Whirlpool Service Recenzje 

Not good appliance with repeat drum issues guess they never learn. Not good field engineers Whirlpool/Indesit and domestic & general in the mix over the phone with their too many telephone numbers. Engineers say people aren't at home multiple times yet they are they take time off work especially after confirmed texts and emails and WANT the appliance repaired. Poor call centre communications not coordinated well at all. Severe distress for customers. Got a new appliance (not Indesit) in the end after what felt like pulling teeth. Sort it out! Do not really want to take another plan out with D&G after the 1yr warranty. They cannot manage the repair agents whirlpool Indesit or the managing estate agent efficiently. Based on experience within UK.

Bought an Indesit washer via Argos. It broke after 2 months. Seven weeks later, 2 engineer visits and multiple ‘part is out of stock’ messages and still no solution. I’ve asked for a replacement or a loan washer but they have refused. My father, a 90 year old veteran, is incontinent and I’ve been running around taking his washing to friends and family for weeks now.

Fridge was 9 years old, provided all the details when booking the repair so they knew exactly what fridge it was. Told them it was likely the thermostat. Turns out they would never has been able to repair it (so charge the full amount and then kept the call-out charge) despite likely knowing it was unfixable to start with. Also late by over an hour, don’t give slots and let people rearrange their day if you’re not going to keep to them (or offer the curtesy of an update) Terrible service!

Whirlpool are meant to be repairing our dishwasher (under an insurance plan via D&G). It is now 3 weeks since the machine broke. Whirlpool have failed to attend when agreed - failed to enable a new booking - failed to repair the machine. And despite many hours clicking their text links and trying to get it resolved and ringing the various helplines - still nothing. They have acted appallingly - I would not use them again.

Total lack of response from Customer service to my delivery issues. Ordered American fridge freezer direct from Whirlpool,fr
Delivery company sent 2 people who refused delivery as too heavy so delivery rearranged to have 4 people
Second delivery sent 2 people who refused delivery and wanted to take appliance back. Eventually I and a neighbour helped and appliance was dumped in our lounge. Initially refused to take old appliance away but neighbour and I helped load it. I paid extra for delivery and have written 3 letters to directors but no reply.

I would prefer give no stars but not an option. This is my first whirlpool product as usually stick to good branded names Electrolux zanassi etc built in freezer manufactured 11|2022 and bottom half not freezing have it less than 3 years. I will also tell everyone I meet not to ever buy whirlpool as worked in the industry many years so sorry whirlpool you will be losing alot of custom bad news travels fast. Wanted to charge 140 for call out and parts on top of that. I just won't ever buy a whirlpool product again.

I would prefer to give zero! All I want is a replacement detergent drawer. I’ve been trying for 8 weeks. I’ve been called to confirm what I wanted and that an engineer was not required but received nothing. I’ve tried calling back and phone lines are either not on or no one answers. I’ve had 2 deliveries of 3 different drawers and not 1 of them is complete. How hard can it be? Now I have to have an engineer come out to tell me my detergent drawer is broken and hopefully replace it. What a complete waste of everyone’s time and resources. Useless

My Whirlpool WDT730HAMZ dishwasher failed only 14 months after installation, just outside the standard warranty.

Whirlpool refused any courtesy repair or assistance and quoted $369 for repair, which is more than half the price of a new unit. A major appliance should last years, not barely one.

Extremely disappointed in product quality and customer service. I expected Whirlpool to stand behind its products, but instead, I was left with an expensive repair or the cost of replacement.

If you are considering this model, be cautious—it may not last as long as expected and post‑warranty support is minimal.

Very frustrating and bad customer service. Never buying there appliances again

Your engineer Mark Came as promised and at the right time ! He was friendly efficient and quick and had our oven working again in minutes as he had the part in his van ! I was using my oven to cook dinner tonight ! Well done Whirlpool and well done Mark ! Very satisfied indeed

Jack, the engineer arrived early and repaired our Hotpoint washing machine quickly. He was efficient and polite.

