The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Zobacz więcej
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Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Zobacz więcej
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Easy to deal with Query - Shalin in the call center was very informative and helpful in the dealing with my queries. Many thanks
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Informacje dotyczące firmy
Napisane przez firmę
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Dane kontaktowe
London Road, RH1 2JH, Redhill, Zjednoczone Królestwo
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Doskonała
411 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful staff
Telephone call answered quickly and adviser understood my query and resolved it in full.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your positive feedback. We're delighted to hear that your call was answered quickly and that our adviser understood your query and resolved it fully.
We appreciate you taking the time to share your experience and will pass your kind comments on to the team.
Ethan (Heuvel) has restored my faith in…
Ethan (Heuvel) has restored my faith in call centres! He has followed through on the actions he advised yesterday, and it would appear that he will be tracking progress on the actions required with our problem. Thank you!
7 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to share your feedback. We are delighted to hear about the excellent service you received from Ethan.
It's particularly pleasing to know that he followed through on the actions discussed, kept you informed, and provided reassurance that your issue would continue to be monitored until resolved. Your comments are greatly appreciated, and we will ensure that your kind words are passed on to Ethan and his manager.
Thank you for your support and for sharing your experience.
Helpful very patient and as it turned…
Helpful very patient and as it turned out useful as the bill came through on an email as requested well done Sanapadou thanks
6 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou was helpful, patient, and able to assist with getting your bill sent to you by email as requested. We really appreciate you taking the time to share your experience, and we'll be sure to pass your compliments on to Sanapadou.
Ethan Huevel was extremely helpful
Ethan Huevel was extremely helpful, polite, efficient and professional in dealing with my enquiry. The process of me leaving and transferring the account to the new tenant at my previous buisness address was made very sinple with Ethan's help and guidance.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan provided such helpful, polite, efficient and professional service. It's great to know he made the process of transferring your account to the new tenant straightforward. We'll be sure to pass your lovely comments on to Ethan. Thank you for taking the time to share your experience.
Helpful
Helpful, quick, and gave me the answers to the questions I needed answered.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found the service helpful and that you got the answers you needed quickly. Your feedback means a lot to us.
If you ever have any more questions or need further assistance, we're always here to help.
Sanapadou was able to assist with the…
Sanapadou was able to assist with the matter we called about, thanks again for the help
3 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to leave us a review.
We're delighted to hear that Sanapadou was able to help you with your enquiry. We'll be sure to pass your kind feedback on—they'll really appreciate it.
Thank you for choosing us, and if you ever need any further assistance, we're always happy to help.
Quert rsolved quicklyFinally
Finally, someone has responded quickly to my query which had been ongoing for over a year and achieved a good result.
30 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased we were able to resolve your query and achieve a positive outcome. We appreciate your patience throughout the process and your kind words.
Good Service
Thandolwethu Lonzi was very friendly and assisted with our account superbly.
30 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're pleased to hear that Thandolwethu Lonzi provided friendly and excellent service while assisting with your account. We'll be sure to share your lovely comments with them.
Shamiela was very helpful and sorted my…
Shamiela was very helpful and sorted my direct debit request speedily and with curtesy
28 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to leave your feedback. We're delighted to hear that Shamiela was able to assist you promptly and courteously with your Direct Debit request. We'll be sure to pass on your kind comments to her.
Very Helpful Zaakira
I spoke to Zaakira, concerning a query about Charity tariffs for our charity water. I found her incredibly helpful and although the query was a very unusual one, she knew exactly who to talk to to get things moving towards a resolution.
I hope that next time I have cause to ring SES Water that I shall find her, once again, on the other end of the phone.
15 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback.
We're delighted to hear that Zaakira was able to help with your charity tariff enquiry. We'll be sure to pass on your lovely comments, and we're pleased she was able to get things moving towards a resolution.
Thank you again, and we look forward to helping you again in the future.
Ethan Heuvel was great
Ethan Heuvel was great, very helpful and informative, he was able to sort out my query quickly. Greatful
22 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your lovely feedback. We're delighted to hear that Ethan was so helpful and informative, and that he was able to resolve your query quickly. We'll be sure to share your kind words with him – he'll be pleased to know his efforts made a positive difference. Thank you for choosing SES Business Water, and we look forward to helping you again in the future.
Helpful and informative and to the point
22 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind review. We're pleased to hear that you found our service helpful, informative and straightforward. We always aim to provide clear, useful advice, so it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future.
Ethan Heuvel was very friendly on the…
Ethan Heuvel was very friendly on the phone and dealt with my query with impeccable timing and accuracy as promised. a true value member for SES business water
20 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Ethan provided such a friendly and efficient service, and that he was able to resolve your query accurately and within the promised timescale. We'll be sure to pass your kind comments on to him – I'm sure he'll really appreciate them. Thank you for choosing SES Business Water, and we look forward to supporting you again in the future.
I struggled to understand your employee…
I struggled to understand your employee as it appears his first lanuage may not have been English. He was however polite and seemed willing to assist. I can only hope that he understood my request and will progress my application for a water supply.
Update. After posting the review my issues were dealt with promptly and with satisfaction. Hopefully other people will find better experience following this.
21 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback.
We're sorry to hear you found it difficult to understand our colleague, but we appreciate your kind comments about his politeness and willingness to help. We can reassure you that he understood your request, as following your call he emailed you the relevant change of tenancy form needed to progress your water supply application.
We can also confirm that we've since received a meter reading and your new account has now been opened. If you're happy that your query has been fully resolved, we would really appreciate it if you would consider updating your review to reflect the outcome.
Thank you again for taking the time to share your experience.
The company has effective communication and very professional.
The company has effective communication skills and is transparent. Above all the company is simply professional.
21 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind review. We really appreciate you taking the time to share your experience. It's wonderful to hear that you found our communication to be clear and transparent, and that our professionalism stood out. Providing a reliable and positive experience for our clients is always our priority, and your feedback means a great deal to our team. We look forward to working with you again in the future.
It was easy to send a message to SES…
It was easy to send a message to SES Business Water via their website. Charne got back to me the next day and handled my query.
16 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're pleased to hear that you found it easy to contact us through our website and that Charne was able to respond promptly and assist with your query. We appreciate you taking the time to share your experience.
Ethan Heuvel - Excellent customer service.
Ethan Heuvel was very efficient and kept me informed during the telephone conversation of the processes he was working through to resolve our query.
14 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your positive feedback. We’re pleased to hear that Ethan was efficient and kept you informed throughout the call while working to resolve your query. We appreciate your kind words and will be sure to share your feedback with him.
Zayaan was very helpful and sent me the…
Zayaan was very helpful and sent me the invoice I needed straight away without any problem. I am confident that my issue will be resolved. Thank you so much, Zayaan.
14 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was able to assist you promptly and provide the invoice you needed. We appreciate your confidence in us and look forward to resolving your issue as quickly as possible.
Ethan Heuvel was amazing and helped me…
Ethan Heuvel was amazing and helped me out to close my account
8 lipca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind review. We're delighted to hear that Ethan Heuvel provided such excellent support and helped you close your account smoothly. We'll be sure to pass on your feedback to Ethan. We really appreciate your comments and wish you all the best for the future.
Odpowiedź od SES Business Water
Thank you for your kind review. We're delighted to hear you found our service very helpful. We really appreciate your feedback and look forward to assisting you again in the future.
Doświadczenie Trustpilot
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