MELIA HOTELS INTERNATIONAL S.A Recenzje 

2 Wochen vor der Anreise musste ich stornieren und 90% (!) der Übernachtung und des Frühstücks zahlen. Das ist für mich ein guter Grund, ab sofort wieder über booking.com zu buchen statt direkt bei den Hotels.
Und Melia kommt auf die blacklist.

Ich bin nun wirklich sehr lange Meliá-Kunde und solange alles läuft, ist es wie in jeder Firma: Es gibt nichts zu beanstanden. Aber wehe, es funktioniert mal nicht. Hier zeigt sich dann, wie gut eine Firma wirklich ist.
Im Juli buchte ich mit meinen Kindern das Meliá White House in London. Da ich beide anderen Häuser in London schon kenne, dachte ich, das wäre eine prima Idee, meinen Geburtstag auf diese Weise zu feiern. Nun ja, wie das so ist mit spontanen Ideen. Es war leider eine totale Vollkatastrophe.
Dieses Hotel ist total runtergerockt und alles andere als ein guter Ort, um einen Urlaub mit seinen zwei Kindern zu machen. Schon bei der Ankunft hatte ich das Gefühl, am besten reise ich gleich wieder ab. Dieses Gefühl gab mir auch die Person am Empfang – ich habe mich so richtig schön unwillkommen gefühlt.
Reinigung gibt es nur am Montag und am Freitag. Ich innerlich nur so, da ich ja am Dienstag angereist bin: Na hoffentlich gab es letzte Nacht keine Gäste. Und was soll ich sagen, die Suite war total versüfft. Schimmel im Bad und eine Ausstattung aus einem anderen Jahrhundert.
Wieder zu Hause versuchte ich, der Meliá-Gruppe eine Chance zu geben, und schilderte den Vorfall. Telefonisch war zunächst niemand zu erreichen und auch die schriftliche Kommunikation verlief ausgesprochen schleppend. Gerade als langjähriger Kunde fand ich den Umgang mit der Reklamation ziemlich enttäuschend.
Nachtrag: Inzwischen hat der Kundenservice reagiert und sich der Angelegenheit angenommen. Das möchte ich fairerweise auch erwähnen und habe meine ursprüngliche Bewertung deshalb auf drei Sterne angehoben. Die Bearbeitung hätte aus meiner Sicht deutlich schneller und unkomplizierter laufen müssen, aber am Ende wurde zumindest reagiert.
Mein Fazit bleibt daher gemischt: Mit Meliá habe ich über viele Jahre auch gute Erfahrungen gemacht, das Meliá White House Apartments würde ich nach diesem Aufenthalt allerdings nicht noch einmal buchen.

MELIA DUNAS BEACH Isla de la Sal, Trato con desprecio, mal educados suciedad en habitaciones, mobiliario jardin inexistente o mal estado, cucarachas en restaurantes gatos por todos los restaurantes, comida pasable, no hay aire acondicionado, ascensores que no funcionan, sin toallas de piscina y casi de baño .....y la frase favorita, "es lo que hay" hagan lo que quieran

I stayed at the Melia Benidorm. The location was excellent, the hotel needed a bit of a refurbishment, the staff were excellent too. Overall hotel is positioned brilliantly the only thing that let is down was the rooms.

My wife and I are MeliáRewards Platinum members. Over 18 months we’ve stayed 80–90 nights across around 10–12 Meliá properties. Including Circle, our annual spend exceeds £20,000, with numerous future stays booked.

We’re experienced, loyal customers, not occasional guests judging the programme from one stay. What we’re seeing with the advertised Platinum complimentary upgrade benefit is increasingly concerning.

ME MARBELLA

We were told the next room category was fully booked and unavailable as our complimentary Platinum upgrade. I immediately checked Meliá’s app: that supposedly unavailable category was still being sold for our exact dates and I could proceed towards payment. We were also offered a paid upgrade.

ME Marbella responded to my Tripadvisor review saying an upgrade became available later.

How can a category be unavailable for a complimentary upgrade while apparently available to purchase?

MELIÁ BERLIN

No complimentary Platinum upgrade. During our stay I personally overheard management discussing targets for selling paid room upgrades. This prompted me to investigate Platinum upgrades and commercial upselling.

