P&S Logistics  Recenzje 

This company is a scam
I been waiting for my car over 1 month now and still dont know where is my car location.
I keep calling and they just hanged up the call after every time I give them my booking number.

Absolutely terrible service!
Never choose P&S Logistics. I chose this company to transport two cars, but after waiting for two months, I still hadn’t received both of them. During those two months of waiting, I constantly asked them when my cars would be delivered, and they kept lying — always saying “next week” or “tomorrow.” They never listened to me, often hung up the phone, and completely wasted my time and patience.

The worst part is that they even damaged some parts of the cars before delivering them. They are truly rude, dishonest, and unprofessional people who will do anything without caring about their customers. I’m saying this again — never choose this company.

Normally, I’m not the kind of person who complains like this, but I was extremely frustrated and disappointed, so I’m writing this. If you choose them, you will regret it. I just want to make sure that others don’t lose their time, opportunities, and property like I did.

I strongly believe that the Australian government must take immediate action to stop their operations, as they are causing harm to people’s property everywhere. I will thoroughly research how to file a strong complaint about this company with the Australian government and I will definitely do it.

If i could give a no star i would, the lack of communication from the office to the drivers the arrogant attitude of all the staff Yes, they were cheap but never again The driver just rang for delivery 7.30 in the evening, didn't follow my instruction's not to park on the dual carriage way in front of our property because its dangerous then was threatening and abusive when i asked him to go round the back, he even wanted me to punch him i genuinely feel he wanted to fight me i am nearly Seventy and he's a young fit guy This Companie is a disgrace

I had an absolutely dreadful experience with P & S Logistics/Emu Car Carriers, and I wouldn’t recommend their services to anyone. My car was transported through their service, and upon arrival, I discovered significant water damage to the interior. This was absolutely unacceptable. When I reached out to them to file a claim and seek compensation, they completely ignored my concerns and did nothing to take responsibility.

Not only did they fail to acknowledge the damage, but their customer service was entirely unhelpful. It felt as though they were trying to wash their hands of the entire situation. There was zero effort on their part to resolve the issue or even offer an apology. Water damage can be extensive and costly to repair, yet P & S Logistics acted as if it was no big deal.

If you care about your property and want a company that values customer satisfaction, do NOT choose P & S Logistics. Their lack of accountability and utter disregard for customer complaints makes them one of the worst companies I’ve ever dealt with. Stay far away unless you’re willing to risk your car and receive zero support when things go wrong.

Car to be picked up in Stawell Victoria to Adelaide. After constant enquiries and being told that the car would be picked up (Which never occured) I decided to cancel the order to be told it would cost me a total of $389 cancellation fee. As I had no leverage I asked for the refund of the balance which took quite some time & lots of tooing & froing before being received. A very difficult contractor to deal with.

First of all I will say I am so sorry for other people's experiences that has left them upset, my dealings with P&S were the total opposite.

My Dad passed away and we needed to move his car from East Devonport to Sydney. Pick up date for the car was booked on the 28th Aug but they came on the 1st Sept which was still in the pick up timeframe they advertised. I received a call from them on the 6th Sept stating the car has arrived in Sydney and asking as a courtesy would I be happy if they dropped it to my address, as I had already booked for the car to be dropped off at the depot I declined but thanked them for their service. As I arrived at their depot (Sydney, Warwick Farm) Hammad was there to greet me, lovely bloke, very professional, he showed me to the car and off I went.
East Devonport is in Tasmania so they not only picked the car up, booked it on the boat to cross the water to Melbourne then it was transported from MEL to SYD, this all happened within 9 days and in the specified time frame of the companies policies.
There were no hidden costs or delays.
Mate, if you are after a basic car removal...insure you book a few weeks ahead to cover yourself, these guys did a great job and it didn't cost an arm and a leg.

I had a terrible experience with L and A Logistic. My vehicle was returned with significant damage — the back window completely shattered, the car covered in black oil, and left undriveable. This was not pre-existing damage. In fact, I submitted photo evidence and a written claim within the 24-hour window they require, and even had a witness present when their own staff admitted that “Marty shut the door and the glass shattered.”

Despite providing clear evidence and following all procedures, I have been left without a usable car while waiting for their claims team to act. The lack of accountability and the impact this has had on my daily life is unacceptable.

If you’re considering using this company, please be aware of how they handle vehicles and the serious stress and inconvenience you may face when things go wrong. At the end they avoided responsibility, I had to pay for the damages myself and whenever I called they would be so rude to me AVOID AT ALL COST

I had a truly horrible experience dealing this transport company. They didn't communicate well with me or act responsibly. My vehicle was allegedly stolen from their yard, conveniently parked out of view of their alleged CCTV cameras. They dis not report the theft to the police and did not notify me until 6 hours after the theft allegedly occurred. Following this They refused to speak to me and repeatedly sent me the same email that they sent to notify me of the theft. One star rating is 100% more than they deserve.

