Aqualisa Showers Recenzje 

Since moving into my home 22 years ago I've had to replace the aqualisa colt shower at least four times.
The most recent being 9th Sept 2024.
The shower is now out of warranty by approximately 26 days and has given up.
Aqualisa basically couldn't care less and clearly think it's acceptable for customers to accept shoddy unreliable equipment.
This is my my most recent reply from customer services. Who should change to disservice. Sent on 2nd October 2026.
Disgraceful service from aqualisa.

Thank you for the email, apologies to hear this, I'm afraid as it is out of warranty now we wouldn't be able to offer any free parts, if the shower is dripping this sounds as if the cartridge is faulty, the cost of a replacement cartridge is £295.91inc VAT and delivery, if you do require fitting, the total will be £362inc VAT, please call 01959 560082 to order or book in, your reference number is 559770,

Kind regards,

Amelia

Thanks Sophie for your reply. An email has been sent to you.
Colin
Had a phone call today from Aqualisa. Very pleased with their response and resolution for this problem.
Just a pity it had to go this far.
Would have been a 5 star review if I didn't have to fight
Thanks Molly for your Very prompt response. Aqualisa deserve 5 stars for resolving the issues raised.

Brilliant customer service response when I advised that something was missing from purchased shower. Part arrived within 3 days following notification!

efficient service but definite call centre experience as opposed to personal. Disappointed that initial 5 to 10 day lead time for installation turned into 15 to 20 days after payment made.

Paul F244 arrived right on time and was polite and courteous. He was knowledgeable and helpful working through the issue. Resolved the issue and left the worksite clean and tidy.

Emily was very helpful and clear about what was going to happen.

Not too good at communication, I was expecting a call back on Monday 28th or Tuesday 29th September regarding the installation of my shower but today is Friday and still nothing.....I would appreciate someone call me as soon as possible to rearrange this installation.

The spare part I required was a simple rubber "O" ring, however I was told this was not available as a separate item and therefore I had to buy the complete assembly. A better way to deal with a long term customer having four of this product would have been to supply this simple item free of charge which at most has a cost of a few pence.

top class customer service very helpful and quick to help

Daniel was very helpful with our problem and could look back at a previous order still on the system.
He was very personable and knowledgeable.
I look forward to the finished result.

It took a long time to get through in the phone, then first available booking for a replacement/upgrade to shower was 3 weeks. This was bad enough but then 1 day before the engineer was due to come I got a message saying they needed to cancel fitting and the next appointment is in 2 weeks time. Money has been taken from my account I’m having to wait a ridiculous amount of time with no shower and I’m not impressed.

So pleased with the 5 year warranty, when the screen on my control unit failed. Great support and a replacement was dispatched very quickly.

Delivery of replacement shower parts was prompt once ordered, BUT
1) I didn't expect to have to replace the shower head and hose so soon after installing the (expensive) Midas bath filler/shower combo. The original hose had split and the shower head would no longer rotate to different spray patterns.
2) It was hard to identify the correct replacement parts on the Aqualisa web site.
3) The replacement parts were ridiculously expensive.

Lots of promises and mentions of service level agreements, but from the day I raised the problem with my newly installed shower, I’m going to have to wait three weeks until an engineer can call out to hopefully resolve it.

New shower is faulty. Our bathroom fitters have been told a replacement is on a lengthy lead time. Totally unacceptable. Please deliver a new shower today, tomorrow at the latest.

Richard was very helpful and the visiting engineer very professional. However, bear in mind we have finally - after 18 months of trying - reached a workaround solution for the app not working. This took far too long and that part of it has been very frustrating.

Addition to original post above: to be clear, the app is NOT working still, we just have a workaround. I would still like to see the app work on my iphone, thanks

Understanding what we required, sorted a day to fit the new shower, very pleasant adviser.

Bethany was fantastic, explained everything clearly and organised a repair.

Mason asked all the right questions and was very clear on the options available. Thank you!!

Liam was helpful, polite and arranged an engineer visit as requested.

I needed a replacement shower hose. As my shower was under guarantee, I simply had to provide proof of purchase and the product was sent to me in a couple of days.