MELIA HOTELS INTERNATIONAL S.A Recenzje 

Do not stay at a ME Hotel. I stayed at ME London Hotel in February 2026, expecting a luxury experience in the heart of London. Instead, I experienced one of the most disturbing and traumatic situations I have ever faced while traveling.

During my stay, £13,000 was stolen from my room. The theft occurred after housekeeping had cleaned the room, and the maid assigned to my room was the only person with access during that period. This was not a minor incident or misplaced item — it was a significant amount of money.

What made the situation even worse was how poorly it was handled by hotel management. Rather than taking decisive action, showing urgency, or demonstrating genuine concern, the response felt dismissive and inadequate. When a guest reports a serious crime like this, especially involving such a large sum, the expectation is immediate escalation, internal investigation, and full cooperation. Unfortunately, that was not my experience.

Luxury hotels market themselves on security, discretion, and trust. Guests should feel safe leaving their belongings in their room. In this case, I did not feel protected, supported, or respected after reporting the theft.

Travelers deserve to know that, based on my experience, security and accountability were severely lacking. I strongly urge anyone considering a stay here to think carefully and take extra precautions with valuables.

This was not just disappointing-it was a terrible experience.

I rarely leave reviews but after the NY experience at Melia Costa Adeje felt compelled –
Whilst the Hotel has some excellent staff, the Management shirk responsibilities, lie and take liberties in charging outrageous prices for seats and table at New Year Eve …when we’ve already paid a premium to stay over the festive period.
Repeated requests for minor support ignored and then positioned that bathmats are not available due to H&S ☹, with cockroaches in main dinner area brushed off as “sub-tropical norm”! (when it’s been raining for 2 days)!
We are frequent travellers and accept the 5-star rating can vary, and that with running a large Hotel, mistakes can be made which we fully accept. However, when the Management fail to take responsibility and blatantly lie about replies and deny that they are not looking for additional revenue by charging for a seat / table at NY Eve, then this is the last time the Melia Group will get any further bookings from us.
Avoid Melia Costa Adeje until the Management change and clients become the focus, not profiteering liars. Oh, didn’t mention the 3 days of food poisoning (which was not mentioned as from a pool sandwich)!
Steer clear!

Letzte Woche für April im Innside by Melia Barcelona Apolo 1 Zimmer für 2 Tage sehr günstig gebucht. 3 Tage später wurde uns das Zimmer kommentarlos, wegen angeblicher technischer Fehler storniert. Betrag über 349,60 € wurde sofort zurück überwiesen. Normalerweise kosten 2 Übernachtungen ca. 600 €.
Gestern war der Preis bei 440 € und sofort nochmal reserviert.

Gleiches Spielchen:
"...am 02.03.2026 per Sofortüberweisung bezahlt. Leider konnte diese Bestellung aus technischen Gründen nicht bearbeitet werden.
Wir möchten uns für die entstandenen Probleme entschuldigen und werden die Rückerstattung veranlassen, sobald wir deine Überweisung erhalten haben. Habe bitte etwas Geduld, da die Rückerstattung je nach Bank einige Tage dauern kann."

Unverständlich! Dann lockt doch nicht mit SUPERPREISEN. 😵‍💫

Le service réclamations clients de Mélia est vraiment lamentable. Nous avons signalé plusieurs problèmes sur un de leur établissement (Benidorm) la réponse n'a pas pris en compte ma réclamation. Réponse du service "si je voulais avoir de la qualité il fallait que je paye plus cher et que je prenne un hôtel plus cher" oui évidement vue comme ca !!!!!
NE RESERVE JAMAIS AVEC AUCUN HOTEL MELIA CAR SI VOUS AVEZ UN PROBLEME ILS NE SONT EN RIEN COMPATISSANT ET ARRANGEANT.
A FUIR ABSOLUMENT

