P&S Logistics  Recenzje 

Worst company ever, DO NOT USE THIS COMPANY. Waiting for two months for my 1977 mg
They have told me nothing and straight up lied to me,.paid extra for door service from Tasmania to gympie Queensland. I've phoned several times and can't get it straight answer. I had to pay an extra 200 dollars for a mechanic in Melbourne to start the car because it has a choke and they couldn't figure it out.the car is now supposed to be in Brisbane and I've decided to chase it up and collect the car from wherever the hell it is.STAY AWAY FROM THIS COMPANY THEY ARE SCETCHY AT BEST. I didn't want to write this review but they have earned it.Im so stressed over this whole ordeal.DONT GET CAUGHT. Update.... finally retrieved my car from Brisbane.my car had the drivers door handle ripped off.scratches all over the boot lid and the poor little car looked like it had been through the desert.NEVER AGAIN.!!!

Very long story short. 12 days to get my vehicle from adelaide to melbourne. Vehicle arrived with glass all throughout the car from the windscreen that they had smashed and not told me about. The interior mouldings around the windcreen have been permanantly damaged from whoever their installer was. To top things off before pickup from their depot in spotswood melbourne it was found that the vehicle had sustained underbody damage aswell to the exhauust and heat shielding. After probing P&S logistics about the windscreen they came clean and admitted to smashing it. However they denied the underbody damage. I was simply told by their so called manager ( Amy ) that this sometimes happens in the car transport business

To make matters worse their online tracking system does not work

Do your self a favour and pay a little bit more for a reputable car carrier that is run by genuine people.

The worst car transport company I have used. Zero communication, they hang up on you when trying to locate your vehicle. When you finally get to speak with someone they tell you your car will arrive in a certain day.... it never arrives.
They don't call you to tell you there has been ANOTHER delay , even though most ppl need to arrange others to facilitate pickup.
I wrote a review of my experience so far , the manager called me after seeing the review to say she had finally tracked the car down and promised its delivery today. I rang today to get ETA as need to get assistance with transport to collect, to then be informed it wasn't arriving today at all, and it should arrive in another couple of days. I was also informed that cars can't be guaranteed to be delivered and can take months to arrive.
There is zero care taken, I suspect any good reviews are from friends and relatives of this company.

Please dont waste your time and energy on a company that has zero communication, zero commitment and takes zero responsibility for their appalling business practises.

I recently had an extremely disappointing experience with P&S Logistics. I booked their services on the 25th of June to transport my car, and it didn’t arrive until the 30th of August—over two months later.

The company showed a complete lack of care regarding the delivery time. Communication was poor throughout the process, and when I asked for updates, the estimated delivery times they provided were consistently inaccurate. It felt like they were just guessing rather than giving me reliable information.

The delay was incredibly frustrating, and the lack of transparency and concern from the company only made it worse. I would not recommend P&S Logistics if you're looking for timely and professional service.

Subject: Review of Poor Service from P&S Logistics

Dear [Customer Service],

I am writing to express my disappointment with the service provided by P&S Logistics. I booked my car to be transported from Mildura to Melbourne on August 1 2024, and I am still waiting for the pickup today is the12 August 2024. No one can provide me with a definite pickup date, and I am being asked to pay $250 to cancel the booking.

I expect better communication and service from your company.

Very poor
Very unprofessional
Very rude staff from head office
DO NOT SEND ANYTHING WITH THEM

I wouldn't recommend this company to my worst enemy even if he wanted a car moved to another city.on line they promise 2 to 3 business days cairns to Townsville and 9 business days later it arrived. I called them a few times and no interest in helping and you get your car soon.

Great service, my car was delivered from Pickles Bolhe in Townsville QLD to Newcastle NSW with no problems. There was some delay but I understand the logistics on the delivery of one car would be tricky all things considered. The team always responded to my queries and the service was effective and prompt. The driver helped me to move my car from the pickup point to my mechanic for registration, and this was legendary, saving me from more hassle and organisation. Thank you to the team at P&S Logistics for organising and delivering my vehicle in tip top shape, in good time and with a friendly service. Well done and thanks again.
Chris

I have been readjusting my schedule around your lies and the unknown for the past 7 weeks.