MELIÁ WHITE HOUSE LONDON

Again, no complimentary Platinum upgrade.

MELIÁ BARCELONA SKY

Rather than receiving the complimentary upgrade we expected, we ended up paying for an upgrade ourselves.

Four recent stays raise the same concern.

MELIÁ’S OWN PUBLISHED MATERIAL

A Meliá recruitment advert for a Front Office Manager at Meliá Paris Vendôme explicitly includes “upselling” and management of room availability/rates among the role’s commercial responsibilities. The position carries an annual bonus equivalent to 8% of gross salary. To be accurate, Meliá does NOT say this bonus is specifically linked to room upgrades.

Meliá’s corporate reporting also records 1,395 employees receiving 2,478 hours of “Upselling” training and describes variable remuneration linked to corporate and individual objectives.

Upselling is normal hotel business. But when Meliá promises Platinum members complimentary upgrades “subject to availability”, members deserve to know how these objectives coexist.

OTHER PLATINUM MEMBERS

On FlyerTalk, a Platinum member reported INNSiDE New York providing no upgrade or late checkout despite pre-arrival offers to purchase upgrades/benefits.

Another experienced Platinum member reported hotels refusing upgrades when rooms were available and said this was why they preferred securing upgrades through online check-in.

Members have also reported the complimentary-upgrade facility disappearing from Meliá’s online check-in/app. A Platinum For Life member said Meliá acknowledged app problems. Another reported previously receiving online upgrades in Frankfurt, Düsseldorf, Bali and Cancun, but no longer seeing options after app changes.

WHAT DOES “SUBJECT TO AVAILABILITY” ACTUALLY MEAN?

Nobody expects Platinum status to guarantee a suite. But if I can stand at reception, open Meliá’s app and purchase the higher category for the same dates, why isn’t it necessarily “available” for my complimentary upgrade?

Is there separate paid and complimentary inventory? A quota? Does each hotel decide what Platinum members can access?

Most importantly: how does Meliá ensure commercial targets to SELL upgrades never take precedence over complimentary upgrades promised to Platinum members?

I am NOT alleging hotels deliberately withhold complimentary upgrades to sell them. I’m asking Meliá to explain the safeguards ensuring this cannot happen.

After our repeated experiences and similar member reports, this deserves a clear corporate answer.

Meliá Hotels International: please define precisely what “subject to availability” means; whether a higher category still on paid sale should ordinarily qualify for a Platinum upgrade; and how paid upselling and complimentary upgrades are managed together.

Platinum members deserve transparency.

This hotel in Sunny Beach, Bulgaria Melia sunny Beach hotel is absolutely beautiful. The food is lovely for all inclusive. You’ve got your beach lounges on the beach where you’ve got your drinks and food and you don’t have to pay for the lounges also the rooms the family rooms are great lovely and clean round the pool. Every bit of this hotel is clean friendly lovely place for you to take children there’s everything there for a wonderful wonderful holiday. Me and my mum and my sister had couldn’t ask for anything better. They made a mistake with our room so the next morning they moved us to our family suite Paul and Seaview and we had a late checkout and we didn’t have to go until our bus arrived which was at 9:30 at night and we didn’t have to leave our room until we wanted to, which was ideal. The stuff in this hotel cannot do enough. They are lovely and if anyone complains about this place they’ve got to be really picky.

Three of my family were unwell within hours of the set menu at the hotel's Sumendi restaurant; the one who didn't eat the fish was fine. Flies on the cheese during service. Two official complaint forms filed at checkout; the hotel later refused any reimbursement and didn't address the illness. No accountability.

Tres miembros de mi familia se encontraron mal a las pocas horas de tomar el menú cerrado en el restaurante Sumendi del hotel; la persona que no comió el pescado no tuvo ningún síntoma. Durante el servicio había moscas sobre el queso. Al hacer el check-out rellené dos hojas de reclamaciones oficiales; posteriormente el hotel rechazó cualquier reembolso y no hizo mención alguna a la indisposición sufrida. Ninguna responsabilidad asumida.

