MELIA HOTELS INTERNATIONAL S.A Recenzje 

Gran melia palacio de isora.
Chambre dernier étage face à la mer avec une vue panoramique magnifique.
Une semaine très agréable, un cadre idyllique, un personnel très chaleureux , éfficace et discret.
Les repas très variés, un buffet incroyable .
La piscine à elle seule vaut le détour.
Les différents lieux de restauration et les terrasses pour se relaxer permettent à tout un chacun de profiter pleinement de l'endroit.
Des animations musicales de qualité tous
les soirs dans un immense patio.
Un grand Merci à ELENA pour son professionnalisme sa gentillesse et son sourire.

Un séjour qui nous fait du bien.
Marie et Claude

Horrible Melia las Dunas. They sell it with false advertising 8 restaurants, the food was old and not well handled and prepared, rooms were dirty, majority of the recreational facilities were closed and destroyed. Melia should close down that place.

Auf der Webseite des Hotels (INNSiDE München Parkstadt Schwabing) stand, dass das Hotel katzenfreundlich ist. Daher habe ich eine Reservierung gebucht. Nachdem ich im Hotel angerufen habe, um die Mitarbeiterin zu informieren, dass ich mit meiner Partnerin und unsere Katzen ankommen, wusste sie gar nicht, dass das Hotel katzenfreundlich ist, deshalb wollte sie einen Beweis (Screenshot) davon per Mail erhalten. Nachdem ich das Screenshot geschickt habe, habe ich 2 Wochen gewartet. Rückmeldung habe ich nicht bekommen aber ich sah, dass auf der Webseite nicht mehr katzenfreundlich steht. Daher die Reservierung storniert. Noch ein unzufriedener Kunde ist weg

My dear and I had a wonderful stay at Melia Jardines del Teide, Tenerife, in June this year. An unforgettable experience. It would be unfair not to leave a few words of gratitude on the "public walls". First: arrival at the lobby of this hotel: is this for real? Or is it just one big picture? It is too crazy, too breathtaking for one to understand, and it is too vast to be just a picture. VIEW! All the way heaven!!!
And when Ernesto takes us through all the corridors and elevators to our room, we feel at home. The man has warmth in his heart.
And then: from the terrace of our bedroom, the view, in private peace, only seems more graceful! I would say to those of you who find that meaningful, it is certainly the best choice in the Adeje coast. The hotel is elevated and has gardens: tranquillity and a view open to the wide open spaces to give your soul a rest.
The staff who pampered us during this time had one broad Spanish heart: Angelica, was happy to see us every day at breakfast. A real sympatric angel. And the food in the restaurant: it takes your soul away. We both love food. I don't even know where to start because you get lost among all the plates on offer, the fresh colours, the stunning flavours. It's really overwhelming. For every taste! And everything was so good. Fresh tomato juice and waffles, like riding on a cloud. Spanish specialities: mojo, goat cheese, papas arrugadas mmmmm, they went perfectly with the fish - prepared in a different way every day. We also tried the gofio. All the chefs are at your disposal, part of the dining area and happy to listen to what you have to say. Yeray sparkled as he lift up the covers, suggested me the choice od the evening: specialities, the paellas... the wonderful dishes. Of course, it struck me, it's all so good because it's all prepared by terrific, temperamental Spanish chefs with a love of food and the work they do.
I felt that from all the staff in this hotel... including the cleaner who left me a corner of one of the terraces uncleaned in the morning, although it was her job to clean up sure, but she understood that I wanted peace and she would come back to clean up later.
I felt like I was back in my home, among my family, with these people who work there. And to feel something like that in such a huge complex, serving a large number of guests, is a special preciousness.
Thank you to all of you who have taken such good care of us during this time.
Thank you to my dear friend, for his great love, for giving me the chance to experience all this in this lifetime.
I wish you all that the work you give to your guests enriches you personally as well.

Melia gran palacio de isora ​​is a fantastic hotel with very friendly staff. Too bad they lure you into the Melia circle program. Lies are told here. For example, the big advantage is that you also become a member of RCI so that you can book 2 weeks a year for €268 per week at 4000 hotels in high season. They did not want to confirm this in the final contract. Incidentally, RCI scores a 1.2! on trustpilot. I had selected a hotel with availability and a price of more than €2000 and asked Melia circle to confirm that I could book this, but of course they did not, because this is a lie.
You get a sample contract of 5 pages, but when you have to sign it is unexpectedly an extended contract of 25 pages. The hotel gets 5 stars and Melia Circle 0 stars
Come to this hotel, but stay far away from Melia Circle

He reservado dos estancias con Meliá Hotels. Me mandaron un bono por Black Friday que si reservo hasta 2 de diciembre (que lo hice) la noche me cuesta 100 usd. En cuando efectué la reserva ví que me cobraron por dos noches 248€! Es un timo. Les mandé un e-mail pero ni se me mandaron una respuesta. BLACK FLAG!

