Whirlpool Service Recenzje 

I hope you don’t have to have the Whirlpool experience to repair your oven. My experience has been terrible.!!!!
First visit booked - a nice man assessed the oven
Second visit booked - a nice man said the first man had not ordered the parts correctly.
Third visit booked - no one even turned up
Fourth visit - a man called at the time he was supposed to be attending to repair my oven rang up and asked what was wrong with it. He said he would have to pick up
Parts. I could not believe this, this was the fourth visit and the repairman was still asking what was wrong. I was fed up by this time.
Fifth visit booked - no one turned up.
After 5 weeks and £20 of calls I was told they did not turn up because I said they were useless.
Well they are useless as you can see. I also wonder are they employing men or mice ! After 5 call outs and no one knowing what they are doing / what parts to order / no one turning up with no explanation / £20 of unnecessary calls / numerous days taken off work staying in all day waiting waiting and waiting would anyone not be exasperated .!
The most insulting of all was the fourth visit call asking what was wrong again for the third time !!!!!!!!!!

Absolutely appalling service avoid at all costs !!! This has been going on for 5 weeks !

We were very pleased with the repair to our oven grill. Mark came on the first visit but had to order a new part and then Jordan came to fit it. Jordan was friendly, efficient and arrived on time. The only regret that we have is that we didn't complain about the grill before now as it has been a problem since day one. We have put up with it for over 2 years and it is now working properly whilst still under guarantee.

Terrible customer service. Have been without a washing machine for nearly two months now. I would give a rating of lower than this if I could. There have been three repairs booked, and all three have been aborted for no reason without any notice. Honestly the worst customer service I have ever experienced from a company. Don't buy from Hotpoint - stake out some extra money on a brand with better customer service, it will save you money on anger management therapy.

I contacted this company to undertake a repair on my neff extractor fan. They sent me a quote then a few days later sent me another quote for £25 more.. DO NOT TRUST - sent customer service an email asking why the quote had gone up and was ignored. I am waiting with bated breath for my next quote probably be £100s more

I was dismayed to see after my washer/drier flooded the kitchen, that there was no repair report confirming what the engineer had actually done. It seems he might have tightened a screw, whose head I'd observed was stripped. Whereas I had expected the engineer to replace the defective part entirely. At least with a new screw. I called Domestic & General, who had received no report, and who suggested I call Whirlpool instead, who couldn't send a report because the system had created a duplicate account for me (no idea why but they said it happens all the time), and the duplicate account didn't have an email address on it. I suggested they add it and send the report, to which the lady answered that she had now added the email address, but because it wasn't there originally there was no way to now send a report. So I have no record of anything being done. I asked to speak to her manager, and she was very resistant and slightly rude, saying there was no point and the manager was too busy. I politely insisted. She put me on hold for a while and then said the manager had agreed to send me an email. She then disconnected the call. Two weeks later and needless to say the email didn't reach me. I felt it may have simply been a tactic to end the call. It's a terrible experience, and in line with previous experiences with Hotpoint/Whirlpool and D&G.

Our washing machine had a leak the engineer came on time but said he didnt have required partbut said he would return next dsy 22ndFeb we are still waiting.my wife n i spent best part of an hour on 23rdthtrying to get through.i did a live chat n was assured we would be contacted "very soon"still waiting.today 26th my wife eventually got to to speak to a human being who again said we would hear from the engineer it is now 21-15pm n we are still waiting.we are expecting a call tomorrow 27th to see if we have been contacted not holding my breath.we are both in our 70s and paying over £14+per month whichis a lot to us and we expect better service meanwhile our washing machine is still leaking.update ,this morning 27th Feb my wife received 2 emails one of them suggesting the engineer arrived without notice on the 26th we did not hear our doorbell ring.we now have to wait untill 4th March for our repair to be done 2 weeks after 1st reporting it.to be fair the engineer liam was very pleasant

Called Whirlpool to book a repair to our microwave. Very happy to make the booking, although had to wait 2 weeks, and even happier to take our money to pay for the repair there and then. Booking confirmation said I'd get a text and email day before to give 3hr slot for engineer. Nothing received by 3pm, so tried to call customer service, but left in the queue for so long I had to hang up and then line closed at 5pm before I could try again. Website said What's App available until 7pm, so sent several messages, no reply! So, I'm left with no clue when the engineer is coming. Online tracking at 7am today said "Engineer will be with you shortly." But what does that mean? No-one arrived by 0830, so called Customer Services when lines open. Got through after 10mins waiting, only to be told, "the timeslot hasn't been allocated yet". What do you mean, they are supposed to be coming today? She then agreed to call the engineer, I was left on hold. She then came back to tell me she doesn't know what is going on, our address is not on his list for today! Vary sorry, but all she can do is 'escalate my query'..... and I need to wait for the 'planning team' to call! 2hrs later I get a call from an engineer to tell me that the engineer that was coming to us today "has been taken off the road this morning, for personal reasons". So, his job is to rebook our repair, and the earliest is 1 week from today. So, I asked him, is he from the 'escalation planning team'? No, he said. He's ringing independently as it's his colleague who was the engineer. He couldn't even see any notes about my earlier conversations with Customer Services!!!
So, this engineer was taken off the job this morning - that does not explain why I never received any email or text yesterday with a timeslot and ALSO, it has been 6hrs since my issue was 'escalated to the planning team' and surprise, surprise, no-one has called me!

Apparently I was going to get a call asap as a priority!

Shambolic! Disgusting lack of customer service!

No-one has called me back, I've had to chase every step of the way.

I've got to wait another week for the engineer, whilst the microwave is still broken!

