MELIA HOTELS INTERNATIONAL S.A Recenzje 

Melia Sunny Beach Bulgaria is in no way a 4 star hotel or experience and should not be described as such. It's a decent ish 3 star - be aware before you book. Here's some experiences/ suggestions to improve, in no particular order:- Please offer fresh coffee somewhere in the hotel!  All food & drink facilities only provide the vending machines/ self-serve coffee, which is not great- Please don't allow children to randomly come into the gym barefoot and use (play on) the equipment. A lot of the equipment did not work. Please improve, you can't really describe this as a 'fitness centre', it is below basic and has no air con, just a fan.- When we arrived at Reception, we were told we needed to go to a diff building/ block reception. Fine, but no one offered to help with our 5 cases, car seat and buggy, thanks for just watching us struggle after a long journey- People are smoking everywhere. There don't appear to be any non-smoking areas outside. Is it with considering some non smoking areas?- You serve beer outside only in small paper cups - if customers want a plastic outdoor 'glass' it is an extra one off charge. Really? paper cups are not great and a terrible waste as people all just throw them in the normal bins- Queues everywhere - 12pm snack station opens for chips (nowhere to get chips before this time) - big queue. Breakfast - big queue. Waiting for eggs at breakfast - queue. The hotel will say this is only during bust times, but the hotel can't cope with the number of guests it has so it's often busy- not enough options for snacks when not serving breakfast, lunch or dinner- 4th bed was not described as a sofa bed on the website, we assumed was a single. Not great.- £8 'transaction fee' (on top of exchange rate) to get £100 worth of cash at the hotel desk - rip off!- Most staff don't understand or speak English so it's hard to ask / get what you need, and most (but not all) staff look miserable to be there. Very sad- People throw down towels on sunbeds then go to breakfast having 'reserved' their lounger. The hotel were doing things to improve this (trying to remove some towels but not all) but not doing enough imo even they they said they are v strict on this (they are not, and sometimes just fold the towel and leave it next to the lunger it was reserving!)- Hotel feels like it has more rooms and guests than it can cope with. Shame as aspects are great, the pools are good, and location to beach is excellent (tho again we had occasion when no longers free on the beach)- For a 3 star it's fairly decent. It is NOT worthy of 4 star - need to manage expectations

Sehr empfehlenswert

We saved for two years for this holiday of a lifetime in a supposedly superior 2 bed family suite in the 5* / 4 T (TUI rating) of the Melia Tortuga Resort, in Sal, Cape Verde, and this is how we are treated.

Ant infestations, cockroaches running around the restaurants, food poisoning, god awful food (including barely warmed re- heated chicken and almost raw eggs), rude staff who laugh in your face when you ask for their help, and are too busy staring at the under-age young lady guests (including my daughter) and too busy staring at their phones and playing really awful music at hugely loud volumes from their phones, full of rapping full of swearing and racist lyrics (very young kids were hearing this every day at the pool bar) and playing the music including calls and incoming messages via their phones on the loud speakers. Absolutely filthy accommodation that they try to blame on salt water (that doesn't cause the floors to be filthy), loads of someone's pubic hair all over the two bathrooms, dirty bedding etc.

No edible actual food at the 'snack bar'. No actual food to purchase because the buffet restaurant food is mostly inedible. 5 days running we asked them to address the ant infection. They just hoovered a few of them up. That doesn't stop the dozens of them from still emerging from inside the bath panel. Gecko's in the room (although they are easy to evict) and absolutely nowhere to sit outside of you don't want to get engulfed in chain smokers stench, or burnt to a crisp (one of us has to be careful not to overdo expose to the sun because of medication).

These are just SOME of the many reasons why this is nowhere near a 5 star hotel and is more like 1/2 stars. I have stayed in cleaner 2 stars with better food!

We have checked the local hotels online and they DO have availability! This is your appalling excuse for a hotel. Please fix the problem, or take us to a neighbouring island hotel. We raised most of these issues on Day 1 and 6 days down the line we are no further forward! We STILL had ants and hundreds of mites every single day all over our family suite, and we STILL have a filthy hotel. Not one Member of staff was willing to actually do anything about it!

