Titan Travel Recenzje 

Very disappointed with Titan – our first and last time using them for an escorted tour when other, better (and cheaper) tour operators exist. On the positive, our local guides were utterly superb : Boris in Albania; Vlado in Macedonia. Thank you both, But now the negatives: The Tour Manager was awful. The USP is the taxi to and from home. Regardless of the ‘activity level’ Titanites (as they call themselves) book the holiday they fancy and do so because of one or more of three things: age; mobility; geographical location. Most people on the tour travelled from the far corners of England (eg Cornwall, N Yorkshire, Norfolk), some with mobility issues, and their taxi journeys were so long that they didn’t even go to bed, setting off soon after midnight and travelling through the night to arrive after 9am. They paid the same as we did (a bit less mostly) and we live 20 miles from Heathrow. The first hotel in Albania was lovely as were the staff. The food was appalling and we could not stomach the horrible dinners. Some people ate out. Titan guests were put in a makeshift breakfast room, and the dinners were exclusive to Titan – cheap ingredients, nearly cold, and sparse: by far the worst food we have ever had on any holiday. The hotel in Macedonia had much better food but the rooms were terrible and so many people were very unhappy and angry. A few had rooms, newly refurbished and overlooking Lake Ohrid (south facing) the rest of us had rooms at the north-facing rear, overlooking a mud wall and debris, and in desperate need of refurbishing. There was a low, tiny table with a kettle on it, something like a baby changing table with one shallow drawer beneath and a pole with 3 coat hangers. Nowhere to unpack, nowhere to put clothes, and only one tiny pouffe for a chair. That was the furniture! The room was very small and the ensuite tiny, with a big pull-out bed (for children) hogging most of the spare floor. It looked suitable for backpackers or people with children on a very tight budget. ‘Titanites’ shrug their shoulders saying they’re used to some hotels having poor food and poor accommodation, accepting pot-luck with both because of the taxi and the cost of the holiday being the same no matter how far from the airport. They admit it, and fair enough. But as age, mobility, and geographical distance are not a problem for us, we will choose tour operators who put our money into the holiday not subsidising 16 hour return taxi rides for others. I filled in a comprehensive survey, as requested by Titan, but never heard a word back. Says it all.

T258075

ABTA COMPLAINTS RESOLUTION SERVICE
103516

WITHOUT PREDUICE
Absolutely unbelievable, for those following my audit trial of evets with Titan, my wife and I have been offered £100 each (spending over 5k) only then to spend with ONLY WITH TITAN and that's presuming we want to travel with them again!!

It not worth reporting anything as they had multiple opportunities to change things that even their Tour Manager could not.

It does not reflect the values of keeping their guest safe or offering 4* and 5* service or the stress and upset caused for a holiday we have saved up for.

It's an insult to offer such a punitive amount that does not reflect either disruption or disturbance.

This underminds both their understanding of event, or how to meet and exceed and value customer expectations.

Thank you for your reply, you have all my details please ring on either mobile or landline. A global search on your database will uncover all our details please pass onto customer services to avoid duplication. Thank you
Ana our Tour Guide was excellent but could not resolve either the towel issues of the horendous Faulty Towers experience at our last hotel, apparently it had been going on many times unresolved with neither Titan or Hotel making and attempts to meet or exceed customer expectations.
We felt sorry for her in this impossible situation1
PLEASE PASS ONTO CUSTOMER SERVICES TO AVOID DUPLICATION AND MORE WAISTED TIME IN CONSULTATION"

Sadly, the things that go wrong overshadow and are remembered over the things that go right.

Customer service in the president 5star was abismal and appently nothing can be done about it.

Our tour guide has complained over the years.
Her co worker has complained
The conclusion is that neither Titan or the hotel care, just want your money!

Breakfast hot food cold
Soup so salty you could not digest it
The turkey was dry and veg so overcooked and waterlogged.

The gala leaving dinner took over 3 hours with 45 minutes bwtween first and second course, some people just gave up and went to bed.

All thar after a coach driver who spoke with his hands, sometimes holding the wheel with one hand whilst drinking a coke and at other times no hands.

If you paid little you would have expected this not when you pay top dollar for a 5 star.

What happened to duty if care and best practice, trainng and management oversight.

Im not sure i can trust this company again!

I did try and speak to both the general manager and duty manager to get a hotel complaints escalation procedure, but they had gone home which says it all.

Check out Mercury and Travelsphere

Booked on line as it was late evening
Very straight forward as always. This will be the 21st time I’ve travelled with Titan

Travelled with titan for the first time was the only person joining the tour from Scotland but the travelling was arranged well.picked up from home and flight to London to join tour.tour of Croatia was well organised and nice hotels and Croatian tour guide Robert was with us the whole tour and nothing was any bother to him.the final hotel was lovely but a bit short of staff when serving dinner .the staff that were there were all lovely and worked very hard.would use titan again as everything went smoothly.

Have an enjoyable trip. Four nights in. Cairo and seven days river cruise.
The tour was well organised and the guide was very knowledgeable. Really enjoyed our trips to Abu Simbel , the pyramids and the GEM .
We saw the main sights which were amazing, although the trip to Alexandria library was a little bizarre. It seemed a long way to go just to look at a library. Everyone was a little bemused by it.
The boat was a little dated, but the food was good and it was very clean.
The only downside was that the tour manager was very insistent about being tipped and how much we were expected to pay. This made everyone a little uncomfortable on the last day. he also insisted that we paid to the so-called voluntary tipping pool . Again most guests said they would rather tip the staff individually.

