Set up online account for business use very easily and then had a query on late bills and charges due to a fire at the registered office - It was easy to chat with someone and felt very personal - Mar... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have just had a really positive experience with Castle Water's Customer support. They have a good set up of AI support that sends a number of useful articles to cover most issues. My issue was more... Zobacz więcej
Reakcja na opinię
Heather Stevenson provided the best customer service I have ever experienced. Truly the best I’ve received in my entire life so far—absolutely exceptional. All customer service departments should have... Zobacz więcej
My contact was Michell Bennet, he was very helpful and answered my email promptly. We couldn’t locate our meter to give meter readings, we received photos from my contact and was therefore able to tak... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Castle Water
Napisane przez firmę
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Napisane przez firmę
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Dane kontaktowe
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Zjednoczone Królestwo
- 01250 718700
- castlewater.co.uk
4,5
Doskonała
27 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Francesca helped me with all my…
Francesca helped me with all my queries. Very professional and swift service.
Thanks you,
Jess
22 kwietnia 2026
Opinia niezależna
Excellent customer service from Joseph…
Excellent customer service from Joseph Cabena
issue resolved
22 kwietnia 2026
Opinia niezależna
The worst company ever
21 kwietnia 2026
Opinia niezależna
I was unable to resolve my issue as the…
I was unable to resolve my issue as the matter had to be referred to a third party. The staff were helpful but did not resolve my issue.
22 kwietnia 2026
Opinia niezależna
Heather Stevenson provided the best…
Heather Stevenson provided the best customer service I have ever experienced. Truly the best I’ve received in my entire life so far—absolutely exceptional. All customer service departments should have someone like her, she would be a great asset to any company and help it grow. Thank you.
22 kwietnia 2026
Opinia niezależna
Helpful
Helpful, prompt and polite staff member who explained everything I needed to know professionally and accurately
21 kwietnia 2026
Opinia niezależna
Thank you Chris
Thank you Chris
You provided a fast, supporting and excellent customer service.
20 kwietnia 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jamie
Jamie, who attended my call was very helpful and resolved the issue immediately.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Kavitha,
Thank you for leaving us a 5-star review. We are happy to hear that Jamie was very helpful when resolving your query.
Kind regards,
Ellis
HEATHER WAS LOVELY
HEATHER WAS LOVELY. VERY VERY HELPFULL AND KNOWLEDGABLE.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Wesley,
Thank you for leaving us a 5-star review. We are pleased to hear that Heather was very helpful and knowledgeable when resolving your query.
Kind regards,
Ellis
I have had great experience with Castle Water's Customer support.
I have just had a really positive experience with Castle Water's Customer support. They have a good set up of AI support that sends a number of useful articles to cover most issues. My issue was more complicated and the on-line Live agent was quick to respond. Connor was really helpful and resolved my issue inside 5 minutes.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Alasdair,
Thank you for leaving us a 5-star review. We are glad to hear that Connor was really helpful when resolving your query.
Kind regards,
Ellis
customer service dealt with a problem…
customer service dealt with a problem very well indeed
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Paul,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided good service when resolving your query.
Kind regards,
Ellis
The person who answered my call was…helpful
The person who answered my call was very helpful
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Quick and efficient response from…
Quick and efficient response from Francesca
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca was quick and efficient when resolving your query.
Kind regards,
Ellis
WHO IS RESPONSIBLE : CASTLE WATER and AFFINITY WATER
The customer is clearly not being treated as a priority in any of the concerns raised. I have made two very simple requests—one regarding a water meter and the other concerning water pressure—yet I am being sent in endless circles. I continually receive emails telling me to contact Affinity Water via Castle Water, only to then be told by Castle Water to contact Affinity Water directly. Neither organisation is willing to take responsibility, and nothing is actually being resolved. This constant deflection and lack of ownership is utterly exasperating and has become exceptionally frustrating.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Steve
Thank you for leaving us a review and sharing your concerns.
I’d like to reassure you that we have provided guidance based on how water services are managed. Water pressure of your meter is the responsibility of your local wholesaler, as they maintain and control the infrastructure in your area.
As advised, the appropriate next step is for the wholesaler to attend your property to assess the pressure and carry out any necessary work. Unfortunately, this is not something we are able to investigate or resolve directly.
For further information on loss of water supply and the responsibilities involved, you may find the following page helpful: https://www.castlewater.co.uk/business-water-help/loss-of-water
If you have any further questions please do not hesitate to contact us via the portal or using our live webchat.
Kind regards,
Ellis
Excellent service
Excellent service
The operator was cheery and helpful and gave me all the info I needed
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello James,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor provided excellent service was cheery and helpful when resolving your query.
Kind regards,
Ellis
Chris was extremely helpful
Chris was extremely helpful, friendly and professional- a great asset to your team.
Many thanks. 🤩
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Ray,
Thank you for leaving us a 5-star review. We are pleased to hear that Chris was extremely helpful, friendly and professional when resolving your query.
Kind regards,
Ellis
Very helpful advisor
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Anusha,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Swfit assistance on CHAT line
I was having difficulties regarding clarification on billing so went on the CHAT line on Castle Water's portal and was given swift and very useful help from Mitchell Bennett. He resolved everything immediately which was a big relief. We have been with Castle Water for several years and have been very satisfied with their service.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Shayne,
Thank you for leaving us a 5-star review. We are happy to hear that Mitchell was very helpful and prompt when ensuring you understood your bill.
Kind regards,
Ellis
Great Customer Service!
Set up online account for business use very easily and then had a query on late bills and charges due to a fire at the registered office - It was easy to chat with someone and felt very personal - Mark Burke was the advisor who was extremely helpful and patient whilst I found evidence to confirm the fire. As soon as provided Mark dealt with it straight away and charges were removed. I could always go back to Mark after the initial query which was great
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Paul,
Thank you for leaving us a 5-star review. We are glad to hear that Mark was extremely helpful and patient when resolving your query.
Kind regards,
Ellis
Thank you. Easy to use live chat and resolved my issue efficiently.
Thank you. Good communication and very friendly.
Thank you Francesca C. Very helpful.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca was very helpful and friendly when resolving your query.
Kind regards,
Ellis
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Dowiedz się więcej o innych rodzajach recenzji.
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