Thanks TUI for ruining our first family (and anniversary) holiday in 2 years. Thanks Melia for lying about the 'superior' accommodation. We are devastated at wasting 2 years saving for our worst ever holiday.

Stayed at the Sol pelicanos in Benidorm 1st July 2024, now stayed here 10 years ago .
Arrived and after waiting 40 mins in a queue at 2 pm we we were told room not ready . They had our mobile number and ring at 4 and to go away .
Now 1st black mark . No phone call and back at 5 and waiting in another queue. We were given rm 111looking onto Ocas .
Got up at 7 am went to bathroom to be greeted by 20/30 small cockroaches in the bath ( have photos ) . Tried phone didn't work .
Was shown rm 418 . Phone again didn't work !!!.
We had trouble with the house keeper when we asked for towels to be replaced and replied that because we are half board we needed to go to reception to request clean towels . Same house keeper would not replace bed sheets . So we demanded clean sheets .
The lifts are terrible the worst I've ever experienced in my life .
Breakfast is poor and the evening meal I lived mainly on salads or eat out .
S
No tea and coffee making facilities in the room you have to get from in and out bar €5
The pool which should be A1 certainly isn't. Need to line up at 8.45 by the Fun Police which are way to OTT .
Cracked tiles , dangerous floors , several people slipping . Sunbeds on last legs as well as parasols . Past the pool bar there is a smell of sewage stomach churning .
With the pool being fresh water there is black algae growing on the grout . The pool grills underside encrusted in this black algae . The decor inside and outside the room is BAD . I own my own p and d company !
Would I stay there again . Never !.

Meliá lãs Dunas Cuba.
O pior hotel que conheço nas Caraíbas.
Não sei como o grupo Meliá tem aberto este hotel...

I had an HORRIFIC experience at the MELIA- DURRES resort. Upon checking in I found blood stains in my bed sheets, dirty towels, pillow cases and worst of all ANTS covering my bed. Upon informing the front desk of the UNCLEANLINESS, they reassured me that the cleaning staff would arrive and do a deep cleaning. After hours of waiting, the staff only changed the sheets..
The next four days of my stay, the cleaning crew FAILED repeatedly to clean my room despite my requests at the front desk and door signage requesting this service.
I WOULDN'T recommend staying here to any tourists who want to enjoy their travels. This hotel is a health hazard.

Mit ein bischen Glück erwischt man auch einigermassen service: Ansonsten unfreundlich mit dreisten Bemerkungen, wenn Mitgliedschaft nicht aboniert oder sich beschwert über verstopfte Waschbecken im Zimmer. Leider kann die Buchung für mehrere Tage nicht mehr storniert werden. Die einzige Beschwerdestelle ist die Servicekraft selbst, der wie es scheint sich selbst der Chef ist. Übrigens für Hunde kostet extra 20,00 Euro am Tag, auf der Seite leider keine Hinweise diesbezüglich. Das war der letzte Aufenthalt bei Melia Hotel Neue Messe München. Der Serviceprofi ist Herr Said Haschimi, auch für Beschwerden der Ansprechspartner

Hotel was clean throughout and stay was expected. Staff were very good, kind and friendly and were always willing to help. I had no issues during my stay and would highly recommend this hotel.

Todavía siguen prometiendo tiempo compartido sin tener ni una sola propiedad disponible al precio que estipulan. No compren esta membresia si no quieren perder su dinero

Melia Hotel, Cala Galdana, Menorca.

If you want to eat what you ordered then DON’T go to the main restaurant in this supposedly 5 star hotel. During all my years of globe trotting this is the first occasion I’ve ever had to ask to speak to the manager. The food was excellent, the waiter/waitress service was downright AWFUL!!!

