MELIA HOTELS INTERNATIONAL S.A Recenzje 

Queremos compartir con ustedes la experiencia decepcionante que algunos de nuestros pasajeros han experimentado en el Hotel MELIÁ LAS DUNAS en Cayo Santa María, Cuba. Lamentablemente, esta estancia ha resultado ser un desastre en todos los aspectos.

Entre las numerosas deficiencias, destacamos:

Atención del Personal: El servicio brindado por el personal del hotel ha sido extremadamente deficiente, dejando mucho que desear en términos de hospitalidad y profesionalismo.

Falta de Alimentos y Bebidas: Se ha informado sobre la escasez de alimentos y bebidas, lo cual es inaceptable para un servicio de tipo "todo incluido". Los huéspedes han tenido dificultades para acceder a comidas y bebidas básicas.

Higiene: Los baños públicos se encuentran en condiciones insatisfactorias, y la falta de toallones ha generado largas colas y molestias para los huéspedes.

Problemas Logísticos: Las colas para solicitar desayunos y toallones son excesivamente largas, afectando la experiencia de los huéspedes y generando frustración.

Suministro de Agua: Algunos pasajeros han compartido que se les proporcionó una sola botella de agua para toda su estadía, lo cual es inaceptable y representa una seria falta en el servicio.

Como agencia de viajes, nos vemos en la obligación de denunciar estas condiciones inaceptables. Recomendamos encarecidamente a todos nuestros clientes y a la comunidad en general que eviten este establecimiento.

Nuestro compromiso es brindar a nuestros clientes experiencias de viaje positivas y seguras, y lamentamos profundamente que el Hotel MELIÁ LAS DUNAS no haya cumplido con estas expectativas.

Atentamente,
Carta Leandro - Titular
[Argtravels.tur.ar]

We have been going to the Playa Del Carmen resort for over 10 years. At least once a year. We even joined their Melia Circle. While our experience with the actual resort has always been great their management needs a lot of help. On our last trip we booked 4 rooms for 7 days. We picked specific rooms for each couple. When we arrived they didn't have any of the right rooms for us and then said that we would need to pay more for the rooms we were in. I said this was incorrect and asked them to sort this out before we left. I agreed to pay the difference since we all wanted to settle in. I didnt want to start our family vacation on a bad note. During the week I asked management several times if they had answers for me, they had nothing. At the end of the trip I was assured that they would figure this out and that we could call them directly even though we were leaving. This turned out to not be true. When we called we could never get anyone to call us back. So we figured we would email them instead. It has been over a month since the trip and not one person has contacted us back by phone or email. I am not the type of person to whine about money if I know that I got what I paid for. They promised a refund and that I didnt need to worry. That is not what is happening. I will not book another trip with Melia ever again until this is settled. I have already paid for the Melia Circle and I don't even care about the money I will lose. It is the principle at this point. Since I know TrustPilots platform and the way it works, I ask anyone that monitors this to ask for the verification so I can give you my information. I will start my giving you my confirmation number. 108886613

