P&S Logistics  Recenzje 

Failed pick up of vehicle I am transporting by PS from Melbourne to Adelaide on two occasions. Call centre rude and do not want to help. No one calls you back. Paid in full, service level zero

Such bad service. I needed to pay a small fee of $100 as i had goods in my car for transport. Moving interstate i was short of time and asked if my car would be delayed if i could not transfer right away. No one answered me so I could prioritise, and instead they didn't move my car. This has left me and my toddler without a car walking in extreme heats. These people don't give a crap.

Do not go near this company - this company should not be allowed to trade. Arranged for them to transport our car to Broome but after it being past the due date, rang them nearly every day to hear that a driver had been assigned and would pick it up by “the end of the week” then “next week” for 3 weeks with no sign of it being moved. Also rude and arrogant when you talk to get to talk to them. I have now picked up the car and given it to someone I can trust. Do not be fooled by a cheap quote - when you factor in the cost of a hire car for how late they will be, it will be far more than any other reliable transport company. I’ll be doing all I can with CP to stop these guys operating the way they have.

id rate no stars...if you want to see your car...dont use these guys also trading as swifty car transport with a registered address of 8 thomas st yarraville and principal is udeshika wijewardena if you need someone to hold accountable...dont bother trying to call...they either dont answer or extremely rude....avoid at all costs

.WARNING: Best to avoid these guys. Horrible customer service and rude staff. A mate booked a car transport from me in Melb to him in Perth. They confirmed a Friday pickup. I called on Thurs to check on pickup time as there was no sound from them, was told "they may come tomorrow or maybe next week because they need 3 days notice" .. I told them the booking was done and confirmed 4 days ago, and there will be no one around if they try to pickup next week. Then they tried to insist the booking was not made in advance. But on record it was made 4 days prior and confirmed by them in email with addresses and numbers of contacts on both side.. after being confronted, they said they will pickup Friday as earlier confirmed. Next day, Friday noon came, and still no sound from them.
I called them again from pickup location and got a guy on the line who seemed to hardly understand English. Asked what happened to the confirmed pickup today?. He replied that the person who booked it cancelled it. I said wtf, since when? .... he said he did not know, and was getting stroppy over the phone and was insulting me, and challenged me to make a conference call with my mate in Perth. My mate who made the booking did not cancel anything. My mate in Perth then called them to find out wtf was going on, and at first they gave excuses that they did not have the pick up contact details (which were clearly in the email confirmation) , then they told him they tried calling but no answer,( but there were no missed calls in my phone) , then they said they came but no one was in, another lie as my sons room is next to the front door and we were home all day. My mate decided to cancel the trip,
Hope he gets his money back from this bunch of incompetant and deceitful lot masquerading as a logistics company.

I would strongly advise against using P&S Logistics. I arranged for them to ship my car from Perth to the Gold Coast. At the time I booked I saw plenty of bad reviews but should have looked at them more closely (note also that they have just relisted on Google as "P&S Logistics Pickup Location" so now don't have many reviews, previously they were just "P&S Logistics" and had hundreds of 1* reviews).
They collected my vehicle on 22 November. I only decided to use them as they said it would be in Qld before Christmas. Well, that was over 5 weeks ago and I still don't know where the vehicle is. I called three times in the week leading up to Chrsitmas and each time was assured it would definitely be in Queensland before Christmas. So, given it's now 30 December and it's definitely not here, I can only assume the staff intentionally lie to you to get you off the phone (you'll need to call 4 or 5 times to get hold of them too, expect about 1 hour for this).
They closed for Christmas until 6 January leaving me completely in the dark about the location of my vehicle. To say it's been stressful is an understatement. Their communication is horrendous too.
I should have read the reviews more closely before engaging them, it was a huge mistake. I have held off posting a negative review, to give them the benefit of the doubt, but I'm starting to get seriously worried as to whether I will actually see my car again. I intend to notify the ACCC of their practices, to help other people avoid the situation I now find myself in...

