Saxtons Recenzje 

The whole process in getting our car was smooth from beginning till the end. The customer service was amazing and special shout to Ishmael for helping and assisting us.

Great communication - staff friendly, helpful and informative.

My dad bought a vehicle from Saxtons for over £44,000 expecting quality, reliability, and above all, safety. Instead, just 10 days later, the car went straight into limp mode while we were on the road. Losing power suddenly like that actively put my family’s lives in danger.
What makes this even worse is the complete lack of accountability. We have photos of the warning light, and their driver literally saw the warning light on the dash when picking it up. Yet their after-sales team is acting like nothing happened, claiming there are "no errors," and refusing my dad's legal right to reject the vehicle under the Consumer Rights Act.

For a family to spend £44k only to be handed an unsafe car and then ignored when asking for a refund is disgraceful. Seeing my dad stressed and brushed off like this is infuriating. Save your family the danger and stress—stay far away from this dealership.

it was a pleasurable experience, no problems

I am warning anyone considering buying a luxury vehicle from Saxton 4x4 about how they handle serious issues after taking your money.
A colleague of mine recently purchased a 2022 Mercedes GLE here for around £45,000. Just 10 days later, the vehicle suddenly showed warning light on the dashboard, lost power on the road and went into a dangerous "limp mode." Losing power unexpectedly in a heavy SUV is an extremely dangerous safety hazard.
Despite photographic proof of the warning light and their own transport driver witnessing the fault firsthand, Saxton 4x4’s customer service has been abysmal. They completely brushed off the issue, and their workshop is now claiming "no fault found at all".
Anyone familiar with modern Mercedes-Benz vehicles knows that ECUs store permanent, timestamped historic error codes even after a dashboard light turns off. Denying accountability on this basis is completely deceptive.
When someone spends £45,000 on a premium, low-mileage car, they expect reliability—not to be forced back into a faulty vehicle. Saxton 4x4 is refusing to take responsibility and attempting to dodge their obligations under the Consumer Rights Act 2015.
My colleague is rejecting the car and demanding a full refund. If this isn't resolved promptly, formal complaints will be lodged and will be pursued legally. Think twice before giving this dealership your money.

Avoid them! Such a rip-off! Sold a faulty Mercedes GLE car and refuse to take responsibility. The car showed fault lights on the dashboard within ten days from purchase. The issue was reported to them yet they lied about existence of any warning lights or fault. Absolutely unacceptable service. I would not recommend this dealership.

Could not be happier, excellent service.
Massive thanks to Jenna and Michael

Warning to anyone buying a £45k+ car here—avoid this dealer

I am posting this review to warn future customers—especially those looking at high-end, premium vehicles—about how Saxton 4x4 treats buyers when a problem arises.
My father trusted this "professional" dealership and spent over £45,000 on a 2022 low-mileage Mercedes GLE. Just 10 days into ownership, the vehicle suffered a serious fault and went into a dangerous "limp mode," suddenly limiting power while our family was inside the car on the road. Anyone who knows cars understands how terrifying and unsafe it is when a large SUV suddenly loses power mid-journey.
What is deeply disappointing is the lack of honesty and transparency from Saxton 4x4 since we reported it. We took photographic evidence of the warning light, and their own collection driver saw it on the dashboard with his own eyes. Instead of treating this dangerous safety failure seriously, their representative, Sophie Smith, was completely dismissive of our concerns. Now, their workshop is trying to strong-arm us by claiming "no fault found" because they cannot reproduce it.
Modern Mercedes-Benz vehicles store permanent, timestamped historic fault codes deep in their electronic computers (ECU), even if a dashboard light goes off. Denying a refund and hiding behind a disappearing dashboard light feels incredibly deceptive.
A £45,000 purchase is a massive financial commitment. You buy a low-mileage car from a major dealer specifically to avoid open-ended repair headaches. Expecting my father to just take back an inherently unreliable, unsafe vehicle is completely unacceptable.
To anyone reading this who is thinking about purchasing a luxury vehicle from Saxton 4x4: Please think twice. They are pleasant when taking your money, but the moment a serious issue occurs, they will try to evade their legal responsibilities under the Consumer Rights Act 2015. We will keep this review active on every platform to ensure other buyers know exactly how they treat customers.
We demand a full refund immediately. If this is not resolved, our next step is a formal complaint to the Financial Ombudsman Service and Trading Standards. Stay away from this dealer.