Pasé mis vacaciones contando las horas para irme del Hotel Sol Caribe Beach. La peor experiencia vacacional de mi vida.
La cadena Meliá Varadero es un auténtico fraude turístico.
Comida muy básica y repetitiva, 9 noches de estancia comiendo lo mismo, ofreciendo platos con base de arroz, pasta, plátano frito, purés, tomate asado... Interminables!! sólo en una cena cocinaron marisco, congelado, y estuvimos mi pareja y yo con diarreas durante toda la noche. Las escasas veces que ofrecen algo inusual, sirven contado y no reponen, si no cenas a las 6.30pm no llegas, comes comida con moscas o de bandejas escurcadas por el resto de huéspedes. Los restaurantes temáticos elaboran platos irrisorios, con los mismos productos que el principal.
Promueven el turismo de borrachera: con acuerdos con países amigos del Gobierno para ofrecer paquetes turísticos muchísimo más económicos que si reservas por tu cuenta, con razón más de la mitad de los huéspedes son rusos. Es complicado conciliar descanso con juerga y borrachera a diario.
Cobrando reservas a precio occidental (237$ que piden en recepción por noche en la habitación sol), pagando sueldos de 20-30$ al mes a los locales y ofreciendo gastronomía muy mediocre es muy fácil hacer un imperio, ni es de extrañar que el grupo Meliá abra tantos hoteles. A la sangría de la reserva, hay que sumar el gasto adicional que supone salir de la monotonía (pagando taxi a precio de oro: 10$ por 3 mins. de transporte hasta el boulevard), y comer diferente en Varadero pueblo, donde allí siempre había de todo lo que faltaba en el hotel, langostas y camarones incluidos por menos de 10$, a pesar de que excusan el bloqueo internacional para justificar la falta de víveres.
Días antes de mi salida reporté mi malestar a atención al cliente del hotel, que aseguró responderme tras hablar con el responsable, pero nunca me contactaron, a pesar de alojarnos en el mismo recinto.
Durante mi estancia tropecé con un socavón en la rampa de acceso al hotel, precisamente huyendo del recinto para poder comer algo decente en el pueblo. Esguince de tobillo y las dos rodillas sangrando, aun tomando antiinflamatorios. Las intenciones de atención al cliente, durante la asistencia médica, fue clara: evitar cualquier responsabilidad civil por parte del hotel.
Vendéis en vuestra web la excelencia, pero es todo un engaño. No volveré a alojarme en un Meliá, ni se lo recomendaré a ningún amigo ni familiar.

My wife booked a holiday at Melia Sol Barbacan. We were extremely disturbed to discover that after check-in, her personal Melia rewards account details were removed from the account and replaced with all of my details instead - name, date of birth, passport number etc. I don't have a Melia account and my personal details have replaced hers without permission being given from either one of us. We both consider this to be a shocking and serious breach of GDPR and of our personal privacy. Despite raising this issue with Sol Barbacan and Melia, the account details have not been corrected and we have not received any form of apology for this issue. The Melia rewards system is a joke anyway, an absolute sham. No details at all on their website about how the points are supposed to work, but they claim that you can use them 'a thousand different ways', a ludicrous exaggeration on their part when you struggle to find a use for them even one or two ways. Any company that would tamper with a client's personal details can only be described as untrustworthy in the extreme, and even more so when they refuse to rectify the issue.

It was the wrost hotel experience of my life. I published a review about their hotel in malta... And the director published my full name in his answer and lied about the behaviour while i have many email from him trying to let me forget....and trying lately to appologize.
The same person refused me in the hotel because their paiment terminal was not working.... He was not aware about how to resolve issue that was his or hotel fault not customer fault.

This company should be shame to let irresponsable people manage a full hotel and treat foreign turists like this. They know we come from other country then it was the best eay to ruin the trip...
I had to resolve the issue myself calling The Headquarter of melia in spain and to try myself to resolve...which was their job in the reception but they know that you just come from airport and they wanted to ruin my life and my holiday.

I dont recommend melia in malta.

For the diffamation on internet . they dont care...if their director publish sensitive informations about a customer only because he put a low score in his review.. .
The direction of melia covered this directo and let him hurt customers many times whatever i leaved the hotel months ago... he dont forget me.
To my email they answered me that the director removed my full name and for them its resolved.... what a joke !!!

El jueves 16 de noviembre intenté reservar en Paradisus gran canaria del 16-24 de agosto 2024, 2 adultos y 1 niña de 9 años, vi precios y decidí esperar a la oferta de black friday. Mi sorpresa es que es exactamente el mismo precio el día 17 de noviembre que empieza su oferta black friday de un 35% de este hotel + 5% por hacerlo a través de la App. Adjunto fotos a modo de prueba del 16/11/2023 y pantallazo de hoy día 18, pero ayer día del comienzo de la oferta también era el mismo, pensé que no se había activado el la oferta.

