The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Zobacz więcej
Reakcja na opinię
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Zobacz więcej
Reakcja na opinię
Easy to deal with Query - Shalin in the call center was very informative and helpful in the dealing with my queries. Many thanks
Informacje dotyczące firmy
Napisane przez firmę
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Dane kontaktowe
London Road, RH1 2JH, Redhill, Zjednoczone Królestwo
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Doskonała
411 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
excellent good service
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done. Best agent i have dealt with when dealing with SES.
30 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Ethan provided such efficient and professional service, resolving all three of your issues quickly and ensuring you received the documents you needed straight after the call. It's wonderful to hear that he made such a positive impression, and we'll be sure to pass on your kind comments to Ethan.
It was Good...
30 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that you had a good experience with us, and we appreciate you taking the time to share your comments.
Very efficient and helpful service…
Very efficient and helpful service again today best regards Natalie Briggs
29 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback, Natalie. We're delighted to hear that you received efficient and helpful service again today. We really appreciate you taking the time to share your positive experience with us.
Excellent Customer Service
We had invoices outstanding for a number of years as the account was never formally handed over to us and Monika Lagiewka was extremely professional and helpful when it came to working out our liability to allow us make the relevant payments.
29 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that Monika Lagiewka was able to provide professional and helpful support in clarifying the outstanding invoices and your liability. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Monika.
greatexperience
29 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you had a great experience with us. We really appreciate you taking the time to share your comments.
Shamiela Lazarus extremely helpful…
Shamiela Lazarus extremely helpful after having called up a few times before she seemed to get the ball rolling on having my issue resolved. Very grateful
28 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that Shamiela Lazarus was able to move things forward and help get your issue resolved. We appreciate your patience following your previous calls and are pleased that Shamiela's support made a positive difference. We'll be sure to pass on your kind comments to her.
Gave reasons
Helped me understand why the direct debit had to be increased
28 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that we were able to explain the reason for the increase to your Direct Debit and help you understand how this had been calculated. We appreciate you taking the time to share your experience.
Great customer service
My experience with SES Business Water was excellent and particularly the support I received from Zayaan Gafieldien.
Zayaan was extremely professional, friendly and helpful throughout the process. She listened carefully to my query, explained everything clearly. She was also very patient and approachable, which made the whole experience straightforward and stress-free.
What stood out most was her willingness to go the extra mile to help resolve my query. She got me what I wanted straight way. Her communication was excellent, and I felt that she genuinely cared about providing a positive customer experience.
28 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Zayaan Gafieldien provided such professional, friendly, and helpful support. It's great to know that she listened carefully, explained everything clearly, and went the extra mile to resolve your query quickly. We really appreciate your kind comments and will be sure to pass them on to Zayaan.
Shailin Adams was very helpful…
Shailin Adams was very helpful throughout the call. Despite some confusion on my part, which made it difficult for him, he was extremely patient and we managed to resolve the problem.
25 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Shailin Adams was helpful and patient throughout your call and took the time to work through the issue with you. It's great to know that the matter was successfully resolved, and we'll be sure to pass on your lovely comments to Shailin.
Customer service lady Shamiela…
The customer service lady Shamiela Lazarus was very helpful and thorough in looking at my payment query. She put my mind at ease and was very professional how she approached my query
24 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Shamiela Lazarus was so helpful and thorough in resolving your payment query. It's great to know that her professional approach helped put your mind at ease. We really appreciate you taking the time to share your experience and will be sure to pass on your lovely comments to Shamiela.
Portal problems -After quite a few calls trying to log…
After quite a few calls trying to log into the portal, we have now got this sorted.
everyone was very polite and I did get a call back as promised.
22 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're pleased to hear that your portal access has now been resolved. We appreciate your patience while this was being sorted and are glad that our colleagues were polite throughout and followed through with the promised call back.
Great Service
Monika was wonderful to deal with. Polite and courteous always responded quickly to e-mails and advising ahead of time any potential issues. A great asset to SES Water.
23 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Monika provided such polite, courteous, and proactive support throughout. It's great to know that she kept you informed and responded promptly to your emails. We really appreciate your kind comments and will be sure to pass them on to Monika.
Excellent customer service from Sanapadou Sineyile.
Excellent customer service from Sanapadou Sineyile. She was very helpful, friendly, and went above and beyond to assist me. I’m very happy with the service and would definitely give her 5 stars. ⭐⭐⭐⭐⭐
21 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Sanapadou Sineyile provided such helpful, friendly, and dedicated service. It's wonderful to know that she went above and beyond to assist you. We really appreciate your 5-star comments and will be sure to pass them on to Sanapadou.
Great customer service
21 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you received great customer service. We really appreciate you taking the time to share your positive experience with us.
Odpowiedź od SES Business Water
Thank you for your kind feedback. We're delighted to hear that Gadijah was so helpful and knowledgeable. We really appreciate you taking the time to share your experience and will be sure to pass on your comments to Gadijah.
Brilliant Customer Service
I had an excellent experience with the representative named Sanapadou Sineyile from SES Water . She was incredibly professional, polite, and patient throughout our conversation. She took the time to explain everything in detail and ensured that all of my questions were fully answered. Her knowledge, attention to detail, and willingness to help made the whole process much easier and stress-free. Excellent customer service and a real credit to SES Water. Thank you for your outstanding support!
17 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Sanapadou Sineyile provided such professional, patient, and knowledgeable support. It's great to know that she took the time to explain everything clearly, answer all your questions, and make the process easier and stress-free. We really appreciate your kind comments and will be sure to pass them on to Sanapadou.
Customer service
The rate of service given by Thandolwethu Lonzi on this matter has been very good and I want to express my appreciation.
15 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
The rate of service given by Thandolwethu Lonzi on this matter has been very good and I want to express my appreciation.
The advisor Sanapadou was excellent
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient.
Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to speak to an actual person.
Great service!!!
16 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Sanapadou was able to assist you so efficiently and provide exactly the support you needed. It's great to know that she took the time to stay on the phone while you updated your details and that her patience and friendly approach made the experience a positive one. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Very helpful and answered all my…
Very helpful and answered all my questions.
15 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service helpful and that all of your questions were answered. We appreciate you taking the time to share your experience and are pleased we could assist you.
Rang to make payment for a bill
Rang to make payment for a bill. Used the auto-queue system for a call back which happened quickly. Ethan was clear and dealt with my query efficiently. Altogether fine.
14 września 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We're delighted to hear that our call-back service worked well for you and that your call was returned quickly. It's great to know that Ethan was clear, efficient, and able to deal with your query regarding bill payment. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
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