I cannot praise Aqualisa enough for their customer service, i bought a Gainsborough mono to replace an sv800 that had worked perfectly for over 30 years Decided to get another Gainsborough but w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although initially, when ringing the Company I was told there was a delay of 60 minutes in answering calls I found that particularly disappointing and I think damaging for the brand Having said that... Zobacz więcej
Mason seemed okay but he wasn’t very understanding when he fired questions at me regarding the Aqualisa installed in my property. He sounded bored and uncaring. I felt totally out of my comfort zone... Zobacz więcej
Reakcja na opinię
I had initially contacted Aqualisa regarding an issue with my VISAGE shower. The first person I spoke to was Dan, he took the details of the issue and we managed to identify the issue. Dan was... Zobacz więcej
Informacje dotyczące firmy
- Projektant łazienek
- również w kategorii:
- Producent
- Sklep z artykułami domowymi
- Wyposażenie łazienek
O Aqualisa Showers
Napisane przez firmę
We're about more than technology.Whilst we've pioneered many of the ways in which the UK showers over the past 40 years, we've always tried to understand what it truly means to have a great shower. We know that a great shower does you a world of good and that's why we've never settled for an OK one.
Through each of our ranges of electric, digital and mixer showers we've taken everything we knew and rebuilt. Time and time again.
www.aqualisa.co.uk
Dane kontaktowe
Unit 6, TN16 1DE, Westerham, Zjednoczone Królestwo
- 01959 560010
- enquiries@aqualisa.co.uk
- www.aqualisa.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Responsive customer service
Liam was helpful, polite and arranged an engineer visit as requested.
I needed a replacement shower hose
I needed a replacement shower hose. As my shower was under guarantee, I simply had to provide proof of purchase and the product was sent to me in a couple of days.
Very helpful
Very helpful, understanding and made the required service arrangements. GREAT!!
Prompt response
Prompt response, clear explanation of work required. Friendly customer service
Repair/Replacement Service
Easy and pleasant interaction dealt with professionally by Linzi.
Warranty enquiries not a priority
Service was fine once you get to somebody. Wait time for warranty queries advised at 90min & call back service was closer to 3hrs & if you miss their return call you start the whole process again. Definitely need more staff in that section. Other options tried (sales, general enquiries) answer almost immediately!!!

Odpowiedź od Aqualisa Showers
Easy to make appointment to repair…
Easy to make appointment to repair shower leak. Disappointed that could not be arranged for 2 weeks.
Call back system worked well
Call back system worked well. My concern is that it takes 10 days for any help to arrive. The drips are getting worse by the day. Not certain how to cope if it turns into a full flood.
My disabled husband has carers wash him each morning so have requested engineer attends after 9.30am. This request was not actionable on phone.
Otherwise happy with the service on phone today

Odpowiedź od Aqualisa Showers
Good communication,engineer very…
Good communication,engineer very professional friendly and helpful thanks regards Michael
Tom was very helpful
Tom was very helpful, everything was very professional and straightforward. We now await confirmation of our time slot.
Excellent service
Jennifer dealt with the issue in a friendly and professional manner. She had a very good knowledge of the product and was so helpful I'm seeking a solution. Her telephone manner was excellent.
A reassuring conversation!
Linzi explained the process well - most importantly she spoke clearly and didn't speak too quickly. She was very helpful and at the end of the conversation she made sure I understood what was going to happen next, and repeated the essential points.
I regard her as an excellent customer service representative.
Tom provided great service with…
Tom provided great service with in-depth explanation of start to finish purchase so to get the purchase right
Very happy with the phone call I had…
Very happy with the phone call I had with Emily a lovely girl she was very helpful and put my mind at ease I look forward to the engineer calling thank you
Emily was brilliant with my warranty…
Emily was brilliant with my warranty call. It’s great to be able to get through and immediately arrange for a date for the engineer to visit.
Replacement Shower
After giving our name and address, Linzi knew all our details and was very helpful. She answered all our questions honestly and helpfully. She had a sense of humour, which is always good and we were very happy with the outcome.
Molly was sympathetic to my enquiry.
Molly was sympathetic to my enquiry and explained everything clearly. She also made some suggestions of some solutions to my problem which I tried after the call but unfortunately didn’t resolve things. Thank you.
Excellent response from Kyan and…
Excellent response from Kyan and extremely helpful 10/10
Nice to be able to speak with a person…
Nice to be able to speak with a person who made everything clear.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







