Alpha Bank Recenzje 

Online services do not work properly.
The bank “offers” the possibility to open an account online and do not go to the premises. So in the end you are forced to go there.

Before you go , you need to book an appointment which is -in most stores- available about two weeks ahead.

When eventually you go to the shop, it is understaffed , thus very slow and the chances that you are not at helped are very high.

We pay so much money and it is ridiculous that still in Greece 2024 simple things done so quickly and easy anywhere in the EU, electronically or not here in Greece you need to spend so much time and energy

Very bad and that is really a shame

The telephone customer service is of poor quality. Most of the time I had tried to call to get an answer on an inquiry, I had received a false and/or vague response. Then, when I tried to contact them again and let them know that I have taken the wrong steps, based on their advice, they told me I had to resolve the issue myself! Both completely indifferent about the customer and not willing to actively look on the issue, learn and provide a relevant knowledgeable reply. Please also keep in mind that those employees, from the BANK, are hired after examinations, I suppose relevant to work, which is strange because the employees are not knowledgeable at all, even on basic questions! Very strange indeed. In addition, the customer service from the Bank, such as that from Holargos Branch, is pushy and deceitful. For example, I wanted to make a wire transfer to another bank, abroad, and have visited the branch to make the transfer at the cashier because it was over 15k, which is the maximum standard daily amount you can transfer via their online platform. The employee at the cashier and the telephone service employee, prior to this visit, as always, did not inform me about the process and relevant charges that applied. The cashier employee, rudely, gave me a piece of paper, relevant to the transfer I wanted to perform, to fill out, where I also stated the amount I wanted to transfer. The employ at the cashier did not read that paper, but rather orally asked me the amount! The result, of course, was that she did the transfer somewhat short of the amount, i had written, and even had told her! I did not say anything, as I had already paid the high commission required for the transfer, but still had to work around with the amount transferred short. In addition, she told me, after I had paid the high commission that NEXT TIME I could, as a GOLD customer, make a special written request in person to the bank official, TO INCREASE the transfer limit on my account, and thus be able to make the wire transfer online, for considerably lower bank commissions.(The commission I paid that day at the cashier was about 30 Euros and online I could have paid about 5–10 Euros.) Moreover, I have figured, though my experience, that the daily online amount increase could be executed for every customer, and not only for Gold customers, the cashier employee had loudly informed me that day, so that other customers by standing, only wished they could do that as well. ;) Lastly, most employees, at this Branch, are also very pushy with their communications. For example, after suggestions they make to invest your money, they become angry, aggressive and give you faces, when you think and act different to their "suggestions". (Be reminded, after all, they are supposed and meant to be only suggestions.:)) Overall very disappointed with customer service from the bank. However, nowadays, actually rude, insincere, indifferent and offensive behavior towards the customer, is the norm from other banks, businesses, agencies etc. in Greece, and abroad, as well. It is very strange, but it seems that they are all "synchronized" to be, at minimum, rude, unprofessional and insincere!

Deserve 0, not 1, stay away from alpha bank scam bank

Very well suited for those that like: waiting in queues; visiting the branch for any requirements, including making a complaint; being ignored by customer services; being ignored by the complaints department; being ignored by the CEO (vassilios.psaltis); personal information provided to a 3rd party, non government party, without authorization; being discriminated for not being Greek; being sneered at for visiting the branch, etc.,
Absolutely not recommended for those clients that prefer digital banking or are used the the UK banking system.

Very tricky to take out money from the ATM in local currency, thus avoid paying the excessive exchange rate they offer. Also the machine kept my card! Don't go there!

Deal with this bank at your own peril...It's a disaster...
1.Tellers are only open till 11am
God help you should you reach the front of the queue at 11.01am..you will not get served
2.try making an appointment to update your passport details..I hope you have 3 weeks up your sleeve
3.If you get your passport details you might get a Dr card to access your own money to pay bills..
4. This bank is an absolute disaster from the top down...I really have no idea what they between 11am and 2 pm when they close...

Bhot gatiya bank Han or service us say bi gatiya or helpline ma Jo Bhata Han wo koi sasta Nasha kar ka bhaty Hàn ager áp log Zaleel hona nhi chaty thơ plz is bank là accounts closed kar day yha fazool bank Han 😡😡😡😡😡

I can’t even give them one star. My aunt has moved to the uk and needs to change her address and phone number. She can not attend a branch yet that is all you continually ask her to do. She is vulnerable and has no access to her pension as her cards have expired and yet you will NOT update her details without her coming to a branch. We booked a video call, you cancelled it, have sent endless compliant no one replies, phoned numerous times to be told there is no solution unless she comes to a branch. You are leaving a 79 year old with lung disease on an oxygen machine without access to her pension. Absolutely disgusting. Do not use this bank ever.

The worse ever!!!!! Corrupted bank in corrupted country! The transference to another greek bank more than two days??!!! This is unacceptable!!? These people don't work here, they just sitting on their asses drinking coffee that's all what they know to do!

