Chris who came out always delivers first class service. Fixed fault in machine and explained different cycles so we can maximise usage and make our lives easier. Contacting jla really easy and always... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was an pleasure having Mark Hudson in our store today at CRUK Newton Abbot. He was extremely efficient at his job and delivered outstanding customer service. We all felt extremely positive d... Zobacz więcej
Reakcja na opinię
The quick response from the engineer and having the required spare door springs on site made all the difference. As you can imagine in a 74 bed nursing home having a washing out of action for to long... Zobacz więcej
Reakcja na opinię
Im afraid the service was poor this time. A part was ordered on Wednesday and yet it has still not been fitted, we have a function tonight and no dishwasher, we pay for a service and to have no glassw... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca sprzętu dla pralni automatycznych
- Sklep AGD
- Naprawa sprzętu elektronicznego
- Sklep z używanymi częściami zamiennymi i komponentami
- Sklep RTV
Napisane przez firmę
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Napisane przez firmę
Dane kontaktowe
Meadowcroft Lane, HX6 4AJ, Ripponden, Zjednoczone Królestwo
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very prompt service
5 sierpnia 2026
Odpowiedź od JLA
Good afternoon Sylvia,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Good communication and competitive price
10 sierpnia 2026
Opinia niezależna
Odpowiedź od JLA
Good afternoon Mrs Louise Higginbottom,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Odpowiedź od JLA
Good morning Christine,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Great Job
The member of staff who took my call for the job was very polite and helpful. The Engineer who came to site was very professional and polite he explained what he was going to do in a way I could understand when he had finished repairing the machine he came and told me that everything was fixed and working correctly .
5 sierpnia 2026
Odpowiedź od JLA
Good morning Kim,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Odpowiedź od JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
exceptional service
Phoned in the morning, out before lunch, extremely happy laundry ladies :)
Thanks Ceri!
6 sierpnia 2026
Odpowiedź od JLA
Good morning Ceri,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Im afraid the service was poor this…
Im afraid the service was poor this time. A part was ordered on Wednesday and yet it has still not been fitted, we have a function tonight and no dishwasher, we pay for a service and to have no glasswasher for a whole week is not acceptable. The report also says weights were added to the pipes and yet are can't see any.
4 sierpnia 2026
Odpowiedź od JLA
Good Morning, Heather,
Thank you for taking the time to speak with me on the phone this morning. I really appreciated your honest feedback.
As discussed, I will call you back this afternoon with an update on the actions I have taken.
Kind regards,
Sam
I purchased a tumble dryer part from…
I purchased a tumble dryer part from you that arrived damaged. I returned it and received a new, functional replacement. Subsequently, I received an invoice issued with the wrong company name, an incorrect address, and the wrong amount. I called to request a corrected invoice. A few days later, the same thing happened—I received another incorrect invoice, so I called again. Despite this, no one sent me the proper document. Then I received an email stating that you were "considering legal action to recover the outstanding balance, which would entail additional interest and fees," and asking me "not to ignore this reminder." I am not ignoring the matter. I called again; following our conversation, an employee sent me a new customer form, which I signed and returned immediately. I was informed that she had referred the matter to the Customer details Team Leader and copied in Imran, who is responsible for my credit account. I was convinced I would finally receive the correct invoice. That did not happen. Instead, I received another email threatening interest charges and legal action. I will pay the bills once everything is correct. If I receive another email threatening legal action and interest, I will consult a lawyer.
30 lipca 2026
Odpowiedź od JLA
Good Morning Anna,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced and understand your frustration.
We take your concerns seriously and would like the opportunity to fully review what has happened regarding the damaged part, the invoicing errors, and the communications you have received.
As we are currently outside of business hours, a Senior Customer Relationship Manager will review your case and contact you on Monday when our offices reopen to discuss this with you directly and work towards a resolution.
Thank you for bringing this matter to our attention, and we appreciate your patience in the meantime.
Kind Regards
Nicola
Jla great service
Chris who came out always delivers first class service. Fixed fault in machine and explained different cycles so we can maximise usage and make our lives easier. Contacting jla really easy and always come out within the 24 hour time window. Overall great service
3 sierpnia 2026
Odpowiedź od JLA
Hi Craig
Thank you so much for the lovely feedback and for the 5 Star Review. We really appreciate you taking the time to share your experience.
Many Thanks
Nicola
i asked a question and got the answer i…
i asked a question and got the answer i was looking for, the gentlemen i spoke too was most helpful
7 sierpnia 2026
Odpowiedź od JLA
Good afternoon Jonathan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Service
The engineers were polite and a completed a good job.
Excellent customer service good knowledge
7 sierpnia 2026
Odpowiedź od JLA
Good afternoon Sharon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Odpowiedź od JLA
Good afternoon Shelley,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
helpdesk call
I have the full contract and got hold of helpdesk and someone is coming within 24hrs - cant fault that. Endless option on the phone is annoying (press 1 for ups, press 2 for downs, press 3 for ins, press 4 for outs etc) but I got through to someone. Thats good
6 sierpnia 2026
Odpowiedź od JLA
Good Morning Matthew,
Thank you for your fantastic 5-star review. We're delighted to hear about your experience, and we greatly value the feedback you've shared. Your comments help us identify ways to make our service even better.
Many Thanks
Nicola
Just avoid if you can
Just avoid if you can. From the beginning to end my experience was zero star.
6 sierpnia 2026
Odpowiedź od JLA
Good Morning,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has left you feeling disappointed.
As we are currently outside of business hours, a Senior Customer Relationship Manager will be in touch with you this morning to better understand what happened and discuss your concerns.
We appreciate the opportunity to address this with you
Many Thanks
Nicola
Maintenance
Very helpful and came out sooner than expected and kept me informed on the progress
31 lipca 2026
Odpowiedź od JLA
Good Morning Martin,
Thank you for taking the time to leave a 5 Star Review, we really appreciate this.
Many Thanks
Nicola
Service Review
Service and Customer Support are fantastic, always responsive - originally gave 4 stars as I had a few issues but big thanks to Sam Blackshaw and Paul Mayall as these have now been resolved and I have received 5 star service.
6 sierpnia 2026
Odpowiedź od JLA
Good afternoon Lisa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4 ‑star review.
Kind regards,
Sam
Good service …..
6 sierpnia 2026
Odpowiedź od JLA
Good afternoon Madushan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Their service is always quick and…
Their service is always quick and reliable. Agents always helpful and friendly.
6 sierpnia 2026
Odpowiedź od JLA
Good morning Nat,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
The customer service at JLA is always…
The customer service at JLA is always very clear, helpful and the service they provide is great.
5 sierpnia 2026
Odpowiedź od JLA
Good morning Joe,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
The quick response from the engineer…
The quick response from the engineer and having the required spare door springs on site made all the difference. As you can imagine in a 74 bed nursing home having a washing out of action for to long causes major problems.
31 lipca 2026
Odpowiedź od JLA
Good Morning David,
Thank you for the 5 star Review. so pleased our engineer was able to resolve your issues quickly for you. We really appreciate your feedback.
Many Thanks
Nicola
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.