Simply Electronics Ltd. Recenzje 

I have he same experience as everyone does. I should have seen the review before i ordered. I am here to share my story so whoever is panicking may feel better. Three weeks and no dispatch. Lots of emails to them...false apology and asking to wait. I needed the phone badly. Everyday checking the order status. One day on the third week of waiting i was talking about this to my friends and came across this review site. Then i talked with my seniors and they suggested me to contact bank. So i did and made a complaint on 25th. I even had made a complaint in "omendbus" site as other suggested. I had placed the order on third july 2016. The bank fought for me and within 2 days my bank refunded me. Also if the transaction is via visa card its insured against this type of fraudulent service. At least here in uk. I dont know in other countries. also in the midst i read of the time limit thing. Therefore please contact your bank as soon as possible

So i purchased an item 21st of April, this was for 2 canon lenses. I didn't receive anything after 1 month and a half, I stressed to the company that i needed these lenses for jobs but they didn't care. After realising i wasn't going to get them in time, i felt a refund was in order and i could purchase from another company to get the lenses i needed for a job.
My refund was approved the 16th June and its now the 27th July, I am out of pocket by over £1600. I really am extremely worried, this is a big sum of money and i'm paying interested for something i haven't even receievd in the first place.
I made several phone calls and emails through out the whole process. Although a response i dont believe they even know what they are talking about. They repeat the same answer and when speaking to them on the phone, i refused to go any further until i spoke to a manager which in turn they went to end the phone call. Another time I asked what the response of their managing team was and they just kept repeating the same answer to me over and over until i got so angry off i shouted down the phone. This obviously got me know where.
I have now gone out to my credit card company, but i am also making a claim with the ombudsmen.
I think it is also disgusting how search engines even allow a company like this to still be live due to the amount of fraud.
I am extremely upset and am really struggling to keep calm with any of this.
It does seem to appear that the company may have shut down as the website is no longer working.

Really gutted that I didn't just stick to my normal website of purchase.
Lesson learnt

This company is set up in my experience as professional scammers. Paid for two phones thinking they were prices that were too good very competitive. Set up professionally paid through pay pal as they have the link on their web site but does not work. I emailed them they raised an invoice through Paypal so I paid still waiting for items. Today company website off line.
As of 27/07/16.
They're based in Hong Kong so there's no way of chasing them. Luckily Payoal offers buyer protection so will have to go through the chain to get my refund.

Note professional scammers with style.
Their replies to make you just wait eventually you give up they hope and loose your cash.

Don't waist your money or time .... Promise pay 20 quid more and go for a trusted reviewed seller with guarantees and PAY THrOUGH PAY PAL they offer BUYER PROTECTION always check before releasing your money mine was hard earned lots of love
Hafeji

I ordered an Apple iPad Pro which was available at the time of ordering on 25/6/16. So far nothing. I left a message with them and the reply was its on priority order. I definitely not satisfied with retired service an two days ago telephoned them on their UK. Umber (0115 871 4466) to cancel. I was told by he operator after they confirmed my details that I would get a refund. I believe they have ceased trading from today. I will be visiting my credit card company tomorrow.

DO NOT DEAL WITH THIS COMPANY!!!!!!!!!
This company steal your money and do not provide any customer service. Yes they will eventually answer the phone but they will not send your good or indeed issue a refund. When you ask to speak to a manager they tell you there is none or that they are the manager. I have spoke seveal times with Mary ( not sure if this is her real name as the y all sound the same) and Nicole who when I challenged her if it was a scam promptly hung up on me.

They keep telling me that my item is in stock even though now a month later ( before the site closed down today) the item was not in stock. When asked asked as to why its taking so long to process I was simply told some BS excuse about a backlog.

Please Please Please do not trade with them.

Every other user on here is right. This is a scam.

Hi all, I have some good news for you all, and hope you all get your money if you pay via credit card, as from this morning I thing I manage to close down this SCAM & CROOKS of a company, after a lot of bull….t, I got in touch with my credit card the Skrill Ltd Police in UK and the Police in Hong Kong and successful at last!

I bought from Simply electronics 3 weeks ago now and still haven't received my phone which I was promised would be sent last week.
Now the website is down and telephone number doesnt work, no idea how I will get my money back. I will never buy off them again, absolutely disgraceful company.

