MELIA HOTELS INTERNATIONAL S.A Recenzje 

Melia Durres.
Nos robaron 2 veces en 3 días

Las camareras de planta tienen la clave maestra de la caja fuerte. Presentas denuncia y Melia ni siquiera responde.

I have tried 5 times to join Melia rewards at the end of the form I filled in ,there is a problem with the website .The chat does not work and although I try to complain nobody gets back to me. I may just cancel my 2 week holiday.

Hotel Madrid Chamartin - Affiliated by Melia- Nooit meer! Onveilig, vuil en totaal onprofessioneel

Onze vakantie eindigde in een nachtmerrie tijdens ons verblijf in dit hotel. Terwijl we slechts enkele minuten onze wagen verlieten om een parkeerticket te kopen op de parking waarmee het hotel samenwerkt, werd onze reistas met waardevolle en emotioneel belangrijke spullen ter waarde van maar liefst €4.000 uit de wagen gestolen.

De parking hangt vol met beveiligingscamera’s, en toch beweert de security niets te hebben gezien en kon men zogezegd geen camerabeelden tonen van het incident. Er werd geen enkele hulp of verantwoordelijkheid genomen door het hotel, noch door Booking.com, ondanks herhaald aandringen. Dit is ronduit schandalig en verdacht!

Alsof dat nog niet genoeg was, waren de kamers vuil, de badkamer beschimmeld, en het buffet ronduit smakeloos en slecht verzorgd. Niets komt overeen met de foto’s die online worden gepresenteerd.

Wij zijn zwaar teleurgesteld, voelen ons bestolen én bedrogen, en beëindigden onze vakantie hierdoor een week vroeger.
Blijf weg van dit hotel als je waarde hecht aan veiligheid, netheid en correcte service!

Dear Meliá Customer Service,
I am writing to share detailed feedback regarding a recent stay at Paradisus Princesa del Mar – Royal Service in Varadero , as part of a wider trip across Cuba where we stayed exclusively at Meliá properties. Unfortunately, our experience at this particular resort was deeply disappointing and fell far short of both our expectations and the consistently high standards we encountered at your other hotels.
While many of the issues we experienced were tangible and easily verifiable — from delayed check-in, lack of cleanliness, non-functional butler service, no hot water for two days, and poorly maintained facilities, including outdoor furniture, gardens, and pool areas — the most striking failure was the overall feeling of neglect and lack of hospitality throughout the Royal Service experience.
For example:
• Upon arrival (which coincided with my birthday on July *), no effort was made to acknowledge or celebrate the occasion. (simply happy birthday would suffice – attention to detail is free & expected in a luxury establishment)
• During our five-night stay, bed linens were never changed, and towels were only partially replaced after multiple requests. (I am there was an unexpected delay with the towels delivery, I suggested pool towels would suffice to prevent delays getting showered for dinner, I was assured a few minutes more, an hour passed & we were still without towels to shower before dinner)
• When presented our room by the butler, the private garden area was clearly in a poor state, a discarded plastic glass on the grass immediately visible to all was not removed by the butler, the palm branches protruded blocking the path to the pool & at the other side half of the day bed. (They could be pushed aside to pass but it was not possible to permanently move the obstruction without attention from a gardener)
• The butler service did not respond to either of our calls for assistance.
• Despite the resort being nearly empty, the daybed and loungers were unusable due to damage or overgrown foliage, and walkways remained obstructed throughout. (It seems inconceivable that inspection of the room would have confirmed the loungers were of acceptable standard & that given the barely occupied resort, serviceable loungers could not be found elsewhere)
• A hazardous, broken tile area outside our room was visible and never addressed.
• Pool maintenance was poorly scheduled, with grass trimming immediately following cleaning, leaving it dirty for the day.
Initially, I tried to justify these shortcomings by considering the broader logistical challenges in Cuba. However, after reflecting on our stays at other Meliá properties during this same trip — all within a span of a week — it became clear the issue lies specifically with management and operations at Paradisus Princesa del Mar Royal Service.
To provide contrast:
• INNSiDE Habana Catedral (Booking Ref. *) was a flawless one-night stay, professionally managed with immaculate facilities and attentive service.
• Meliá Cohiba (Booking Ref. *) was exceptional. Despite only staying one night, staff went out of their way to recognise my birthday with a thoughtful in-room gift: a bottle of Havana Club rum, chocolates, and a handwritten note. This simple gesture had a huge impact and restored my trust in the Meliá brand.
• Just last year, we spent five nights at Meliá Habana, which was also faultless and exceeded expectations.
What these properties have in common is consistency, genuine service, well maintained, and attention to detail — all elements sorely lacking at Paradisus Princesa del Mar. Ironically, while Royal Service is promoted as your most premium offering, it delivered the weakest experience of all. It felt like overhyped branding masking substandard delivery.
By the end of our stay in Varadero, I felt relief to be leaving (At this stage I had no desire to ever return to Cuba) — a sentiment no guest should feel after staying in a property meant to offer luxury and rest. The experience that was meant to be a celebratory birthday trip became a week of frustration and disappointment.

