JLA Recenzje 

Prices have risen so high over the years we have been with Jla.

Russ the engineer was extremely knowledgeable and very polite and cleaned up after fixing both our washing machine and dryer, a very well done from the Queensbridge Team

Called for a service and the person I spoke with was able to arrange an appointment very quickly.

Great service

Helpful assistance and direction provided to try to rectify the error via phone

customer service was very helpful and supported a booking very efficiently

the staff was very nice that came to visit. He was extremely busy in the area and I had to phone up customer service again when I had heard nothing after a few days. The problem was he went away thinking he had fixed the boiler, only to find out the next day it was over heating and setting off the fire alarm. I had to call again and I am worried regarding another call out charge. It was easier than previous times to contact the Help line which has improved.

After are tumble dryer developed a fault I put in a call with JLA about 8am, one and a half hours later a engineer was on site and the tumble dryer was back in action, 5 star service as far as I'm concerned well done guy's *****

Having leased a Glasswasher for a number of years. I hadn’t realised I had into a 7 year lease. A £1000 glasswasher has cost the best part of £12k by the end. The glasswasher is discontinued and regular breaks down or trips. The engineers come, some are good. Some are poor. I have asked for this machine to be updated to a better model but this never happens. It took them a number of conversations through management to issue another of the same glasswasher. The whole experience of Jla just seems a con and poor customer service. I certainly will not ever sign into anything with them ever again.

Call answered very quickly, staff member very efficient and dealt with issue with no problem. Book us a engineer straight away & he was with us within 1 hour

call answered quickly, operator very helpful and acted quickly

The lady who answered responded very well to my request, even though there was an issue.

good friendly attitude, quick and efficient call handler.

Very good your young girl who delt with my call was excellent Very polite

I rarely leave negative reviews, but after more than three years of trying to resolve ongoing issues with JLA, I feel it’s important to share my experience so other businesses can make an informed decision.
JLA first approached us in 2022 through regular sales calls. The sales team were professional and personable, and in 2023 we decided to proceed with a full laundry installation.
Unfortunately, that positive experience ended once the equipment was installed.
The installation itself was problematic, with delays to the gas connection (not JLA’s fault) meaning engineers had to return to complete the work. Our roller ironer immediately developed faults, the install engineer simply admitted they didn’t know how to fix it and left us with a machine that still wasn’t working.
From late 2023 until the summer of 2026, the roller iron was a constant source of problems. Engineers attended on numerous occasions—at times it felt almost weekly during busy periods—but the underlying issues were never resolved. The original engineers managed to get things better not perfect from the summer of 25, but we still had over heating issues and strange line issue on the linen until the Summer of 26.
As a commercial laundry, unreliable equipment doesn’t just cause inconvenience; it damages your reputation. To continue servicing our customers, we had to purchase multiple ironing boards and employ additional staff to iron everything by hand. This significantly increased our wage costs and meant we were regularly operating at a loss simply to honour commitments to our clients.
Each time we built up our customer base, the equipment would fail again. The financial impact, combined with the stress of trying to keep customers happy, was enormous.
We also experienced ongoing staining issues. Despite repeated engineer visits and being told the machines were operating correctly, the problems continued. Finally, in June 2026, an engineer visited who clearly had an excellent understanding of the equipment. She measured the chemical output, identified that it had been incorrectly set, and immediately resolved the staining issues. She also discovered that the roller itself had never been set up correctly and rectified problems that previous engineers had repeatedly dismissed.
Since that visit, the equipment has performed as expected. In reality, however, machinery installed in December 2023 only began operating properly around June 2026.
Communication has been equally disappointing. In 2024, JLA experienced an IT issue that resulted in us being double invoiced for detergents. It took approximately 18 months for this to be resolved. Whilst the customer service staff have always been polite, I rarely felt that issues were actually progressed or ownership taken. On one occasion I was even told that JLA had “big lawyers” and that I would be “squashed”, which I found completely inappropriate when I was simply trying to resolve ongoing operational issues.
More recently, I’ve also discovered significant differences in pricing between comparable local customers, despite some having larger installations than ours. Whilst I appreciate commercial pricing varies, this was difficult to understand given the challenges we had experienced.
Looking back, I believe we were also advised to install equipment that was not the right specification for our business. Combined with increasing JLA hire charges, wages, gas, electricity and water costs, the operation has become extremely difficult to make commercially viable.
All I have ever wanted is reliable equipment, fair support when problems arise and a supplier who works in partnership with their customers. Sadly, that has not been my experience.
I appreciate there are undoubtedly many hardworking people within JLA, and I am genuinely grateful to the engineer who finally resolved issues that had persisted for over two years. However, the overall experience has caused significant financial loss, operational disruption and unnecessary stress to our business.
Based on my experience, I cannot recommend JLA and would encourage any business considering them to carefully evaluate alternative suppliers before signing a long-term agreement.

good service ,repair done quickly engineer polite , good customer service , no problems with reporting helpful and easy to contact

Great service as always from the Customer Service staff and the Engineer, highly recommend.