Good staff, good location, good restaurant, but there are some real design flaws. Getting off the elevators, the hallways are dark, a bit scary. The ridiculousness of the lighting extends to inside the rooms, where the lighting is controlled by tiny plastic cubes in clusters that we had to keep trying to figure out. The floors are cheap laminate. But the worst design is the bathrooms, which are designed (poorly) to be part of the bedroom, little privacy. We stayed in several rooms. No doors for the bathroom....in one case, just a curtain separating that part of the room. The glass shower and toilet doors have tiny handles as small as a fingernail. One room had a beautiful bathtub which no one could use because it was so difficult to get in and out of. A hook for a hanging towel is just a few inches on top of one of the light switches (not a big deal, just shows how they did not pay attention to detail). No wash cloths, no hand towels, no bath mat, and of course no complimentary toiletries. They suggest that a guest ask for the toiletries at the front desk if required but this should not fall to the guest (especially because this hotel is NOT inexpensive. None of the details took into account the idea of function.

Actualización 16 de septiembre. La desfachatez de menea hoteles internacional no tiene límites. Para tapar su incompetencia y no responder a mi reclamación.( Cason14555626) sobre los 191 € de los gastos en el Hotel en Portugal y el suplemento de mí perro HAN PROCEDIDO A ELIMINAR Y BORRAR la consulta directamente de mi historial, de la web y de la aplicación. Como vulgarmente, se dice,, les he pillado con el carrito del helado., eliminando el rastro digital de las quejas de sus clientes, Platinium.
Una gestión barriobajera , ruinosa y fraudulenta y cada vez con más problemas con los puntos y eliminandótelos en cuanto pueden. Ya está interpuesta la denuncia en la oficina de consumo.

Room 312: Mould, Broken Shower, Unsafe Toilet Seat and Poor Complaint Handling
We recently stayed at Hotel Corte Rosada from 30 August to 6 September and, unfortunately, it was one of the most disappointing hotel experiences we have had.
Our room (312) had a persistent damp odour from the day we arrived. We later discovered mould on the hallway ceiling. As someone with asthma, I experienced breathing difficulties throughout the holiday, which significantly affected my enjoyment of the stay.
The room also lacked mosquito screens on doors and windows. Because ventilation was necessary due to the damp conditions, mosquitoes entered the room freely and I was left with numerous bites.
In addition to these issues, the shower was completely non-functional when we arrived and had to be repaired after we reported it. The toilet seat was also the wrong size and shape for the toilet, making it unstable and unsafe. My partner strained their back as a result before the seat was eventually replaced.
What was most disappointing was the way these concerns were handled. The management arranged for builders to paint over the mould-affected area while we were still staying in the room on our final night. This left a strong smell of paint and appeared to address the symptom rather than the underlying problem. Given that I had already informed staff about my asthma, this response was particularly concerning.
Despite reporting these issues to reception and later submitting a formal complaint, we have not received a written acknowledgement from hotel management.
The setting and surroundings are lovely, which makes this experience even more disappointing. However, the condition of the room, the health and safety concerns, and the lack of effective customer care mean that we cannot recommend this hotel based on our experience.

We stayed at Meliá Palma Marina in June 2026 as a family with a young baby, having booked Half Board. Having been vegan for 15 years, I have never had issues getting simple meals adapted, but this hotel was a total disappointment.
On our first evening, no one greeted us at the restaurant, and asking for a table was met with a strange, baffled reaction from a senior waiter. When we asked our waitress about vegan options, we watched her consult this same senior waiter—who threw his arms in the air with visible frustration at our request. She then returned to state outright that they could not accommodate us and offered zero solutions. While this waitress was personally very sweet (and made us feel welcome at breakfast every morning), she clearly had no power to help. After we insisted they could surely assemble a simple meal with fewer ingredients, we were served an appalling dinner (plain lettuce with croutons and a dry pizza). To top it off, they charged us €50 (€25 each) for this awful meal and refused to refund it, despite forcing us to downgrade to Bed & Breakfast for the rest of the week because they couldn't cater to us—ironic, given breakfast actually had great vegan options and a dessert at dinner was labeled vegan.
Adding to the frustration, Guest Relations invited us to a meeting that we were excited about, thinking it was proactive customer service to resolve our dining issues properly. Instead, it turned out to be an hour-long high-pressure sales pitch for the Meliá Club that completely wasted my partner's time.
While management agreed in writing during our stay to a €300 partial refund for the remaining unused meals, getting that money back was an absolute nightmare. After their initial payment system failed, the hotel completely ghosted us, ignoring all direct emails and messages. Getting our agreed money back required an enormous amount of time, energy, and stress—navigating PayPal disputes and spending 1.5 hours on the phone with our bank to secure a chargeback. We strongly suspect the hotel ignored us hoping we would simply give up, as many people likely would.
While the hotel physical facilities are fine, the total lack of basic customer care, terrible food accommodations, and post-stay negligence make this property impossible to recommend.

