Whirlpool Service Recenzje 

Shocking service from this company
Fridge freezer broke within its 12 month warranty engineer attended no parts were available roll on a 2 week wait for parts all with no refrigerator or freezer
Eventually the engineer attends 3 weeks after it broke down.
Another half a day wasted he cannot fix I’m told I’ll get a replacement
Then you close the job
Then we join a new merri go round as you set up a new job and say you can’t exchange as your want to know why it’s failed?
As a customer I don’t care why it just has and you need to give me a working fridge that’s fit for purpose
That’s for you to sort when it’s sat in your warehouse for 6 years as it’s coming back to you.
The product is clearly a dud it’s rejected as defective and your own engineers can’t repair it. You’ve changed every component even it’s motherboard (it’s brain)
I’m the only one inconvenienced by your ridiculous poor customer service
One month on I’m still waiting for you to replace your defective product which your own engineers have said they cannot fix
Enough is enough

Customers be very wary of buying from these cowboys they will not look after you when things go wrong

I’d give you a 0 star review on every one of your channels if I could
Don’t bother responding telling me to contact you on one of your automated channels as they don’t actually work believe me I’ve tried to communicate with you, you need to communicate internally with each other.
I think the retailer will be suing you whilst I sue them as I can’t go on with no fridge or freezer any longer.
It really shouldn’t be like this
Simply shocking

Reply
I’ve been without a freezer or a fridge 4 2 weeks (you need to read the review fully and correctly before you add your reply) in a heatwave of 40 degrees. This is still have not sorted this out, your engineer has written it off and told me I’d get a replacement quickly???
I’m still waiting and waiting and waiting
FUTURE CUSTOMERS PLEASE BE AWARE
Indersit whirlpool Hotpoint are all brand names for this company all managed in this same appalling way.
Looking at your review pages this is not an isolated case of poor customer service AVOID THEM THEY WILL LET YOU DOWN WHEN THINGS GO WRONG.
You need to do what you’ve said although I’m not holding my breath as you clearly don’t know what your doing or how to fix your own products
Or how to deal with a complaint or a breakdown service under a warrenty.

James came to fix my Hotpoint Washing Machine a little while ago , job done efficiently and he gave me some good advice. He left behind a small screwdriver but I don't have a number to call him back on. Can you let him know somehow ? Thankyou.

Very efficient and knowledgeable service man. Very pleasant.

The engineer Ciaran was very helpful and informative.

My second repair of electric HOB is shocking. Have called whirlpool on Monday 18th July and was told to perform some tests which does not help hence have booked repair. Get SMS with confirmation that I shall stick to the 3hr service repair which was btw 7.15am till 6pm. No further SMS. Called whirlpool Ireland again (redirected to UK as they are based there) at 10am and asked what time I can expect the engineer and haven't received feedback as they cant contact with engineer by phone. Called again after 12pm and still the same status... They are unable to get in touch with engineer hence they sent notifications to engineer to be sure I will be contacted. 16.20 called again to see and double check if the engineer will show up this afternoon and the person I have spoke with tried to get in touch with engineer and was unable hence have escalated this to her supervisor. Have asked can I been transfer to the supervisor and was informed that have to finish her shift earlier today but I will be contacted first thing in the morning. Have wait at home till 6pm, no email no sms from whirlpool or engineer and no one show up to repair my faulty electric HOB. Called again on 22.07.22 after 8.30am and the person is unable to see the escalated email to the Supervisor. The agent tried to reschedule for me the repair and the next available slot is for 27th which is not acceptable as I have no way to cook at home as the electric hob is broken. This has been now escalated to the booking team and awaiting for their feedback if there will be any cancellations and if not I will be allocated with next available slot which is 27th. I have been told that the assigned Supervisor Jess will be in touch with me so needs to wait for her call. I have asked to be transferred to the supervisor and my requests has been denied as the manager is not available now and was informed that the email has been already shared. Have asked multiple times for the supervisor now what is going one and was told that the supervisor is not available at the moment. Each person I have spoken with is nice and polite but they are helpless in such situation. Im asking if the system is faulty or no engineer show up on the assigned day this shall be automatically reassigned for the following day and looks like I have to wait another few days to get next available slot. In such situation the best would be to make few reservations slots in case the engineer wont show up on the day 1? I'm absolutely dissatisfied the way they resolving the issues and hope my HOB will be fixed asap

