Alpha Bank Recenzje 

Where to start .......Take corruption to a new level , make Pablo Escobar look like Mother Theresa ......Not a bank in any real way or form , rather a loan shark , backed by an either more corrupt Cypriot legal system. No transparency in their dealings or systems , no management of accounts..... Completely inept and mismanaged by inefficient fools in suits. If you put a suit on a monkey, is it still a monkey?

Do not ever deal with this bank in anyway shape or form.........You have been warned.

I had noticed on my e-banking that a new joint account with my dad was created which I had not requested.

I need a new debit account and they told me that they cannot provide this service online and that I needed to go to my local branch. I told them that I am abroad and cannot make it for a couple of months in which case suggested that I do it through video call.

I received an invite and a reminder the previous day and logged on the call on time, actually a minute early, and waited for 15 minutes and nobody turned up.

What is frustrating is that nobody called me to notify me and not even an apology. In order to get an appointment I had to wait for 3 whole weeks.

Totally insensitive and inept.

I have noticed that the bank's score on her cannot be any worse. Do they sweat about it. Nah!!!

A kind and attentive Alpha bank staff member helped me immensely last Thursday 28/9/2023. Her name is Θεοδώρα Δ. Μιχαλοπούλου
ALPHA BANK
Κατάστημα Πλατείας Δαβάκη (390)
Λεωφόρος Ελ.Βενιζέλου 165, 176 72 ΚΑΛΛΙΘΕΑ.
I had struggled since Monday 25/9/2023 trying to change my withdrawal limit online but I couldn't receive the code via Viber to do it, although I was receiving fine the Viber code to enter my e-banking. I had made 15 calls to alphabank helpline and no one could help me. I had entered my e-banking 14 times and got stuck. I had gone to the bank twice and no one helped or listened. My last trip on Thursday, before I flew out of Greece on the same night, was finally successful. Mrs Theodora Mihalopoulou listened to the problem I had and although it took her an hour on the phone she managed to solve it. If Alpha bank had more staff members like Theodora all the clients would be satisfied. I recommend Theodora for an excellence award.
Yours sincerely
Sophia Salamouris

Absolutely disgraceful bank...they can't wait to help themselves to the 50 euros 'low activity' usage.
Emporiki Bank never did this...all they want to do is punish clients financially...clients who actually deposit money with them.
Totally disgraceful policies...good job they're not a UK bank as they would have no customers at all.
Typical Greek bank stealing customers money every chance they get...sincerely pray they go bust soon...a disgrace!!

The digital branch team doesn't read your e-mails. They don't even look at the attachment. If the banks tries to start the relations with their potential client on the very first step like they do I can imagine what will be next. No thanx, but I don't want to have relations with such people.

Κλέφτες !!! Σχεδόν μου απάτησαν την τελευταία μου δεκάρα, αλλά βρήκα βοήθεια με την κριτική του τίτλου μου, εάν χρειάζεστε βοήθεια για να πάρετε τα χαμένα χρήματά σας πίσω. Είναι πραγματικά αξιόπιστα

O banca groaznica! 🤮🤢

Dna Gabriela O. de la sediul principal din Galati a fost foarte amabila si ne-a rezolvat cererea intr-un timp foarte scurt. Foarte bun "customer service"

Bank's priority is to make money from you without fair interest rates. Also the programms they offer you can not have the full eye on background. Greeks doesnt have any benefit at all to keep money in Greece and banks that act like that!

The customers waiting long time at the cashier! The female manager, after being asked to facilitate, claimed that No other employee knows how to handle the cashier in order to assist!! This happened at Marousi branch 60 kifisisas str.
Imagine if anything happened to this poor cashier, the bank should close down then!!

Nearly €600 trapped in my bank account. Literally the most unhelpful, rude, arrogant members of staff I have ever encountered. The account has been frozen, three attempts to unblock it and still never seem to have enough paperwork to actually get my money out. Very frustrating and the UK division refuse to step in and help.

Ότι χειρότερο έχω συναντήσει σε εξυπηρέτηση πελατών. 5η ημέρα που το κατάστημα λιανικής μας έχει μείνει χωρίς POS.

Terrible customer's service. I had to wait on 4 occasions 30 minutes each time in a quee on the phone but yet they cannot fix the problem with my web banking. Their system cannot send me text messages for verification codes and as a result they have blocked my web banking. Despite me calling them several times, after verifying my ID, they cannot solve the issue.

Very disappointed. Had to renew web banking password, the system never sent the email with the code and I got locked out for 24 hrs. The worst part is that the representatives basically tell you there's nothing they can do to help and say you just have to wait. It's become a real hassle using alpha bank. I have other accounts in other banks and never face these issues. Perhaps it's time I close my account .....

One star because there is no zero star. The once good CreditBank has turned out today to be a joke. Nothing can be done on the phone, they tell you to go to a brach. I asked them why I cannot check the account transactions through internet banking, they replied I cannot check beyond the last 18 months.
Μηδέν αστέρι δεν έχει γι΄αυτό σας δίνω ένα. Η παλιά Τράπεζα Πίστεως με την κάποτε καλύτερη εξυπηρέτηση έγινε σήμερα ανέκδοτο. Δεν μπορώ να δώ τις κινήσεις του λογαριασμού για το έτος 2017, να ελέγξω δηλαδή αν η Εφορία μου επέστρεψε κάποια παράβολα, αλλά, λένε στην δήθεν τηλεφωνική εξυπηρέτηση, ότι πρέπει να πάω σε κατάστημα. Σοβαρά τώρα; να πάω σε κατάστημα, να χάσω 2-3 ώρες από τη δουλειά μου, για να δώ τις κινήσεις του λογαριασμού μου προ λίγων ετών; τότε για ποιο λόγο έχουμε intenet banking, μπορείτε να δώσετε μιά απάντηση;

Alpha bottomed out.

I have been experiencing significant issues with Alpha's web banking service. The authentication codes take an inordinate amount of time to arrive on my phone, even when using the Viber app that they force me to use. This is very frustrating.

I believe that the issues with Alpha's web banking service are due to incompetent personnel, outdated IT infrastructure, or a cheapo implementation of their authentication system. Additionally, I find it suspicious that they force you to install a third-party chat app (Viber), which leads me to believe that they may have some sort of interest in the app.

Customers, especially those who live abroad, are advised to use a different bank.

Worst bank ever. They charge 5eur per month in order to maintain account. Shame to the CEO Mr Psaltis that try make earnings in weight of depositors.

There is always a long queue on their CC line; I have called them numerous times BUT (surprise) the line keeps dropping....

The new market pass online card is NOT WORKING... at all

And they haven't issued any statement!!!

Just a weak greek bank, unsufficient & ... a thief I should say.

Κόλαφος.
Το πιο απαίσιο app τράπεζας ever.
500 ώρες και ακόμα περιμένω να πιστοποιηθώ.
Γράφει περιμένετε μη κλείσετε την εφαρμογή και μετά σε πετάει έξω μόνο του. Και πάλι από την αρχή.
Κόλαφος. Δεν δουλευει σε όλα τα κινητά .
Τουλάχιστον απάντησαν στο τηλέφωνο και μου είπαν απεγκατάσταση και ξανά εγκατάσταση. Το αποτέλεσμα το ίδιο.
Απαίσιο! Ποιο το νόημα λοιπόν να μας πλασάρουν δήθεν άνοιγμα λογαριασμού με 1-2 κλικ όταν Δεν μπορούν να το υποστηρίξουν τεχνικά. Πολύ απογοητευμένος