Disappointing stay and no response from customer service

We booked seven nights at Grand Hotel Europa Shkodër but left after only three.

The hotel was undergoing extensive renovation, with the entire lobby closed, which had not been clearly communicated when booking. The indoor pool and spa were also unavailable, and our room had no balcony despite this being something we expected when booking.

We also paid for breakfast for the full stay but only used it once, as the quality and selection were disappointing.

I contacted Meliá Customer Service afterwards requesting reimbursement for the unused nights and breakfast. They state that they respond within 3 days, but it has now been 10 days and I have received no response.

Very disappointing experience and poor customer service from a hotel associated with the Meliá brand.

I stayed at melia vilatania in benedorm and the facilities are fantastic but the service is terrible - they did not make the bed, they did not empty the bin and when we left the used towels in the bath they just hung them back up and said we being eco friendly you must re-use - what a shame they don’t get good service

Estuve una semana en el Meliá de canarias y nos trataron a mí mujer y a mí excelente. Lo malo es que el checkin me parece muy temprano

Very disappointing experience – not what we expected from Meliá

Our stay at Meliá Cala Galdana has been extremely disappointing, especially for a hotel of this category and marketed as family-friendly.

The most serious issue was a safety incident involving our 2year-old daughter. While I was giving her a shower, a soap holder attached to the bathroom wall detached and fell, including the full soap container. Fortunately, it landed on me rather than on my daughter. I suffered a bruise, but the consequences could have been much more serious.

Poor cleanliness, including dirty floors, chairs and placemats in the restaurant, and on two occasion we found a hair in our food.

Despite travelling with a two-year-old, at every breakfast and lunch we had to ask for a placemat and cutlery for her. Towels and room preparation were also repeatedly prepared for 2, and stained bed linen was not changed until we specifically requested it.

Even a simple request for warm milk for our daughter turned into a 30-minute wait and several calls, and eventually we had to cancel it.

Unfortunately, we were also disappointed by the management’s response when we raised these issues, including significant delays in providing the official complaint form.

We experienced consistent lack of attention to cleanliness, service and, most importantly, guest safety.

We expected much more from the Meliá brand and would not recommend this hotel, particularly to families with young children.

We regularly stay at the Sol Sun Beach Apartments in Costa Adeje. We have always found all the staff to be friendly and helpful if needed. Over the years we have had the odd problem, but it has always been resolved as quickly as possible. Carolina who is the guest manager is always very pleasant and always approachable. We have just been dealt a series health issue and between Carolina and Melia management, they have treated us with compassion and kindness. The issue we had was dealt with extremely quickly once we reached out to them. We have also found the loyalty program to be very good and we will be going back to the Sol Sun as soon as possible.

* Hotel Melia White House London*

If I could rate 0 stars, I would! Extremely disappointing — would not recommend

Our stay at this hotel was completely unacceptable and fell far short of what was promised. The problems we encountered were disappointing enough, but the hotel’s poor communication and lack of meaningful customer service made the situation considerably worse.

We raised our concerns during our stay and expected them to be addressed professionally. Instead, we were met with little meaningful assistance and no satisfactory effort to put things right. For the amount paid, this level of service is simply not acceptable.

Guests should expect basic standards of cleanliness, comfort, professionalism and customer care. Unfortunately, our experience fell well below those expectations.

