MELIA HOTELS INTERNATIONAL S.A Recenzje 

Our stay at Meliá Punta Cana was nothing short of amazing! The resort is stunning, peaceful, and full of Caribbean charm, but what truly made our vacation unforgettable was the incredible team working there.

A massive thank-you to Jeremy, Graylin, Maria, and Jefrey from the animation crew! Their energy, positivity, and fun spirit lit up every single day. They made all the activities—from pool games to evening entertainment—so enjoyable. We always felt welcomed and included, and their smiles made the whole experience even better.

We also have to highlight Candida, the best server in the entire resort.

Regards from the Serbian crew — Saša, Nikola, and Dajana — who want to send a huge thank-you to the whole Meliá Punta Cana team for making our holiday unforgettable. We appreciate you all and hope to see you again soon! 🇷🇸❤️🌴

Such a great time at Melia Punta Cana. The entertainment staff - Jeremi, Jeffrey, Teo, Greylin and Maria were so attentive during our stay. They’d come personally invite us to activities and come check in on our day. They were great and so fun!! The activities themselves were great - coconut oil workshop, hat painting and many dance parties. Restaurants were so yummy and loved the coffee place in the lobby. The area and resort itself is beautiful. Our stay was definitely made better by the amazing staff and entertainment personnel!

Hotel Madrid Chamartín in Madrid, Spain, part of the Meliá Hotels group, was a major disappointment. The property was in unacceptable condition: dirty hallway carpets, dim lighting, broken toilet seat, cracked ceilings, damaged drapes, and a grimy remote control. The pool area, visible from the room, was equally neglected.
After one night, the decision was made to leave and book another Meliá property—INNSiDE by Meliá Madrid Valdebebas—which was clean, modern, and welcoming. That experience reflected the quality expected from the Meliá brand. Unfortunately, the full four-night charge at Chamartín was still applied, resulting in overlapping charges and double payment.
Customer service was contacted and photos documenting the issues were shared, but the response from Caroline P., Voice of Customer Coordinator, was dismissive and made no effort to resolve the matter. Management at the hotel was unavailable during the stay.
⚠️ This property felt more like a rundown hostel than a luxury hotel. The marketing is misleading, and the lack of accountability is concerning. This matter will be escalated to Meliá Hotels International, but in the meantime, this review is shared to warn others not to make the same mistake.

on 11/20/2025 I called the phone number and spoke to a representative and she gave me an email address that did not work. My husband died and I wanted to cancel my fully paid Melia membership. So I can cease all future maintenance fees.

I do find some of these reviews strange. We've been coming here for about five years – and it's now a regular event. The entire family love it. I can't recommend it highly enough. Simply my favourite hotel.

I stayed at the Melisa in Yangon. All the staff was amazing! They were 10 star accommodating. I want to thank the front desk especially Aung and Nanda!
The service was outstanding! I want to thank all the staff outside-Paing, Johnathan and Min Thant Soe. They were friendly and warm. I had a wonderful time. The people in the restaurants were also fabulous and the food was excellent. You could eat at one place and order from both places. The pool was also amazing ! I hope to return soon. It is right next to the Myanmar Plaza as well. You can walk from the hotel to the mall.

No lo recomiendo en absoluto.
👉 Me robaron en la habitación y el hotel no se hizo responsable ni ofreció ninguna compensación.
👉 Solo limpian cada dos días, algo inaceptable para un supuesto 5⭐️.
👉 La comida del buffet deja muchísimo que desear.
👉 En el spa la mitad de los chorros no funcionan, la sauna averiada, y todo con pinta de abandono.
Cada día había clientes quejándose por diferentes problemas… No fui la única decepcionada.
💸 Pagas por un 5 estrellas, pero lo que recibes no llega ni a 3.
Una gran decepción. No volvería ni lo recomendaría a nadie.
#MeliaDunasBeach #Meliá #HotelDecepcion #NoRecomendado #ExperienciaReal #VacacionesArruinadas

Stor imødekommenhed. Personalet meget serviceminded. Værelser perfekte Alt fungerede.

