Chris who came out always delivers first class service. Fixed fault in machine and explained different cycles so we can maximise usage and make our lives easier. Contacting jla really easy and always... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was an pleasure having Mark Hudson in our store today at CRUK Newton Abbot. He was extremely efficient at his job and delivered outstanding customer service. We all felt extremely positive d... Zobacz więcej
Reakcja na opinię
The quick response from the engineer and having the required spare door springs on site made all the difference. As you can imagine in a 74 bed nursing home having a washing out of action for to long... Zobacz więcej
Reakcja na opinię
Im afraid the service was poor this time. A part was ordered on Wednesday and yet it has still not been fitted, we have a function tonight and no dishwasher, we pay for a service and to have no glassw... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca sprzętu dla pralni automatycznych
- Sklep AGD
- Naprawa sprzętu elektronicznego
- Sklep z używanymi częściami zamiennymi i komponentami
- Sklep RTV
Napisane przez firmę
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Napisane przez firmę
Dane kontaktowe
Meadowcroft Lane, HX6 4AJ, Ripponden, Zjednoczone Królestwo
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od JLA
Good morning Rachel,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Odpowiedź od JLA
Good afternoon, Alison,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
The workmen worked so fast, did a great job,
What made this experience great it is because a lovely workmen turn up within an hour and did fix the first dryer lock on door, just great.
14 lipca 2026
Odpowiedź od JLA
Good Afternoon Joyce
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
When i spoke with one of your customer…
When i spoke with one of your customer service agents she was Nothing but professional, helpful and courteous. I am Very happy with the level of service i received today.
14 lipca 2026
Odpowiedź od JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Quick turn around and lovely to speak to
9 lipca 2026
Odpowiedź od JLA
Good Afternoon Gina
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Odpowiedź od JLA
Good Afternoon Paul,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Very polite staff on the telephone…
Very polite staff on the telephone today Beth was very professional
13 lipca 2026
Odpowiedź od JLA
Good Afternoon Victoria
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
The Engineer left and the machine is…
The Engineer left and the machine is still working!
13 lipca 2026
Odpowiedź od JLA
Hi Amanda,
We're very sorry to hear about your experience and understand how frustrating it has been to encounter further issues with your appliance following a recent repair.
As discussed over the phone, we're actively working to resolve this matter for you and are currently progressing the actions discussed. We'll continue to keep you updated as developments are confirmed.
Thank you for your patience and for taking the time to speak with us. We appreciate the opportunity to put things right.
Kind regards,
Sam
Odpowiedź od JLA
Good morning Mrs Sisan Thomas,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Always easy to get in contact with and…
Always easy to get in contact with and incredible service
10 lipca 2026
Odpowiedź od JLA
Good morning Simon,
Thank you for your kind feedback and for taking the time to leave us a 5-star review. We're delighted to hear you had a positive experience.
Kind regards,
Ella
Easy to contact and report fault
Easy to contact and report fault. Engineer who knows us attended and fixed the issue within a few hours
10 lipca 2026
Odpowiedź od JLA
Good morning Victoria,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Odpowiedź od JLA
Good morning Femi,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Odpowiedź od JLA
Good morning,
Thank you for your feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Odpowiedź od JLA
Good morning Julie,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Odpowiedź od JLA
Good morning Nadeem,
Thank you so much for your lovely 5‑star review. I will make sure that Mark and his manager see this fantastic feedback.
Kind regards,
Ella
pleasant call
9 lipca 2026
Odpowiedź od JLA
Good morning Melissa,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Receptionist when answering the phone…
Receptionist when answering the phone is so helpful and lovely and professional. A great company they really are and always come and fix the issue and highly recommend them.
6 lipca 2026
Odpowiedź od JLA
Good afternoon Fiona,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Fast and reliable service
Fast and reliable service. From the help desk to the engineers.
9 lipca 2026
Odpowiedź od JLA
Good afternoon Deborah,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Would leave 0 starts if I could. Avoid!
I signed a 5-year JLA Catering Response maintenance contract in November 2025 for 7-day emergency cover, annual services, gas safety checks and bi-annual extraction cleaning on all our kitchen equipment, including ice machines and walk-ins. We pay £472 + VAT monthly in advance.
From day one the service has been dreadful. Constant delays, often weeks or a month for call-outs despite the 7-day promise. JLA admit they have no engineers in our area and rely on contractors.
Repairs are poor quality. We paid £398.45 for ice machine parts that failed in 24 hours. JLA then tried to write the machine off as “uneconomical” but refused to share the subcontractor quote despite repeated requests.
They also attempted to write off our walk-in fridge/freezer after supplying wrong seals. The bi-annual extraction cleaning was so badly done we had to call them back to redo it.
Parts pricing involves double margins (contractor quotes JLA, JLA adds another markup — e.g. £250 pump quoted to us at £620 + VAT). They also refuse to share the contractors ice machine repair quote that they used to terminate the contract saying is not viable. Which speaks for its self. As the contractor said it can be repaired.
Customer service is appalling — broken promises, generic replies, unresolved credits and invoices.
JLA have now cancelled the entire contract (they initiated termination, not me, they didn't give us a choice) while trying to keep the money paid in advance for future services (including annual gas safety checks due in October 2026). I have forwarded further emails showing invoice queries have not been actioned.
JLA replied to this review saying they are “working to reach a fair resolution”, but as of today the key issues (full refunds, the missing quote, and proper closure) remain unresolved.
The contract was completely mis-sold. Once you sign you’re stuck paying for a service they cannot deliver. We are now having to take legal action to recover our money.
Avoid JLA completely, especially for commercial kitchen, ice machines, walk-ins or extraction cleaning. One of the worst companies I have ever dealt with.
30 czerwca 2026
Opinia niezależna
Odpowiedź od JLA
Good Afternoon Leon,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We understand your frustrations and appreciate the concerns you have raised regarding service delivery, repairs, communication and the handling of your account. We take all customer feedback seriously, and it is disappointing to learn that we have left you feeling dissatisfied.
Since receiving your concerns, we have been actively reviewing the issues raised and working with the relevant internal teams to investigate the matters relating to repairs, invoicing and credits. We have also agreed to bring the contract to an end and are continuing to address the outstanding items that remain under review.
While some aspects of the matter are subject to ongoing discussions, we remain committed to reaching a fair resolution and ensuring any outstanding queries are fully investigated. We value all customer feedback as it helps us identify opportunities to improve both our service and customer experience.
A member of our team will continue to work with you directly regarding the open matters on your account.
Kind regards,
Sam
Really Great Service
The customer service lady I spoke with today was Incredibly helpful, quick responses and costings broken down and explained before confirming the break down call out.
9 lipca 2026
Odpowiedź od JLA
Good afternoon Wendy,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Sally and her manager receive your kind feedback.
Kind regards,
Ella
Doświadczenie Trustpilot
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