Originally the phone took far longer than I wqs told to arrive. About 10 months later it became faulty and I requested for it to be repaired under their 12 month warranty. They took days at a time to reply to emails and when I decided to call them they were rude and dismissive and told me to use the email service provided. I told them that I would be leaving the country so hopefully it could be handled relatively quickly. Two months pass and my phone is still not repaired and now their site has closed so I cannot find a phone number.
Use any site but this.

First of all, if there is any response to this review from SE, it will be the same out of context, generic "we are so sorry" BS that they respond with every time.They don't care, end of.
I ended up "buying" a Phantom drone from these clowns 34 days ago because Google shopping pointed me to them (thanks, Cult of Google). In over 2 decades of heavy online shopping I've been conned twice, this is the second one. I should have been warned when Barclays refused to allow my card to pay them, but MBNA were much happier to allow me to buy from scammers. I started to get suspicious once the "order" had no signs of even being processed, let alone dispatched. A quick check and the gut-wrenching reality dawned - nothing was going to happen other than lose my money. I cancelled (twice, since they ignored the first request). Then the refund fiasco began, and is still continuing. Responses are generated - just ask them to reply with the product name in the response, they won't because they aren't human (not that the fleshbags behind this could be called human anyway).
As of right now, their site is down and "unable to take orders". Why don't they don't post that message 24/7 (and add " we only take payment"), it's a statement of fact. Hopefully they've gone bust at last.

The web site message is stating "Thank you for visiting Simplyelectronics. We regret to inform you that we are unable to accept orders at this time."

Seems that the business is no longer trading, I now need to find out how to recuperate the £700 I paid for a camera.

Very very very very frustrating experience. I and my friend ordered from this site ignoring all the bad reviews. Its been so frustrating and biggest waste of time. After twenty days of ordering when i asked them where my order is they said they can't confirm how long it will take. What a great answer, so it can take a week, a month, a year, ten years, hundred years they don't know. How can you run a business if you don't know when you will be able to deliver. Why put on Website 4 to 10 days. I did not wanted to wait any longer so cancelled the order. Its already been ten days and have not received the refund yet. I have been without phone for a month and can't but another one unit l get the refund. Its been a very frustrating experience and total waste of time. My friend decided to wait for her order, it's been a month and status of her order says contact us, seriously unbelievable. Don't make a mistake of buying from them. Whenever my friend contacted then she got standard copy paste reply. I bet when a simply electronics leaves a reply on my review it would be again a copy paste reply just like other replies. They won't even bother to read the review, one star, ok copy and paste this. I seriously believe that the people who claim they have ordered twice / thrice and received the order on time are fake reviews by the company itself. When me and my friend placed the order it said phones were in stock then why it took so long, this is a scam. Don't repeat my mistake don't waste your time and money on then.

I'll say right of the bat that I have used these before and so was prepared for a bit of a wait. It was for a Nokia 930 so probably not the most popular phone in the world so stock was maybe plentiful at the time of that order, it still took 3 or 4 weeks to come.

Anyway on to the meat of my review -
My wifes Z3 compact was slowly dying (helf the screen had become no touch) and as a I love her greatly I treated her to the phone she really wanted, the highlu elusive Huawei P9 32gb in Prestige Gold.
I duly did a bit of shopping around and decided to go with SE.net the prices definitely hook you in unfortunately. I was prepared for a 3-4 week wait and surprise dear wifey with a new phone even though it said there was 6 in stock at the time.
So I ordered a Huawei P9 on 16th May and despite constant emails its still no nearer to even being shipped. They constantly say thank you for your patience blah blah blah. Anyway 3 weeks ago the wifes phone got so bad that I ended spending £80 on a phone we didnt really want to last her until this showed up. So by trying to save a few quid buying from SE.net I've ended up spending the same money yet still dong have the sodding phone. Its got to the point now where I just want my money back and asked for a cancellation yesterday. This is the response -
Dear Darren ,
My sincere apologies for the delay in shipping your order.
We are trying our best to fulfill all orders as soon as possible but do not want to commit to a specific date to fall through and disappoint you at the end of the day, as we're still clearing out the current overdue orders.
Once we ship the item, you will receive an email with a tracking number, and sincerely hope this arrangement is acceptable.

Best Regards,

I've been really patient and I even told them I'd give them a week until I cancelled (2 weeks ago). It would be so bad if you didnt get exactly the same response everytime or a reason as to what the delay is, but the generic "thanks for your patience" crap just grates after the 5th email.