We had a booking at Melia Ba Vi just as Tropical Storm Wipha was forecast to hit northern Vietnam. With heavy rain, strong winds, and falling tree branches already making Hanoi unsafe, we made the responsible decision to cancel for our own safety. We were scheduled to return to Hanoi on July 22, but worsening conditions meant we could have been stranded or seriously at risk.

Despite this, Melia Ba Vi refused to offer any refund, instead sticking stubbornly to their policy — even in the face of an active tropical storm. Their only "offer" was to reschedule before August 31 or transfer the booking to someone else — neither of which is viable for international guests.

This showed a shocking lack of empathy and ethics. Even other hotels, like Pan Pacific Hanoi, acknowledged the storm’s danger and supported their guests’ well-being. I’ve posted their letter as proof — yet Melia chose to ignore both the warnings and the real risk to human safety.

Thankfully, Agoda stepped in and refunded me out of their own pocket — not Melia. That says everything you need to know. If you're booking Melia Ba Vi during storm season, be warned: they will put their bottom line before your safety.

MELIA RESSORT ne sont que des malhonnêtes qui m’ont délesté de 25000 dollars sans contrepartie hôtelière !!!
Une seule chose à faire FUYEZ avant de vous faire arnaquer par ces voleurs qui n’assument pas leurs actes .

AVIOD Melia Palma Bellver Palma City
Our Celebration break was ruined as our upgrade to a Seaview Room was not given and we had no sleep for 4 days. We were not the only guests to complain and yet we were all ignored by Reception room allocation and Security regarding bad behaviour throughout the hotel by young guests.
So avoid as you will get NO SLEEP due to the 24 hour party antics of other guests who are out of control and allowed to run mayhem 24 hours, and any paid upgrade will be ignored and not honoured. APPALLING TREATMENT OF GUESTS.Reception accept no responsibility for customers request and dishonor any payment made. We received Room 1012 10 floor facing a Brick Wall. Our invoice clearly printed Seaview Room yet not acknowledged at reception. We complained. Another room 521 5th floor and again this was facing a brick wall,occupied and the guest was in the shower. Reception gave no apology.Another key this time Room 531 a grubby corner room with no sunlight,dated and lots of footflow by the lift. No we could not have another room. Reception refused. Yet we paid for a Sea View Room.However if you work for an airline,arrive to the Melia Palma Bellver in your uniform you will receive the best rooms with Seaview. Melia Palma Bellver Palma City does discriminate other guests. So save your money and go to another hotel where customer service is a priority.
You will also get NO SLEEP. Security allows younger guests to 24 hour parties day and night, shouting,mis behaving and out of control. Security allows this to happen throughout the day and night. If you telephone during the night as we did to complain to security due to the noise you will be
ignored.
Our Celebration 4 days break was the holiday from hell. No seaview Room. No sleep.
Our upgraded paid for Seaview Room ignored.
Our complaint regarding noise all day and all night was ignored by Reception and Security. We were told by reception they are young,they are noisy what do you expect.
If this is the case we as guests expected a Seaview Room and 4 nights to sleep. We didn't get a Seaview Room and No Sleep. Refund expected.
Melia as a brand has no consideration regarding guests upgrades and honer to provide noise free night to sleep.
Melia was a brand with high expectations but is only keen to take your money and not provide you with your product.
As to Marina N voice of Customer Coordinator you have ignored our complaints.There was no misunderstanding regarding our room.Reception was adamant in ignoring our request written and verbally upgrade paid for to a Seaview Room.Our room needs were ignored.Reception did not discuss this with us and refused.
As to security there were no Security visible to maintain control and ensure a peaceful environment. Bad behaviour from younger guests was tolerated and ignored.
We were not alone in our complaints regarding the Melia Palma Bellver Palma City. Read TripAdvisor for many more complaints during our stay are all negative- no sleep due to noise created by younger guests and ignored room allocation.
Palma City is full of fabulous hotel but advise against the Melia Palma Bellver Palma City.
As for us our Celebration holiday was a disaster. We expect some acknowledgement and compensation for our stay no sleep and nota sea view room.
The Melia brand representing the Melia Palma Bellver Palma City -It is easy
enough to express failure. We expect a gesture of goodwill to compensate for your failure.

Voyage au Mélia Zanzibar au top !

