Alpha Bank Recenzje 

If I could give minus-5 stars, that still wouldnt be enough to describe how terrible this Greek bank is. Customer service is non-existant, they hang up or redirect you and the constantly lie and give false information, they provide no service to customers abroad, if your account is locked for whatever reason they refuse to assist you in any way and they keep the client and the account funds "hostage." Forever.

The worst part is that they do all the aforementioned on purpose, including the employees; they are trained on purpose to follow a script, a list of policies and that is that. They dont care about anything, which is a usual strategy for every bank but Alpha Bank goes above and beyond to let you know that they hate you, they dont need or want you as a customer unless of course you have an account with cash at least in the high 6 figures.

The situation is absolutely hopeless. Do yourself a favor and dont use them. You will always hit a wall with Alpha Bank. Absolutely shameful establishment, horendous service, illegal practices, anti-consumer regime.

They live from government funding. I suggest you go to Revolut or any other foreign bank.

Today i have my phone connection off because they told me that for a sistimacal false in their online transaction i will see 137 euro in my account after 25 days even if my monthly salary is 900 euro. So for a systemic reason of the bank i don't have my mobile connection today. Is my salary bank. The worst bank ever

IT IS NOW 14 DAYS WE ARE UNABLE TO RECEIVE MY ALPHA CODE MESSAGES IN CANADA!!! When contacting Customer Support, agents either hang up after a few minutes or suggest we contact our local cell provider, even though we can receive other messages from Greece. When you ask to speak to someone in charge, they loop your call to another agent, and after wasting +20mins on hold, they hang up! WE ARE HELD HOSTAGE TO UNLAWFUL PRACTICES RESTRICTING ACCESS TO OUR FUNDS. There is no option to receive these codes by email, like all banks in Canada. What kind of country can possibly allow such disgraceful practices? After 34 years, we plan on transferring everything to another bank as soon as we regain access. This is the 3rd time this has happened in the span of 5 years.

Useless banking service due to inability to receive MyAlphacode needed for entering my web banking account via Viber or SMS. Staff unable to help and probably lying to clients to hang up the phone

Η Μηχανογράφιση πάσχει. Αν κάνεις το "λάθος' & κατεβάσεις το app στο κινητό έστω και αν το απεγκαταστήσεις έμπλεξες!!! Λές και έχεις ποινικό μητρώο άσε που είναι η χαρά του hacher όλα στο κινητό. Δεν δέχομαι τα σχόλια ότι το προσωπικό δεν ευγενικό. Αλλά τι να κάνουν οι άνθρωποι με τέτοιο software? Περιμένεις μετά & 48 ώρες για έλεγχο. Αν είναι δυνατόν.

Worst experience ever! I opened an account and asked for a card on 12th of December 2025. My account was opened instantly however It is 18th of January 2026 and i still don''t have the card! I can not access my money nor make any payments as to create an ebanking account requires a card!! I have called multiple times and all they ever say is "your card is on the way". Stay away from this bank. They are thiefs who only care about getting you to open an account.

Terrible.i am a gold client, my experiences with my advisors not just bad but a loss if thousands of euros... ignorance at frightening levels , and several lies

The complaints department just below awful. They send you a OR generic reply, or just ignored the issue completely or twist things to appear right.i complained about the lies of my latest advisor j provided written evidence, plus Val's are recorded, nothing. They support each other in this corrupt machine
It took me months once to make them admit their error and give me my money. Their point is always wrong to prove that no matter what they are right and when they cannot they just ignore you
After so many errors I lost all trust years ago . But as I have long term investments j cannot leave ..

Even now they sent me a new credit card while my current one expires in 2 years I asked why especially as I brought I cannot use it or access it and they told me yes it's a replacement of the new card, that's Normal call us to activate your card .
. even a robot would answer better

I had explained I am Abroad, I have a valid card until 8/2028.
Even that simple thing they cannot bother to address.

έχω κάνει αμφισβήτηση συναλλαγής από της 20/11 μου στείλανε SMS και ακόμα μαθαίνω την εξέλιξη ,χρεώσεις για έκδοση χρεωστικής κάρτας και χρέωση με το μήνα για να διατηρείς λογαριασμό.

12/02 μπήκε η επιστροφή στον λογαριασμό μου , χωρίς ενημέρωση sms , email

20/02 είρθε επιστολή στην διεύθυνση μού , δεν ήταν συστημένη ,ότι η επιστροφή χτημάτων είναι προσωρινή και θα ξόανα ενημερώσουν και έχουν το email μου.

συνδέει τους νέους λογαριασμούς με χρέωση με το μήνα.

Alpha bank is the most useless bank in Greece. How can a refund take over a month to reflect on my salary account. And when I finally call them after over a month, the bank is telling me that they can’t find any transaction, 2 weeks after confirming that they could see the transaction and told me it’s expected date. I advise anyone planning on moving to Greece to stay away from this bank.