Engineer arrived on time was professional and helpful but unfortunately fridge voukd not be repaired

Spent €2,500 on Whirlpool products for a new home in March 2018. Registered all products and have confirmation email with manufacturers guarantee and 10 year part guarantee. Rang Whirlpool today as washer/dryer not working and holding clothes hostage. Finally got through to a human being who informed us he couldn't do anything until we contacted Domestic and General to acquire policy no and start and end date details. What policy? Did as advised and very helpful person advised us to get back onto Whirlpool as it was their issue even mentioned to call him back if we got no satisfaction.
Did as advised again, lots of holding only to be told that it would cost €145.50 for a call out either paid in 1 go or over 6 months up front to Whirlpool before repairman is even arranged and kept stressing the machine is out of warranty. We have already spent €75 on a local guy who wouldn't touch machine in case of warranty but could advise part is €325 to replace! Would never buy another Whirlpool product again and dealing with them is extremely poor customer service. Currently installing a brand new washing machine (not Whirlpool). Very bad company to deal with and hope people read this. They really don't care about customer service or loyalty. I asked for a call back from a Manager, still waiting 5 hours later, still nothing! No issue with paying a modest amount for a repair person but what they are charging on top of the initial €2,500 is outrageous.

We in Mai Fitzs Lissarda P14DK73 are now into our 4th week waiting to get our washing machine fixed. It is less than a year old and the board is gone in it. We have had 3 appointments made & cancelled one due to covid & 2 due to the part coming from England. Never again will we purchase anything from whirlpool the worst service ever!!!!

Friendly engineers, couldn't fix on the day as a part needed to be ordered oven less than 1 week old

Been paying the monthly fee and so far have had - 2 cancelled appointments, 1 repair. Today I had one engineer turn up 1.5 hours late and has broken the dishwasher by breaking a wire so it’s now totally unuseable. Told me I’ll get a text tomorrow with a new appointment slot. Terrible service, do not recommend

Update - the part the engineer broke is out of stock so I am left waiting for an undetermined amount of time. No follow up call, apology, etc. awful service!

Two small problems were speedily resolved by a very efficient and knowledgeable technician

I’m not certain Hotpoint/Whirlpool have a real claims department. Every time I have spoken to them I have felt thoroughly fobbed off and have been proven right when I get no progress and slippery denials of my previous contact.

We have a Great Big Hole in the kitchen floor! Its now been there for 12 WEEKS, discovered on the 19th of March 2022. I have phoned Whirlpool (03300733241) 7 times since mid March and completed and submitted 3 claim forms, with nil result SO FAR!! when will Hotpoint Pick up my claim? We have a rotten floor and the whole flooring of the downstairs now has to be re-done, and is currently in a dangerous and unpresentable state. All for the sake of a leaky dishwasher – quietly leaking behind the cupboard kick plate for 18 MONTHS from new. I have spoken with: Hisah, Paloma, Hisah (Again) Glaston, Ibrahim, Navid and lastly Daud who spoke with his “supervisor” Janine. No one has helped me!

Has ANYONE had a satisfactory outcome from them or is this a SCAM? I feel like I’m being led down the garden path every time I talk to these people and have had no progress in 3 months! HOW DO I FURTHER MY CLAIM?!?!

I bought my whirlpool fridge 5 years ago and it was one of the better choices I made. Solid product and solid support thanks Whirlpool I’ll be buying from you again

Would never use this company or buy there products again. Booked a repair through Zest and to be fair Zest were very helpful and a great company to deal with but unfortunately that’s where it all stopped. The engineer was sent from whirlpool and on the first inspection decided it was the heating element. Ok fine the part had to be ordered. The engineer left and later that evening went to put kitchen lights on and all the lights attached to the kick board had been damaged and broken. Notified Zest who passed it to whirlpool and who done an investigation then denied any responsibility. I sent photos and wrote a damage report but they couldn’t even be bothered to read it properly. Terrible customer service and to cap it all another engineer returned to fit the heating element but forgot to tighten the hoses which just slid off after 5 mins so still couldn’t use the dishwasher. Had to have another visit as pump was just continually going . Be warned . Use a company that has a bit of customer respect.

Excellent product and service