Saxtons Recenzje 

Ali was very prompt with his replies via email, answering all my questions ( & Im not an easy customer when it comes to car buying!) A journey that should have taken us 2.5 hours took us just over 4, meaning we missed Ali. However, greeted by Andy & Sunny. Very friendly & easy transaction.
Thank you

Your staff were not helpful
I am a repeat customer
I bought a Range Rover from your firm 6 years ago

This time I booked another car for 90 k and gave a deposit of 1000.00
We couldn’t buy this car because your
Finance company charge 14.9 apr
Which we couldn’t afford

You never send the deposit back

After 2 months I came to buy the latest car and I told your staff I would pay 30 k
Balance on finance

I also told them my deposit of 1000.00
With you

But your staff told me immediately that they cannot give that deposit back

I got angry after so many arguments

They agreed to give the refund on the condition that I buy this car

At the end, I bought this car

I feel it’s a shame you are a big reputable company and your staff behaves like cowboys

After all these issues no one from your firm apologised

I will not recommend another person to your company

I am very sorry
Very bad experience with your firm

The staff were very helpful from the moment I drove into their workshop to part-exchange my old car to the moment I drove my new car out of their garage.

Lovely sales lady we dealt with. All very prompt, efficient and professional

Not sure where to start .
I’m hopping the owners know what’s going ?
The salesman or the manager . The complaints department or after sales ?
All say something different .
It’s long story.
Salesman say one thing , than the sales manager says another . Than when you think you due to sign up paper work and collect a vehicle . They come up with something to rip you off.
Don’t trust this company .
Salesman and the sales manager do come up with biggest lies as if people are stupid .
I can’t mention names here but maybe I should ?
I tried to purchase £ 63.5 k vehicle .
After a week of promises , not only the tell you something we know is called “ lies” . But they insist you are stupid.
They came up with damage on a part exchange £ 2 k on the spot .
And when I provided the evidence , they said they would provide a report but they didn’t ,cos they couldn’t face the truth.
Stay away from this company .
By the way they promised my deposit back next day, it took four days .

I found Saxtons responded quickly and gave a valuation on my current car as a guide, which really helped in deciding my next car purchase.

From the first call I made to picking up the car was professional and Courteous

Relaxed smooth experience from start to finish.

Alvin was a really good sales executive if not rushed off his feet on the day we viewed the car. He was polite, friendly, efficient and helpful, and worked hard to provide a fair price for my part exchange and a good deal on my new vehicle. Although I was a little disappointed with some aspects of how the new car was presented in the show room he did what he could to get things rectified. Alvin supported totally to get the deal done. The after sales team were really good in returning something I’d left in my old car.
I would recommend Saxtons based on my experience. Thanks

Purchased a car from Saxtons a month ago.
Was lied to about everything.
Left untold messages with the sales manager but no one will call me back,
Mentally they have given me nothing but stress and anxiety!!!!
I wanted to return the car within 14 days but was told no by the finance company!!!
Crooks!!

Sales was smooth and efficient. Aftersales was sadly lacking when within 24 hrs the car failed to start. Offered me collection of car but would have to wait 8 days with a failed car. Recovery to Landrover specialist who fixed problem for £150. Took 6 days before Saxtons agreed to refund yet clearly within my legal rights.Funding not for another 5-7 working days. Not good experience.

Much obliged to Aymane & Sunny
Five Stars Service
Very Professional and Excellent communication

We had a really positive experience at Saxtons Car Sales. The salesperson was very friendly, helpful and professional throughout the whole process. They made us feel comfortable and were happy to answer all our questions without putting any pressure on us.

We are very happy with the car we purchased. It was exactly what we were looking for, and the whole experience from choosing the car to completing the purchase was smooth and easy.

Thank you to the team at Saxtons for making our car-buying experience such a good one. We would definitely recommend them!

Highly recommended Andy,James and Ishmail .

Great customer services.
Friendly and helpful.

The garage is very prestigious look with lots of very expensive cars in the entrance. Salesperson was very professional and not pushy during the test drive. Was not really that punctual on collection, was kept waiting quite a long time and they were not busy.

Very welcome
Response
Get job done quick and easy
I like u sorted out my car
It was excellent thank you very much

The customer service and the support given is very good

UPDATE: After posting this factual review, Saxtons immediately tried to have it taken down by falsely reporting it to Trustpilot for "defamation." Trustpilot’s compliance team independently investigated the facts, rejected Saxtons' corporate reporting attempt, and reinstated my review in full because the truth is a complete defense. Saxtons would rather spend time trying to censor unhappy customers than fulfill their legal duties.

I purchased a Range Rover Sport from Saxtons in Chelmsford and had it transported to my home in Northern Ireland via a transport company.

Within the 6-month statutory protection window, the vehicle developed a recurring, safety-critical electrical fault causing the main infotainment screen to completely scramble, disabling the reversing camera and vehicle controls.

Under the Consumer Rights Act 2015, any fault arising in the first six months is legally presumed to have been present at delivery, and the retailer is strictly obligated to resolve it at no cost to the consumer and without causing significant inconvenience.

Instead of fulfilling their legal duties, Saxtons’ Aftersales department and management have actively tried to dodge liability:

1. Refusal of Statutory Transit: They explicitly refused to collect the car from my address or fund its transit, instead demanding that I personally drive a defective, safety-critical car a 1,000-mile round trip across the Irish Sea to Essex at my own expense. This is a flagrant violation of the "no cost and no significant inconvenience" clauses of UK consumer law.

2. Refusal of Local Repair Authorization: To resolve the logistics efficiently, I offered to take the car to my local Jaguar Land Rover (JLR) main dealer just 30 minutes away for a diagnostic check. Saxtons flatly refused to authorise this local assessment, attempting to block me from getting the vehicle diagnosed safely.

3. Warranty Misdirection: They repeatedly attempted to unlawfully redirect my statutory consumer claim through an expired third-party commercial warranty provider to save themselves the repair bill.

Saxtons are fully aware that distance makes it incredibly difficult for a consumer to fight back, and they are actively betting that the 1000-mile round trip logistical barrier will force me to drop the matter.

Their customer care is non-existent, their understanding of statutory law is intentionally convenient, and their management team completely failed to hit multiple deadlines they set for themselves.

I am now forced into taking formal action through Trading Standards and initiating County Court (Small Claims) proceedings to recover 100% of my local repair costs.

If you are a long-distance buyer, be warned: the moment something goes wrong, this dealership will completely abandon their legal obligations.

As always, brilliant service. Mo was very patient, even after the 3rd different test drive.

Another car purchased, all cars bought from Saxtons for the last 8 years

Aymane & Tom were stress free to deal with and the transaction was very smooth. Very happy with both of you and your help
Thanks Saxtons