También quería reservar para el 5-16 de agosto de 2024 en el mismo para 1 adulto y pasa lo mismo, son los mismos precios con y sin oferta.
No entiendo el enredo……

Seit mehr als 20 Jahren sind wir Gäste in den verschiedenen Melia Hotels.
Unsere Erfahrungen sind überaus positiv, ein so herzliches und professionelles Entgegenkommen sind einzigartig
Wir erhalten ein Upgrade, und viele andere Features als Zusatzleistung überaus großzügig
Wir kommen wieder und sind sehr Treue Kunden

We've been attempting to get in touch, but unfortunately, their team has been unresponsive. This is frustrating, especially considering the timely deductions from our account. Due to the lack of response, we haven't booked our plane tickets, and the prices have significantly risen (over $200 per ticket). This has been an incredibly poor customer service experience. When we've called, their team has redirected us to other departments, creating unnecessary delays. This has been a significant waste of our time and money. I will caution my family and friends against using their services. This has been a truly unpleasant experience.

Ich war Beruflich 5 Nächte in diesem Hotel. Leider wurde ich und mein Kollege mit einem Arroganten Ton von dem Herren empfangen und die Dame mischte sich immer in das Gespräch ein. Wir haben dann mit dem Manager das Problem behoben und mit dem Herren an der Rezeption uns ausgesprochen. Die Dame aber blieb eiskalt und Grüßte nicht mal mehr zurück wenn ich sie die Ganze Woche immer Gegrüßt habe. Aber mit Spanisch sprachigen Kunden konnte sie Lachen und Grüßen. Ich fühlte mich keinen Tag Wilkommen. Die Zimmer sind gut. Etwas gealtert aber nicht verlebt. Das Frühstück und das Frühstückservice ist sehr gut da ist nichts auszusetzen. Wir haben unser Anliegen an unser Travel Service Center weitergegeben und werden das beobachten.

This is a rating about the customer service for the Meliá rewards loyalty program. Basically there is no customer service. There is no email address, and they completely ignore me on social media. Impossible to talk to anyone if you have a problem. Won’t be using them again.

Je suis déçu de cet hôtel, je voyage énormément et c est la 1 er fois que je voyage en Allemagne et danc cet hôtel. Je suis malheureusement tombe malade. Il m'ont fait payé 500 euros de frais de nettoyage car j'ai eu un accident et y'a eu du vomis sur le lit. Il ont directement pris les frais sans mon autorisation. Quoi que il m'avait fait signé un papier à la réception en allemand même pas en anglais ce qui les autorise à prendre ce qu'ils veulent de ma banque. Après plusieurs échanges par téléphone et par mail aucune incompréhension de leur part. Après avoir plusieurs fois communiqué que j'étais énormément malade et que cette somme était pas juste.
Personne ne veut rien savoir. Quel honte et quel mauvaise expérience dans cet établissement.

Le programme de fidélité n est pas à la hauteur : limite de points sur réservation de deux chambres selon les hôtels et les périodes de réservation , baisse sensible de la qualité de service et d accueil …

Sol Sun Beach, Tenerife.
We arrived at reception to be greeted by discourteous female receptionist. We had booked, through our holiday company, a room without steps to its access.
This person constantly stated that they did not have any rooms without steps. We knew differently because of a previous stay. After a lengthy heated argument, during which she stated that you could not go anywhere in the hotel without steps she conceded. Eventually, after I stood my ground, she accepted that they did have rooms without steps, so she had not been factually correct. However, suddenly they did not have any available. She took us via two sets of steps to a quote “superb room”. However, it was possible to get to this room without using steps. The room was a mere shadow of our previous stay. If I lived in Spain I would take her to ECHR.
The room had hair on the floor for 4 days. I have a photo of proof. The bathroom sink was partially blocked, again for 4 days. There was a broken pen on the floor for 4 days.
The air conditioning did not work correctly and day 3 failed completely. Thanks to Amigo Sergio, who explained how to reset, it was ok afterwards.
Every evening there was an horrendous noise coming from the above sun terrace. The last evening it lasted for over one hour 30 minutes, it was like a cannonball being dropped and bounced.
Thanks to Raul and his staff/chefs who endeavoured to make our holiday into a pleasurable experience.
Furthermore, the hotel no longer has mobility scooters and has had the chargers taken out. One day we enquired about one but the answer was NO.
Yet outside the hotel there were at least three sites hiring mobile scooters.
I have photos to prove that the room did not have a bath or mini bar despite being in the room booking details.
A member of staff needs a P45 and MANAGER needs to get out of IVORY TOWER just to see what’s going wrong. The female is apparently well known in Costa Adeje for her attitude.