Me by Meliá Puerto Banus Marbella Málaga tienen dos restaurantes y no pagan a los trabajadores son unos sin vergüenzas

Took 90 minutes for shuttle to hotel. Called 3 times for directions to pickup location and all they said was go to location G. We almost got run over by the rental cars until we found the right level. Avoid this place if you are looking for convenient shuttle or front desk assistance

Una experiencia horrible tanto por parte del personal del hotel de Melia punta cana beach,tanto por parte de la supuesta atención al cliente que lo único que te dicen es que sienten mucho lo ocurrido que ya te apañes tu que ellos ya han cobrado.
Asi en pocas palabras

There were hundreds of fruit flies buzzing around the breakfast station all 3 days of our visit, landing on all the bread and meat items.

The towel radiator didn't work at all. And the bed was stained with blood/plasma. Not impressed with the London White House location.

Just arrived, not what I expected cor what I payed. The room which is an upgrade is extremely dated. Dirty walls. The bath is very dirty. The tv does not have one English spoken channel. The net curtain looks as though it has been up for 30 years its very dirty. I am extremely disappointed to say the least.

I was threatened with the police after agreeing to take items off my bill.

Here’s my response:

Hi Maine,

Thanks for your reply, which I find very disappointing and generic. I have run a hospitality business myself and always prided myself on providing excellent customer service and I’m in a customer facing business now.

I wouldn’t normally argue over 100 Euros. My point was that I’d agreed for the amount to be taken off my bill and then was threatened with the police being called by a member of staff who seemed to take the whole episode personally and publicly made me feel small.

Your compensation offer was derisory. I do not accept it and have no intention of staying with you again, which is very disappointing as it was a much needed break at a time of stress for myself and my wife, which has now been spoiled. I hope that, even though you feel that you have covered yourself in terms of any liability in this respect, you are humble enough to learn from your mistakes.

Respectfully but very sadly,

Sean Titley

Encouraged to join Meliá rewards and book direct for best prices. Booked with hotel and when I check current prices it is half what I paid. Not interested in amending price or goodwill gesture as I was looking to book further nights.
Will never use chain again. Genuinely feel cheated out of money. Abysmal service.

We stayed 5 nights at Gran Meliá Palacio de Isora, booked through Jet2 for £3,298 all-inclusive. Unfortunately, the reality fell far short of the “luxury, tailored experience” they advertise.

Our first room had cockroaches in the bathroom and mold around the door frame. After repeated complaints we were moved to another room at 1am — not exactly a stress-free start.

The “All Inclusive” package is misleading and limited. Many restaurants aren’t included, poolside food is not included, and the drinks list is restrictive. For example, we couldn’t order a simple Martini cocktail despite both ingredients being on the inclusive list — the staff told us they could only serve them separately. Drinks listed as “included” (like Martini Rosato) were not available, and alternatives suggested by staff were later refused because they “weren’t included.”

Service was equally disappointing. While using a Bali Bed we reserved, we pressed the service button and waited over 2 hours with no response, eventually having to chase staff ourselves. Another guest was complaining about the same issue at the desk. When someone finally came, there was no apology — we were told staff were “on lunch.” A manager we spoke to was blunt, dismissive, and told us we were “only all inclusive guests” and could go elsewhere if we weren’t happy.

The Guest Experience team later apologised and offered partial reductions on some charges, but refused to fully clear spa charges because they considered it an “external business.” Even after negotiation, they only agreed to reduce these by 50%. Considering the price we paid and the poor service we received, this felt inadequate.

The location and design of the hotel are stunning — the building, views and potential are all there. But the experience is undermined by poor service, unfriendly management, and restrictive policies that make the “all inclusive” feel anything but. We saved for over a year to stay here, and left feeling let down and frustrated.

I wouldn’t recommend this hotel to anyone expecting true luxury or value for money.

Prima All-in Resort Melia Sunny Beach!
Wij zijn met het hele gezin (2volw 3 kids) en een vriendin van mijn dochter 10 dagen in dit resort geweest. Het resort, het eten en de kamers zijn helemaal prima/goed. Het is en blijft een persoonlijk ding of je van zo een massaal resort houdt. De kinderen hebben een heerlijke vakantie gehad, wij zouden volgend jaar wel wat kleiner gaan. Het gaat om 1000+ kamers. Wel knap dat alles dan wel zo strak geregeld is. Bulgaren zijn nors en afstandelijk merkten wij. Dat is niet persoonlijk, maar de cultuur lijkt zo te zijn. Dus al met al; de vlucht was goed, het resort is in zijn totaliteit goed, maar het land, de mensen en de omgeving zijn niet helemaal ons ding. Mocht je gewoon lekker van het zonnetje willen genieten en onbeperkt willen eten en drinken terwijl de kids zich vermaken dan is dit resort een prima bestemming. 2 aquaparken in de buurt zijn ook heel leuk (wel heel duur, maar als je de hele dag gaat echt de moeite waard).

