Mason seemed okay but he wasn’t very understanding when he fired questions at me regarding the Aqualisa installed in my property. He sounded bored and uncaring. I felt totally out of my comfort zone... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Mason seemed okay but he wasn’t very understanding when he fired questions at me regarding the Aqualisa installed in my property. He sounded bored and uncaring. I felt totally out of my comfort zone... Zobacz więcej
Reakcja na opinię
Overall, everything was very good apart from the amount of time I had to wait before my call was eventually taken. Jenifer came through and she was extremely helpful, friendly, efficient and professi... Zobacz więcej
I cannot praise Aqualisa enough for their customer service, i bought a Gainsborough mono to replace an sv800 that had worked perfectly for over 30 years Decided to get another Gainsborough but w... Zobacz więcej
Although initially, when ringing the Company I was told there was a delay of 60 minutes in answering calls I found that particularly disappointing and I think damaging for the brand Having said that... Zobacz więcej
Napisane przez firmę
We're about more than technology.Unit 6, TN16 1DE, Westerham, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jennifer dealt with the issue in a friendly and professional manner. She had a very good knowledge of the product and was so helpful I'm seeking a solution. Her telephone manner was excellent.
Linzi explained the process well - most importantly she spoke clearly and didn't speak too quickly. She was very helpful and at the end of the conversation she made sure I understood what was going to happen next, and repeated the essential points.
I regard her as an excellent customer service representative.
Tom provided great service with in-depth explanation of start to finish purchase so to get the purchase right
Very happy with the phone call I had with Emily a lovely girl she was very helpful and put my mind at ease I look forward to the engineer calling thank you
Emily was brilliant with my warranty call. It’s great to be able to get through and immediately arrange for a date for the engineer to visit.
After giving our name and address, Linzi knew all our details and was very helpful. She answered all our questions honestly and helpfully. She had a sense of humour, which is always good and we were very happy with the outcome.
Molly was sympathetic to my enquiry and explained everything clearly. She also made some suggestions of some solutions to my problem which I tried after the call but unfortunately didn’t resolve things. Thank you.
Excellent response from Kyan and extremely helpful 10/10
Nice to be able to speak with a person who made everything clear.
Response detail and good infirmation update on orfer
Very good customer services at Aquilisa. Professional and helpful staff who follow a very clear process.
My husband was very satisfied with the way his phone call was handled today by a very helpful person called Dino. We are now waiting for a call to book an appointment for an engineer to come and look at the shower. Everything seems to be on course for a satisfactory conclusion, and it is reassuring to be dealing with such an efficient and caring company.
I've only given 3 because the initial response of nearly 2 weeks without a shower was totally unacceptable.
Liz was most helpful and I'd give her 4.5 because she was really constructive and helpful and our local contractor soon fitted the shower.
He just works with another guy and I hope he's paid promptly to aid his cash flow.

Odpowiedź od Aqualisa Showers
Tom was patient,listened to my problems ,and suggested the action required…
Very straightforward to get an engineer booked in and the whole process was very smooth
Kyan was helpful but I didn't expect the service that I am getting to be so expensive.
The customer service is brilliant, they're always helpful and friendly. I've never had a bad experience communicating with customer service and having a call back service is very convenient.
Amazingly quick to order a replacement shower. And was impressed to be offered a deal including fitting the new item.
As I have already paid I can only hope the actual fitting etc go just as smoothly .
Also a pleasure to get through easily to an actual person and on the same telephone number I had on my original shower instructions.
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.