I have stayed for 20 years in this hotel group for more than 50 nights per year. I asked as I was entitled to for a Permanent Platinum Membership when you stay for more than 10 years. Since then I have email customer services and complaints dept. with more than 40 EMAILS WITHOUT 1 REPLY. NOW IT SEEMS THEY HAVE BLOCKED MY PHONE CALLS AND CREDIT CARD. IT IS EXTREMELY POOR SERVICE THANK GOODNESS THE CUSTOMER SERVICE AT HOTEL LEVEL IS GREAT AS AT HEAD OFFICE LEVEL IT IS DISGUSTING. T. ORMEROD

Was ill for quite a while so was unable to use points, Melia decided to take all my points.
No explanation Melia.

On a ete en Option "the level",
4 malades et 2 personnes ont fini a l infirmerie.
Cause; nourriture
Les prix pour 1 semaines sont bas.. c est bien mais la qualité aussi

Wir waren in Option „the level“,
4 krank und 2 Personen landeten auf der Krankenstation.
Grund: Essen
Die Preise für 1 Woche sind niedrig... das ist gut, aber die Qualität ist auch schlecht.

Innside by Melia Fuerteventura = traumhaft!
Vielen Dank an die freundlichen Mitarbeiter und auch an die tollen Köche, alles war perfekt, sauber, vielseitig und lecker.. Die Lage ist paradiesisch, Hotellobby beeindruckend. Komme gerne wieder:)

Me estafaron…
Soy clientemelia reward..
Use 50.000 puntos para hacer una reserva en la web para mi mujer…
Tuve q pagar 75 euros extras…
Y no la dejaron hospedar, me cancelaron la reserva y no me devolvieron mis puntos ni mi dinero….
Luego de cansarme de intentar solucionarlo por la vía de reclamos, esta semana empiezo la legal … ya les contaré como me va.

We stayed at Innside by Melia in Amsterdam for the marathon. We were due to book in at 1500 but our room wasn't ready until 1700 so had to sit in reception waiting.
Was told that on the morning of the marathon that a breakfast would be laid on for the runners. However, there was no breakfast available and all those running had to go without.
Twice our room wasn't cleaned and we had to highlight this to reception before the cleaners appeared!

La chaîne Melia se permet d'augmenter ses pris alors que leurs services est toujours basique, 1000 eu en plus .. ils sont complètement à côté là ?! Hôtel barbados Magaluf...

Ich habe versehentlich einen Aufenthalt am falschen Wochenende gebucht. Habe das sofort gemeldet über booking.com und dem Hotel in Aachen. Erst haben die die Zuständigkeiten hin- und hergeschoben, dann hat man mir für das richtige Wochenende ein Angebot gemacht mit dem Hinweis, dass ich das fehlerhaft gebuchte und nicht in Anspruch genommene trotz unverzüglicher Mitteilung natürlich vollständig zu zahlen hätte. Seltsames Verständnis von Kundenorientierung

Stayed in Melia Cala Galdana, Menorca, Spain
Drove my new BMW M3 Tourer to the island ( lucky me I guess)
On the night of the 14th September returned in the car to hotel, parking concierge took car as usual to park it, within minutes I had a warning on the BMW APP to say mechanical fault please check car diagnostics
Leaving early next morning car was extremely difficult to start and the steering wheel appeared to be totally locked- could not drive the car at all
10 days later car was repatriated to BMW dealer and it turns out that it has sustained in excess of £14000.00 worth of damage, the car diagnostics confirm the timing of the suspected collision which I was in my room at the hotel
So you would consider a 5 * hotel would respond to a set of facts in a reasonable manner after all they are fully insured for such staff blunders, but the opposite has been the reaction
Irrefutable evidence that they are responsible, dire communication as they won’t return calls or emails or even agree to a visit to meet and discuss- appalling service and response from what is supposed to be a premier brand in the Hotel experience sector
Lucky me I can I suppose afford a decent car. Can afford to repair it etc but I worked my ass off to be able to achieve that, and why should a group of so called senior managers and directors working and owning these hotels treat good paying customers with such contempt, they are a disgrace and if you look at the reviews they receive their culture is appalling at best
Spend your money elsewhere dare I suggest

Do yourself a favor and DO NOT USE MELIA ESCAPES!
Photos DO NOT CORRESPOND to reality. The hotels are trash, the service is bad, and they just screw you over by posting photos that are not even real.

