Another great cruise organised by Adam at Galaxy cruises, Flights, a couple of nights in Venice exploring before we joined our cruise around the Adriatic then finishing in Athens for another nig... Zobacz więcej
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Zobacz, co mówią recenzenci
We were impressed to have all our questions answered fully without delay. Galaxy agent Jim was happy to communicate by phone and email so that we have a reference to refer to for our decision to go ah... Zobacz więcej
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Great experience booking with Galaxy Cruises. 5 star service from Angela at Galaxy Cruises. Determined to get me exactly what I wanted, lots of communication to make sure everything was right. Ext... Zobacz więcej
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Really great customer service, super efficient and knowledgable.Rickie was very clear, happy to do amends to get my holiday just right and promptly sent through paperwork to read. He was an absolute p... Zobacz więcej
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Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Agregator turystyczny
- Biuro organizujące wycieczki statkiem
- Biuro podróży
- Przewozy statkiem
Napisane przez firmę
Galaxy Cruises is a UK-based travel agency dedicated to delivering exceptional cruise holiday experiences to destinations across the globe. We are proud to be part of Galaxy Travel Ltd, a trusted name in the travel industry known for personalised service, expert knowledge, and unbeatable value. We specialise in a wide range of cruise packages to suit all types of travellers – from relaxing escapes to adventurous explorations. Whether you're dreaming of the Caribbean, Alaska, the Mediterranean, or Asia, we work closely with some of the world’s leading cruise lines, including Holland America Line, Norwegian Cruise Line, Princess Cruises, and others to bring you the best routes, experiences, and offers available. Our experienced team is passionate about travel and committed to helping you find the perfect cruise. From selecting the right itinerary and ship to arranging flights, hotels, and pre/post-cruise stays, we make the entire process seamless and stress-free. All our holidays are fully ATOL protected, ensuring your booking is safe and secure from the moment you confirm to the moment you return. At Galaxy Cruises, we turn cruise dreams into lasting memories – with expert care, great value, and trusted protection every step of the way.
Dane kontaktowe
42-44 High Street , SL1 1EL, Slough, Zjednoczone Królestwo
- 02039413786
- admin@galaxycruises.co.uk
- galaxycruises.co.uk
4,8
Doskonała
409 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jim was very helpful and answered all…
Jim was very helpful and answered all my questions on a cruise I was interested in booking. Thanks to Jim I was able to proceed with the booking 🙏
13 marca 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Martyn,
Thank you for your fantastic 5-star review! We are delighted to hear that Jim provided such helpful assistance, answering all your questions and enabling you to proceed with your cruise booking. We truly appreciate your kind words and are thrilled you had a positive experience. We wish you a wonderful trip!
Regards
Renee Johnson
customer service team
Excellent service from Jacob
I would like to thank Jacob for assisting with our cruise booking. He explained every thing step by step and ensured all our details were correct and our needs were met. Excellent customer service.
10 marca 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Christine,
Thank you for your fantastic 5-star review! We are delighted to hear that Jacob provided such excellent, step-by-step service for your cruise booking, ensuring all your needs were met. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Regards
Renee Johnson
Customer Service Team
Terrific value
I was in the process of booking an Asian cruise via my local travel agent when referred to Galaxy Travel via Travel Zoo.
Brian Smith was my representative and his advice and guidance was invaluable.
Costs were significantly reduced. Additional benefits including private transfers and a full day Tokyo excursion obtained at no additional cost. Most days Brian was available until 7.30 pm which was a real help.
6 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Cornthwaite,
Thank you for your fantastic 5-star review! We're thrilled to hear Brian Smith provided such invaluable advice and secured excellent benefits for your Asian cruise. It's wonderful that he could assist you so comprehensively. We truly appreciate your business and look forward to helping you again!
Regards
Renee Johnson
Customer Service Team
Brian gives excellent customer service
Brian was excellent at helping me plan my first cruise, handling the flights and accommodation as well. I had a seamless journey and am grateful to Brian for taking the time to understand my holiday needs. Well done Brian.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Brian and Galaxy Cruises! We're thrilled to hear that Brian was able to help you plan your first cruise so effectively, handling the flights and accommodation seamlessly.
It's wonderful to know that Brian took the time to understand your holiday needs and that you had such a smooth journey. We'll be sure to pass on your kind words to him.
We appreciate your feedback and hope to assist you with your future travel plans.
Sincerely,
The Galaxy Cruises Team
Great Experience- Returning customer.
