as if not I will be charged without my consent once again)…..another problem the cards they provide break really easily (I have broke 3 in total and have been charged €10 every time I need a new one and no it’s not the way I handle the cards as I have other bank cards and have never had any issues)……I needed a receipt of something that I paid for and I couldn’t find it on my statement so I called the bank a couple of time’s until a helpful guy answered he kindly sent me the receipt but when I got my statement start of the next month I saw that I got charged €5 for a statement that wasn’t even printed….last straw this evening I went to one of the ATM’s to deposit some money into my account but the machine was out of operation so I drive to the other side of Larnaka to the other branch and guess what the same thing over again so now I won’t be able to pay my bills thanks to ALPHA BANK!!!! Also my husband never activated his ebanking codes and when I called the bank to give us a code they said if we want new codes they will cost €10.

I have my salary account in Alpha Bank so unfortunately I have to deal with them. Everything is wrong about this bank:
- they charge basically for everything, even for simple things that other banks do not.
- insanely high fees to transfer funds to other banks.
- Their attitude is like you owe them and you are obliged to hold an account with them.
- Customer service? well, mostly they are saying you will be forwarded to a colleague and they hang up.
- They will try to trick you to sign for services with hidden fees.
- They won't allow you to transfer your money if they think that the recipient is a crypto exchange, not even through SEPA in Europe.
- Always-always-always read carefully before you sign anything with them.

Do not forget that you have the right το "declaration of withdrawal" within 14 days for every product you buy or service you sign in Greece. No questions asked. Alpha Bank will never mention that right of yours and never give you that form (against the law). After you insist on their obligation, they will book you an appointment after (guess what) 2 weeks.

I've been in greece for 5years and was dealing with alphabank, what a terrible choice!
Always problem with my Card, bank transfer, E-banking, after sale service is nightmare, only bad things happened to me with them
Just go away

IS NOT A BANK OFFICE ALL THEY WANT IS TO SELL INCURANCE THEY DONT GIVE ME A CHECK BOOK IF I DINT HAVE INCURANCE FROM THEM

Dreadful experience resolving an issue with Customer Services.

Over 2 hours of negative experience trying to resolve a simple issue over the phone. To get hold of the right person to speak on the telephone line took me over 45 minutes. I have been a customer of this bank for a long time but I don't see the reason to stay there with this kind of service.

A disgrace. At the same time, UK and European Banks provide interest rates of 4-5% and no fees for the savings accounts, Alpha Bank charges 4 euros for depositing money into your account and zero interest towards savings.

Initially, opening an account was smooth sailing with friendly, personalised service from the branch manager.
On New Year's Eve however, my wallet was stolen in a crowded bus. Reporting the card stolen was straightforward, but trying to reclaim the 60 Euros the thief had paid out to himself at a local betting parlour has been anything but, as has also the experience of trying to reconnect my replacement debit card with Alpha's very clunky mobile app. After 45 minutes speaking with an agent on the service line (thankfully in English), no resolution. A savvy friend of mine had all the overly complicated steps done in 5 minutes. Alpha Bank is totally underwhelming, overly complex and unnecessarily time-consuming.

I've been with Alpha for 8 years.
1.They keep closing neighborhood branches to push us to e-banking which would be fine except they have the worst e-banking on the planet. They have never heard of UX design. They ask you to evaluate their employees but it's their organizational and computer system that is rotten not their employees.

2. They know which IBAN corresponds to what company. The name shows up automatically at the time of payment. But when I download the transaction data for the month/year it is obfuscated. Instead of writing the payee name as "insurance company X" or "AADE, tax office" they will write "GRT090909078" even if you have added a personal note through the web interface for this payment. They will hide it. So it takes hours to track down expenses.

3. You can't visit a branch without an appointment. They give you an appointment two weeks away. You go to the appointment and then they tell you some "paper" is missing or that the service you are requesting is no longer available at this branch and you have to make a new appointment another two weeks away. You ask what branch has this service I want and they tell you that you have to call (yes phone call in 2024) each branch to find out.