Booked my car to be transported on 16/12 with 7-9 day express delivery from Sydney to Perth.
Car was collected on 19/12 from seller who took video of collection. Loaded onto trailer & I have no idea where the car is, physical location. Tracking does not work and after 5 emails without response & no-one answering phones I have reported matter to NSW Police as a stolen car. Keep clear of these folks. D

This company needs to be investigated by the AFP and ACCC.It has an ABN and tax file number plus collecting GST. The 1300 number is also shown as being connected to a P&S logistics in the USA. I bought a car in Melbourne. Paid this company $1588 to collect and deliver 1 month ago , I have a feeling I will never see my car again. .The owners are fictitious.One address for a CEO is in Multan,Pakistan hiding behind the name of a famous cricketer and possibly the person calling themselves "Jack". ,the other is named as being in Adelaide South Australia and according to the web site I found ,has worked for P&S for12 months.
The company has changed names three times, Swifty car trans port,EMU transport and now P&S. A search on GROK shows the same blurb as on the web site. The tracking feature on the website is fake and doesn't connect. They used a ute and trailer to pick up my car ,which has a false number plate on the ute. I wanted to cancel the job but contrary to Australian and Vic consumer law,they refused to do so. My experience mirrors that of many others in Australia who have been burnt by this company.I have little hope is seeing my car,which I could report as being stolen but Looking at the other reviews,this is going to be of little help.

**SCAM COMPANY STAY AWAY READ REVIEWS on TRUST PILOT AND PRODCUT REVIEWS **

I normally don't leave reviews let alone negative ones but these guys need to be stopped. This organisation has deleted its Google account and listed under another address. Their office is in VIC there is a pick up depot in Michinberry NSW supposedly. They were professional and polite till payment was made. After that they refused to provide updates the vehicle still has not been picked up and transported and it was booked in August. Full refund was also never recieved. owner was the rudest of them all. I personally am convinced that it's a scam business.

Employees I dealt with that were extremely rude were Moon, Norman, Jack, Sam.

Sam claimed to be the owner and promised me a full refund, when it failed to come through and I called back he answered but provided me with a different name.

Very unhonest
They are thieves
They pick up your car and send you a price increase for double the original price you already paid and tell you lies and stating there is something wrong with car size or routes

Scam do not use this service total rip off. They will steal your money.

1 star is too much for this company...

Once they have your money that's when delays and discrepancies happen.. kept my car in their yard at 10 bucks per day. Never sent it when they said they would.. happened over and over again, I cancelled in the end, that's when the extra fees came in..

Rudest people ever as soon as they pick up the phone..

My take on the company is... they've found a loop hole and are using it to make a couple hundred off each person without delivering... they will get shut down and just make another co.pany under an new name and do the same thing.

Don't waste your time here

DO NOT ENGAGE THIS COMPANY! Unfortunately we didn’t read the reviews before we booked P and S Logistics. They are rude, deceitful, lying scammers. We paid $844 for transport from Vermont South to Devonport. They picked up an MGF we purchased from carsales.com on 29/10/24. That afternoon I received an angry call from them stating they couldn’t take the car to port as the handbrake had failed and we needed to send a mechanic to their depot in Spotswood and we’d be charged an extra fee for taking it to the depot.
The previous owner kindly arranged for a mechanic to be sent the following morning and the handbrake was fixed for $275. He was advised it would be shipped that evening. When the ETA of 4/11 passed and we didn’t hear anything I called them. Got placed on hold for 20 mins then hung up on. Called back placed on hold numerous times and was told car still in depot as handbrake and clutch broken. I advised this was incorrect as we’d already fixed it. Woman completely unhelpful and we were told we’d receive an email later that day. Nothing. In the meantime I read all the horrific reviews and felt sick to my stomach. Phoned following day and again told car brakes, clutch broken. Placed on hold then told mistake made would be shipped following day. Following day they call to advise brakes and clutch not working. We pleaded with them to just take to searoad and we’d then deal with it. They refused saying it was dangerous. At this point we just wanted the car away from them fearing the damage they were causing. We hired Alex at Turbo Towing and transport 0419015148 (amazing service!) to rescue the car and take to a reputable shipping company. When he put the car on his flatbed he said the brake and clutch were working.
I genuinely believe they are malicious and don’t care once they have pocketed your money. All so unnecessary and stressful. Reported to ACCC.

Absolutely pathetic, rude arrogant and have no respect for vehicles. DO NOT USE THIS COMPANY. HAVE NO IDEA HOW THEY ARE STILL IN BUSINESS

EDIT:
Within 30 minutes of dropping off my car and giving my email address I started receiving enormous amounts of spam to that email.

