The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Zobacz więcej
Reakcja na opinię
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Zobacz więcej
Reakcja na opinię
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Dane kontaktowe
London Road, RH1 2JH, Redhill, Zjednoczone Królestwo
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Doskonała
410 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ethan was great
Ethan was great! Helpful, knowledgable and goes over and above to get any issue resolved. Communication was great!
19 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Ethan provided such helpful and knowledgeable support. It's great to know that he went above and beyond to help resolve your issue and kept you informed throughout with excellent communication. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Thank you to Shamiela Lazarus who was…
Thank you to Shamiela Lazarus who was Extremely professional on the telephone call and sorted out my new billing and my direct debit online very easily.
19 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Shamiela Lazarus provided such professional service and was able to help arrange your new billing and Direct Debit with ease. It's great to know that she made the process straightforward and efficient for you. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Shamiela.
He was courteous
He was courteous, efficient, understood what I was asking. Dealt with the enquiry quickly and recapped next steps going forward. Really good customer experience and service.
19 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that the colleague you spoke with was courteous, efficient, and took the time to fully understand your enquiry. It's great to know that your query was dealt with quickly and that the next steps were clearly explained. We really appreciate you taking the time to share your experience and are pleased that you received such a positive customer service experience.
Very nice and helpful staff
14 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you found our staff friendly, helpful, and supportive. We really appreciate you taking the time to share your experience and are pleased we were able to assist you.
Shamiela Lazarus
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of my questions clearly, provided detailed guidance on the steps I needed to take, and ensured that I understood the process.
Thanks to her support and professionalism, my query was resolved quickly and efficiently. Her positive attitude and willingness to help made the experience stress-free and pleasant. She is a real asset to the team, and I am very grateful for the outstanding customer service she provided.
Thank you, Shamiela, for your help and dedication.
9 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Shamiela Lazarus provided such kind, friendly, and helpful service throughout your interaction. It's great to know that she took the time to answer all of your questions, clearly explain the process, and provide the guidance you needed.
We're especially pleased that, thanks to Shamiela's professionalism and support, your query was resolved quickly and efficiently. We really appreciate you taking the time to share your experience, and we'll be sure to pass on your kind comments and appreciation to Shamiela.
Telephone query dealt with efficiently
Gadijah was extremely helpful and dealt with my query efficiently.
8 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that Gadijah was extremely helpful and dealt with your query efficiently. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Gadijah.
Welcoming and efficient
Very polite, patient and helpful service. I received answers to all my questions and some useful tips.
8 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service polite, patient, and helpful. It's great to know that all of your questions were answered and that you were provided with useful advice and tips. We really appreciate you taking the time to share your experience with us.
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service so helpful. It's wonderful to know that your experience was a 10/10, and we really appreciate you taking the time to share your positive comments with us.
Did all he could to resolve the issue
Did all he could to resolve the issue, even though he had, eventually, to escalate it.
5 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that the colleague you spoke with did everything they could to help resolve the issue and kept working towards a solution. While it was ultimately necessary to escalate the matter, we're glad they were able to support you throughout the process and ensure the appropriate next steps were taken. We appreciate you taking the time to share your experience.
Zayaan was very patient and helpful on…
Zayaan was very patient and helpful on the telephone with me
5 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was patient and helpful throughout your call. We really appreciate you taking the time to share your experience and will be sure to pass on your lovely comments to Zayaan.
Lady was helpful and explained the…
Lady was helpful and explained the process to register
2 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that our colleague was helpful and took the time to clearly explain the registration process. We appreciate you taking the time to share your experience with us.
good service
2 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that you received good service, and we appreciate you taking the time to share your experience with us.
Excellent customer service
Excellent customer service. My query was dealt with quickly.
2 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service and that your query was dealt with quickly. We really appreciate you taking the time to share your positive experience with us.
Very helpful
1 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service very helpful, and we appreciate you taking the time to share your experience with us.
Monika Lagiewka
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to both our satisfaction within a reasonable time frame and was always courtious and helpful.
1 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're sorry to hear that you experienced a number of unresolved issues and appreciate your patience while these were being addressed. We're delighted that Monika Lagiewka was able to work through the complexities, reach a satisfactory resolution, and provide courteous and helpful support throughout. We'll be sure to pass on your kind comments to Monika.
Shailin really took the time to try and…
Shailin really took the time to try and solve my problem with my meter reading update and he managed to upload it and the problem was resolved.
1 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Shailin really took the time to try and solve my problem with my meter reading update and he managed to upload it and the problem was resolved.
The operative was excellent. but rest of SES extremely poor
The operative was excellent.
SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the month. They then add an estimate for the 8 day difference where the calculation has no relationship to history.
If it wasn't such faff I would move.
1 października 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced with our website and the frustration caused by estimated readings on your bills. We appreciate you taking the time to highlight these concerns, and your comments will be shared with the relevant teams as we continue to look at ways to improve our systems and customer experience.
Quality service from SES consultant Gadijah
The SES consultant Gadijah was personable, pleasant and after competently checking identity and security, moved seamlessly to process my payment. A positive experience!
28 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Gadijah provided such a personable, pleasant, and professional service, and that your payment was processed smoothly and efficiently. We really appreciate you taking the time to share your positive experience and will be sure to pass on your comments to Gadijah.
excellent good service
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done. Best agent i have dealt with when dealing with SES.
30 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Ethan provided such efficient and professional service, resolving all three of your issues quickly and ensuring you received the documents you needed straight after the call. It's wonderful to hear that he made such a positive impression, and we'll be sure to pass on your kind comments to Ethan.
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