I like Melia hotels so I cannot give 1 star here. But the booking site has a few issues. For example you get the following error instead of a useful error:
"We were unable to complete the operation LOYALTY_CREATE_PURCHASE_ERROR"
Another example is that my points got reserved but my booking was not confirmed. Interesting. I have contacted Melia again for support...

Melia paradisus varadero un autentico horror e insalubre todo destrozado y con cucarachas en las comidas vergonzoso y todo esta en fotos

Horrible Hotel! trashy guests without behaviour, most unpolite employees, old sucking furniture, mattress dirty and with bedbugs, cockroaches, poor little fan, room temperature above 30 degrees, balcony door does not close, safe does not work. Music from 9 a.m. to 12 p.m. sanitary poor and old. Got sick back home all over with bedbug bites and less of sleep as the drunkyards where noising the whole night and slapping doors. No one cares.

Estuve 4 noches y 5 días en Sol Guadalmar Moby Dick Málaga,y quedé con muchas ganas de volver,las personas son hermosas,todo entorno al hotel súper limpio, desayuno muy bueno y son gentiles las personas que allí trabajan,no se sus nombres porq de seguro que los mencionaria sin que quedé Nadie fuera,me recuerdo sus caras principalmente de dos señores q son súper agradables,hablo del restaurante desayuno,Las chicas de la recepción para q decir, Son Hermosas las recordaré siempre:Irene,creo Noemí y otra muchacha q fue la q nos atendió apenas llegamos ese día 22/09/2023 también le mando un abraso enorme.
Bien;le doy 4 estrellas porq la limpieza de las habitaciones no es la mejor, en cuanto al servicio cambio de toallas tampoco es el mejor,y otra cosa importante;la higiene de las fundas de almohadas,El hotel las personas de lavandería deben lavar muy bien las sábanas,fundas y toallas porq en el caso mío encontré una funda sucia de viejo,osea tenía cosas pegada y no de reciente, no he querido comentar negativo de esta estructura pero me siento con el deber de hacerlo ya que Repito:Yo quiero volver!!!!,Mi corazón quedó allí en ese lugar un lugar fantástico y de personas hermosas.
Gracias.amo a España en general

This hotel is neither luxury or 5 star standard when we first arrived there was an air of indifference, no welcome or assistance, I asked to see the premium room we had booked before paying only to be told it was against hotel policy ! It was not a twin bedded room as booked and was extremely small on calling reception for a manager she came and said housekeeping would come and split beds .This was not convenient as we wanted to freshen up for dinner .were upgraded to the ‘Level’ facilities asked for an alternative room and was told a colleague would come to show us. They never arrived , on going to bed I could not turn off a light and called reception no one arrived by 12.30 and had to sleep with light on . Had breakfast in the ‘Level ‘ dining room the buffet was cold and congealed with flies all over it nothing was covered ! Saw the guest manager who told us to change room we would have to pay an extra €200 per night under protest we did as once beds were split was like sleeping in cupboard the corridors were in darkness until sensors tripped lights and on going to bed we found sheets were damp and had to call housekeeping to change at 11.45 pm . Could not face the ‘Level ‘ exclusive breakfast buffet again so used the usual buffet which was slight improvement. Didn’t bother on last morning . Asked several times to see general manager who was never available. An absolute joke of a luxury hotel . Waste of time and money !

Recently returned from sol pelicanos there r ain’t any good points food terrible room awful staff rude no balcony the list goes on avoid at all payed good money for nothing SOL PELICANOS u ruined our holiday safely say won’t b returning

I have been trying to update my Melia awards profile ( does not work ) , to contact reservations by phone ( published phone number does not exist, to make a reservation ( the system returns with an error)
Useless , in the sense that I did not success with any of the above. Ill change Hotel but I wander what will happen to my meli rewards points