And I would like to know what Whirlpool are going to do to put this right in terms of financial compensation?

Most useless and disgusting service I’ve ever encountered in my life. Reported my cooker hob not working on 21st January and no fix since then, engineer came and said they will order the necessary part, instead and they left and closed the case. It’s now 7 Feb no working hob. Can’t feed my children for WEEKS!! I’m loosing so much money trying to feed my family and I’ve been paying for insurance coverage for this job for 3.5 YEARS!!!!!!! DO NOT USE THEM THEY WILL LEAVE YOU FOR DEAD.

Dishwasher fault reported in October 2023. Three visits by engineers still not fixed. Terrible communication by Customer Service. A totally incompetent company.
Do not use this service for repairs!

I would to express my thanks regarding the engineer that called on us over the last few days to repair our Spin Dryer. It was service with a smile, the engineer was pleasant and kept us updated as to the repair which was carried out and completed on 26/01/24.
Thank You
D M Bessent, 62, Pen y Fro, Swansea Tel. 07526799540

My dryer broke early December. Whirlpool cancelled 2 appointments on the day. Whirlpool offered me an furthur appointment which I declined as I was working away. The engineer attended this appointment when I informed them to come the day after I was back. But when an engineer finally came, he was in my house for a about 2 minutes. Very rude and passive aggressive about turning up to an appointment that I never accepted. Today, 3rd cancelled appointment. Plus I got a letter for threatening behavior to the engineer last week! Terrible engineers, customer service is terrible. All round terrible company.

Waited for warranty repair over two weeks. Service man Paul spent 5 min wit the coffee machine looking at it. Come up with some replacement parts and left. Didn’t test anything! Spent £1500 on coffe machine with 2 years worthless warranty. Terrible service

Pathetic service..I agree with everyone's grievances on here..letter gone off to complain about this company.i would never use them again.
Colin

So having already reviewed the customer service side and the hidden £70 fee, after a visit from the Whirlpool Engineer who had bad attitude towards myself and my husband, concluded that the iceburg in my fridge was my fault and the fridge wasnt faulty, YET he changed the thermostat for the sake of it.

Strangely on the same temperature with the new thermostat i have no iceburgs!!

Having made a complaint about the engineers attitude and behaviour, this is now being ignored by the CEO Support Team!

Unbelievable really, you get treated like absolute rubbish and made to look like you know nothing.

Do not touch a Whirlpool appliance as the customer service and CEO Support Team have zero empathy towards you the Customer.

Unbelievable
After calling them and explaining the problem the engineer turned up and didn’t have the parts.
Rebooked the engineer for a week later.
Booking cancelled on the morning of the repair. Rebooked again for a week later. Cancelled again the day before.
Cannot get through to speak to anyone and the links on the rebooking text messages don’t work.
Finally got through to a person and they wouldn’t allow me to speak to someone senior to resolve the issue. Apparently they are not allowed to speak to customers!!!
Was offered £20 compensation in sainsbury vouchers.
Some of the worst customer service I have experienced.
Not the fault of the individuals on the call but the overall process is awful.

For weeks I kept being notified that they didn't have the spare parts needed for my repair (Ikea fan extractor). They then sent me a notification scheduling my repair for the day after the message, which I made sure to be home for it. After they didn't show up they sent me another message saying they didn't have the parts again....
I tried calling but their phone line is a machine that takes the call and fools you for 3 minutes until it says there is no one available and hangs up. Such a waste of time! They've clearly got no respect for customers. I am surprised a company like Ikea would use them as a vendor. I will be definitely bringing this up to their attention.
27/11/23 Adding some more after Whirlpool response: They asked me to reach out to them on 0207 660 1517 which is unavailable to take calls. Try it for yourself if you are considering using this company.
23/01/24 New Update - Since November I had works scheduled 7 times. Last time they just didnt show up. I tried calling the number provided as a response to this feedback but the number is busy straight away.
13/02/24 - New Update - Two weeks ago manage to speak to someone who arranged a visit. This time the engineer showed up but he didn't have the parts. He re-scheduled the job but again no one showed up.... Just about to call again to see what is going on. What a nightmare for swapping an LED light in a kitchen extractor!!!

This company is awful. I have been calling whirlpool and Hotpoint for the past few months to actually speak to someone on the phone rather than speaking to someone via whatsapp. Whirlpool does not answer the phone and matter of fact there phone lines are always busy. Which is a blatant lie. I have had numerous problems with my washing machine and till this day I can not get it fixed. Whirlpool needs to be looked into.

As a follow up to my previous rant about customer service with a 1☆, I feel it fair to redeem the company somewhat by their service engineer, I guy called Simon, pleasant, efficient, polite and a stand up guy, which leads me to thinking, is it better to wait a little and get a good engineer or the repair to be prompt but bad?...the world we strive for is the one that does both. I hope whirlpool read this?

when installers came for fridge freezer they couldnt install because they didnt have the right tools so at my expense had to get a plumber out. after the plumber came we found a leak that was on the appliance that caused few hundred pounds of damage. the leak was assessed by the plumber as a factory fault that we fixed ourselves but whirlpool refused to compensate stating lack of evidence.
being disabled they also made the installation hard stating i had to disconnect the old appliance and move it myself
customer service was horrific all i want is an apology or a gesture of good will but nothing
would never EVER get anything from them again

A comedy of a "so-called" service. Linked to the "repair under warranty" for IKEA appliances this lot cannot answer the telephone ( except when they are closed!)
Lessons:
1. Don't buy an appliance from IKEA
2. Don't expect to be able to get anyone to honour the 5 year warranty if you do