Our Indesit cooker developed a problem, we phoned our insurance company, and they told us we'd hear from Whirlpool in a day or two, that afternoon, we got a call from Whirlpool Service, they told us the engineer would be with us within the week, the next day, we got a call telling us the engineer would call Monday morning 07/07/25, the engineer turned up on the agreed time, from the start, he was friendly and courteous, and told us everything he would be doing, he even found a fault we knew nothing about, and once he started stripping down the area of the cooker he needed to work on, he told us he would be 40 minutes, sure enough, on 40 minutes, he pushed the cooker back into it's spot, the engineer cleared up after himself, he even asked if he could use our rubbish bin, and after making sure everything was working alright, he then left, all in all, we are so happy with Whirlpool, especially if this engineer is a true representation of the Company, we would like to pass our sincere Thank You to the Whirlpool Engineer, for your very good and kind customer care

Worse customer service over charges people for there mistakes and make excuses never buy whirlpool ever

So far I am completely disgusted by the level of professionalism of the warranty service. First I was wrongly informed about the first repair date, then I had to wait a week to find out that the incompetent service did not have parts for my washing machine, and they forgot to inform me about it. I feel as if all this was managed by people who just finished primary school. Crew is only good as management is, so I would start to review competency of this people.

I have been challenging the false report that no fault was found, which resulted in a £70 charge. They will direct you to a Whatsapp number that, unfortunately, does nothing to help, including their live chat link. They signpost you in circles, and after a long, aimless race, you become tired. The Whirlpool 03448937383 number is a fraudulent line. Hotpoint, Beko, and Whirlpool are all in the same boat of extorting customers with the @no' fault found' call-out fee. BEWARE and BE WARNED... Stay far away from their products. I have proof of chats, call logs, and live chats that hopelessly pushed me back to the same Whirlpool. A callback was requested on the 2nd of April. The Delayed Response Team via WhatsApp claimed it should be between 24 and 48 working hours. Today is the 8th of April- no call. The CEO, directors, and managers should be ashamed to continue allowing these disheartening services by turning a blind eye.

My new hob is making a weird noise. I had the technician come out who reported that it is normal. It’s clearly not normal. But because he claims there is no fault, I am now liable for the £70 call out fee. The fees are extortionate.

ENGINEERS DRIVING ON PHONE
tried calling hotpoint, got fobbed off
So heres s a review about a driver using his phone, in Durham, going too fast, screeching to a halt 6 inch from a car that had stopped in front... hotpoint said, not our problem.

The driver, a young lad, was on his phone, had no idea he was about to crash
Date 26 March 2025
Time 14,45pm
Reg AH71 LFO
area Sacriston

I purchased a brand new hotpoint machine this morning and it is faulty. I spoke to 2 members of the supposed Customer Service Team. The first one basically told me off for not insuring the machine. I only bought it today….. The second one said it was clearly an installation problem. I know have paid just short of £600 for a machine that doesn’t work. I am a unable to speak to a Manager as apparently they don’t speak to customers. Not entitled to a refund. Offered a live chat, so I clicked on the link and the message said my session has ended. All in less than 30 seconds. Absolute disgrace. AVOID Whirlpool Uk at all costs.

My washing machine is still faulty, and the complaint process has been incredibly frustrating. When you try to make a complaint, you're directed to a WhatsApp mobile number, which feels like a decoy. When you call, you're constantly bounced back and forth between advisors who offer no real resolution. They even accused me of lying about an engineer visit, despite me explaining that my property has a camera system as proof.

At one point, they offered a £20 voucher, only for the WhatsApp advisor to later say no voucher would be given. I was then asked to provide all the times and dates I had called—an unnecessary hassle. Their customer service is rude, unprofessional, and completely incompetent. They just keep replying with the same message, asking me to call the WhatsApp number again, with no resolution. This system is unacceptable and should not be allowed.

What a pointless service company. I’ve had an issue with my Fridge for 4/5 months. Been ringing constantly for appointments and every time an engineer is meant to come out to me I get the ‘we have to reschedule because your part hasn’t arrived’ when it’s been the same problem every time I’ve been booked an appointment. Rude staff over the phone. Don’t give no help and a few of them have hung up the phone on me. Best advice to anyone - don’t bother using this company!
I’ve lost out on so much money and not once have they offered to reeimburce me or help out for the lost on food/drinks/milk! Paying a company to basically keep it and not help when there’s a problem!