Merci au directeur Javier ainsi qu'au personnel.. Paul Authman, Dyness, Khatib !

Vacacances merveilleuses !

Meliá spamt jede Woche per sms mein Handy zu und lässt sich nicht davon abbringen. Wirkt so extrem unseriös. Ich hab denen nie meine Nummer gegeben und nie in etwas eingewilligt.

I am deeply disappointed with my recent experience at INNSiDE Barcelona Apolo and Meliá Hotels International’s handling of our situation. My wife and I faced an incredibly distressing ordeal due to Meliá’s rigid policies and systemic failures, which ruined what should have been a straightforward stay.

Due to a personal emergency, I couldn’t travel, but my wife arrived at the hotel for our pre-booked reservation. Despite pre-checking in online, she was denied access to the room because I, the account holder, was not present. While I understand the non-transferable policy, the complete lack of flexibility or empathy from the front desk staff left my wife in tears, forcing her to book alternative accommodations during an already emotionally challenging time. To make matters worse, we were unable to contact the hotel or call center directly due to what we were told were technical issues with their phone system—an unacceptable barrier to resolving the issue in real time.

The absence of on-site management to address this situation only compounded our frustration, and the offer of a new booking at a higher rate was neither practical nor compassionate. Additionally, we were double-charged the city tax for a stay we couldn’t even use, which feels unjust. Although the tax was later refunded, Meliá’s refusal to refund the non-used reservation, citing their policy, ignores the exceptional circumstances and their own operational shortcomings.

Their customer service response, while polite, was dismissive, claiming no issues with their phone system and defending their actions as policy-compliant without addressing the emotional and financial impact on us. This experience falls far short of the “high standards” Meliá claims to uphold. I strongly urge potential guests to reconsider booking with Meliá, as their inflexible policies and poor communication can turn a difficult situation into a nightmare. We are still seeking a full refund and meaningful accountability, but so far, Meliá has shown little regard for genuine customer care.

me permets de vous adresser cette présente afin de vous faire part de notre insatisfaction concernant le séjour que mon compagnon et moi avons effectué dans votre établissement Melia, du samedi 5 juillet au lundi 7 juillet.

Après une journée de voyage éprouvante, nous sommes arrivés à l’hôtel vers 19h. L'accueil s’est fait par une réceptionniste agréable, mais l’enregistrement a pris un temps anormalement long. Lors de celui-ci, ne disposant pas de la formule petit déjeuner, il nous a été proposé une offre à 15 € par personne au lieu de 20 €. J’ai accepté, pensant que cela concernait un petit déjeuner par personne.

Cependant, une fois dans la chambre, j’ai constaté que deux petits déjeuners par jour pour deux jours avaient été facturés, soit un total de 60 €. J’ai immédiatement signalé cette erreur à la réception dès le lendemain matin, expliquant que nous partions très tôt lundi matin, sans avoir la possibilité de consommer ces repas. Il m’a alors été indiqué que les petits déjeuners étaient non remboursables, ce que je regrette vivement. Nous demandons donc le remboursement d’au moins un des deux petits déjeuners, n’ayant rien consommé.

Par ailleurs, nous avons constaté à notre arrivée l'absence de gel douche dans la salle de bain. Malgré deux signalements à la réception, aucune solution n’a été apportée dans la journée. Ce n’est qu’après une troisième demande le dimanche soir qu’un membre de l’équipe a pu nous en fournir.

Ces désagréments n’étant pas à la hauteur du standing de votre établissement . Nous espérons un geste de votre part et restons dans l’attente de votre retour.

Actualizo tras semanas reclamando: Meliá sigue sin dar respuesta real a mi rescisión de contrato y no asume el incumplimiento de beneficios prometidos.
Atención al cliente nula, solo mensajes genéricos y promesas vacías.
Recomiendo extremar precaución antes de contratar Circle by Meliá.
Denunciado ante FACUA y Consumo. Seguiré informando.
#CircleByMelia #MeliaHotels #FACUA #Consumo #Engaño

Vinimos al hotel Melia Llanas en Cabo Verde y nos encontramos con que la piscina principal está cerrada, y nos dicen que en los proximos dos dias no van a abrir. Segun el hotel todas las agencias han sido avisadas, pero a nosotros nadie nos ha avisado, puesto que de ser así no vendriamos.
Inaceptable

