P&S Logistics  Recenzje 

DO NOT USE THIS COMPANY! Tried to have me pay another $500 after I paid and completed paperwork. This is one of their scams, DO NOT PAY ANY EXTRA as they ask for this after you have paid in full, complete scam. My car was to be delivered 3 weeks ago at the latest. Still hasn’t left Vic. Rude customer service. Lie every week as to delivery. Told last week delivered today but still in Vic and needs to come to NTH QLD. Now told Monday delivery but hasn’t left Vic. No photos, can’t use app to track vehicle. REPORT TO VIC transport industry as well as Consumer Affairs. Contact me for to create a group class action. No management. Compulsive liars. I used truck it for other vehicle and arrived in 3 days, no issues.

Dishonest service! Made the booking on emucarcarriers after payment, P&S logistics sends you an email correspondence with their T&C which essentially say you will lose at least $250 deposit, and they can claimed they allocated a spot on the truck for you and take more off your account before refunding you which will take over 20 working days (provided they actually refund you).
The driver called to schedule a time to pick up my car, waited 2 hours, no one shows up. All calls and SMS went unanswered, and the office is closed for the day.
I will report them to ACCC and strongly suggest anyone who had been ripped off by them to do the same.

DO NOT USE THIS SERVICE
At every step the communication and organisation was the worst I have ever experienced

Booking
There was an error with the online portal so I couldn't select the date, I wanted -> I was directed to book the day prior and call up to change it, they failed to change the booking until I called 5 times

Pickup
They didn't give me the pickup location and told me I would find out on the day even after I called week prior to the transfer - all I was told was I could dropoff in launceston at my own discretion from 9am-4pm. On the day nobody called, so I called up - initially they refused to give me the driver's contact details, finally they relented and I called the driver who told me they could only pickup at 12.15am (it was 10.30 and I wouldn't physically get to the pickup location in time) and that if I wasn't there on time they couldn't pick it up that day (I had a flight booked that evening so couldn't stay!)

Drop-off
I got an email saying it was in Melbourne and I had one business day to pick it up. However the booking form only said "TBA Melbourne" for the pickup location! I sent an email to ask for the depot address and never got a reply. Finally I called and called and they told me the pickup address was SeaRoad, they refused to give a specific address asking if I had access to Google. So I went to the the Googled location at SeaRoad and found that P&S had since moved my car to another depot, without telling me! Ridiculous!

Damage
Finally some of the goods left inside the care was damaged
Apalling

Avoid P&L Logistics at all costs. This was by far the worst experience I’ve ever had with a logistics company. Their communication is appalling, and they take absolutely no responsibility for their delays or mistakes. Despite multiple attempts to get clarity, we were met with excuses and silence. Their lack of professionalism is staggering, and it feels more like a scam than a legitimate business. Save yourself the stress—stay far away from this company.

AVOID AVOID AVOID
Worst Customer service I've EVER experienced. They lie, they mislead and they make false promises then try to blame the weather and the fact I used a service that they offer i.e 'driver meet' to pick up my car for the fact they were 6 weeks late picking the car up. Ask a staff member to connect you to a Manager and they say they are a Manager when the next day they say they are not a Manager so can't make decisions. Offered me 100% refund then back tracked when pushed top give it.

The offshore call centre has no idea about the location of Australian cities and proposed illogical scheduling that I struggled to convince them would lead to even more delays. Impossible to talk to anyone who is genuinely in a position to make a decision or give a refund. They should be shut down for misleading & deceptive practices.

What a horrid company my car is 3 weeks late.
Its very dificult to get anyone to answer the phone and if you lucky enough to get through, no one knows what is happening and information given is totally inacurate.
If you reading this review go elswhere. I wish I had

Probably the worst customer service i have received, absolutely terrible service. Has an overseas call centre who don't give a damn about your car, your urgency, your circumstances etc...
Was told expect 3-5 days from Perth to Karratha as we paid extra for a quicker service, cant even get a date when the car will leave Perth after 7 days, and then they told me it was going to Darwin, until i corrected them.
They couldn't care less, once they get your money that's it.
I'd rate then a -5

do not use this company. It is the worst company I have ever dealt with absolutely pathetic, had a car transported from Melbourne to Cairns never again

Fraudulent company who promised express delivery in 7 business days from Brisbane to Perth. Vehicle arrived after almost a month. Communication very poor dealing with what sounds like an overseas call centre. When escalated case to manager they were very rude and condescending and hung up on me when trying to enquire where my vehicle was. I was told it was being held at their secure holding yard in Tingalpa when in actual fact I found out it was in a public car park on Cleveland. I continually followed up to find out when the car was being collected to being shipped. Vehicle sat for almost two weeks without moving then the company blamed further delays on the cyclone. I understand the cyclone delayed freighting however if it has have been shipped on the last week of February as booked this further delay would not have occurred. Online tracker does not provide true details of vehicle location and is not updated. The day of delivery they were not able to provide a window for delivery and vehicle was delivered at 7pm at night by a different transport company. Case escalated to office of fair trading where they promised a refund which still has not been paid 6 weeks later. Very stressful experience, do not recommend.