We made the mistake of booking a part of our honeymoon with Melia Escapes in Tenerife. We arrived to the hotel and It was nothing like the photos, the rooms were dirty, When we turned on the AC A DUST CLOUS came out of it, the showers were dirty, the food was terrible, the service was just bad. THE ROOM SMELLED LIKE AN OLD DORM ROOM. DI-S-GUS-TING. It was hotel Costa Atlantis. We literally moved out the next day. SO SO SO BAD. Do yourself a favor and just skip their "really good deals" when you see them..

Llame al melia barajas al telf 34917477700 por un problema de reserva con travelocity con numero72908321372487 despues de reservar un habitacion et 14 de sept recibi la confirmacion donde no aparecia el desayuno incluido, piensendo que yo me habia equivocado anulo la reserva para hacerla de nuevo con el desayuno y me sale de nuevo el mismo, llame al melia que me explico que la reserva estaba echo con travelocity ( expedia) que yo debia llamar a ellos para reactivar la reserva y el desayuno estara incluido pues 5 minutos despues tengo un email diciendo que he perdido mi reserva y no me devuelve el dinero ni la habitacion que yo puedo reservar de nuevo y pagar otra vez el mismo son mal educados ladrones y con falta de respeto por el cliente. Cuidado con expedia travelocity que son tremendo ladrones

Estuvimos en punta cana en el Melia punta cana wellness y fue nefasto, lo que hemos sufrido en este hotel dista mucho de una experiencia de primer nivel que anuncian.
Nos alojamos en una suite del level by wellness por lo que teníamos incluido un tratamiento de 30 minutos diario.
Ocupamos la suite 1010 que estaba justo en frente del cuarto almacen de servicio.El primer día ya vimos como empledos bebian directamente de la botella de ron lo cual nos dejó completamente sorprendidos, los ruidos y golpes constantes voces a todas horas…lo peor vino al dia siguiente cuando al llegar a la habitación nos encontramos a un empleado completamente borracho que no se ponía en pie y a otros dos intentando convencerle para irse…entramos y estuvo como media hora vomitando y dando voces a un metro de nuestra puerta, algo intolerable que si hubierámos podido nos hubiéramos ido del hotel en ese momento…hicimos la reclamación y nos dijeron que sino poníamos ninguna reseña y se quedaba en el hotel nos ampliaban el masaje que teniamos derecho a uno mas completo cosa que no sucedió de hecho nuestra experiencia en el Spa fue mala, solo hubo un día en el que las masajistas eres verdaderas profesionales el resto fatal juntábamos dos días para darnos masajes de una hora y eran de 40 minutos lo del spa merece una reseña a parte…luego las instalaciones la piscina del level muy sucia y descorchada pongo fotos, le falta mucho mantenimiento para llegar al nivel que anuncian y la exclusividad que venden.
Queríamos unas vacaciones de relax y bienestar y nos fuimos enfadados y perdimos mucho tiempo en reclamar para nada.

Als Melia Rewards Kunde habe ich für meine Tochter ein Hotelzimmer auf Palma de Mallorca gebucht. Kurz vor der Reise habe ich den Service von Melia gebeten die Buchung auf meine Tochter umzustellen! Das geht nicht, die Antwort. ( Meine Tochter hat keine Kreditkarte.) Es wurde mir vorgeschlagen das Zimmer zu stornieren und Sie soll es doch neu buchen. Zu bedenken ist, der Preis hatte sich deutlich geändert! Ich kann die Vorgehensweise gerade für Familienmitglieder nicht nachvollziehen? Da fehlt mir das Verständnis. Gott sei Dank hatte ich den Flex Tarif gebucht, was eine Stornierung bis 48 Stunden zuvor möglich macht.

Stayed at the lanzarote Meliá and the pool area is gorgeous - really quiet could always get 4 beds by the pool together bit disappointing after blowing up my lilo I was told I couldn’t use it. I didn’t read anywhere they are not allowed. There wasn’t even anyone else in the pool to disturb. The food was nice and drinks great. Ice cream all day :) rooms were clean and nice. Staff were pleasant. The staff running activities were brilliant. Especially beach volley and the yoga.