La "membresía" Circle es un engaño más de Meliá. Te cogen por el hotel con la peomesa de darte 100$ de crédito para el hotel, te meten en una reunión en la que te van a presionar para que firmes una membresía vacacional que no tiene sentido, con promesas de descuentos, los cuáles se pueden conseguir fácilmente buscando un poco en internet. Para conseguir esos "descuentos" te van a pedir de 20.000€ para arriba, según el tipo de cliente que seas, si ven que tienes mucho dinero te van a pedir 100.000€ o más, si les vas rechazando ya irán bajando. Ya que el descuento no sirve para nada prácticamente, también te ofrecen "semanas" también lo pongo entre comillas ya que las semanas que te dan, no siempre valen una semana. Es decie si vas en temporada alta, vas a necesitar gastar dos o tres semanas en una. Resultado? Estás pagando por una semana unos 3500€ cuando si buscas bien, consigues esa semana por 2500€ en su web.
En fin, un fraude, ya engañaron a la gente con su producto de Club Melia (buscad las reseñas) y ahora intentan captar incautos con su nuevo club Circle. Si estás dudando sin contratar o no, créeme, puedes conseguir todo lo que te ofrecen sin tener que pagar los 20.000€ que te van a pedir.

I have this 2 star because I think it is a 2 star hotel. I only slept & ate there. Rooms very dated . Restaurant terrible pork steak nearly every night & you have to wait for it being cooked.veal every other night tough & overcooked. Seen chicken once . Never seen a prawn . Breakfast wait for eggs every morning cant keep up with femand. Coffee luke warm . I stayed here 7 year ago it was good food .honestly gone down hill

I stayed at this Melia Adults Only Punta Cana and discovered BED BUGS in the room. Not only were the bites painful and distressing, but the emotional stress of potentially bringing them home was overwhelming.

What made this worse was the hotel’s shocking lack of accountability. I provided clear evidence, including photos of exoskeletons in the mattress lining, and raised the issue promptly. Yet instead of taking ownership, they dismissed the matter, tried to pass it off as “midge bites,” and made excuse after excuse to delay communication. They even called me once, then claimed they couldn’t reach me again and asked for a new number, despite already having mine. It felt like deliberate avoidance rather than any real attempt to resolve the problem.

I expected at the very least a sincere apology and a refund for the health hazard and ruined experience. Instead, I received stalling, gaslighting, and zero resolution.

This place is either negligent or deceitful, possibly both. Either way, I wouldn’t risk staying here again if you value your health or peace of mind. Absolutely disgraceful.

Firmé un contrato para Circle By Melia en diciembre de 2024 con la promesa de diversos beneficios como por ejemplo un 20% de descuento en reservas de hotel. Al hacer la primera reserva desde su propia App, tal y como me indicaron, fui redirigido automáticamente y sin ningún aviso a Meliá Escapes (gestionado por Logitravel) y luego descubrí que no habían aplicado los descuentos prometidos. Resulta que hemos estado pagando unas cuotas, para no obtener ninguna de las ventajas contratadas.

He intentado reclamar durante meses: me han pasado de un departamento a otro, sin que nadie escuche ni mucho menos solucione. El 30 de abril envié carta de rescisión de contrato y sigo sin respuesta, por lo que ahora he presentado denuncias formales ante autoridades de consumo por incumplimiento de contrato y posibles cláusulas abusivas.

Esta membresía es un auténtico engaño, llena de restricciones no transparentes y atención al cliente ineficaz.
¿Alguien más ha tenido una experiencia similar?

@meliahotelsinternational @circlebymelia #CircleByMeliá #MeliaHotels
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Melia Madrid Airport Suites: El entorno es peligroso: hay edificios ocupados, con delincuencia visible; la sensación de inseguridad y miedo es permanente, para colmo el hotel está reservado en su mayoría por asuntos sociales para familias sin hogar, con las que se comparten instalaciones. La piscina, a pesar de ofrecerse como parte de las instalaciones, está vacía, pintada y en desuso. La comida es infame y encima hay una figura de control de accesos cuyo aspecto y maneras agrava la sensación de pánico. Sólo se salva una parte del personal. Definitivamente este hotel no está a la altura de la cadena. Y los clientes de ésta fabulosa cadena no nos merecemos ésto, para sumar más quejas, cuando das parte en atención al cliente y dpto. de calidad, se limitan a tomar nota. Una vergüenza, especialmente cuando tu primer día vacaciones empieza en este"hotel"tras bajar del aeropuerto. Lo único que he podido hacer es esta reseña y cancelar el resto de la reserva. Dejaré constancia en el libro de reclamaciones y en prensa.

Letto comodo, posto BELLO con spa e piscina all'ultimo piano!

This hotel chain and the staff represent the very worst experience you will ever have. Book any other hotel but Melia. They are not responsive, not helpful, rude and careless.
They deserve a zero rating. They simply do not care about assisting with any thing, and when you tell them the result of the interaction will result in bad reviews, they simply say: “that’s your choice”.