Très déçue de notre première et dernière expérience chez Mélia Hôtel !!! Nous avions réserver un séjour du 21 avril au 23 avril dans le Mélia Ibiza. Hors, notre vol a été annulé et reprogrammé un jour plus tôt (le 22 avril au lieu du 23 avril de base). Devant l'impossibilité de nous rendre sur notre séjour a cause de la compagnie aérienne, nous demandons a Mélia Ibiza la possibilité de nous rembourser la réservation afin de réserver une autre date ultérieurement. Le service client nous répond que cela est impossible, que l'annulation du vol et la reprogrammation un jour avant n'est pas de leur ressort, et qu'ils ne feront aucuns gestes. Ce a quoi j'essaie de leur faire comprendre que nous non plus n'y sommes pour rien et que nous sommes a deux mois de la date et qu'ils auront largement le temps de relouer la chambre entre temps, donc qu'ils nous volent juste de l'argent. Ce a quoi le chargé de clientèle me répond ouvertement qu'en effet, ils reloueront la chambre entre temps et que c'est le jeu, qu'ils gagneront deux fois sur cette chambre là et que c'est comme ça. A aucuns moments, le chargé clientèle essaie de me trouver une solution, il me prend de haut, et me raccroche même au nez a la fin de notre conversation.
Par mail, plus tard, nous demandons au moins un avoir, mais ceux ci refusent encore, ne nous proposant que de modifier nos dates dans l'année. Or, étant infirmière, et ayant deux enfants, il nous est impossible de savoir à l'avance quand nous pouvons recaler des dates.
C'était un voyage pour notre anniversaire de mariage, et nous avons perdu 336€ par un manque de compassion et d'honnêteté, pour un voyage même pas effectué!! Ce ne sont que des voleurs, et ils le revendiquent!! A fuir!!
Nous ne passerons plus jamais par Mélia Hôtel!!

Melia Fuerteventura advertised as a 5* Hotel. Not sure who awards the stars, clearly they never stayed here!
Don’t bother with the Reserve upgrade. Apart from an adults only pool, with no food options and depending on staff member in attendance very little in the way of service. Reserve lounge used for breakfast and snacks in the day closes at 6.00pm so once again privileges are very minimal. The worst point is definitely the food which varies between poor and inedible. Management really do not care. Lip service for any complainants but nothing changes.

Website rewards system is just useless!! Provides you with nothing, no email address, no upgrade options? Crap in every sense. Ill be deleting the account as soon as the holiday is over.

Stayed at Sol Tenerife. Horrible hotel. Cockroaches and mold in bathrooms. Room "upgrade" was the same room but on a different level. Every day we came to the hotel room and found cockroaches on the floors running. Incompetent staff when we explained the problem. Cracks in the walls and old worn out floors also in the hotel itself. Do not recommend this hotel.
2/5 star hotel at best.

Melia Rewards program is unfortunately not capable of holding the promises.
Promoted their card for my stay, welcome points. Mentioned that points are on the card and i will see it in 2 days. After weeks still did not see the points, never got them. Contacted them, have told to go on the registration and reply there. Never got an answer, neither the points. DEAR MELIA, this is your LOYALTY Program, IF YOU IMPLEMENT SUCH PROGRAM YOU SHOULD BE CAPABLE OF MANAGING IT INSTEAD LEAVING INTO HANDS OF CALL CENTER not capable to speak english. ALTERNATIVELY DO NOT CALL IT MELIA International, keep it MELIA ESPANA, no?

Melia Wellness, Punta Cana.
I’m writing this review while still at the hotel, and I can’t wait to get home. This place is awful, and it’s our 11th Caribbean trip, so far this hotel is the worst we’ve ever experienced.

On arrival, we weren’t offered any refreshments or towels to wash our hands which is a standard greeting.

The staff across all areas are very unfriendly. No one smiles, and when you approach them, you have to say hello because they don’t even bother. This applies to the hostesses as well when you go for dinner. It’s as if they’re doing you a favour by letting you in.

The drinks selection is terrible. The white wine selection is extremely limited to just Chardonnay. If you want anything else, you have to buy a bottle, and they won’t even sell it by the glass. I tried to buy my preferred wine by the glass because I really dislike Chardonnay, but they only sell bottles!

Another issue we’re having is with the smoking. This is supposed to be a wellness resort, but the pool area is filled with cigarette smoke. It’s the same in the bar area, especially during performances in the evenings. You end up smelling of cigarettes on your clothes and hair. It’s absolutely disgusting and clearly not what wellness is supposed to be.

