Our tour guide Julie and driver Mike were absolutely amazing. Julie in particular shared a wealth of knowledge about each area that we visited and gave great recommendations. She really went above and... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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I've just returned from a wonderful week in Puglia. So many stunning places visited. The Hotel Del Levante is great, the restaurant serves delicious food in true authentic Italian style by a friend... Zobacz więcej
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First time on a coach holiday. Was a great experience. Our tour manager Julie was exceptional. Very knowledgeable about the areas we visited and so well organised. She made everything very easy for u... Zobacz więcej
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Our particular tour was quite expensive, but very enjoyable. The location was beautiful and well situated for boat and bus trips. There were a few minor issues with the hotel, e.g. door card key trick... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Napisane przez firmę
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Dane kontaktowe
Cantium House, Railway Approach, SM6 0BP, Wallington, Zjednoczone Królestwo
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4,8
Doskonała
25 tys. recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The phone call was answered quickly
The phone call was answered quickly. The advisor was very helpful and efficient.
26 października 2026
Odpowiedź od Newmarket Holidays
Dear Jacqueline,
Thank you for taking the time to leave us a review! We’re pleased to hear that your call was answered promptly and that our advisor provided helpful and efficient service. We know how valuable your time is, and it’s great to know we made the process quick and easy for you.
Your feedback is much appreciated, and we look forward to assisting you again with your future holiday plans. Thank you for choosing Newmarket Holidays!
Kind regards,
Chris
Booking process
Booking process was easy to do and got confirmation within the time advised
23 października 2026
Odpowiedź od Newmarket Holidays
Dear Dolores,
Thank you for your feedback! We’re pleased to hear that you found the booking process straightforward and that your confirmation arrived within the expected timeframe. We know how reassuring it is to have everything confirmed promptly so you can start looking forward to your holiday.
Thank you for choosing Newmarket Holidays. We wish you a wonderful trip and hope to help you plan many more memorable adventures in the future!
Kind regards,
Chris
Dream safari at elephant lodge south…
Dream safari at elephant lodge south Africa ( bucket list )
Single mum with a young adult special needs for is 18 birthday .
Two incidents , crash into another jeep , then racing in the dark ended up with 2 passengers injured , eye & a whip to the leg bruises & cuts no medical care , no equipment medical aid at lodge .
newmarket dont care & head of customer services jill a nite mare of a person no understanding or empathy , just take your money & offer voucher of next trip with newmarket ( no thank you ) £500 lol
Dangerous & dont waste youre money on this safari its a money maker
Much better safari’s & safer places
No toilet rolls
& drink bill added to more than you drink , when challenged abusive staff & as a single parent scary
Miss trips as my son with autism as been hurt & scared , they would not help at all & he refused to go .
Which I'm glad as it was unsafe .
Dreadful company & I wouldn’t ever go again with newmarket !!!
Extra trips con …. Made to pay in-front of other guests ( not cheap )
Everything is tipping & made to feel embarrassed if you don’t
No privacy at meals .
Locked fridge in your room so no drinks & cashless facility so you have no choice but to agree to pay for extra drinks you never had else you got no drinks at all .
Worst holiday ever .
It was a relief to go home , just gutted as my boy who as special needs it was is 18 birthday present .
I am absolutely gutted wasted just over 5k .
30 czerwca 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
We are really sorry to read this. In the absence of your booking reference it is very difficult to comment further. It sounds as though you've been in contact with our customer relations team. I will follow up with them accordingly.
Ian
**UPDATE**
Having had the chance to review your case with our team, we thank you for sharing your experience, and we are truly sorry that your trip did not turn out as you hoped.
Safety is our priority on every holiday we operate and our local partners follow strict standards. We receive very few complaints about our safari holidays.
Your concerns were taken seriously and fully reviewed. It is clear this was not the right tour for your family’s needs, and we are sorry it fell short of expectations. We are pleased to note your formal acceptance of the compensatory offer made to you last month and on this basis, we consider this matter now closed.