I would strongly advise potential guests to think carefully before booking. Based on our experience, we would not stay here again and cannot recommend this hotel.

PS: Took over a month to get any resolution after our complaint.

No tiene nada que ver con lo que vende la cadena Meliá. Es muy engañoso. Estaría bien hace años, ahora se quedó muy anticuado.
No tienen tablón de anuncios para las actividades, poco sitio donde hacerlas, no hay suficiente espacio donde sentarse, lo haces en el suelo para ver los espectáculos. La piscina siempre sucia de vasos. Los jacuzzi no funcionan. Las duchas entre la playa y la piscina sucias y atascadas...
A la llegada del hotel nos quisieron promocionar una habitación mejor si pagábamos 640 dólares, dijimos que no porque llevábamos todo incluido y a los cinco minutos nos lo regalaron. La habitación era una cama grande y una cama nido cosa que no habíamos solicitado, queríamos dos camas de 2x2 como figuraba en la foto del hotel. Tuvimos que pedir cambio de habitación y nos dieron otra con dos camas pero de 1,20cm., con lo que perdimos otro día más a vueltas con la maleta. El bufete del hotel muy malo todos los días lo mismo ABC y los sofás donde te sientas muy sucios. La piscina estaba sucia que tardaron medio día en limpiar, no sabíamos si era vómito o si era heces. Después todas llenas de vasos alrededor y llena de suciedad. Casi todos los días nos duchamos en agua fría y un día nos quedamos sin agua, ni para lavar los dientes. Por varios días faltó hierbabuena para poder hacer mojitos,cuando no te lo ponían podré. El traslado por dentro del hotel tardaba mucho y fueron poco simpáticos y amables, les faltaba la alegría con la que ya contaba otras veces de punta Cana.
La gente de animación bien pero tiene muy poco espacio donde poder hacer sus shows. Lo dicho no volvería a este Meliá ni de broma, todo el mundo se quejaba y estaba poniendo reclamaciones.

Nos alojamos en el hotel Meliá Cala galdana 5 estrellas. Teníamos una reserva en la habitación supreme, llegamos alrededor de las 19:00 hs, vamos a una de las piscinas y nos dicen que no tenemos acceso y que tenemos que pagar extra 30€ por persona, cuando la piscina cierra a las 20.00hs. Cuando al hacer el check-in nos informan que solo tiene que haber disponibilidad. Por la noche vamos a uno de los restaurantes del hotel que cierra a las 23:00hs. Cuando nos reciben a las 21.40 nos dicen que está la cocina colapsada y que van a tardar mucho que mejor vayamos a otro sitio, (el restaurante estaba medio vacío, tras nuestra insistencia a pesar de los problemas que nos ponen nos sientan y el tiempo de espera fue el normal… parecía que no nos querían atender. Al medio día vamos al restaurante cape nao después de haber hecho la reserva por la mañana y pedimos una mesa con visitas a la playa y ventilador cerca y la señorita Luna nos dice que esa mesa no es posible ni la de alado.. preguntó el motivo y la respuesta es me han dicho que no se puede, nos sentamos en otra y delante nuestra unos clientes que acaban de llegar sin reserva los sientan ahí. Nos enfadamos y hablamos con un responsable y nos dicen que no nos invitan a una copa de cava.. tras el mal servicio nos levantamos y nos vamos o otro sitio a comer. Y por último al hacer el check out pedimos para ducharnos o una habitación de cortesía y nos dicen que están completas y que la tendríamos que haber reservado antes en el check in. Todo esto además de ser beneficiarios y ir siempre a los Hoteles de Meliá. Me parece vergonzoso en un hotel de esta categoría tener este trato pésimo y la respuesta no y problemas para todo. Una experiencia Malísima la cual me gustaría tener una respuesta.
Muchas gracias

We stayed at Pardadisus in Playa Del Carmen. Worse experience my wife and I were in bed our first night there and we had one of the hotel maids in our room standing in the corner of the room by the balcony doors staring at us while naked in bed the hotel management is trying to say it was turn down service. We called the Mexican police only to have them turned away by hotel management stating they have no jurisdiction on hotel property. They never did rectify the situation that occurred with maid.