Had a great experience booking with Galaxy Cruises. We have used them once before so came back and booked another, this time with Jacob helping us who was very friendly and helped us with all of our questions.
21 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for your wonderful feedback! We're thrilled to hear that you had another great experience booking with Galaxy Cruises and that Jacob was able to assist you so effectively.
We truly appreciate your repeat business and are delighted that you chose to come back to us for your travel needs. It's always our goal to provide friendly and helpful service, and we're glad that Jacob was able to answer all of your questions and make the booking process smooth for you.
We look forward to assisting you with your future travel plans!
Sincerely,
The Galaxy Cruises Team
Level of service
I recently booked a cruise and this was handled by Brian Smith. Brian answered all my queries quickly and clearly. In addition the advice he gave was much appreciated.
I was very satisfied with the service received.
16 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Brian Smith and Galaxy Cruises! We are thrilled to hear that Brian was able to answer all your queries quickly and clearly and that you found his advice helpful.
It's always our goal to provide excellent service and make the booking process as smooth as possible for our customers. We are delighted to know that you were very satisfied with the service you received.
We will be sure to pass on your kind words to Brian.
We hope to assist you with your future travel plans!
Sincerely,
The Galaxy Cruises Team
Five star service all the way!
I was impressed with the efficiency of the booking process and all the helpful information that was provided about my trip. While I was away I was kept informed about transfers and timings.
Great customer service and a wonderful trip which ran completely smoothly.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you received five-star service throughout the entire process.
We strive to make the booking process as efficient as possible and to provide all the helpful information needed for a smooth and enjoyable trip. It's wonderful to know that you were kept informed about your transfers and timings while you were away and that our customer service met your expectations.
We're delighted that your trip ran completely smoothly, and we hope to assist you with your future travel plans.
DO NOT USE THIS COMPANY- really bad…
DO NOT USE THIS COMPANY- really bad customer service. I requested call recordings and handling of my complaint in December. No response, legal breach of data laws. Formal complaint made to Information Commissioner for investigation
10 grudnia 2025
Opinia niezależna
Galaxy cruise booking
We have just booked a cruise for sept 27 with Jacob Lewis at Galaxy cruises and are very happy with the assistance provided .
14 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for booking your cruise with Galaxy Cruises, and especially for letting us know about your positive experience with Jacob Lewis! We're delighted to hear that he provided you with helpful assistance.
We truly appreciate you choosing Galaxy Cruises for your travel plans, and we hope you have a wonderful cruise in September 2027!
Sincerely,
The Galaxy Cruises Team
First time I booked with this company…
First time I booked with this company and the experience was very good. Jacob dealt with my call very efficiently and quickly, answering all my questions in detail and was able to find the best cabins for me and my family that matched our requirements. I would certainly book with Jacob and this company again for future holidays, for the service received and for the price of the holiday package.
12 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Galaxy Cruises! We are delighted to hear that you had a very good first-time booking experience with us and that Jacob was able to assist you so efficiently.
We are thrilled that he answered all of your questions in detail and found the best cabins for you and your family that matched your requirements. We're also glad to know that you were satisfied with both the service you received and the price of the holiday package.
We truly appreciate your kind words and hope to assist you with your future holiday plans!
Sincerely,
The Galaxy Cruises Team
Ricky was really helpful
Ricky was really helpful . Kept looking for us although we missed a few good deals by replying a bit too late
11 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you for taking the time to share your experience with Ricky! We appreciate your feedback.
We're glad to hear that Ricky was helpful and that he continued to search for the best deals for you, even when you missed a few due to timing. We understand that finding the perfect deal can sometimes be a race against the clock.
We value your business and hope to assist you with your future travel plans.
Sincerely,
The Galaxy Cruises Team
5 star service from Sam at Galaxy Cruises
Excellent service as always by Sam at Galaxy Cruises. He provided us with lots of choices of cruises within our travel dates and with very competitive pricing . Once booked he ensures to keep in touch to make sure everything is correct and we are fully versed on our itinerary and all the extra benefits to ensure we have the best time. I have been booking with Sam for many years now and always contact him when booking all our future travel. Excellent customer service and communication, extensive product knowledge of all the cruise lines and always the best price. 5 star ⭐️ thank you Sam
10 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for your wonderful and continued support! We are absolutely delighted to hear that you consistently receive 5-star service from Sam at Galaxy Cruises.
We are thrilled that Sam provides you with lots of choices, competitive pricing, and excellent communication to ensure you have the best possible experience. We truly appreciate your loyalty and are delighted that you have been booking with Sam for so many years.