It began by the waitress asking for our food order. One member of our group of 5 asked if the Tuna in the Tuna salad was raw….the look on the waitresses face told us she did not understand the question, or rather the English. Recognising this reaction we then asked if the Tuna was cooked. Same reaction. We then asked if it was tartar. No! was the reaction. The group member gave up, unsure what she might be served with and in frustration simply asked for the Turbot dish.

Another group member asked if the shrimp came in their shells. Same blank facial expression which told us she didn’t have a clue what was being asked. But the group member opted for the shrimp anyway.

That was the mains. The starter we had all opted for the same, raw cod and anchovies.

The starter arrived quite quickly. Only then did I notice my fork had a quite badly bent prong. I asked for another fork, the waitress brought another bent fork, I asked for another, yet a THIRD bent fork was offered, the FOURTH offered was “a fork”. She couldn’t seem to fathom I was complaining about the bend in the fork……..

We ate our starters, chatted, waiting for the now dirty first course plates to be taken away………and then the mains arrived, dirty first course plates still in situ. There was confused waitress activity as the waitress removed the dirty plates whilst at the same time serving the mains.

After 5 minutes or so we realised the group member who’d asked for the shrimp dish STILL hadn’t received her dish. Now feeling ignored by the staff I walked up to a staff member to ask where was the ladies’ meal. It was then the waitress and the other staff realised no shrimp dish had been ordered for the lady. We were 5 in our group, did the serving waitress think one of our group was there not to eat but only to watch? Seriously!!!! The least she could have asked when taking the order was to confirm she only had 4 mains ordered, was there not a fifth required?……

The staff hurriedly attempted to take an order for a main meal, however, by this time the other 4 members were almost finished their meal, and the poor hungry lady opted not to bother. Upset, she left the table.

I complained to the manager. His English wasn’t much better, and I could have been conversing with a brick wall. He offered further free drinks, I responded by saying we simply wish to pay and leave, never to return.

The manager later brought us the bill, he had taken off the cost of our drinks, which we hadn’t asked for or even hinted at. We paid and left.

In summary, an evening dinner which was to be a celebration turned into a totally dreadful evening all due to inexperienced staff, with little English. Surprising as Menorca is visited by many nationalities, with many English ex pats living there.

I was mistakenly booked into a hotel in the wrong city - hotels fault not mine. They refused to help in anyway despite this being their fault. Said I had to pay for the room no matter whether I choose to stay their or not - I have to pay for taxis to a different city and stay here if I don’t want to waste money on the booking. When asking for help given I’m stranded in a foreign country and city with nowhere to stay they couldn’t care less. I asked to speak to a manager and 3 different people and head office said the 1000 bed hotel doesn’t have a manager and no other staff that work for the hotel are allowed to cancel a booking. What a joke. When you eventually have to explain that it is inhumane to leave people stranded with no help they just hang up on you and refuse to answer the phone to your number again. This was after 3 different staff said they would help and call me back but not one did after 6 hours of waiting. Absolute disgrace of a hotel and the individuals you employ are horrible horrible people who should not be working in hospitality. You scam customers out of money and refuse to help. The hotel is called Sol Timor in Torremolenois.

Estoy recibiendo varios correos con que me ha tocado unas almohadas de lujo de 2 piezas, tome las medidas oportunas para que me dejen de llegar estas kks que no estoy interesado. "Para reclamar simplemente complete esta breve encuesta sobre su experiencia con Melia Hotels.Participe ahora en la encuesta. Tu codigo unico. #54492942" su remitente. ibcom.webmaster1Xiberia.c. SI SON UDS, YA SABEN LO QUE TIENEN QUE HACER CON LOS CORREOS, METERSELOS EN UNA BOLSA. YO NO SOY CLIENTE DE MELIA NI LO SERE NUNCA.