- After booking my car in for collection on May 9th and it being approved, you stated that the car will be collected a WEEK after the day its marked ready for collection, as someone who was moving interstate, in what world does it make sense to assume that the day my car is booked in for collection is flexible for the next week? This should have been stated on the booking side as I was not communicated this until i called on the collection day asking what time my car would be collected. Then i had to contact the courier directly as per your directions, to organise this as you weren't planning on getting my car for another week!

- I was also advised on the phone that as a suggestion for collection the day after (may 10th) i should leave my car at a park with my keys hidden somewhere so they culd organise collection earlier!!! LEAVE my car at a park?!?!

- I also received this email from you on May 13th - 4 days AFTER you had collected my car..

"Please note that pickup happens within 2-5 business days of the customer's selected pickup date. We are currently working on scheduling the pickup of your vehicle. Our team will contact you prior to pick up for advising a confirmed date and time."

To which I responded with:
"I’m trusting that this email does not mean that you’ve lost my vehicle?
My vehicle was collected from my address on May 9th after I spoke directly to the courier myself as you never even made a booking.
As I have no faith in P&S logistics,
Please advise me of the current location of my car so I know you haven’t lost it.
I trust the courier however I simply do not trust you at all.
Thanks. "

- Not only did I not have tracking for the first 6 plus weeks of you having my car, I was lied to on multiple occasions about when and IF my car was on the truck for departure from both WA and Brisbane.

- The dates on the tracking are back up and running now only as of 3 days ago, however are also incorrect, it states an ETD from yanchep being 03/06/2024 and arrival in midvale being the 4th, when you in fact collected my car on May 9th. How do these dates coincide?

If for tracking purposes you are trying to imply that these dates follow an order that should be respected, then it's actually all lies.

- You didn't answer the phone to me for 11 days straight, and kept disconnecting our online chats. Once I rang off a friend's phone, you answered INSTANTLY, assuming you blocked my number? Is that your usual solution to customer queries?

- In the past week, ive been told my car left on the truck from brisbane on Tuesday. To then call for a follow up on Thursday to check the arrival was still planned for friday as i had to organise for another rental car, to be told it didn't actually leave until wednesday. TO THEN calling on Friday to be told it in fact didn't leave until Thursday. Are you sure you're even aware of the vehicles you're talking about?

I rang today as I was told my car would arrive by Friday June 28th 3pm. I extended my rental car till Monday (today - July 1st) so I could organise my kids the morning of collecting my car. When I called to get a rough time for collection today to organise transport for myself to the depot, to be told that "the driver took a break so your car wont be there until Wednesday"?!?!

Absolute joke. 100% not impressed and in all honesty i deserve some compensation for the time, energy and money spent accommodating to your lies.

Very bad customer service, I was originally quoted $640 then had to pay and extra $440 for pick up and delivery estimated time was 4-6 days ended up being 21 days, they couldn't tell me where the car was only to find that it was still at auction site who then sent me a bill for a late pickup of $770! so do not use this company at all, They have very poor customer service and really don't car at all about you or your car!

Exceptional service performed by P&S Logistics.
Our vehicle arrived earlier than the ETA given, extremely pleased.
The team notified us as soon as it arrived and allowed us enough time so as to pick it up from the yard. Excellent service

If you are reading this, you are thinking of using these guys as a service provider to move on or more of your assets. Well, just like the other many in this review, I can only warn you that you will most likely regret your decision really bad. I paid these guys to move my car from NSW to WA. Due date was 27th May. Car rocked up here on the 12th June. During this period, we requested an update on the whereabouts of my car, as it was many days late. No one could answer us on the status of my car... my concerns were answered by "I cannot be bothered" coming from an employee of interest.
The best part yet... THEY COPIED MY CAR KEY !!!!
My car eventually arrived in NSW with a brand-new aftermarket Fob Key. THEY COPIED MY KEY !!!!
In the car, inside the gear sock, I found 2 dash screws that was left out... probably while they had to gain access to the ignition to do the coding.
none of this was communicated to us, and they proceeded to make changes to my car and the key.

