Alpha Bank Recenzje 

Προσπαθώ εδώ και 3 μέρες να ανοίξω λογαριασμό online γιατί δεν έχω χρόνο να πάω στην τράπεζα και η εφαρμογή μου βγάζει σφάλμα. Τηλεφωνική υποστήριξη είναι χάλια, δύο φορές που πήρα τηλέφωνο μου είπαν να πάω σε κατάστημα χωρίς να ακούσουν καν το πρόβλημα, λες και δεν τους επιτρέπουν να μιλάνε πάνω από 1 λεπτό με τον κάθε πελάτη. Όταν ρώτησα πως κλείνουμε ραντεβού μου είπε "μπες στιν σελίδα και θα το βρεις". Χειρότερη υποστήριξη πελατών δεν έχω ξανα δει. Άστο, θα πάω σε άλλη τράπεζα, δεν θα σκάσω κιόλας.

Completely unreliable with a glaringly insecure electronic system. It took criminals only 3 minutes to steal money directly from my wife’s account, and for two months now, despite countless complaint forms and repeated visits to branches, they continue to hide and avoid giving any clear answer about whether they will refund the money or when. Notably, the funds were stolen straight from her account without any phishing or user error— they simply vanished. This is unacceptable negligence and utter disregard for customer security and accountability.

7 € για μια "βεβαίωση" τι υπόλοιπο έχω στον λογαριασμό! που βγάζω μόνος μου στο ebanking!

After years of using the Alpha Igoumenitsa branch on our holidays and feeling exasperated after every interaction we were pleasantly surprised by the exceptional service we received in the branch this June holiday. The bank manager was quick to offer assistance each time we entered the branch. This is a rare phenomenon in Greece!

Thank you Mr Kavadias for ensuring that simple transactions remain easy to do, and that holiday makers spend time on beaches rather than in bank queues!

I can't believe this is happening in the 21st century. They blocked my account and I went 3 times and they turned me back three times. Today I went with all the documents and they told me it could be in 10 days. Not being able to access your money, how does that sound to you?

Buna ziua,
Dupa parerea mea Banca dvs isi bate joc de clienti, am solicitat inchiderea unui card de credit, am fost in Sucursala Nicolae Grigorescu si mi sa zis ca nu este inchis dupa apx 15 zile, in conditiile in care am bifat ca am nevoie pentru credit. Din Sucursala respectiva mi sa zis sa sun in call center, sun in call center si imi zice sa ma duc la Sucursala(adica nimic clar, ma plimba de colo-colo).
Sincer la cum abordati si cum vb cu clientii nici macar o stea nu as acorda, numai zic ca am cerut o micsorare a ratei, deoarece alte banci au dobanda mult mai mica si mi sa propus o micsoarare cu 50Ron(bataie de joc fata de mine), in conditiile in care nu sunt la primul credit la dvs si nu am avut nici macar o intarziere in 10Ani.

Avoid this bank at all costs! They have so few employees that getting help is nearly impossible. The branches never pick up the phone, leaving you with no way to communicate except through their frustrating telephone center. If you're waiting for your debit card at a branch, good luck—nobody will assist you.

Even worse, if you dare to walk in without an appointment, be prepared for a fight. The staff acts like you're inconveniencing them just by showing up. Horrible customer service, zero accessibility. Stay far away unless you enjoy wasting time and energy.

Too bad I cannot put 0 start. Possibly the worst bank on the planet. Archaic and unhelpful. They absolutly don't care about their customers. There is always a problem and nobody willing to help to fix it. The standard reply is "come to the branch" when you call, which leads to more time wasted and frustration. Avoid at all cost.

Worst bank experience ever, words are not enough to describe their failure

Απαράδεκτη τραπεζα εξυπηρέτηση δημοσίου με ατελείωτη αναμονή υπέρογκες χρεώσεις για τα προϊόντα και εννοείται για να σταματήσει μια πιστωτική κάρτα η οποία δεν χρησιμοποιήθηκε ποτέ εφευρίσκουν χίλιους τρόπους για να μην σταματήσει η πάγια χρέωση της
Μετά από τηλεφώνημα στη εξυπηρέτηση πελατών για να με ενημερώσουν για την χρέωση εκδόσεις επιταγής η απάντηση ήταν ότι δεν γνωρίζει

“I am very disappointed with my experience at Alpha Bank. While I have been a customer for some time, the service I received recently was far below expectations. The staff was unhelpful and did not provide clear answers regarding my loan terms, leading to confusion and frustration. When I raised concerns about over-indebtedness, I felt that the bank did not take my issues seriously, and I did not receive the support I needed to resolve the situation. The lack of transparency and poor customer service has left me feeling dissatisfied and uncertain about continuing my relationship with the bank.”

Worst Greek bank.
The customer service is unreliable and the safety of transactions is the lowest I've ever witnessed. Avoid at all costs.

Μηδενική εξυπηρέτηση για τον πελάτη, χρεώσεις υψηλές ακόμα και για κινήσεις που ωφελούν την τράπεζα, διαδικασίες χρονοβόρες για να διορθωθούν δικά τους "λάθη". Μετάνοιωσα που άνοιξα λογαριασμό. Δεν εμπνέει καμιά εμπιστοσύνη.

I have a credit and every visit to the bank takes hours. Poorly trained employees, lack of respect for customers, an outdated app.

Their website is notorious for providing very confusing information about your account movements plus being difficult to navigate and crashes most of the time.
Better not get involved with banks in Greece if don't have to, other European banks provide more cheap reliable services.

Incapable to do the slightest of what is called customer care

Marketing intrusive ,failed to protecte personal data and sell details online and all over the servers ,instrusive marketing over yahoo servers and not providing security of personal data ,GDPR AND other non related

Zero client support. They blocked my account, and now I can't pay my credit card debt amount. Instead of responding to any of my 100 requests, they sent my details to a collection agency. Their behavior is rude and unprofessional, and they continue to ignore their customers.

15 days ago they stole my card number and made a purchase of €451
I immediately called the bank and told them to stop the transaction, this is not mine
They tell me they can't stop and after two days the money left my account
I've been waiting for an answer for 15 days to see what will happen to my money
and nothing yet
No service

Alpha bank is the worse’s bank ever , employees specially the older employees are frustrated, tired and upset of life don’t open account , go any other bank but not alpha bank !