4. They kill you in fees even though it's illegal. Wise charges me nothing to send money to Alpha or N26. Alpha though, will charge me 3 euros to receive it. N26 won't.

5. Their interest rates on savings accounts are below 1% (if any) while foreign european banks give 4% without term limitations (March 2024)

Used to be a decent bank that threw the years now is the worst in Greece.
Hidden fees, bad communications, tricky and many times illegal techniques to get as much as possible from the client and in the same time to offer back the minimum possible (often 0). Avoid at any cost!

Μόνο προβλήματα και κανένα πλεονέκτημα τα τελευταία χρόνια από την Alpha Bank. Οι προθεσμιακός τους πλέον στην διακοπή παιρνει λεφτά και από το αρχικό κεφάλαιο και αυτό το περνάνε στο ντούκου όταν προσπαθούν να στο πουλήσουν. Παίρνω τα λεφτά μου από εκεί και κλείνω τους λογαριασμούς μου σήμερα κιόλας!

Καταστημα Κιλκις, 21ης ιουνιου.Ανεκδιηγητοι, ο διευθυντης αβτι να προσπαθει να βοηθησει και να κατανοησει το προβλημα και να βρει μια λυση σου φωναζει σαν να εισαι χαζος οτι δεν υπαρχει καμια λυση ουτε μπρος ουτε πισω. Δεν θελουν να εξυπηρετουν και να βοηθουν αργοσχολοι ουτε η μηδαμινη προσπαθεια να βρεθει λυση στο προβλημα. Ειναι απολυτα ξεκαθαρο στον ιστοτοπο της εταιριας οτι η ηλεκτρονικη ταυτοτητα (egov wallet) οτι ισχυει σαν εγγραφο ταυτοποιησης, και φυσικα ειναι και νομοθετημενα δεκτο εγγραφο αντι της ταυτοτητας, οι 2 αυτοι κυριοι ο διευθυντης και ο υπαλληλος που ειχα το ραντεβου που φαινεται να ειχε το μυαλο του στα πολιτικα και που εκλεχθηκε ο αδερφος του παρα να βοηθησει, αρνουνταν κατηγορηματικα να το δεχτουν σαν εγγραφο ταυτοποιησης και να με εξυπηρετησουν. Ενω καποιους κιλκισιωτες μπαινουν στο καταστημα και δεν τους ελεγχουν και τους εξυπηρετουβ

Rude and inattentive staff at the Palaio Faliro branch. Bounced from one employee to another with attitudes and short answers

Alpha Bank's customer service seems to have sprung out of a bad joke. I have been trying to update my personal details and get a repacement card since early September. Today, 20/11/2023, after 2.5 MONTHS i am still trying. Have spent hours on the phone with them and have paid several visits to branches. My details have been updated but i still don't have the card. I have gone to a branch twice just for that and the clerk made the application for me in my presence. The system still shows that no application has been made. Customer service keeps telling me to do it on my own through the app which does not work. They finally told me that i have to go back to the branch.
Also, there is some money trapped in an account that has been frozen as it has not moved for a long time (former Citybank account). For this, i had to go specificaly to Glyfada Lazaraki branch, where i met the rudest staff i have ever seen in a bank and some of the rudest in general. I walked in seeing 3 ladies doing absolutely nothing. I tried to express the issue and they kept interrupting me, giving a completely irrelevant answer. When i told them to "PLEASE let me finish", they told me that i had to book an appointment. The appointment given was for 3 WEEKS later. Absolute joke. I wonder how they keep doing businees.
P.S. i live abroad, not in Greece, so i had to go through the same process of updating my details with other banks too. Just to compare with the competition, Eurobank booked me an appointment in 5 days, i went to my local branch and after 1 hour and 5 minutes i walk out with everything done properly AND my new card in hand.