So it looks like I'll be ringing MBNA tomorrow to instigate a Claim under Section 75 as I really have no faith they'll give me my money back reagrdless of what they say. You only have to see the above response to see how disengenuous they are. I wont be using them again.

Please, please, please...avoid this company. They are nothing more than scam artists & crooks. They charged my debit card on 17th April and were unable to furnish my order. I therefore requested a refund 6 weeks ago and despite the template email replies to my numerous enquiries, I am still waiting for the funds to be returned to me. Please DON'T get attracted by their online prices and place any orders with them. You will be disappointed! AVOID!!!!

Ordered a Canon camera on the 06th July 2016 as it was priced competitively. It was indicated as being in stock and was quick delivery; considering it was being despatched from Hong Kong.

I rang them 6 days later as my status on my account with them said "order still processing", even though the £514.85 had been debited from my account the second I placed the order. They informed me that they were waiting on stock and it would be another "few" weeks before they could despatch! I immediately cancelled the order.

I have contacted them 11 times by phone and 6 times via e-mail. I get the same response on the phone saying "my refund is on Priority rank" and their e-mails are just a template reply with no relevant information apart from them saying that they are sorry for the inconvenience.

CONTACT YOUR BANK / CREDIT CARD AND REPORT SO THAT YOU CAN GET YOUR FUNDS RETURNED TO YOU THROUGH THEM.

THIS UNDERHAND BUSINESS NEEDS TO BE SHUT DOWN IMMEDIATELY BEFORE OTHER GENUINE AND HONEST PEOPLE ARE SCAMMED OVER AND OVER AGAIN. TRULY DISGUSTING!

I bet they reply on here with another template e-mail...................

I have now ordered three times with this company and have been very happy with the goods I have received. My first order was Christmas, an ipad and I did wait longer than expected but when it arrived I was very happy with my purchase. The last couple of orders have arrived when expected and I was also upgraded with my last delivery. Probably 5 stars if my Christmas order had arrived on time.

Their reply to my previous post (One month and still waiting, terrible customer service) was "I'm sorry to read that our service has been so disappointing. We greatly appreciate your comments and we will do our best to improve this in the future. An agent will be in touch with you shortly. Many thanks for your understanding."

They posted this before even bothering to reply to me. Only later did they send me another useless email that says nothing. They've still not been able to give me any idea when they will send the order I placed 33 days ago, and haven't even had a manager call me to explain as requested. 18 days ago they promised my order was now a "priority" and would be dispatched within a few days - and they're telling me exactly the same now. What a load of rubbish - my advice - don't waste your time.

Stay away. Ordered I pad air 2. After several weeks my iPad order had still not been processed. I then cancelled as you can guess ...... No money received. Luckily I payed via hsbc premier MasterCard who recognise this company as being dubious. Basically online fraud.
If simply electronics see you have a uk address you can say goodnight to your cash. There based in Hong Kong. Report to fraud dept.

i ordered a phone expecting delivery in 10 days, I rang every week for 5 weeks to be fobbed off with a lot of lies. they clearly do not have the stock and so cant deliver it. I eventually cancelled the order on a promise of a refund in 4 to 7 days. I am still waiting for the refund despite regular phone calls. no one at this company even knows what the truth is , they are totally immoral. yesterdays story was to blame the transaction company for a delay in refunds , but they actually own the transaction company.

Despite £25 in phone calls to people who are so rude they put the phone down on you I have patiently waited 60 days for a refund on an order that I never received.

I've had to instigate the matter to my Credit Card Company who suprisingly haven't received a response from them either.

KEEP WELL AWAY FROM THESE CROOKS!

I recently purchased a camera and lens (Canon EOS 80D with EF-S 18-135mm IS USM lens). When ordered the invoice said delivery within 5-10 working days. The parcel arrived on working day 8. Communications throughout were adequate though there was no tracking information available between it leaving their warehouse and arriving at my door. It was very well packaged and exactly as advertised. Importantly it cost about 2/3 the next cheapest price (Amazon).

Provided you are not expecting Amazon Prime style next day delivery then this was a more than acceptable transaction. A great product for an unbeatable price and perfectly acceptable delivery terms. Plan your purchase in advance or pay more money, a simple choice. I'm very very happy.