Sadly, I was quoted a service and then subjected to ongoing misinformation and lies. This company makes excuses by providing estimates so when they fail to deliver and lie, they fall back on the excuses that they provide estimates, not actual service. Disgusting service and customer support is lacking.

I recently bought an SUV in Melbourne and used P&S Logistics to move the car to QLD. A couple of hours after the car was dropped off at their Spotswood depot, I received an email from them saying the car was 1.99m high. 90mm over the allowed height. And I was charged an additional $400. Or collect the car and be charged $250 cancellation and $250 holding fee.
Two weeks later they had no idea where my car was. I called and was told it was still in Melbourne, but somehow, it magically turned up in Nth QLD the next day. The car was in fact only 1.87m high when I measured it at the collection depot. Now they refuse to refund the $400 they unlawfully forced me to pay.
I have pictures of the measurement and how it was measured. I sent them a video of how it was measured. Then the excuses started. They accused me of not knowing how to measure a car, That I had let the tires down for the pictures, their depot manager was on holidays. They were moving their depot. The car was modified, etc. I have asked them for their pictures from when they measured it at 1.99m. They refused to send me anything. And was then told I would not be getting my refund. I asked for that in writing but have received nothing. No surprise there!
I would give them zero stars if I could. There are lots of one-star reviews for them, which I wish I had have read before engaging their services. Or the lack there of. (service) They are rude, unprofessional, arrogant people with zero customer service.
DO NOT USE THIS COMPANY.

Initial contact with them I was very impressed. Extremely helpful, reasonably priced and picked car up exactly as advised. Car arrived from Brisbane to Cairns in good condition, earlier than quoted, however The company does fall short in communication. The call centre guy was silent most of our conversation about where my car was at, which led me to think I’d been duped, but the car arrived and the end transaction was smooth as! The waiting game is not my strong point, but overall I was happy with the price and the speed.

I sought a quote to transport my car interstate. I booked the car over 2 months in advance and paid the charges

Due to unforeseen circumstances I needed to cancel the service.

I wrote to them and advise of the cancellation and requested a refund. This was a little over 7 weeks prior to the booking/transportation date

They informed me I had to pay $250 cancellation fee. For what!!! It’s not scheduled for 7 weeks

They won’t cancel the fee and have been delaying the refund with crap delaying tactics

Don’t use P&S Logistics.

Ripe off merchants

his company is completely unprofessional and careless with their service.
I cancelled my removal after some extremely unsatisfactory communication and being unable to have my car picked up on a suitable date, or being given the information to take the car to the depot. I was also told by a friend who had recently used their service, that their depot was not secure and that he had to search through a bucket to find his car keys.
I cancelled the service but it took over 9 weeks and the threat of legal action before I received a refund

Horrible experience. They’ve had my car for two weeks. Told me it’s coming 4 different times. I’ve had to follow it up several times only to be told it’s not coming. people are quick to take your money. The customer service is extremely poor and the lack of communication is outrageous. I would not recommend this company at all. I’m shaking how angry I am

Thank you to Barry from P&S Logistics who did a fantastic job delivering our motorhome. He was faced with unexpected difficulties loading the vehicle onto his trailer, however this was eventually resolved. Barry kept in contact with me throughout the transportation and i would highly recommend him to anyone needing this service.

USELESS! They will claim 8-11 days delivery time to secure your business. Knowing full well that they cannot deliver in this time. I paid for and had the car dropped off on the 25th of June. Was assured that it will arrive by the 6th of July. Car didn't leave the depot until the 17th of July! I'm currently STILL waiting for my car and when I call to ask for an update I'm met with attitude as if I'm being unreasonable for checking up on my car. The only answer I can get is that I will receive an email when it arrives. FANTASTIC......
Spend the extra money and go with a company that isn't just a call center that subcontracts the work to the actual trucking companies. Wouldn't use them again even if the service was free.

No communication. Had to keep following up. Car didn't go to the depot I booked and paid for. Had to pick up on the side of the road. Rang customer service to tell them what had happened and didn't care. Would never recommend them.

Customer service has rude, bad communication.

This company is shoddy very badly run and dodgy. Give them a miss. 15 working days to transport a car Melbourne to Darwin. 15 working days later the car is still in Melbourne. Silly lame excuses, they should not be in business. Have sent many cars this route with other companies and never a problem.

They took over 2months to deliver my vehicle with no updates when my vehicle arrived im only then told apparently their depot was broken into and the are not liable for the damages and missing property they refuse to give me a contract number or address for their depot which the originally told me was a 3rd party company and later when i called again tell me its a p&s logistics depot i dont believe a word they say. Do not trust them