MELIA HOTELS INTERNATIONAL S.A Recenzje 

Very overpriced for what it is.
The WiFi wasn’t working for a whole day which made remote working almost impossible (no apologies from the hotel). I was refused breakfast because they said it wasn’t included in my rate and asked to pay €28. When I got back to my room and checked my rate, breakfast was included. Really poor.

Somos socios club Meliá hace 14 años. Este año quiero usar mi membresía y las opciones que tengo. No existe ningún contacto telefónico para los socios de club Meliá, escribo a los correo electrónicos y nadie me responde. Ni siquiera me cobran el mantenimiento anual. Mejor dicho perdimos nuestra inversión por 50 años. No sabemos qué hacer?

Booked over a year ahead with on the beach. Messaged about an upgrade and found out by chance that the hotel was actually closed for refurb. The hotel had not advised on the beach of its plans. Now we have 3 weeks to go and no hotel getting a refund takes 14 days. Was sooo looking forward to our holiday and now am super stressed.

Be Aware! Very deceptive! There is no cancellation policy for those who book from Friday at 6 p.m. through Monday at 9 a.m. I booked a reservation on Friday at 8 p.m. and canceled it the same day at 11 p.m. via an email I sent to the agency (Logitravel). Prior to booking, I was told I had until the following day to cancel. However, the following day fell on Saturday. According to Melia, even though I sent my email on the same day I booked my reservation. Their office did not open until Mon. 9 a.m when they read my email. Therefore, I did not cancel my reservation in time. Do not book with them! It cost me $2900.00.

Worst service and safety experience in Hotel Madrid Via 25. Team very poor customer service and cero safety moral.

We are members and have sent several emails about a problem with our account. And no one answers. You spend a lot of money for the membership so you should at least get an answer when you have a problem.

I just thought it was not fair to only see negative reviews, so I'll add some positive note to Melia rating. My husband and I have recently spent a week at Melia Alicante. Impeccaby clean, great staff, good food. We took "the Level", and we think that extra cost pays. You have a personalised attitude and you feel cared for at every single step. With a little surcharge, we got upgraded to a Sea View room upon arrival, and, the mot important, our room was ready at 9:30 am when we shoed up at the hotel! That practically offered us one more full day of vacation, after a sleepless night traveling. Many thanks to everyone who made our stay enjoyable.

Awful company. Bizarre treatment given that they are in the hotel business. Still waiting for a call back from 15 February. Website faulty. Cannot book with them ! Do not book with them. No customer service. Avoid

Unfortunately, Melia has no 24-hour goodwill policy when booking a “take it or die” tariff. Mistaken the date? No show. Marketing campaigns such as “Wonderweek” (03/24) are misleading customers. Melia collects 5% extra fees when checking out at the hotel. Forced collection of tips. Sinister methods. Hypocritically asking for feedback afterwards.

After paying $495 per month for nearly a year, we tried to book our first vacation trip. We were told we CANNOT use the points we had already paid for. Then, we were told it would cost $1,030 (or $1,300) per person, per day - when we asked for clarification, we were hung up on. We did send an additional $517 as demanded. After a month, we STILL cannot get any kind of response - or refund - we had to cancel after already paying for plane tickets. Our e-mails and texts are ignored. This is a total scam. We have carefully documented every contact (which was brief) and e-mails and texts.

I recently stayed at the Melia Lanzarote and unfortunately, I cannot recommend it. My experience was marred by the staff's disrespectful attitude towards guests with allergies. Upon inquiring about ingredients due to my allergies, I was met with ridicule instead of understanding or assistance. Furthermore, the relentless push to sell their program was off-putting, and declining their offers resulted in rude behaviour from the staff. Just stay somewhere else!