Booked a Solo cruise via Passion for cruises solo tours, with Titan a 3 night hotel stay in Luxor then a 7 night cruise on the Nile with Livingston, first our tour guide Sherif I have never met a tour guide so efficient, nothing was too much trouble, as he said our safety was paramount and boy did he go out of his way to help us, a few of us went to the cataract hotel were Agatha Christi wrote her books, he went out stopped the taxis, told us how much to pay, don't go onto horse cart rides, don't go off with strangers, lots of good sensible don't do, to let him know we are back safe, I'm sure he would have hunted us down if we had not reported in, he arranged the tours he actually did everything, we felt really safe with him, he turned into our father 😂it was a older group holiday, then Jon the group historian, he was a walking enciclapedia (prob spelled wrong) all the historical places he knew absolutely everything, clear historical guide, throw any question at him he knew it, he was so kind, titan keep these men they made the nile cruise trip. The Livingston boat was a 63 roomed boat, was what I call a grand old boat, the wooden floor in the bathroom creaked so loud it made me laugh probably not the person below, it's a beautiful boat, all staff attentive, the housekeepers came in morning and night to clean room, turn down bed, food was nice majority of times, the sunbeds old and need replacing or a sunbed mattress on top of the sunbed, this holiday was one of my best holidays ever for a long long time, to the other Solos, the organised trips via tourguide, Egyptologist, hotel, rivercruise thank you x

We traveled with Titan last September on The Nile and had a great holiday.
Today we booked a holiday to India and were impressed with the telephone booking communication with a very helpful member of the team. Our experience is of well organised tours and knowledgeable guides and comfortable hotels that don’t disappoint.

Booking made easy by Annette's professionalism. Answered all my questions and am now looking forward to my holiday.

This tour of Japan was only my second organised tour and first since 1990 so I was unsure what to expect. I found it very well organised with a good range of sites and mostly the right mix of timings of touring and free time. Both the tour manager Colin and our local guide Mak were excellent and very friendly. The group at 26 wasn't too large and got on well. I shall definitely use an organised tour again and Titan will be my first choice.

We would have preferred to travel by train to Heathrow from Teesside, but told this wasn’t possible, which added hours onto our journey. We also wanted to remain in Vancouver for a few extra days, at the end of our holiday, but the extra cost was unnecessarily exorbitant. However, the actual holiday was brilliant, seeing all the different locations and having Steve, our excellent guide throughout. As well as informing us about the numerous areas we stayed in, and along the way, he highlighted places to enjoy meals too. He ensured we were all ok, reassured of times to meet up, easily contactable and provided a seamless transition to each of our 7 hotels and 3 flights. His quips along the way ensured we felt relaxed and able to enjoy our holiday to the fullest.

The whole trip was well organised from the moment we were collected from home by the Titan driver to our arrival back home. Canada was a wonderful country and we were given a tremendous experience. Our Tour Manager Alex was efficient and well organised constantly going above and beyond to ensure we all had a memorable time. Alex was a very good tour guide as were the coach drivers and they both worked together to enhance our experience . To be able to tell people about what ws had seen was due to Titan and Alex . Well done everybody involved in this trip

A really interesting trip. Good accommodation and food. Our tour manager was excellent. Only slight disappointment was that we didn’t really see Cairo. But amazing pyramids, temples and tombs. Also great journey along the river Nile.

Holiday was very well organised and we meet our tour manager Steve Pritchard at the airport who looked after us for the whole time we were away, kept us informed about what we were doing every day and had a lot of knowledge about Canada
We had a great Canada experience

Just got back from the tour across Canada it was absolutely fantastic different experiences in every place we went and the icing on the cake was snowing in lake Louise and seeing mamma bear and her two cubs. Our tour guide Steven Pritchard was always there for you and made sure everything went as planned 5⭐️.

Titian's tour Across Canada was an incredible adventure from start to finish. Every day of the trip brought a new experience - exciting cities, stunning landscapes and amazing wildlife to spot.
The Tour Manager, Steve Pritchard, was always well organised, informative and great fun, enhancing the whole experience.
A fantastic tour - thank you!

The booking process was excellent, Clive was very thorough explaining everything. One of the best telephone bookings ever. I can't wait for the holiday now.

Cairo Alexandria and Nile Cruise
Just returned from this exceptional Tour which exceeded my expectations. It covers everything and more you would want to see and experience in Egypt. Our Guide Ayman was professional, experienced and caring. Mr Ahmed an egyptologist accompanied us to all museums and temples. He did his best to impart his extensive knowledge on us but "I" will in due course dissect it all and make notes. Ayman could not have done more to enhance this Tour. He went out of his way to ensure we were all very well looked after. Our Hotel in Cairo was beautiful. I have been to many majestic museums around the world but the new GEM and its collection is truly a masterpiece... then onto Luxor and the Nile Cruise, wonderful in everyway. The entire crew catered for our every need, ensuring that our trip was memorable. The Chef prepared the most delightful food. I felt completely safe the entire trip. I have done many Tours but this is one at the top of my overall favourites, worth every cent. I loved every second of it. I have already recommended it to friends and will continue to do so..Ayman is a great asset to the Titan/Saga Company.. Kim Webster

Excellent organisation at all times. Always happy to help. Seamless handling of luggage. Excellent Rep on the tour. Knowledgeable and friendly.

Steven Pritchard was a great tour manager. Made our time enjoyable. We loved the rocky mountaineer and whale watching in Vancouver.

Absolutely wonderful tour of Egypt on the Nike Plaza. Our tour manager Aymel and tour guide Ahmed were the best. From the moment we stepped off the plane in Cairo until our return from Luxor the planning and organisation was perfect. Our hosts were efficient easy to communicate with always available and knowledgeable. A great tour.