Η τράπεζα συνεχίζει και μου αποστέλνει προπληρωμένες κάρτες ενώ έχω επανειλημμένα ζητήσει να μην αποσταλλεί νέα κάρτα μέσα από το webbanking. Αυτή τη στιγμή έχω 3 (!) προπληρωμένες κάρτες. Ίσως είναι εύκολο να επανεκδοθεί, επειδή η κάρτα αφορά κοινωνικά επιδόματα, πιθανόν να είναι και ο λόγος που χρηματοδοτείται η επανέκδοσή της από το Ταμείο Ανάκαμψης όπως φαίνεται στο ένθετο που επισυνάπτεται με αυτήν. Επίσης στο σπίτι που κατοικώ συνεχίζει και αποστέλνει αλληλογραφία για τον τραπεζικό λογαριασμό παλαιού ένοικου και πελάτη της ο οποίος δεν βρίσκεται στη ζωή, ενώ το πρόσωπο ήταν δημόσιο και γνωστό στην τοπική κοινωνία και τους έχω ενημερώσει προσωπικά πολλές φορές.

Alpha bank è la peggiore banca che esista.

Cominciamo: Chiedo appuntamento per aprire un conto, in inglese, e mi viene lasciato un messaggio in segreteria telefonica (che non ho ascoltato in quanto ha un costo) in cui mi veniva chiesto se volessi un appuntamento in lingua inglese o greca. Nel 2025, non sono capaci di mandare una mail, mandano i messaggi in segreteria telefonica.

Arrivo in filiale, e l'unica cosa buona che ho trovato è stata l'operatore, a cui consiglio di licenziarsi e cercare di meglio perché era davvero l'unico capace di lavorare in quel posto di fannulloni e imbroglioni.

Le carte ordinate vengono perse una prima volta, dunque, dopo un mese di attesa, richiedo all'indolente servizio clienti, che risponde dopo minimo 15 minuti di attesa, di inviarmele in filiale, e finalmente vado a ritirarLe.
Tempo due settimane, e le carte magicamente perse arrivano, ormai inutilmente, al mio indirizzo.

Una volta aperto il conto, ecco i misteri, devi pagare tutto, un semplice attestato, costa 5€, ricevere le notifiche? 6€.

Dopo un mese di servizio schifoso in cui paghi anche l'aria che respiri senza avere mezzo vantaggio in cambio, chiuderò il conto per non vedervi mai più.

In greco si può definirvi ΑΠΑΤΕΏΝΕΣ.

I submitted an application for a simple credit card at 11/11/25, and I haven't received it yet (27/11/25!!!). They informed me that I had to wait 10 days maximum, weeks are passing by and they still have me waiting...

One of the worst banks, if not the worst I have encountered.

I am Greek, I live abroad and I cannot manage or access my money in Greece. I tried everything, phone calls, branch visits, internet banking, everything. I cannot even acces my money. And they do not allow me to have a debit card due to their amazingly bad systems.

They also have very slow responding and annoyingly low knowledge staff, that raise their hands when asked to solve an issue, they charge for transfers withing Greece.

Avoid at all costs. They do not deserve your money.

Είναι απίστευτο αυτό το πράγμα με αυτή την τράπεζα...17 φορές κάλεσα για να μιλήσω με εκπρόσωπο και ο τηλεφωνιτής τους δεν με συνέδεε με τίποτα και στο τέλος το έκλεινε. Κόντεψα να πάθω εγκεφαλικό από τα νεύρα μου. Στο τέλος πήγα από κοντά σε τράπεζα και έγινε ο κακός χαμός. Και θέλουν τα λεφτά μας και δεν δίνουν ρεαλιστικούς τρόπους εξυπηρέτησης. Αυτή η τεχνική με τους τηλεφωνιτές γίνεται επίτηδες από πολλές εταιρίες για να μην χρειάζεται να προσλαβάνουν πολλά άτομα στην τηλεφωνική εξυπηρέτηση μιας και οι 8 στους 10 πελάτες από τα νεύρα τους εγκαταλείπουν την προσπάθεια για επικοινωνία στο τέλος. Απαράδεκτο. Ξεκάθαρη απάτη εις βάρος των πελατών που έχουμε τα λεφτά ΜΑΣ εκεί πέρα.

Awful app and rude personal

Thieving bank that steals 200 dollars on a 500 euro cash withdrawal. Garbage transaction rate, you refuse it then alpha says there is an error in your refusal for the outrageous rate upcharge and they charge it anyways. Complete scum, illegal and typical greek experience which is why no large tech or other corporations that dont screw Greeks over exist in greece. The slave system is alive and well in greece because of disgusting banks like this and employers who behave the same way while workers suffer. Do not go to alpha ever.

I really was looking for 0 but only had 1 star,as you can see the reviews of this bank are terrible and I can confirm this.i tried to open an account and was told that my card and pin will be ready in a few days, I waited over 3,4 weeks due to being busy and nothing.i go back and tell them this and the member of staff tells me this is a regular occurrence and cards get lost all the time and will order again, 2 weeks later still othing.i go again in my lunch break and tell them just close account and could not believe what reply was, charge €1.70 and I said take from balance and told me you are in minus due to charges and I have not even started banking yet.i left because I was really angry, use Cyprus, Hellenic, Astro Banks these are a joke.

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