1. La reserva en los restaurantes de especialidades resultó imposible, a menos que llegaras el sábado. Esto se debe a que el domingo por la mañana se abren las reservas para toda la semana, permitiendo que los clientes ya alojados ocupen todas las pocas reservas disponibles. Además, el día del registro no se permiten reservas en estos restaurantes y solo están abiertos para cenar. Para colmo, la última noche en el japonés, al cocinero le salieron dos mini cucarachas de la comida e intento matarlas sin que nos diésemos cuenta, pero finalmente empezaron a pasearse por la mesa. Si la parte de cliente ya tiene ese aspecto, no quiero saber cómo estará la cocina.
2. La calidad de la comida fue muy baja, aunque entendemos las limitaciones en Cuba, esperábamos una mejor experiencia, especialmente comparada con otros establecimientos en Trinidad o La Habana. Además, notamos que los restaurantes de especialidades ofrecían la misma comida que el buffet libre, simplemente presentada de manera diferente.
3. A pesar de la publicidad en línea que promocionaba barbacoas de langosta y otros platos, no tuvimos la oportunidad de disfrutar de estas opciones. Cuando indagamos al respecto, recibimos una respuesta sarcástica de un cocinero, lo cual refleja una falta de atención al cliente.
4. Las actividades acuáticas no se llevaron a cabo y encontramos los barcos y kayaks cadenados en la playa. El personal no brindó una explicación satisfactoria, simplemente indicaron que el equipo del recinto náutico no estaba disponible.
5. Las actividades recreativas como yoga y baile fueron escasas y solo se llevaron a cabo después de presentar una queja al servicio de atención al cliente.
6. También encontramos problemas en el mantenimiento de nuestras instalaciones, incluyendo problemas con la cerradura de nuestra habitación, falta de limpieza adecuada y áreas del hotel que parecían abandonadas o en mal estado.
7. La actitud de los empleados es lamentable respecto al cliente, hay que rogar para que te sirvan una bebida o que te ayuden con cualquier pregunta relacionada con el hotel.
8. Bebidas había básicamente agua, ron y esporádicamente algún refresco. En los 4 días no pudimos tomar ningún mojito de verdad, ya que no había ni agua con gas ni Sprite, todos se hicieron con agua normal.
A pesar de estas deficiencias, reconocemos que la ubicación del hotel ofrece acceso a una hermosa playa con vistas a los cayos, aunque este aspecto es común en otros establecimientos de la zona. Y el único punto a favor, es de verdad la amabilidad de algunos empelados, como los de atención al cliente (si fuesen todos como ellos, la estancia hubiese cambiado mucho) y el director del hotel, que en todo momento estaba atento y haciendo lo máximo que puede con el estado de este hotel. Ellos son lo único positivo que nos llevamos.

My wife and I went to Jardines Del Rey in Cuba,
The food was absolutely disgusting, (which most people complained) it is unbelievable how a 5 star hotel can serve such revolting food, we were so happy to be back home and eat a descent meal, we basically survived on bread and cabbage all week, water was scarce, the bed sheets and towels were never changed all week. we will never go back to cuba again, stay away from Cuba.

It feels like we have been scammed and ripped off “estafas a clientes”

Gran Meliá Palacio de Isora offered single family suites on their website. Instead it was two separate hotel rooms.

Further it offered “luxury all inclusive”. But the hotel rooms are tired, old and shabby. The food and drinks are disgusting.

Gran Meliá Palacio de Isora is mediocre at best, and the overall feeling is that I have been scammed with no offering of luxury.

Estuvimos en Meliá Marina Varadero, una decepción, no llega ni a pensión. Se te quita las ganas de ir a ningún hotel de su cadena

The website lies.
The photos show the hotel and beach. The beach is 1.8km away at the other part of their resort.
This is the worst “all - inclusive” we’ve experienced in fact it is not all inclusive.
1 restaurant you have to pay for everything
Fish restaurant only catch of the day was included.
That just leaves The buffet area which items often run out.
Beer is included. Red and White wines undrinkable. Gin unbranded and tasted nothing like Gin.
No sparkling wine included.
No Rum or Brandy included
Drink service would take 15 minutes even in an empty bar.
Enjoy you stay elsewhere!

Stay away from Melia if you can, it is a money-grabbing enterprise that offers very little value for your money. And do not be lured by those points - they are worthless. The billionair who owns it knows exactly how to empty your pocket and give very little back. I was tricked into booking a non-refundable rate with a promise of an upgrade on my birthday, which, what a surprise, never got fullfilled even though my birthday was during low season. The room in Marbella Banus was very tired and The Level offer was very poor. There are too many lovely hotels out there that would serve you better.

No admiten mascotas en nigún hotel de Madrid. Me parece una vergüenza

Ce lundi 29 janvier 2024, arrivé au restaurant à 12h, le service n'est pas au rendez-vous. 14h10 le dessert toujours pas servi. Pour un déjeuner à midi,je vous déconseille.

No confíen en Melia y sus productos vacacionales! Soy socia del Club de Vacaciones Melia desde 2008 y cada año el club de vacaciones funciona peor. Como a Melia ya no les interesaba el club dejaron de hacer miembros y sacaron un nuevo producto que llaman Circle y que lo comercializan como experiencias porque su departamento de Marketing es lo que aconsejan, al final es lo mismo que el antiguo Club de vacaciones Melia, intentan forzar a los antiguos socios a volverse de Circle pagando unos precios fuera de mercado. Cada día el trato es peor a los que nos hicimos del Club Vacation, van disminuyendo los servicios para arrinconarte a cambiar y librarse de las obligaciones que tienen. No solo la situacion es abusiva sino que ademas no tengo claro de la legalidad de sus actuaciones. Creo que las personas que piensa en confiar en Melia y hacerse de Circle deberían pensárselo porque imagino que terminarán tratándoles como a nosotros. No confíen en ellos!!!