Δυστυχώς είναι ένα μαγαζί στο οποίο μας έχουν επιβάλει να είμαστε πελάτες Κ να μας αντιμετωπίζουν με το χείριστο τρόπο.
Κρίμα που είναι λίγα αυτά τα μαγαζιά Κ με την επιβολή (αυτών)δεν μπορούμε να τα κλείσουμε με την απουσία μας .....
Τα χειρότερα!!!!!

They’re still in the 2000s. Their digital and mobile services are non-existent. If you want to change your mobile phone or address you’re not allowed to change that online but you need to go to a branch! Equally if you get locked out or have your account deactivated you’re again asked to visit a branch - hard for an abroad resident.
In my case even that isn’t possible as there’s a lack of knowledge, expertise and professionalism where I opened the account in 2002 (Ioannina branch). They are consistently rude and claim that isn’t their job and I should reach out to the call centre. A vicious circle with no ending.

This bank designs its ATM displays to scam you. It has you choose between local currency or exchange rate (which is a terrible rate) on one screen, and then on the next screen it repeats that choice but in a different design so you get confused and accept the exchange rate instead. Total ripoff, purposely designed to trick you. Avoid at all costs.

Πραγματικη η χειροτερη τραπεζα στην Ελλαδα . E-banking δεν μπορουσα να ανοιξω ειχε προβλημα και σε χρεωνουν και 8 € , λογαριασμο δεν γινεται να ανοιξεις Online παροτι το εχουν σαν υπηρεσια δεν δουλευει ,το ταμειο κλεινει 11:00 π.μ , πας σε φυσικο καταστημα τα ζωα μου αργα . Μια σκετη ταλαιπωρια λες και πας σε υπηρεσια δημοσιου στην Ουγκαντα.

Called to ask if I had an issue with my Visa card as it keeps getting declined on Amazon. Saturday it took them 5 mins to confirm there was no issue. Called again on Monday to double check because after following steps suggested by Amazon payment was still declined. Took them 32mins to answer the same question. Card has no issues.

Two days later after going through all the possible troubleshooting steps with Amazon I call back Alpha Bank who tells me yes….for safety reasons they declined payment. 1hr later and transfer from department to the next and they still can’t find the relevant department to remove this ‘safety’ restriction. Comedy of errors

Worst customer care I have ever experienced

FAILURE to implement a bank to bank transaction. Alpha Bank is generally a serious failure, and reminds me why I moved from Alpha to Citibank Greece in 1990. Came back to Alpha Bank as I did not have a convenient alternative. WRONG MOVE. Now - I attempted to send €1000 to Barclays Bank in Frankfurt, paid €3.30 for instant transaction. More than 24 hours later the funds are on 'hold' with no explanation as to why. The pitiful e-banking website has no means to communicate (other than the life draining experience of the landline 210-326 0000). The only alternative is to lodge a complaint on-line and perhaps in a week or so you'll receive a nearly uselesss response. I tried it once and the answer was "Following your message to the Bank and regarding your request, we confirm that it has been settled on 03/07/2024" - which in fact did nothing to cure the pathetic Viber security code issues. Next time in Athens I will go to EuroBank to see if they can offer a plausible alternative. Unfortunately HSBC has sold their network to PanCreta bank (who ever heard of them before today?). Arrghhh - what does it take to find a responsible and professional bank in Greece!
INTERESTINGLY >> On the Alpha Bank website ".../retail/Support-Center" at the bottom there is a section "Getting in touch" with 6 possible selections. Only 1-4 & 6 work. The 5th is entitled "File a complaint", but does not work as the link is missing. Tells a lot about a bank that is not TRULY interested in its clients.

Dreadful atm machines that confuse customers with 11% interest charges on a currency conversion - will never use again. They use the term “local currency” which makes a people (especially tired travellers) think they’re choosing the euro option.
Cost me 25 euros for one transaction 🤬
Alternative machines are far more easy to understand. I used alpha because I thought banks were more trustworthy - never again.

Starting from costumer service, this bank is the worst of all the global banks I had transactions with. Useless people dealing with your money! Why don’t you send the review I agreed with on the telephone? I doubt if you ever do cause otherwise you will all be fired ! Unemployment is what you all deserve in this bank !

I noticed unauthorized charges on my Alpha Bank visa debit card on 8/1/2024 and sent a request for return of the 45 euros fraudulently charged to my account on 10/1/2024. I received a viber confirmation from Alpha Bank's fraud department acknowleding receipt of my request on 23/1/2024. I have spoken to Alpha representatives over a dozen times in the past 4 and a half months and all customer service reps promising a resolution in a week. BS!! As other posters have stated here this bank and it's employees are incompetent, indifferent or liars. A dog sh!t bank. Their CEO Vassilios Psaltis is a useless, fool oblivious he is leading a crooked bank brazenly breaking the law!

not responding for issues and has recently the worst company partner cepal hellas bad choice for the alpha bank to accept this company to colaborate with them.