We will be sure to pass on your kind words to Sam, and we look forward to assisting you with all your future travel plans!
Sincerely,
The Galaxy Cruises Team
helpful and patient
We spoke to Jacob who was helpful and patient while we asked questions and sent through the itinerary details quickly. Was recommended by friends who book cruises frequently.
7 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Jacob and Galaxy Cruises! We are delighted to hear that Jacob was helpful and patient while answering your questions and providing you with the itinerary details.
We truly appreciate your recommendation and are thrilled that you chose to book with us based on the positive experiences of your friends. We strive to provide excellent service and build long-lasting relationships with our customers.
We hope you have a wonderful cruise!
Sincerely,
The Galaxy Cruises Team
Galaxy cruises
Jim answered all our questions and was able to arrange more convenient flights. Very happy with the service.
4 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you for taking the time to share your positive experience with Jim and Galaxy Cruises! We are delighted to hear that Jim was able to answer all of your questions and arrange more convenient flights for you.
We strive to provide excellent service and tailor our bookings to meet the specific needs of our customers. We are glad that Jim was able to do that for you.
We hope you have a wonderful trip!
Sincerely,
The Galaxy Cruises Team
I have just booked a rather complicated…
I have just booked a rather complicated cruise and stay with Galaxy. Jacob was amazing, helped with all my requests and gave first class service.
4 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for choosing Galaxy Cruises for your rather complicated cruise and stay booking! We are absolutely delighted to hear that Jacob provided you with amazing and first-class service, accommodating all of your requests.
We truly appreciate your kind words and are thrilled that you had such a positive experience. We strive to make even the most complex bookings smooth and stress-free for our customers.
We hope you have a fantastic trip!
Sincerely,
The Galaxy Cruises Team
Experience…
The Agent that delt with was Ricky who was very poliet and professional and very helpful with making changes to my hoilday he was always on hand for any queries that i had either by phone or Email
3 lutego 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience! We are delighted to hear that Ricky provided you with polite, professional, and helpful service while making changes to your holiday.
We strive to be always on hand for any queries that our customers may have, and we are glad that Ricky was able to assist you effectively by both phone and email.
We hope you have a wonderful holiday!
Sincerely,
The Galaxy Cruises Team
Excellent customer service
Excellent customer service, Ricky answered all our questions promptly. Cruise and stay was amazing. We have just booked with them again.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience and for your continued trust in us! We are delighted to hear that Ricky provided you with excellent customer service and answered all of your questions promptly.
We are also thrilled to know that you enjoyed your cruise and stay and that it was an amazing experience. We truly appreciate your repeat business and are delighted that you have booked with us again.
We look forward to assisting you with your future travel plans!
Sincerely,
The Galaxy Cruises Team
Ziya was excellent
Ziya was very helpful and incredibly patient coming back with options and answers to the permutations we kept giving him.
The end result was exactly what we wanted and with a price we found to be competitive.
We will definitely use this company again👍
29 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Ziya and our company. We are thrilled to hear that Ziya was able to provide you with helpful and patient service, and that he ultimately delivered exactly what you were looking for at a competitive price.
We truly appreciate your kind words and are delighted to know that you will consider using our company again in the future. We look forward to assisting you with your travel needs!
Excellent service from Brian at galaxy…
Excellent service from Brian at galaxy cruises. Such a helpful guy. After many questions nothing was too much trouble and such great response times.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that Brian provided you with excellent service and that you found him so helpful. We're proud to have him on our team. We strive to provide the best possible experience for all our customers, and it's wonderful to know that Brian's efforts were appreciated.
We hope to assist you with your travel plans again in the future.
Newbie
This was our first time planning a. Cruise with Galaxy and we had the good fortune to be introduced to Jim who was both patient polite and thoughtful during our conversation. We were emailed the holiday itinerary to peruse and invited to ask if we had any questions. It is thanks to Jim we can look forward to our trip as flighs transfers hotels and cruise have all been arranged to our satisfaction and should lead to stress free holiday I am sure we will be using Galaxy for future holidays
27 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for choosing Galaxy Cruises for your first cruise planning experience! We are absolutely delighted to hear that you had such a positive experience with Jim.
We're thrilled that Jim's patience, politeness, and thoughtfulness made the planning process smooth and enjoyable for you. We're also happy to hear that the itinerary meets your satisfaction and that you feel confident about a stress-free holiday.
Knowing that we've helped create a great experience for you is truly rewarding. We look forward to assisting you with your future holiday plans!
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