Die Buchung ist sehr unkompliziert. Bei einer notwendigen Stornierung eine Mitreisenden wurde sehr rasch und zuvorkommend geholfen. Beim Aussteigen am Zielort wurde es etwas chaotisch, teilweise sta... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ich habe bei einer Buchung vergessen, mein Wohnmobil mit anzumelden - Katastrophe! Dank der empathischen, professionellen und kompetenten Unterstützung des Teams konnte die Buchung gerettet werden, ob... Zobacz więcej
Reakcja na opinię
Ich habe sehr gute Erfahrungen mit goferry gemacht. Besonders hervorheben möchte ich die Mitarbeiterin Thea. Ich hatte große Probleme. da unser Wohnmobil einen Totalschaden erlitten hatte. Thea hat u... Zobacz więcej
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You can use their services for the easy Bookings ( the regular ferries to well-known destinations), but why would you? There is really no added value. For the specific ferries to small islands in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
goFerry: 45 years of family tradition & expert sea travel Since 1979, GoFerry has evolved from a local travel agency into a leading Mediterranean ferry aggregator. Now in our third generation, we bridge the gap between digital efficiency and old-school hospitality. While others use automated bots, we pride ourselves on our elite support team. Experts like Janna, Vicky and Thea, who personally ensure your booking is secure. Why 3 million+ travelers trust GoFerry: Official Partner: Authorized by 100+ carriers to provide real-time price comparisons and Early Booking discounts and Flash Sale offers. Specialized Bookings: We handle what others can’t. Camping on Board, large vehicle configurations and pet-friendly cabins. Full Protection: Our service fee funds a 24/7 human support team to handle strikes, cancellations and rebookings for you. Experience the Mediterranean with the reliability of 45 years of experience.
Dane kontaktowe
Agiou Pavlou Street 61, 1107, Nicosia, Cypr
- +30 211 800 8990
- support@go-ferry.com
- go-ferry.com
4,0
Dobra
836 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ich hatte eine Anfrage zu meiner Buchung…
Ich hatte eine Anfrage zu meiner Buchung. Thea hat mich sehr höflich und toll beraten. Ein exzellenter und kundenorientierter Service. Vielen Dank!
3 marca 2026
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Herr Apitzsch ,
Vielen herzlichen Dank für Ihre freundlichen Worte!
Es freut uns sehr, dass Sie mit unserem Service.
Wir freuen uns, Sie bald wieder begrüßen zu dürfen
Ihr Go Ferry-Team
I made a booking paid for flexibility…
I made a booking paid for flexibility read the terms attached which said I would receive a full refund if cancelled within 31 days . Had to cancel the booking and they brought in different terms mentioning 61 days . 80% refund +charges this is ridiculous as it never came up on the terms when booking . Stay away do not book . Further to the response I contacted the ferry company Stenna directly they told me the 61 days was nonsense and was in no part in there terms and conditions as Go ferry stated below . Nothing more than a cash grab from me stating false terms and conditions.
3 marca 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Oshea,
We understand that, in your case, there appears to have been confusion arising from the information you found in our FAQ section, which you also forwarded to us by email.
The FAQ provides general guidance and states that, in most cases, cancellations made up to 31 days prior to departure may qualify for a full refund. However, as clearly indicated there, this information applies to most bookings — not all.
Each reservation is subject to the specific terms and conditions.For your particular booking, the applicable cancellation policy required cancellation at least 61 days prior to departure in order to qualify for a higher refund. These specific terms were displayed in detail before payment and formed part of the booking confirmation. Once a reservation is completed, the fare rules cannot be altered by our company. At no point were different terms introduced after your booking. The refund issued was calculated strictly in accordance with the cancellation policy attached to your confirmed reservation.
We appreciate that cancellation policies can be frustrating when plans change. Nevertheless, each booking carries its own individual conditions, which are presented prior to payment and cannot be modified afterward.
Kind regards,
Your Go Ferry Team
Nach anfänglichen Problemen konnte mir
Nach anfänglichen Problemen konnte mir
Thea von Go ferry in Köln wie auch schon vergangenes Jahr super helfen.
24 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Herr Arnd Biefeld,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Wir freuen uns darauf, Sie in Zukunft wieder zu bedienen!
