The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Zobacz więcej
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Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Zobacz więcej
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Easy to deal with Query - Shalin in the call center was very informative and helpful in the dealing with my queries. Many thanks
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Informacje dotyczące firmy
Napisane przez firmę
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Dane kontaktowe
London Road, RH1 2JH, Redhill, Zjednoczone Królestwo
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Doskonała
411 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Resolution
We heard from SES water immediately after our review and we are very happy with the explanation and the swiftness of answering us and explaining.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to update your review. We're delighted to hear that our team contacted you promptly and that you were happy with the explanation provided. It's great to know that the matter was addressed quickly and clearly, and we appreciate your positive feedback regarding the service you received.
Appreciated service
Very happy with the support I had received.
Professional staff and high level of service.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that you were very happy with the support you received and that you found our staff professional. It's great to know that we were able to provide a high level of service, and we appreciate you taking the time to share your experience.
My query was sorted immediately without…
My query was sorted immediately without delay. The advisor was helpful too.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that your query was resolved quickly and without delay. It's also great to know that the advisor was helpful throughout your interaction. We appreciate you taking the time to share your experience.
Didn't have to wait long to get through…
Didn't have to wait long to get through and Ethan was very helpful.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you didn't have to wait long to get through and that Ethan was able to assist you. We appreciate your kind comments about his helpful service and will be sure to pass them on to him.
SES BW initially denied that there was…
SES BW initially denied that there was a business water supply to our property, notwithstanding that they had provided a business supply to the previous owners at the same property. Nice enough people but it was hard work getting them to understand some pretty simple facts.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced in getting your concerns resolved and the frustration this caused. We have reached out to you directly by email regarding your review. While I'm pleased that we were ultimately able to clarify the position and resolve the matter, we appreciate your comments and will ensure your feedback is shared with the relevant teams to help improve our service.
Really friendly and helpful service
Really friendly and helpful service. Super polite and welcoming.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service friendly, helpful, and welcoming. It's great to know that our colleague made such a positive impression, and we'll be sure to share your comments with them.
Excellent customer service
19 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your experience.
The service was excellent
The service was swift, accurate, welcoming and polite
19 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service swift, accurate, welcoming, and polite. We appreciate you taking the time to share your experience and will pass on your comments to the colleague involved.
Great service!
I’ve been connected to Sanapadou Sineyile a couple times now during my SES customer service calls and always willing to help with my queries and does follow ups!!
19 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou has consistently been helpful with your queries and taken the time to follow up when needed. We really appreciate you sharing your experience and will be sure to pass on your comments.
Adam was great and true professional
Adam was great and true professional
18 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Adam provided such great service and demonstrated true professionalism. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Ethan Heuvel answered all my question…
Ethan Heuvel answered all my question and was extremely helpful and polite
18 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to answer all of your questions and provide such helpful and polite service. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Aslam Francis concluded my complaint…
Aslam Francis concluded my complaint very well. Unfortunately this issue which was created by SES and which started in the middle of January this year has been handled appallingly by new fewer than six other members of the staff at SES. No-one up to now, has had the confidence and professionalism to deal with this months ago or indeed to observe that the issue was based on faulty internal information.
Accordingly I look forward to receiving a compensation payment from SES for the severe stress and waste of my time that has been caused by SES
14 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to share your feedback. While I'm pleased to hear that Aslam Francis was able to conclude your complaint professionally and bring the matter to a resolution, I'm sorry to learn about the difficulties and frustration you experienced beforehand. We appreciate your comments regarding the handling of the case and the impact it had on you, and we'll ensure your feedback is shared with the relevant teams.
Thanks Ethan
Ethan had supported myself a number of times now and always endeavours to help to the best of his ability. Nothing is ever too much trouble.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Ethan has consistently provided helpful support and gone above and beyond to assist you. I'll be sure to pass on your kind comments to him.
SES Business Water
SES Business Water performance was poor, in my experience, when dealing with my case. A brief background to this, when I closed my business, I notified SES Business Water, they in turn processed this by sending me all the relevant documents required to complete the process, which I completed and returned as requested. This took place in 2025. In March 2026 I received an email from SES Business Water telling me that I needed to make payments for unpaid bills. I explained to them that I no longer operate my business from said address and all information required had already been provided regarding unpaid bills. After a few unpleasant exchanges with some of the worst customer service staff I have ever encountered , Nosibulele Nkonki took over my case, within a few weeks, she politely, professionally and promptly resolved my case and got my refund processed. Case (hopefully) finally closed.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced and the frustration caused earlier in the process. However, I'm pleased that Nosibulele was able to take ownership of your case, resolve the issue promptly and professionally, and arrange your refund. We appreciate your comments and will ensure your feedback is shared.
Very helpful team member
The person who helped me on this occasion was extremely helpful and polite.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. I'm delighted to hear that you found the service helpful and polite, and I appreciate you taking the time to share your experience.
Excellent service
previously, few times tried to setup online account. Unsuccessful . But this time she helped me to till last. Finally I made it. I am very happy.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your lovely comments. It's great to hear that the assistance provided helped you complete your online account setup, and we're pleased you're happy with the outcome.
Lindsay was absolutely fantastic
11 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Lindsay provided such fantastic service and made a positive difference to your experience. I'll be sure to pass on your kind comments
The advice given was good the only…
The advice given was good the only downside was that the signal was not good so it was a bit difficult at times
11 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. I'm pleased to hear that you found the advice helpful. I'm sorry that the phone signal made the conversation difficult at times, but I'm glad we were still able to assist you
SES Staff always very helpful and…
SES Staff always very helpful and polite when I pay my
account by telephone.
As yet do not do DD also now you are not accepting cheques but why do you enclose an envelope in my paper bill each month??
A very good experience dealing with SES
Heather Silk
11 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to leave your feedback. We are delighted to hear that you have consistently found our team helpful and polite when making payments by telephone.
We also appreciate your comments regarding the pre-paid envelope enclosed with paper bills and will ensure this feedback is shared with the relevant team for review.
Thank you for your kind words about your experience with SES. We value your continued support.
Quick and easy
Quick and easy, patient and well informed agent, thank you
10 sierpnia 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for taking the time to share your feedback. We're pleased to hear that you found the process quick and easy, and that our agent was patient and well informed while assisting you.
We appreciate your kind words and will be sure to pass your comments on to the team.
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