We stand by the care our team took in handling your case, and by the quality and safety of our safaris.
Andrea Huntley was a fantastic guide.
Andrea Huntley was a fantastic guide.
She was sociable, warm, helpful and kind.
Teddy was a skilful and good driver.
We travelled 5 states & 1600 miles...
Its a great trip.
13 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Slyvia,
Thank you for sharing your experience! It’s wonderful to hear that Andrea Huntley made such a positive impression with her warm, sociable and caring nature. Having a guide who is both knowledgeable and genuinely interested in making everyone feel welcome can make a trip truly special.
We’re also pleased that Teddy’s skill and professionalism behind the wheel helped make your incredible journey across five states and 1,600 miles an enjoyable one!
Andrea and Teddy will be delighted to receive your recognition. Thank you for travelling with Newmarket Holidays, and we’re so glad you had such a great trip. We hope to welcome you on another adventure soon!
Kind regards,
Chris
Easy to book online
Easy to book online. Bonus of early booking reduction plus holiday extras voucher for airport. Impressed by speed call was answered by customer service, less than two minutes! We now have extra of airport lounge access, great!
27 października 2026
Odpowiedź od Newmarket Holidays
Good day,
Thank you for your fantastic feedback! We’re delighted that you found booking online so easy and were able to take advantage of the early booking discount and Holiday Extras voucher. It’s also great to hear that our customer service team answered your call so quickly and helped you enjoy an extra perk with airport lounge access!
We want every step of your holiday experience to be as smooth and rewarding as possible, so your comments are wonderful to hear.
Thank you for choosing Newmarket Holidays. Enjoy relaxing in the airport lounge and have a brilliant holiday!
Kind regards,
Chris
Excellent Customer service
The contact I had with Claire when I was booking my trip was excellent from start to completion of the booking. She answered all my questions, called me back as and when arranged, made arrangements to change to an earlier flight time and made transfer arrangements.
26 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Good day,
Thank you for sharing such lovely feedback! We’re thrilled to hear that Claire provided excellent customer service from your initial enquiry right through to completing your booking. It’s especially pleasing to know that she kept you informed, followed up as promised, and went the extra mile to arrange your earlier flight and transfers.
We know how important it is to feel confident that every detail is taken care of when booking a holiday, and Claire will be delighted to know that her efforts made such a positive difference.
Thank you for choosing Newmarket Holidays. We hope you have a fantastic trip and look forward to helping you with your future holiday plans!
Kind regards,
Chris
Emilia was.very.helpful and…
Emilia was.very.helpful and very.patient as I had several questions. I have always booked on line but as I had a query I needed to speak with someone. All sorted I just need to print everything out
I have used used your company several.times and have always your staff.very.helpful .
..
26 października 2026
Odpowiedź od Newmarket Holidays
Dear Chris,
Thank you for your continued support of Newmarket Holidays! We’re delighted to hear that Emilia was so helpful and patient while answering your questions. It’s reassuring to know that everything was sorted out and you’re now ready to get your documents printed and prepare for your trip.
We’ll be sure to pass your lovely comments on to Emilia. It means a great deal to us that, having booked with us several times, you continue to find our team helpful and supportive.
Thank you for choosing Newmarket Holidays time and again. We wish you a fantastic holiday and look forward to helping you with many more trips in the future!
Kind regards,
Chris
Booking process
Online booking was very easy and straightforward. Slight disappointment was confirmation didn’t include detailed itinerary.
24 października 2026
Odpowiedź od Newmarket Holidays
Dear John,
Thank you for sharing your feedback! We’re pleased to hear that you found our online booking process easy and straightforward. However, we’re sorry that your confirmation didn’t include the detailed itinerary you were hoping for. We appreciate you highlighting this, as feedback like yours helps us identify where we can improve.