Mit freundlichen Gruessen
Ihr Go Ferry Team
Excellent: real people accepting challanges, solving problems!
After several very different, and sometimes quite frustrating, experiences with ferry booking agencies over the past few years, Go-Ferry is finally a resounding success, especially when it comes to communication and accessibility! They employ REAL PEOPLE! People who actually a) have a phone (!), b) answer the phone, c) can listen and speak, and... most importantly d) resolve problems that can sometimes arise with tourist service providers abroad... Excellent service! I'll definitely use them again.
27 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Em Geb,
Thank you very much for your review !
We pride ourselves on being the most customer-friendly online booking platform where customers get their personal travel advisor for every touchpoint with the booking process, and the ferry travel itself.
Regards
Your Goferry Team
I book the ferries every time by go…
I book the ferries every time by go Ferry.
You have the best price and the best web portal.
26 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Peter Hecht ,
Thank you so much for your wonderful feedback. We are truly delighted to know that you have been a loyal goferry customer — your continued trust means a great deal to us.
At goferry, our goal is always to provide a smooth, reliable, and enjoyable booking experience, and it is incredibly rewarding to know that we have been part of your journeys over the years.
Your support motivates us to keep improving and delivering the high level of service you expect and deserve. We look forward to helping you plan many more trips in the future!
Warm regards,
The Goferry Team!
Even if you dont have a sysbookingtem to…
Even if you dont have a system to handle a group booking, your personal help was excelent.
25 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Finn,
Thank you very much for your kind words.
Your Go Ferry Team
Super-easy to navigate
Super-easy to navigate, friendly tone, informative!
24 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Wilbers,
Thank you for your kind words.
Your Go Ferry Team
book somewhere else if you want to be treated fair with your money
Overcharging and charging you lots of hidden fees too. I regret booking here.
24 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Alexander Gatterer,
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We would like to clarify that all pricing details, including our cancellation policy and any applicable fees, are clearly outlined in the booking confirmation sent directly from our website prior to finalizing the reservation. Guests are able to choose from various rate options depending on the level of flexibility, cancellation terms, and insurance coverage selected at the time of booking.
We are committed to maintaining full transparency so our guests can make informed decisions before completing their reservation.
Kind regards.
The Goferry Team!
Tres bonne expérience
Tres bonne expérience, j'avais annulé un voyage (option non remboursable mais bien modifiable) et effectivement 3 mois plu tard j'a refait une réservation et Goferry à refait une nouvelle réservation, je n'ai eu à payer que le supplément par rapport à la réservation initialement annulée. Très bonne prise en charge et très bon contact avec le service.
Merci Goferry.
17 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Monsieur Jean Paul Schuermans,
Nous vous remercions pour vos aimables paroles.
C'est un plaisir pour nous d'aider nos clients.
Cordialement,
L'équipe Go Ferry
Go-Ferry gave me easy booking online, and then Janna helped me correct my error
Go-Ferry was extremely helpful in setting up a ferry booking between Athens and Hydra; I booked online easily. However, I erroneously booked one day earlier than I intended, and that's where Janna came in: She helped me correct the error and rebook the trip, all via email (given the 10 hour time difference). She was terrific, and I thank you, Janna!
6 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Charles Galt,
Thank you very much for your review and we're glad you enjoyed our services!
Kind Regards
Your Goferry Team
I strongly suggest goferry
I strongly suggest goferry for the simple and most important thing, in my opinion, in the travel industry. They’re extremely professional and HUMAN (for gods sake with all those chatbots nowadays). When you are planning your vacation many things can go wrong and there you need a strong company to support you. I found my solution at goferry and I am totally satisfied. Also, they have a huge network.
14 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Thanasis T.,
Thank you for sharing your positive experience with goferry! We’re thrilled to hear that you appreciated our professional and human approach in supporting your travel plans. Our team is committed to providing the best service possible, and it’s wonderful to know that our extensive network and reliable support left you totally satisfied.
We hope to be able to assist you on your next travel plan and continue providing the strong support you deserve.
Warm regards,
The Goferry Team!
I would like to thank Nikolas for…
I would like to thank Nikolas for reviewing the reservation I made and discovering I made a mistake and booked two separate cabins when I only needed one. He called me within 15 minutes of making my reservation to point out my mistake. He corrected the reservation and issued a refund for the second cabin. I was very impressed with the personal service provided.