Absolute nightmare of a dealership. My uncle purchased a vehicle from Saxtons for over 44000 pounds and within days it suffered a dangerous engine fault causing a major loss of power while driving. When we brought it back and provided clear photographic evidence of the error, from after sales flat out lied, claimed the car had no errors, and refused to process a return. Now they are dragging their feet and trying to force us to take back a faulty and unsafe vehicle. Disgraceful customer service and completely dishonest business practices. Avoid them at all costs.

Very disappointing experience. I purchased a vehicle from this dealer and only 10 days later a warning light appeared, the vehicle went into limp mode and became extremely difficult to drive with my family in the car.

I reported the issue promptly and photographed the warning. When the vehicle was collected, their representative personally saw the warning light on the dashboard.

The vehicle was then taken to their workshop. I was subsequently told that when it arrived there was no warning light and no warning message, and their diagnostic report showed no current faults.

What I find difficult to understand is how a warning that I photographed, reported and their own representative witnessed could simply disappear between collection and the workshop inspection. I have asked the dealer to explain this and to clarify whether any stored or historic fault information was checked, but these questions remain unanswered.

I have formally requested to reject the vehicle and receive a refund under the Consumer Rights Act 2015. The dealer has so far refused, relying on the fact that they could not reproduce the fault later.

I am extremely disappointed with how this has been handled. I expected a much more straightforward and transparent approach, particularly given how soon after purchase the serious problem occurred.

We are so happy with our new Mercedes GLE and for the impeccable service from Aymane and Callan. Process was seamless from beginning to end!!

Absolutely fantastic experience purchasing my new defender at Saxtons. Nothing was too much trouble for sunny sending pictures/videos of my new car keeping in contact regularly as I was travelling a few hours for my purchase.
Collection went smoothly and stress free with the help of Jenna, who took time to explain and answer all the questions I had. Fantastic experience at saxtons would highly recommend.

Callan & Aymane were ace … came in for a look around and in less than 24 hours drove away in my dream car.

I recently got a new BMW from Sunny and Jenna at Saxtons. They were so helpful when it came to me picking my next car. They knew everything, and wanted the best for the customer. I can’t give enough credit for the vehicle handover turnaround. I came in on the Saturday and by the Monday everything was prepped and I went away with my dream car. Id highly recommend and cant thank Sunny and Jenna enough - Cameron

Always brilliant bought a few high end cars from them now and always looked after me

Amazing experience with Saxtons went to view the new car on Saturday and was collecting it by Monday evening.
We dealt with Sunny and Jenna and both were brilliant.
Amazing service and would 100% use them again in the future.
Thank you so much!

Will not buy from this company again. Terrible after sales not interested once they have your money
Amended- I wrote this review 5/10/26 I can confirm 20/10/26 you did replace the wheels...however this took a total of 24 phonecalls, I was either ignored or you failed to return calls. This is unacceptable customer service. I am still waiting for the alignment report that I requested on the day, as unfortunately have no faith this was completed, my concern confirmed driving home when the car was pulling to one side.
Regarding the noise when locking....not sure being told by Beth in your garage "its not covered under warranty" and that "you bought a second hand car what do you expect" is attending to my concerns!! Would you feel satisfied receiving this level of customer service after spending over £20,000 on a car that you bought only a few weeks ago. Doubtful. Hence I will never buy and urge others to think twice from buying from Saxtons in the future.

very busy but were seen fairly quickly. Mo was very helpful and car was fine. Not able to purchase on the day as we are moving home. Will go back to them.

⭐⭐⭐⭐⭐

Excellent experience from start to finish! Everyone was very professional, welcoming, and helpful. A special mention to Sunny, who went above and beyond to make the experience even better. The whole process was smooth and pleasant, and the customer service was outstanding. Highly recommend this dealership!