These guys deserve a full minus 10 score. It has taken over 6 weeks to get our car from Adelaide to Perth. After 3 weeks they were still saying it would be delivered next week. Numerous phone calls and emails went unanswered. Given the time it has taken the truck to finally get to Perth it would appear that they couldn't even get the departure date correct when they finally confirmed that the car was finally on the way.

If I could give less than zero stars I would. It's been six weeks and our car still hasn't been delivered. Last week I was told it would be there 28 April, when I asked what the problem was the agent hung up on me!!! I've just rung again and been told they will try to get it on a truck next week!!!! The worst company I've ever dealt with.

If I could give ZERO stars, I would.
The Company have failed to deliver.
How this Company can have statements on their website with words like "Best, Expert, Trust, Reliable, Accommodating" is unethical.
There is no point of contact, no answer to the phone number provided and senseless responses to emails.
The car was dropped off 26March, expected delivery 16April. It is now 24April and has not moved from drop off location.
We now have to fly back to recover the car and drive it across country ourselves.

Customer service is off shore with rude incompetent people who cannot give any updates on my vehicle being transported from Adelaide SA. Asked to speak to someone in the depot but was told that wasn’t possible.

They said 7 to 10 working days to deliver the car but they took 6 weeks and when you talk to the manager he doesn't care

AVOID!!
I have just emailed the owner of this awful company. His name is Scott Smith and he is in Alabama. I have been trying to contact this horrible company regarding my refund minus the outrageous $250 cancellation fee. They won't answer my calls, I am sick of waiting and I will see if this criminal will refund my money or I will be contacting A Current Affair to investigate this company. I have never experienced such horrible behaviour from any establishment 😤

Having booked online based on quotes sent to me by a referral site I found the immediate hurry to pay up disconcerting. So I did my research and found the reviews on Trustpilot, the numerous angry emojis on their facebook page and lots of other warnings to stay clear. I emailed the company several times to no avail, then I tried to ring the company but just spent more than 15 minutes listening to how important my call was to them and then another 10 to the phone ringing. I looked at their website to see if there was a way to cancel online. There was not. So I rang my bank and instructed them to try to recall my payment. Then I got an email from the company as if they hadn’t seen any of my other correspondence so I told them about my attempts to contact them unsuccessfully, that I’d spoken to my bank and that I wanted to cancel. To which they responded by saying they would charge a $250 cancellation fee. Which by Australia consumer law would seem unreasonable.

All the companies communications seem to be automated. They are only interested in taking your money and not providing any service.

If i could give ZERO stars i would. Booked car in online on 4th march from Mount Gambier to home address in Adelaide. Picked my date for 6th March, paid $599. ETA was supposed to be around 14th March.
Called on the week of 17th March and it had been allocated a truck ''apparently" for the following week. Called again the week of 24th March and was told that it may not be coming until the following week as they didn't have a truck.
I have since been told that this is a 3rd party company and rely on having trucks on their books. These guys are the middle man and dont really care at all once they have your money. The only thing guaranteed is that they will take your money. I called on the 26th to cancel booking. Was told they would take $250 cancellation fee. Not sure why as they haven't done anything at all for my booking. I cancelled anyway but will take legal action now. Im still waiting on the refund.

I called another Australian company and my car was booked in for pick up on 31st March and made it to the Adelaide depot and i am now able to collect. I paid $332.49 with move my wheels who will get a great review from me.

AVOID P & S LOGISTICS COMPANY AT ALL COST!! YOUR CAR WILL SIT FOR MONTHS UNCOLLECTED AS THEY DONT HAVE ENOUGH TRUCKS ON THEIR BOOKS.

P & S LOGISTICS - Nearly 1 month and not collected $599

as compared to move my wheels - 4 business days $332.49 and arrived ontime.

Avoid this company
Already 25 days since we paid the invoice and car still in the depot in Brisbane and they can’t give me delivery date when then promise 12 days delivery before we pay the invoice

I write this review with a positive outcome (not without concerns ) from P&S/Emu.
Yes,I did pay for an express service and yes,it did not arrive within a fair and reasonable time around the Estimate time of arrival (ETA) and yes,I did have plenty of concerns in particular given I had time constraints and schedules and deadlines I had to meet ,however,at the end of the day P&S/Emu did deliver my vehicle from Melbourne to Perth without an issue.
The Depot Manager in Melbourne was super attentative and kept me updated. 10/10
The vehicle/equipment/driver 11/10,very professional/attentative/experienced.
Depot Manager in Perth 10/10,had plenty of txt exchanges,including weekends and he always responded.
I picked my car up this morning at 8.30 am and my wife and I are happy we are on the road and mobile.
Thanks P&S/Emu-my experience wasn't perfect,in particular with your customer service and the extended transit times despite paying for express BUT,our car has arrived in good order/condition and as such,we are satisfied.

Took 8 weeks to deliver. Difficult to get correct information. Took a week to even get picked up and so i could have been using it during that time, but they werent sure when a truck would arrive to pick it up? Ridiculous way to operate.. It was over christmas but because of a breakdown, somehow no one else could retrieve it,Took a long time to fix their truck.. Cost a fortune to use a hire car over that period and after many requests still no compensation.