11 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mrs. Connie Reinholm,
Thank you very much for your kind words, we really appreciate that.
Kind Regards,
Your Goferry team
Huge and non-transparent fees
I booked a ferry trip from Piraeus to Heraklion. The ferry itself cost €44, and Go-Ferry charged another €26.09 (37%) as a non-transparent fee. Contrary to what they claim in their response here, this was not a flex fare surcharge but, according to the invoice, a "service fee".
I requested an invoice on December 26th. Go-Ferry did not send it until February 11th! At first, the employees dismissed me in a slimy manner in their emails, and when I insisted on my demand, they switched to an aggressive tone.
Go-Ferry also repeatedly attempted to have my negative reviews removed from various platforms. When those attempts failed, the company threatened me in private correspondence.
26 grudnia 2025
Opinia niezależna
Odpowiedź od goFerry
Dear Juliana Reich,
Thank you for your review and for sharing your booking information.
We could track your booking and registered that you have booked a flex tariff. This tariff comes with more flexible cancellation, amendment and support conditions and, thus, is a bit more expensive than an economy tariff. All this information is displayed during booking without the need of ever reading the small print of the terms section.
We apologize for not sending timely your invoice request. There is, off course, no other reason for this delay rather than the increased bookings we receive during your booked period due to the early booking offers we provide.
The 10% discount is still available for you - even if you book next time an economy tariff and/or an early booking discount. This way you can get a really great offer!
Kind regards,
Your goferry team
Der Kontakt mit den Agenten go ferry professionell und kompetent
Der Kontakt mit den Agenten go ferry sind jedes mal einwandfrei, freundlich, kompetent und hilfsbereit.
Danke
30 stycznia 2026
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Herr Martin Erni,
wir sind stolz darauf, eine kundenfreundliche Online-Buchungsplattform zu sein, auf der die Kunden bei jedem Kontakt mit dem Buchungsprozess und der Fährreise ihren persönlichen Reiseberater bekommen.
Mit freundlichen Grüßen
Ihr Go-ferry Team
Schnelle und hilfreiche Antworten zu…
Schnelle und hilfreiche Antworten zu Rückfragen bei der Buchung.
Bestätigungen kamen umgehend!
4 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Herr Gerd Albrecht,
Vielen Dank für Ihre Bewertung!
Kundenbetreuung ist fuer uns die Basis fuer den Kundengewinn!
MfG
Ihr Goferry Team
Der nachträgliche Seniorenrabatt
3 lutego 2026
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Nutzerin,
Vielen Dank fuer Ihre Bewertung!
Ihr Goferry Team
Super Service from Thea
Super Service from Thea. Really greatful and many thanks from us.
29 stycznia 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Jörg Seidel,
Thank you very much for your review and we're glad you enjoyed our services!
Best Regards
Your Goferry Team
It was a very smooth experience and the…
It was a very smooth experience and the website is very easy to navigate
26 stycznia 2026
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Alberto Ramirez,
Thank you very much for your review.
Best Regards
Your Goferry Team
Super hilfsbereit
Sehr sehr gute Kommunikation und sehr hilfsbereit
21 stycznia 2026
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Bsylwia,
Vielen Dank für Ihre Bewertung!
Wir wissen Ihr Feedback sehr zu schätzen und freuen uns sehr, dass Sie eine hervorragende Erfahrung mit unserem Kundenservice gemacht haben.
MfG
Ihr Goferry Team
I had an issue with my booking and I…
I had an issue with my booking and I emailed goferry. They replied immediately and they also called me to confirm everything is okay.
In our days, with all those companies who use only chatbots as assistance to the customer, goferry makes the difference for me! Thank you goferry!
7 stycznia 2026
Opinia niezależna
Odpowiedź od goFerry
Dear George K,
Thank you very much for your kind feedback!
We’re glad to hear that our team was able to assist you quickly and ensure everything was resolved smoothly.
Providing personal and reliable customer support is very important to us, so your words truly mean a lot.
Thank you for choosing GoFerry—we look forward to assisting you again in the future.
Warm regards,
The Goferry Team!
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