ACS Courier S.A. Recenzje 

Every time i have an order that needs to be delivered to cyprus i pray for the courier not to be ACS. And when i know it is ACS, i always know there is going yo be an issue. Not one delivery happened without issue and i wish i was exaggerating. They decide without passing by me to drop my package at a collecting point when i specifically asked for home deliveries, the don't answer the phone, they even lost a 300$ worth package and never answered me back or gave me any informations as follow ups. I don't know who is in charge of this company but dealing with them is an absolute nightmare. If i could give 0 stars as a feedback i would.

I read all the negative reviews and tended to agree thus far. Normally I end up travelling from Fiskardo to Argostoli to collect parcels but this time I decided to patiently wait and see….
I kept getting texts my two parcels ready to be delivered on two separate days. Neither appeared so I called the Argostoli office 5 times over three days. Staff were courteous and finally told driver had to return car as broke down. Hence no delivery. I tried to keep positive yes it is a busy time / cars do break down! Then I spoke with a very nice guy who told me they are trying to cope with all the negative reviews as best they can. Finally next day I spoke with the actual driver courier, Apostoli who assured me his car broke down and hence behind with deliveries. Promised to deliver today after 13:00. And this he did with a smile! So all in all I’m glad I did not get angry - frustrated maybe but this is the islands not the UK!!
Διάβασα όλες τις αρνητικές κριτικές και μέχρι στιγμής συμφωνώ. Συνήθως καταλήγω να ταξιδεύω από το Φισκάρδο στο Αργοστόλι για να παραλάβω δέματα, αλλά αυτή τη φορά αποφάσισα να περιμένω υπομονετικά και να δω...
Συνέχισα να λαμβάνω μηνύματα ότι τα δύο δέματά μου ήταν έτοιμα για παράδοση σε δύο ξεχωριστές ημέρες. Κανένα από τα δύο δεν εμφανίστηκε, οπότε τηλεφώνησα στο γραφείο του Αργοστολίου 5 φορές σε τρεις ημέρες. Το προσωπικό ήταν ευγενικό και τελικά είπαν στον οδηγό ότι έπρεπε να επιστρέψει το αυτοκίνητο επειδή είχε χαλάσει. Επομένως, δεν έγινε παράδοση. Προσπάθησα να παραμείνω αισιόδοξος ότι, ναι, είναι μια πολυάσχολη εποχή / τα αυτοκίνητα χαλάνε! Στη συνέχεια μίλησα με έναν πολύ καλό τύπο που μου είπε ότι προσπαθούν να αντιμετωπίσουν όλες τις αρνητικές κριτικές όσο καλύτερα μπορούν. Τελικά, την επόμενη μέρα μίλησα με τον πραγματικό οδηγό courier, τον Αποστόλη, ο οποίος με διαβεβαίωσε ότι το αυτοκίνητό του είχε χαλάσει και ως εκ τούτου έλειπε με τις παραδόσεις. Υποσχέθηκε να παραδώσει σήμερα μετά τις 13:00. Και αυτό το έκανε με ένα χαμόγελο! Συνολικά, χαίρομαι που δεν θύμωσα - ίσως απογοητεύτηκα, αλλά αυτά είναι τα νησιά, όχι το Ηνωμένο Βασίλειο!!

Απαράδεκτοι. Μετά την αποτυχία των ΕΛΤΑ, έχουμε τους νέους "τσιφλικάδες" των μεταφορών. 3 παραγελίες, στις 2 απο αυτές το δέμα μου τοποθετήθηκε αυθαίρετα σε θυρίδα, αντί να έρθει στη διεύθυνση που έδωσα.

They send me a message that the package will arrive soon and I’m waiting for the package that doesn’t come.The evening they send me another message that the name on the shipment is wrong.For 3 days i tried to contact them but they don’t answer the phone.On the 4th day they send my a message to go and pick up the package from their headquarters because the next day will be return it to the seller.I went and picked it,there was no mistake.This how they operate because they are irresponsible .

Although in the past I have had some of the problems that other reviewers mention, I must give credit where credit is due.
Ms Eleni, at the Lagadas ACS office was a godsend to me when I had a terrible experience trying to make a return to an online shop. I called the office, explained my problem and she told me to bring the package in. I did, she spent some time trying to figure out how to get the return package back to the shop, but she succeeded. I just got confirmation that the shop has received my return. I am most grateful when someone takes the time to listen to me and then finds a way to solve the issue, Thank you, Ms Eleni. I appreciated the time you took to help me. ☺️☺️

Εύχομαι να κλείσει η συγκεκριμένη μεταφορική που βαριέται να στείλει ένα μύνημα στο κινητό ώστε να πάμε να παραλάβουμε την παραγγελία μας την πληρωμένη απ' το εξωτερικό, που χάσαμε τα λεφτά μας κ το μόνο που έχουν να απαντήσουν είναι "σας κατανοώ" ΚΛΕΊΣΤΕ ΤΟ ΡΕ ΤΕΜΠΈΛΗΔΕΣ ΆΧΡΗΣΤΟΙ