Do NOT book with any Melia! It is a pyramid scheme to steal and exploit their customers money. I was working with Veronica Jimenez Tellez and Aurora Borrego Sánchez de la Cuesta (Ayrira Sanchez) who I have verified work with Melia. push expensive memberships promising benefits that seem tied to recruiting others. I booked a special package that included flights with Veronica, but despite confirmation from the hotel about my reservation, I never received flight confirmations. As apart of a special that Melia was offering Veronica communicated with my group that she would be able to book flights on our behalf. The Hotel has verified that our reservation is in their system multiple times however, we have not received confirmation for the flight

A week before my birthday trip (my first since losing a close family member), I was suddenly blocked on WhatsApp. My emails and calls to Melia customer service went unanswered. The few agents I managed to reach were rude and unhelpful, showing a complete lack of empathy and professionalism. This entire ordeal has caused immense stress and uncertainty, jeopardizing my ability to celebrate my birthday properly.

Additionally, it’s clear that this is not an isolated incident but a systemic issue within Melia's operations. Many others have reported similar experiences, indicating a pattern of deceptive practices and poor customer service. This not only reflects poorly on the company's ethics but also raises serious concerns about their business practices and treatment of customers.

Due to this horrendous experience, I will be taking legal action against Melia. I strongly advise others to steer clear of this company and avoid falling into their trap. The emotional and financial toll they impose on their customers is simply not worth it. Save yourself the trouble and choose a more reputable and reliable company for your travel needs.

Before heading to Cuba, I was already aware of the issues facing the country regarding limited services, food and alcohol. I've travelled here many years ago and stayed in a 4 star resort, however this time, I opted for the top rated Princesa Del Mar all-inclusive beach resort instead.

While I didn't have an issue with the shortages or the lack of selection regarding alcohol, wines, etc. I did have a problem with the fact that we lost a full day/evening due to a water shutdown (understanding this was an emergency) as we saved for this trip for a long time now which is also why we went for 10 days due the fact that the flights from Victoria were very long and had layovers in Toronto both ways. Firstly, there were some service issues at the resort...which wasn't anywhere near capacity by the way and the shower in our room was utterly useless. There were several holes in the tiles where the shower head had been moved around due to the fact it was literally falling out. It was useless for the fact that it also sprayed straight out and all over the bathroom. This was obviously not one of the upgraded or updated rooms. We were initially given the wrong room at first and went back to the front desk to change this.

With regards to the water shortage, well, these things do happen of course, but given the fact we weren't offered anything at all (bottles of wine, upgrade, spa credits, complimentary tours, etc. that's where the main issue was. We did file a complaint and they were basically willing to do nothing! I know for a fact that the Royal Service are was available because I've worked in Tourism/Travel for over 25 years and booked this through a personal contact. The hotel/customer service Manager finally met with us on the last day, offering an apology but also lied about the fact that the Royal Service rooms were sold out. A full day without water for showers, brushing teeth, no coffee, backed up toilets, well this is unacceptable and warranted some form of substantial compensation for those who were affected the most.

The sign of a good company is how they're able to fix an issue and how they deal with it. We were never advised of the water situation, nor was there any information or bulletin board posted anywhere and this definitely shows a lack of professionalism. It was almost as if we needed to beg or negotiate some form of compensation for this and these things should never happen when it comes to their customers. I mean, running out of bread in the 24 hour restaurant/bar was something, but no big deal!

There are many numerous little things which seem fairly petter overall compared to the water shutdown, however, this experience in itself is what my review is based on.

I would not recommend any Melia properties for various reasons and also for the fact they didn't take ownership of the issue to make it right. That is a big issue! Stay somewhere else.

We stayed at sol barbados this year for 10 nights what a disaster we had hardly any sleep the hole 10 nights people running up and down the corridors untill 3am slamming doors we had our grand son who had autisum who wasnt aloud in the play aera with his mom it was a drop off group for kids i did tell the staff about all these things but all they said was sorry and gave us a bottle of wine really ? We will never Ever go there again

Im Melia Benidorm herrscht ein rauher Ton. Auf die Frage an die Rezeption: Brauche ich für den Innerstädtischen Bus vorab ein Ticket oder kann ich beim Busfahrer kaufen. Die Antwort der Rezeptionistin war: Weiss ich nicht, ich bin in meinem Leben noch kein Bus gefahren. Auf meine Erwiderung, dass ich diesen Service schon erwarten kann als Hotelgast legte sie auf. Das war ein Schock für mich. Melia International erbringt keinen Kunden Service. Das ist unglaublich aber wahr.