Thank you for choosing Newmarket Holidays. We hope you have a wonderful time on your upcoming trip and create some fantastic memories!
Kind regards,
Chris
The staff I dealt with
The staff I dealt with Sarah, Ella and Tee were most helpful and informative. They had a pleasant, friendly and professional manner.
25 października 2026
Odpowiedź od Newmarket Holidays
Good day,
Thank you for your wonderful feedback! We’re so pleased to hear that Sarah, Ella and Tee provided such helpful and informative service. It’s lovely to know that their friendly, pleasant and professional approach made your experience with Newmarket Holidays a positive one.
We’ll be sure to share your kind words with all three of them. Thank you for choosing Newmarket Holidays, and we look forward to helping you plan more exciting adventures in the future!
Kind regards,
Chris
Sarah was very helpful and friendly
26 października 2026
Odpowiedź od Newmarket Holidays
Good day,
Thank you for your lovely feedback! It’s great to hear that Sarah was so friendly and helpful during your experience with us. We believe a warm and welcoming approach makes all the difference, and we’re pleased she made a positive impression.
We’ll be sure to share your kind words with Sarah. Thank you for choosing Newmarket Holidays, and we hope to assist you with many more memorable adventures in the future!
Kind regards,
Chris
I spoke to Zoe
I spoke to Zoe, who was very pleasant and helpful to me, as I will be travelling alone, and she advised me that I will not feel out of place. She was also very informative about the trip
26 października 2026
Odpowiedź od Newmarket Holidays
Good day,
Thank you for sharing your experience! We’re delighted to hear that Zoe made you feel reassured and excited about your upcoming trip. Travelling solo should be an enjoyable and rewarding experience, and it’s lovely to know that her friendly manner and helpful advice gave you confidence.
We’ll be sure to pass your compliments on to Zoe. Thank you for considering Newmarket Holidays for your travels, and we hope you have a wonderful time making new memories and discovering new places!
Kind regards,
Chris
The advisor Musa was very friendly and…
The advisor Musa was very friendly and answered all my questions.
26 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Cathy,
Thank you for your lovely feedback! We’re pleased to hear that Musa was so friendly and took the time to answer all your questions. Providing helpful, approachable service is something we truly value, and it’s great to know you had such a positive experience.
We’ll make sure Musa receives your kind words. Thank you for choosing Newmarket Holidays, and we look forward to helping you plan your next adventure!
Kind regards,
Chris
Professional pleasant and courteous staff
Tasha initially on enquiring and Tee guided me to change a forthcoming holiday with Newmarket holidays . The transfer over to my new dates and destination went seamlessly . They were both professional and extremely courteous.
Thank you .
27 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Barbara,
Thank you for your kind review! We’re delighted to hear that Tasha and Tee made changing your upcoming holiday such a smooth and hassle-free experience. It’s wonderful to know that their professionalism and courteous approach gave you confidence throughout the process.
We’ll be sure to share your lovely feedback with both Tasha and Tee, as recognition like this means so much to our team.
Thank you for choosing Newmarket Holidays. We hope you have a fantastic time on your new holiday and look forward to helping you create more wonderful memories!
Kind regards,
Chris
Booked holiday with Musa
Booked holiday with Musa , really helpful organised all my travel and travel needs explained everything about my trip . Will happily book with her again
27 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Carl,
Thank you for your lovely feedback! We’re so pleased to hear that Musa made booking your holiday such a positive experience. Taking care of your travel arrangements and explaining all the details clearly can make such a difference, and it’s wonderful to know you felt well looked after throughout the process.
We’ll be sure to pass your kind words on to Musa. We’re delighted that you’d happily book with her again!
Thank you for choosing Newmarket Holidays. We hope you have a fantastic trip and look forward to helping you plan your next adventure!