Appalling service. The delivery drivers just cannot be bothered. They don't come in the timeslot they say they are coming. They don't ring the doorbell. They don't leave a note. They don't inform you they are coming. BUT, when you call asking where your package is, they tell you that the driver passed by, no one was in, and they left a note, so now you have to make new arrangements for the delivery....Perhaps what is worse is the attitude of the person on the line. They act as if they are doing you a favour and are always in a hurry to get you off the phone. When the driver finally comes, it's all fake smiles and off he rushes. I will NEVER use ACS again. Appalling service from everyone involved. Why do companies like Electroline continue to use their services?

Very poor service.

I asked ACS Koloniakou to have my parcel transferred to ACS Strovolos, and they confirmed that they would do so. The next day, I went to ACS Strovolos to collect it, but the employee there told me it had not arrived yet and that I needed to wait for a confirmation message from ACS before coming back.

I waited a few days, but since I never received any message, I called ACS. The man who answered informed me that my parcel had already been returned four days earlier. Instead of acknowledging the lack of communication, he blamed me for not collecting it—even though I had followed every instruction. I had requested the transfer, gone to the Strovolos branch as instructed, and was told to wait. The fact that he didn’t even know I had already visited the branch shows that your staff doesn’t communicate with each other or keep track of customer interactions.

As a result, I lost a significant amount of money for no fault of my own. I hope I can still obtain a refund from the store, but this entire situation was caused by poor communication and misinformation from your staff.

Judging by the number of one-star reviews, I’m clearly not the only customer who has experienced this kind of poor service. It’s disappointing to see that the same issues keep happening without any apparent improvement.

Never again.

WORST COURIER EVER THEY DONT KNOW HOW TO DELIVER A PACK CLAIMING ADDRES IS WRONG

Η acs Πυλου και Καλαματα Μεσσηνίας δεν εξυπηρετούν στα τηλέφωνα δεν απαντούν…Είχα επείγον δέμα με φάρμακα και ενώ τους ενημέρωσα δεν μου το παραδώσανε άμεσα…εν τέλη μου παραδόθηκε με την επέμβαση της Αστυνομίας .

ACS is a horrible courier service with below-average customer service. I’ve had several packages that they were unable to find or deliver. The tracking information showed that the package had arrived, but when I went to the local ACS office, they couldn’t find it and told me to come back the next day. I visited the office four times, but it was always the same story — they couldn’t locate the parcel. Eventually, I received a message saying that the parcel would be returned to the sender. I opened a case with their customer service, but they were unable to stop the return shipment. Fortunately, I got my money back from the sender and ordered the same product again. Now the exact same thing has happened: I went to their local office, and once again they couldn’t find the package. At least ACS is consistent in its ridiculous performance!

Completely untrustworthy in deliveries, delivers late, declares that attempted to deliver but you were not there (totally false), puts packages in lockers instead of delivering on the address you have declared (although you have payed for the relevant service), customer care virtually non-existed.

Stay away.

My favourite courier!! When I see ACS is delivering, I know they will be on time. The drivers are so polite and helpful too.

They are the best delivery service in Greece, always ahead of schedule, easy tracking through there app, delivery drivers are very kind, if I could give them 10/5 stars I would.

Ζήτησα αντικαταβολή μετρητά στο χώρο μου κ εκείνοι μου είπαν να κατεβάσω το απ , να πληρώσω με κάρτα κ να το παραλάβω από λοκερ

No way to contact them. The contact form doesn't work. They phone doesn't answer. There is no email address.

ΑΠΑΤΗ - ΘΑ ΠΡΟΧΩΡΉΣΩ ΣΕ ΚΑΤΑΓΓΕΛΙΑ! ΜΗΝ ΧΡΗΣΙΜΟΠΟΙΕΊΤΕ ΤΙΣ ΥΠΗΡΕΣΙΕΣ ΤΟΥΣ

A Google search of these reviews says "Customers overwhelmingly cite failed home deliveries (with packages dumped at local branches)." Exactly my experience this week with an extra feature. Thanks to the company which sent the package we found three "failed delivery attempts" recorded in their tracking system were false entries made by the local ACS office in Rethymno. ACS had made no attempt to contact me about delivering the package and I only found out it was in Kriti thanks to the senders. One of the "delivery attempts" was supposedly at the same time the package was already in a Rethymno office for "pickup". My online complaint to ACS Head Office about non-delivery has had no reply 48 hours later.

The worst ever. They probably manages to lose my package, I never received it and of course none to help. Their chatbot is a joke