It’s now with an intelligence agency for tracking to hopefully stop this abuse soon.

Unfortunately me too.

Simple transport from qld to wa. First I was told it was extra for transport as I had goods in the car. I had already spoken to someone who said I was fine to do it and then the day before told I needed to pay another $700. So I did. So I was told it would be 20-25 days. Perfect as I was out of town till then. I got an email in a week saying it had arrived and I needed to pick it up or start being charged. After my back and forth I showed them evidence and didn’t have to pay extra for storage.

HOWEVER
I just picked up my car and the guy came out with a jumper. Not a good sign. We jumped the car and ALL THE WARNING LIGHTS keep flashing and the car doesn’t charge the battery and the engine stops after a while no matter what you do. I’m at a 2 year old $450 heavy duty battery.

So I’m sitting on the side of the road in the heat waiting to pay someone god knows how much money to fix this. Honestly, don’t go near these people.

A traumatising experience to say the least. P&S burned my car, thousands of dollars worth of belongings, along with multiple other cars during transit between Perth and Sydney in July. In the 3 months following this devastating incident, no progress has been made and I have received zero compensation or care. The company is not taking any responsibility, and it is quite clear they are trying to shift the blame to their “carrier”. The staff have been condescending and extremely unhelpful on the phone and via email following this incident - they have not shown any empathy or care and have once even hung up on me while I was speaking, which is just blatantly rude. I have received barely any follow up, and the “update” emails that I do receive simply re-state the same thing over and over, that they are still trying to find the cause of the fire. I have received zero compensation for any of the losses and the company have told me it is not their responsibility to refund the $1300 I paid for the service that I very clearly did not receive. Truly the worst experience I have ever had with any company, and as a young person moving across the country, it has been a huge financial burden that has caused me a huge amount of stress and devastation. Please take my advice and steer clear.

company gives the transport industry a bad name. Quoted for a 4WD and paid the amount. Dropped off the vehicle and told all good. Then no less then 10 minutes later I receive an email saying it’s too long, or over 5.2 as per their small print T&Cs and need to pay double the amount. I said no and went back and collected the car. In the yard two of their employees were doing burn outs in a car before putting it onto a carrier. Luckily not mine. Anyway contacted them and was told I had to pay a $250 cancellation fee. Yep no problem as they were not taking my car anywhere. Their manager Moon was very condescending and extremely unhelpful. Didn’t even offer a solution and emailed me saying my vehicle was too high? He couldn’t even get that right and in my opinion this is a very worn out tactic they use to get extra money from trusting people.
I ending up being charged more than the $250 cancellation fee and took nearly 6 weeks.

Awful experience. My car was stuck in Adelaide for 21 days, and when I inquired about the delay, I was told it would be transported to Brisbane within a week. I ended up canceling the deal and went with another transportation company, and my car arrived in Brisbane in just 3 days. On top of that, they still haven't paid my refund. This is the worst company I've ever dealt with – don't trust them with your car. To make matters worse, their online tracking system doesn't even work. Do yourself a favor and spend a bit more on a reputable car carrier run by trustworthy people.

- DO NOT BOOK - SCAM BUSINESS -

We engaged P&S Logistics to move our new BMW x5 from Mornington BMW to Brisbane on 8 August 2024 under an express transport agreement. We paid $1,340 for this service.

Despite multiple promises to collect our vehicle, it was still sitting at BMW Mornington on 15 August 2024. As we had, by this point in time, been promised that the car would be collected on multiple occasions, we chose to cancel the service on this date.

Despite P&S's failure to collect the car, they initially attempted to charge us a fee of $300 despite no one attending to collect the car or it being scheduled. We disagreed and it was agreed that this would be lowered to $150.

On 19 August 2024, Meena advised us that the refund would be processed that week. No refund was received.

On 22 August 2024 we enquired as to the whereabouts of our money. On 23 August 2024, Meena advised us that the funds would be processed that week. No refund was received.

We contacted their office on 12 August 2024 to follow up the refund and were advised by the consultant that we would receive a return call. No such call or email has been received.

We would STRONGLY RECOMMEND you do not use this carrier. I was informed by multiple other providers that this is a common experience when dealing with this business.

We ended up using Greg at SouthCoast Towing Service (+61 416 124 632) who delivered our car safely in 3 days door to door. Would use this other company again in a heartbeat.