If you want a sun lounge by the main pool, you have to wake up at 5am and reserve it! It’s ridiculous. The staff doesn’t control it at all.
The main restaurant during breakfast and lunch is severely understaffed. We’ve finished our food and left while still waiting for our drinks on several occasions. The food is average and seems to be overly salty, even the vegetables. Tables are not set up with napkins and very often bread is not covered with anything meaning people touch it directly when cutting bread. At one restaurant we had to book, I was served food I clearly stated I was allergic to. This was due to a staff member whose English was very poor but overall the resort staff speaks very poorly. We’ve requested to speak to the general manager multiple times. When asked about his name, we weren’t given it because the staff member behind the customer service desk said they weren’t allowed to provide it. However, you can easily Google his name. The general manager is never seen and when you request a meeting they don’t even get back to you. He should be removed immediately and replaced by someone more experienced as he clearly can’t manage a hotel with over 500 rooms. I spoke to someone called Junior from the customer service desk to address my concerns. I found him very defensive and could not see any improvement afterwards. Do not come here.

Melia Punta Cana

GOOGLE REVIEWS ARE FAKE - staff beg for reviews and watch you leave them, or in some cases, ask for your phone to do it. You can spot patterns in their reviews.

Context - 36yo British woman, well travelled, not my first time in Dom Rep and not a fussy eater. I’m on day 4 of my holiday and would not recommend.

• Bedrooms ok, bed comfy. Air con super noisy especially on lowest setting.
• Food mid, mostly cold, but can cobble something together like meat and salad.
• Live cooking stations are a shambles. Never waited so long for food - and then it’s undercooked. It’s like the chefs don’t know how to stock control.
• Every morning at breakfast we’re showed do a dirty table. Why?!!
• Always chasing down cutlery, salt and pepper, condiments, coffee with breakfast, napkins. Drinks with dinner are so slow they consistently turn up at dessert.
• It’s off season but we’ve struggled to get sun beds everyday. So today we moved further up the beach and staff asked for our “level” wristband. They were the same cheap plastic sunbeds further down the beach and dozens empty. She said we had to move. I asked where are we supposed to sit / how do we get sunbeds if pool and beach are totally full and she gave me a dirty look, shrugged and walked off. Shockingly rude. Resorted to moving peoples towels.
• Service in general is inconsistent but leaning on the side of poor. Hard to get a smile out of someone unless they’re flogging you something. We’re very generous tippers and we’re very low maintenance holidayers but even the basics are lacking here.
• No pool / beach service for drinks unless “level” but if I hear one more offer of a photo, activities, dolphins or spa; I’ll scream.
• Bali beds at massive extra charge despite vast majority sat empty everyday. 40USD
• No cushions on loungers unless “level” (only by pool though, still cheap plastic on beach).
• If you’re unlucky to be placed in the rooms near reception - good luck. Building site next door working until 7pm. We were at a beach location and the best by far.
• Beach lovely, no speakers allowed which is great.
• Mini bar not stocked on 3rd day. Two calls and a visit to reception and STILL no water brought to us.

We weren’t being cheap either - we paid for premium when booked and would have considered the level upgrade had it have been offered to us at check in. It wasn’t. But also, why should we need to pay £££ for basics?

Melia position themselves as super luxurious so my expectations were high / to match but this is probably the worst “5star” I’ve experienced and massively overpriced.

The reviews here are pressured by staff. READ CAREFULLY. You’ll see a pattern of recommendations for the same names over and over, and a short review of only dinner / drinks? So someone spent an entire week here and that’s their only review?????

Recommend or visit again? Never.

Dear manager / person replying to this post. Don’t bother with your response. There are clear ways to make this resort better and it’s obvious that in recent times standards have slipped. Non Level customers need to be treated better and your kitchen staff need training.

Drop to a 3 star and over-deliver instead of promising 5 star and letting us down