Concerning the Me Melia , TripAdvisor censors comments as we know … I wonder why … TripAdvisor is dishonest and not transparent. !!! Also it removed my review : was not posting my facts of me having undergone insults , and me being terrorized by staff … … despite me having been on multiple occasions vicctim of very rude service by the manager of 7 floor bar … there was quite a lot to tell them and instead the entire story of me being victim was completely reverse by these blatant liars in the face of GM a d the woman named Elena ( who is making absoluter no scruples about her statements : she did say she will upgrade us, as apology for their evil staff that also yelled at me! ( that’s where it started , so this manager girl there at bar invented story telling them downstairs at reception the opposite way - due to being scared to be fired !!! She had to rescue herself out of consequences she could and must have faced. … I never raise my voice …. above and the disgraceful disrespectful comments on my person and racism against me by him as soon as he saw my last name is Russian !!!! -by their guest service agent … still instead of any apologies for all insults and humiliation , the next day GM and Elena appear who made a Provokation and made the outcome reversed by making me- the victim all of sudden into someone opposite … absolute Stone Age methods !!! To cap it all, the folks shouted at me and used forbidden mental pressure actions and verbal language : among them threats with police to kick us out. Well, all because these folks are absolutely not fit for even 2 star hotel administration according to their very poor hospitality skills … ditto. But also not able to admit to that , and surely why bother and care about guests comments and remarks ( plus the insults and rude experience with staff at that above mentioned bar) -there is a simple way and it’s much easier to threaten guest for whstesoever zero reason to kick them out !!! That’s typical for Spain i guess. I was verbally oppressed by these two disgraceful folks surely when one threatens with police … if they understood English I am the only one who has multiple reasons to report these guys. After all insults , threats and terror against me by these zero skills guys with zero competence in hospitality I would consider best to get all European media give the deserved attention to this incident where I was hushed and threatened . Not to mention , The woman kept shouting and repeating same words at me as I was… as a way to protect herself and save herself time to invent smth to say back to me as backup . Absolutely horrendeous Stone Age and primitive management from A to Z. By all these do disgraceful things done to us , they did all credit as proof to show themeslves only guilty and imcompetent. Beware , at Melia making critical comments seem to be reason for being threatened by police and being kicked out. In any respectful hotel in 100 % cases, the outcome would have been apologizing and upgrade or voucher, as actually the woman first did tell me. But she can’t be truste, she invented further lies changing her statements every minute. Horrendous management to be dismissed from the jobs promptly !! Hope Melia group will keep the good name by punishing these perpetrators !!!! For their insults, threats , abuse of my person and causing my health major damages and harm to my psyche , leaving me traumatized for me entire life. Leaving me totally with high blood pressure and anxiety on the night of the stay and with headaches and trauma to my psyche…. This is absolutely disgraceful staff .

I was due to stay at the hotel for 5 nights in April but due to a family bereavement I had to cancel the trip.

I understand I had booked a non refundable rate but under the circumstances, I was hoping for some compassion from the hotel regarding a refund or Melia points.

What made me it worse was that despite contacting the hotel twice explaining the situation, I never received a response which I feel was insensitive.

I am pleased to say that my transfer company, Hoppa were amazing and offered a full credit for a future trip.

Meliá in Palma
Not a 4 star as described
Clearly an issue with their company culture and training
Communication and overall customer service very bad. Inconsistent and get most requests wrong the first time, from requesting something for our hotel room, to ordering at the restaurant and getting very different quality of meals despite ordering the exact same item 2 separate occasions. And just overall feel and look of the hotel is old, shabby.

Biggest cat fish for a 4 star hotel. Take your money somewhere else.

Totally untrustworthy organisation. Recently spent a few days @ the Innside by Melia in Liverpool. Charged me twice! Once upon arrival and once when I checked out. The organisation is adamant this is correct!!