Although I mentioned that my daughter has a birthday when she arrives, they didn’t help to organise a birthday cake or sth. else. Unaccaptable to reach out hard via email for the business area and ignoring the email after seeing that.

Logo no primeiro dia da estadia, num jogo de futebol organizado pelo staff do hotel onde imperou a violência, o meu filho de 13 anos partiu o braço. O staff continuou o jogo e deixaram uma criança de 13 anos há procura dos pais sozinho por um resort enorme. Depois do incidente andei a semana toda a pedir para falar com o diretor do hotel que nunca estava disponivel. Tive de perceber sozinho quem era o dito diretor e confrontá-lo no hall do hotel. Foi de uma má educação sem discrição, com ameaças e a dizer que nada tinha o hotel a ver com o incidente. Já de regresso escrevi à cadeia a relatar o sucedido e nunca tive uma resposta do grupo Melia, só do hotel onde defendiam as mentiras que o diretor disse e continuo a dizer. O hotel em questão é o Melia Dunas Beach resort na Ilha do Sal, cabo Verde. Mas a ausência de uma resposta por parte da cadeia melia também mostra o nivel a que este grupo chegou

Melia hotels use Melia Escapes and in turn Logitravel to manage their package bookings.
We had and continue to have a nightmare with this so, I can only say, don’t use this service and the hotel package option.

Our booking was for a trip in May and we remain out of pocket by €105.51 and only have offer from Melia to address this, which was less than this and with no consideration or recompense of the impact caused.
Why would we accept less than we have had to pay ? Equally, I am shocked that this is the level of service that you would deem is acceptable and would aspire to.

As there are medical considerations and high anxiety around travelling, much is always planned and booked in advance to ensure smooth outcomes. It is fair that issues arise, but these should be managed much more professionally and these issues seem to be fully as a result of issues from Melia.

On arrival at the Lanzarote airport, we had a very speedy passage through customs and bag collection, which was great as there were flight delays – which often happen. We were essentially the first off the plane and through to collection. However, we could not find a driver for the agreed transfer. I called Melia and was informed they would check to see where the supplier was. A time later, I called again to seek an update and was told first that transfer information would have been sent to my WhatsApp. (That is a bit of an assumption that I would have WhatsApp – luckily I do). But there was and are no communications there. I was then told to go “upstairs” (which is for departures) and “someone” would tell us where transfers would be. I asked the info desk and apparently these are to the right of the building, but we asked all the people parked there and no-one had a clue what we were asking about.

I called Melia again and now was told that the transfer had been cancelled. No-one knows who and why, but the transfer was now not going to happen. I should take a taxi and this would be refunded at some point.
We joined the now VERY long queue and did eventually get to the hotel. But very much later than planned and we had to cancel our booked arrival dinner.

Given the issues , I was very concerned of any repeat for the return trip. I called Melia on a couple of occasions to confirm this and was offered reassurance that all would be well and it was repeatedly verified and an additional voucher sent with full details of the transfer. At 1400 on the day of departure, as this could not be checked earlier, I looked to validate the booking using the link, only to find this had been cancelled.
I called the provider, as instructed, and they informed us that the booking had been cancelled by the travel company, Melia Escapes. I guess you can imaging our further frustration. I arranged a local taxi to ensure we made the flight on time.

This email for customer service at meliaescapes @ l ogitravelgroup works but you often get emails from customerservice @logitravelgroup which does not allow response to them, which adds to the frustration as you can imagine. However, if you call Melia Escapes customer service on +442030363706 then you get to a friendly and supportive team for the first call. But they can do nothing other than pass to the claims team, who NEVER respond / call back or seem to care and you cannot escalate to a manager, as they are “not there” or cannot be contacted and an often offered call back or email from “Maria Joel” (if that is the actual manager) simply does not materialise.

We are now moving towards September. I have called Melia on a weekly basis and still have no resolution.
BE AWARE, BE WARY AND FIND BETTER OPTIONS. Meila Escapes simply show no customer care at all.
I am shocked that this is the level of service that you would deem is acceptable and would aspire to.