We have since been trying to contact them to explain the key alteration, but needless to say, they have been ignoring us until today.

The process has started with the consumer protection and also fair trading.

Please reconsider your decision if you know what is good for you.

BE VERY CAREFUL STAY CLEAR

BOOKED MY CAR IN TO GET STUFFED AROUND FOR DAYS USE TGERE BOOKING TOOLS ONLY TO PAY THEN THEY CHASE MORE MONEY PICK UP WAS A JOKE THEY TOLD ME TO LEAVE THE CAR ON THE STREET WITH THE KEYS IN IT OH ITS A 150k CAR

No communication, over a month to get from A to B when the estimate was 7-10 business days.
Rude on the phone, not helpful.
Avoid.

After paying P&S logistics to move my vehicle interstate, they collected the car and sent me an invoice for an additional 50% since the car was "bigger". They refused to substantiate with evidence why an alleged 10cm length exceedence would justify 50% more cost. I tried to cancel but they demanded 400% of the original collection fee to allow cancellation. I had no option but to submit to their extortion. Eventually, after receiving the car 3 weeks later, the subcontracted transporter advised that the car was perfectly within spec and they did not charge any additional fees. It is hence clear that P&S has a deliberate strategy of extortion once they have custody of your asset. I would avoid them and their abrasive, rude customer service consultants at all cost.

Supportive and timely service. Car arrived earlier than estimated and were accommodating for pick up considering my medical condition.

Paid for full price and delivery service has not provided as proposed. Reported to fair trading about their company.

This has to be the worst experience I’ve ever had transporting a car which I have done many times before.
Their communication is atrocious, There was no communication confirming they’re having received my car or letting me know when it would arrive Unfortunately, I had booked with them before reading their reviews.
My car was damaged in transit and I sent in an email as instructed, eight days and 4 calls later I still have not heard back from anyone.
While my car was in transit, it was mislaid as no one knew where it was, and when it would arrive.
Thankfully, I had my own insurance which I will be now claiming through.

Spent two weeks in a hotel in Emporia Va took training,although I have been driving everything for 27 years, found out all loads are brokered and don’t pay anything from Connecticut south,loads pay more south to north ! Did flatbed before but this takes the cake!, they want you to “X” chain everything and tarp loads that have been sitting outside for 7 months at the shipper,the broker says the customer wants it tarped!, don’t pay anything extra ,benefits are good but the take home pay just SUCKS out of making a $1300.00 paycheck taxes ,benefits you take home less than $650.00 bucks after being out all weeks ,trucks are JUNK ran into the ground . TMC and Western Express get better loads to run !!!!!! 😕stay away!!!

PLEASE AVOID THIS SCAM BUSINESS AT ALL COSTS!!
The most unprofessional and unethical company I have and will ever come across!
Extremely rude and unhelpful team on the phone who yell and shout at you over the phone simply because you are requesting that your car gets picked up for shipping the pick up day you actually paid extra money for. Not only that, you find the disgusting reviews online and cancel the shipping request, and they humiliate you for the refund. I’ve been requesting my refund since the 12th of March 2024 and I have not received it yet. The company forged a refund receipt and sent it to me but no money was refunded!
The pick up person will rock up without a truck to even pick up your car and the person covered in oil and dirt.
Reviews show other unsatisfied customers who received their card either later than the drop off day the paid for, damaged cars and stolen items from cars, or empty fuel tanks, or car left for weeks in yards under storms and severe weather. This company never took responsibility for damaging customers cars.
PLEASE AVOID THEM AT ALL COSTS! Don’t fall for this scam. You’ll lose your money and cars.