My fiancé and I chose the Meliá Punta Cana Beach Wellness Resort for a milestone trip involving our anniversary, my birthday, and our engagement. We upgraded to “The Level” specifically for the promised seamless, high-end experience. What we received was a systemic failure in service and basic hygiene.
The Reality of “The Level” Experience: 5.5-Hour Check-In Delay: Despite arriving at 12:00 PM, our room was not ready until 5:30 PM. We were kept in “limbo” with repeated promises of “a few more minutes,” effectively losing a full day of our vacation.
Serious Hygiene Failure: Upon finally entering our room, there was sand on the floor. More alarmingly, a soiled housekeeping rag was left behind in our living space (see photo). For a resort marketed on "wellness," this level of neglect is unacceptable.
Concierge Breakdown: Our "The Level" concierge, Alejandro, was consistently unresponsive. Multiple requests for restaurant reservations via WhatsApp were met with "I'm working on it" but never confirmed. We eventually discovered through another staff member (Danger) that reservations had been made for late hours without our consultation or notification.
Unprofessional Management: When we attempted to discuss a rejected Spa reservation with management (Anna), we were dismissed by staff who stated she was "too busy" to speak with us.
Service at bars and restaurants was noticeably slow or non-existent unless cash tips were provided upfront—a practice that contradicts the spirit of a luxury all-inclusive resort.
We attempted to resolve this privately with Meliá International. Despite providing photographic evidence of the dirty rag and logs of the communication failures, their "restitution" was a room upgrade certificate for a future stay. Essentially, their solution to a failed exclusive experience is to ask the guest to spend more money to receive a benefit they already paid for.
While staff members like Danger and Octavius were professional, they could not compensate for the management failures. If you are celebrating a milestone, do not trust this resort with your special occasion. They do not honor their premium service promises, and their "Service Recovery" is non-existent.
I have attached the correspondence from Meliá’s corporate team to show that even when presented with clear evidence of hygiene and service failures, they refused any meaningful restitution, offering only a certificate that requires me to spend more money at their properties to receive any benefit.

the Website is virus infected and screws up your social network !!!! cuidado be careful!!

I have a pending complaint with JET2holidays against MELIA re their discrimination towards me at the Melia Sol Lanzarote .This below is my JET2 review but is also applicable to MELIA
I get that some people use these Scooters just as a means to get around but i DO have Scoliosis of the Spine and struggle to walk over short distances .I am also a fall risk and get very breathless .I did have my Blue Badge with me and also a text on my phone from my GP stating my medical condition but this company , despite me sending an email , still treated me like trash and totally ruined my Holiday .

Disability complaint not been addressed
Love love love Jet2 but have been waiting 51 days for my complaint to be addressed by Jet2 .ABTA’s code is 28 days from receipt of acknowledgement from Company , even with XMAS , you would have thought this would be back by now ? My Complaint - nothing trivial and i have also sent it to the Spanish Disability Tourism minister and Sophie Morgan , a UK Disability Advocate as i was discriminated against in a large Spanish Hotel - part of a very big chain - because my mobility method of getting around was a Scooter and not a Wheelchair , which would have been ok .Even when i got permission to use it , i was still harassed to the extent the Scooter got broken ( cannot prove it was them ) but it was only 6 weeks old and worked fine until a waitress grabbed hold of it and tried to yank it out of the space it was in .They ( MELIA) then proceeded to tell me i couldnt use it in the Restaurant or the lift - they had put us 12 doors down on the 1st floor away from the lift despite them knowing i was taking a Scooter for my Mobility .

Reseña – Nochevieja en Meliá Sitges

Reservamos un paquete de Nochevieja en el hotel Terramar de Sitges: cena de fin de año + alojamiento, viajando con nuestros dos perros Spitz. Precio total: 874 €.

El hotel es realmente muy bonito, un cinco estrellas situado directamente en el paseo marítimo de Sitges. Además, es uno de los hoteles más pet-friendly que conocemos: los perros son aceptados en todas las áreas, lo cual es un punto muy positivo y poco habitual en este nivel de establecimiento.

Sin embargo, a nuestra llegada a la habitación nos encontramos con un fuerte olor a desagüe y la calefacción no funcionaba. Tras avisar a recepción, un técnico intervino dos horas más tarde para restablecer la calefacción, lo cual no es aceptable para un hotel de esta categoría, especialmente en una noche tan señalada.

En cuanto a la velada de Nochevieja, el inicio fue excelente:
• Cóctel de bienvenida a las 19:45
• Entrada a una sala magníficamente decorada con temática jungla
• Espectáculo con cantantes y bailarines, vestuario espectacular
• Champán rosado Moët & Chandon ilimitado

Todo estaba perfectamente organizado y la atmósfera era festiva y elegante.

Lamentablemente, la cena fue una gran decepción.
El menú fue, sin exagerar, el peor que hemos tenido en una Nochevieja: platos sin nivel, sin creatividad, más propios de una cantina que de un hotel cinco estrellas. Para el precio pagado, el nivel gastronómico fue inaceptable y arruinó en gran parte la experiencia.