Kind regards,
Chris
Efficient Newmarket
I called Newmarket to check our passport details were correct, as we both had new passports issued and the numbers were not visible on-line. The phone call was answered promptly and I had a charming lady by the name of Tee assist me. She was very polite and professional and checked through the details for both my wife and myself, the overall call was only minutes long. I am so used to waiting for 30 minutes to get the simplest thing answered, it was a pleasant change, so well done to Tee and Newmarket.
27 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Scott,
Thank you for taking the time to share your experience! We’re so pleased that Tee was able to assist you and your wife quickly and efficiently with your passport details. It’s wonderful to hear that her polite and professional approach made the process so straightforward.
We know how valuable your time is, so it’s great to hear that you received the prompt service you were hoping for. Tee will be delighted to receive your recognition.
Thank you for choosing Newmarket Holidays. We really appreciate your kind words and look forward to helping you with your future holiday plans!
Kind regards,
Chris
We love Newmarket holidays
We love Newmarket holidays. The customer service advisor was excellent. Her name is Joyce and we would like to thank her for her support which was professional, courteous and efficient.
26 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Good day,
Thank you for your lovely feedback and for your continued support of Newmarket Holidays! We’re delighted to hear that Joyce provided such excellent service. We’ll be sure to pass on your kind words to her, as it’s always wonderful to recognise team members who make a real difference through their professionalism, courtesy and efficiency.
Thank you for choosing Newmarket Holidays time and again. We truly appreciate your loyalty and look forward to helping you plan many more wonderful holidays!
Kind regards,
Chris
Special birthday trip
This is our first trip to Italy, currently finishing off lake como trip ,high light was the Bernia Express.
The trip has been made by our lovely tour guide Fabrizio Teresi going the extra mile to make our trip so memorable. Looking after everyone throughout the week on trips and in the hotel Bazzoni. He is such a lovely guide, lots of knowledge about each of the areas we have visited.
Our hotel was lovely, staff , food and location was fantastic, lake balcony view topped the trip.
Thank you Newmarket for a fantastic visit 😊
21 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Tracy,
Thank you for sharing such a wonderful review! We’re delighted that your first trip to Italy and special birthday celebration have been so memorable. Fabrizio Teresi will be thrilled to know that his care, knowledge, and extra efforts helped make your experience so special. We’ll be sure to pass your kind words on to him.
It’s lovely to hear that you enjoyed the Bernina Express, the beautiful views from your balcony, and the excellent service, food, and location at Hotel Bazzoni.
Thank you for choosing Newmarket for such a special occasion. We’re so pleased to have been part of your Italian adventure and hope to welcome you on another memorable journey soon!
Kind regards,
Chris
Very helpful and understanding
Very helpful and friendly advice definitely book again
23 października 2026
Odpowiedź od Newmarket Holidays
Good day,
Thank you for your lovely feedback!
We’re delighted to hear that you found our advice helpful and friendly. Your kind words mean a lot to us, and we look forward to assisting you again in the future. Thank you for your support!
Kind regards,
Chris
Odpowiedź od Newmarket Holidays
Dear Helen,
Thank you for your lovely five-star review!
We’re delighted to hear that you found our customer service friendly and helpful. Your kind feedback is greatly appreciated, and we’ll be sure to share your comments with our team. Thank you for choosing Newmarket Holidays. We look forward to welcoming you on your holiday!
Kind Regards,
Jerry
Newmarket Holidays
Helpful service
I booked a holiday with Newmarket holidays and they dealt with my car parking etc. The lady on the phone was most helpful and put me at ease. A great ambassador for the firm
26 października 2026
Opinia niezależna
Odpowiedź od Newmarket Holidays
Dear Christine,
Thank you for your lovely five-star review!
We’re delighted to hear that our team member was so helpful with arranging your car parking and put you at ease throughout the process. Providing friendly, reassuring service is very important to us, and it’s wonderful to know this made a positive impression. We’ll be sure to share your kind words with our team. Thank you for choosing Newmarket Holidays, and we wish you a wonderful holiday!
Kind Regards,
Jerry
Newmarket Holidays
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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