Conclusión:
Un hotel precioso, excepcional para quienes viajan con mascotas, una puesta en escena de Nochevieja muy lograda… pero una restauración totalmente indigna de un 5★. A este precio, se espera excelencia, no mediocridad.

Top Frühstück. Top Service.

Zimmer könnten für ein 4 Sterne Hotel noch moderner gestaltet werden.

Ansonsten Top.

Vor allem Standort Oberhausen. Sehr viele Parkplätze. Alles was man für den Alltag braucht kann man zu Fuß erreichen.👍

Iba con mi hermana con idea de tomar algo en la cafetería, pero el portero no nos dejó entrar y nos invitó a que consultáramos los precios. Le dijimos que nos daba igual el precio y aún así no nos dejaron entrar. Nuestro aspecto es normal, mi hermana es abogada y yo funcionaria, creo que nada sospechosas de que no podamos pagar una consumición, incluso alojarnos en el hotel.
Pero como digo, no nos permitieron la entrada. Un trato discriminatorio y humillante. Ya no volvería aunque me lo permitieran. ¡¡Menudo clásico y falta de respeto!!.

An Extremely Disappointing Experience – 40th Birthday Ruined

I rarely leave negative reviews, but our experience at Inside Hotel Manchester was so unacceptable that I feel compelled to warn others.

I purchased their highest-priced package as a special 40th birthday surprise for my best friend. The package clearly presented the hotel, spa and restaurant as connected services. At no point during booking was I told these departments operate separately, and this misrepresentation set the tone for the entire disastrous day.

Booking & Communication Failures
I had been corresponding with the Spa Manager, Lisa, since mid-November and had confirmed treatment times and a restaurant booking, including arranging something special for my friend’s birthday. However, when I arrived at the restaurant, staff told me they had no record of my booking at all. This caused immediate stress and confusion. We were eventually offered a different time, but it was nothing like what had been arranged.

Spa Experience – Unprofessional & Chaotic
Despite notifying the spa that we would be five minutes late (and being told it was fine), we received no welcome, no guidance and no explanation of the facilities. Staff were openly texting clients, the changing room was overcrowded, and I had to get changed in a toilet cubicle. Other guests were also visibly frustrated.

To make matters worse, around 45 minutes after we arrived, I was told that the therapist, Francesca, had become unwell during my friend’s treatment and would not be able to carry out my massage. I had travelled specifically for this package, so this was incredibly upsetting. My friend later said her massage felt rushed and shorter than the full hour we paid for. Francesca seemed fine previous to this, gushing to me about how everyone her massages.

More Confusion & Contradictions
When we tried to clarify the refund, the hotel insisted they had nothing to do with the spa, despite the package linking everything together. The restaurant then said the missing spa payment might affect our meal unless I paid again—after I had already paid £240 for the package.

The most shocking part came when we went back to the spa with the restaurant manager to find someone in charge. We found Francesca—who had supposedly gone home ill—inside eating lunch with a sign on the door reading “with a client.” It was incredibly unprofessional and further eroded trust.

Birthday Meal – No Effort at All
By the time we sat down to eat, the day was already ruined. No special touches had been arranged for my friend’s birthday, despite repeated reminders. When I asked, a staff member told me, “There’s not a lot we can do,” and half-heartedly suggested putting candles in the food. Completely unacceptable.

I later learned the meal had been booked under Lisa’s name, which is why nobody could find it—something we were never told.

Overall
What was meant to be a memorable 40th birthday turned into a stressful, disappointing ordeal. The communication between the hotel, spa and restaurant is non-existent, the professionalism is severely lacking, and the entire experience was far below what is advertised.

I have requested a full refund and a formal explanation of the multiple failures across all departments. Until this venue addresses these issues, I cannot recommend them to anyone.

Ist nicht so schlimm nur in die Jahre gekommen.
Keinen USB Stick auf dem Zimmer für eine behinderte Frau. Die wär schon am Limit.
Für behinderte Menschen nicht geeignet. Auch der lächerliche Eingangsbereich nicht.

La experiencia en este hotel fue espectacular. Sobre todo por el trato de sus trabajadores en concreto de Jeremi. Muy servicial y atento a lo que se pudiera necesitar. Muy divertido. Muchas gracias por todo