Our agent was called Adam and we booked the trip via WhatsApp which was so convenient. He answered all my questions, sent me details of loads of hotels so I could take my time reading reviews before m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Another great cruise organised by Adam at Galaxy cruises, Flights, a couple of nights in Venice exploring before we joined our cruise around the Adriatic then finishing in Athens for another nig... Zobacz więcej
Reakcja na opinię
Great experience booking with Galaxy Cruises. 5 star service from Angela at Galaxy Cruises. Determined to get me exactly what I wanted, lots of communication to make sure everything was right. Ext... Zobacz więcej
Reakcja na opinię
Really great customer service, super efficient and knowledgable.Rickie was very clear, happy to do amends to get my holiday just right and promptly sent through paperwork to read. He was an absolute p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Agregator turystyczny
- Biuro organizujące wycieczki statkiem
- Biuro podróży
- Przewozy statkiem
Napisane przez firmę
Galaxy Cruises is a UK-based travel agency dedicated to delivering exceptional cruise holiday experiences to destinations across the globe. We are proud to be part of Galaxy Travel Ltd, a trusted name in the travel industry known for personalised service, expert knowledge, and unbeatable value. We specialise in a wide range of cruise packages to suit all types of travellers – from relaxing escapes to adventurous explorations. Whether you're dreaming of the Caribbean, Alaska, the Mediterranean, or Asia, we work closely with some of the world’s leading cruise lines, including Holland America Line, Norwegian Cruise Line, Princess Cruises, and others to bring you the best routes, experiences, and offers available. Our experienced team is passionate about travel and committed to helping you find the perfect cruise. From selecting the right itinerary and ship to arranging flights, hotels, and pre/post-cruise stays, we make the entire process seamless and stress-free. All our holidays are fully ATOL protected, ensuring your booking is safe and secure from the moment you confirm to the moment you return. At Galaxy Cruises, we turn cruise dreams into lasting memories – with expert care, great value, and trusted protection every step of the way.
Dane kontaktowe
42-44 High Street , SL1 1EL, Slough, Zjednoczone Królestwo
- 02039413786
- admin@galaxycruises.co.uk
- galaxycruises.co.uk
4,8
Doskonała
411 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from Brian at galaxy…
Excellent service from Brian at galaxy cruises. Such a helpful guy. After many questions nothing was too much trouble and such great response times.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that Brian provided you with excellent service and that you found him so helpful. We're proud to have him on our team. We strive to provide the best possible experience for all our customers, and it's wonderful to know that Brian's efforts were appreciated.
We hope to assist you with your travel plans again in the future.
Newbie
This was our first time planning a. Cruise with Galaxy and we had the good fortune to be introduced to Jim who was both patient polite and thoughtful during our conversation. We were emailed the holiday itinerary to peruse and invited to ask if we had any questions. It is thanks to Jim we can look forward to our trip as flighs transfers hotels and cruise have all been arranged to our satisfaction and should lead to stress free holiday I am sure we will be using Galaxy for future holidays
27 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for choosing Galaxy Cruises for your first cruise planning experience! We are absolutely delighted to hear that you had such a positive experience with Jim.
We're thrilled that Jim's patience, politeness, and thoughtfulness made the planning process smooth and enjoyable for you. We're also happy to hear that the itinerary meets your satisfaction and that you feel confident about a stress-free holiday.
Knowing that we've helped create a great experience for you is truly rewarding. We look forward to assisting you with your future holiday plans!
Ziya was excellent
Ziya was excellent , the whole booking process was smooth and easy.
26 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to let us know about your positive experience! We're so glad to hear that Ziya made the booking process smooth and easy for you. We really appreciate your feedback.
We hope you have a wonderful trip!
Ziya Dakni
Ziya
our representative was very professional and booked our trip for my husband’s 70th birthday to Australia, thank you for making It so easy. Thank you
26 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for your kind words and for entrusting us with booking your trip to Australia for your husband's 70th birthday! We're delighted to hear that Ziya provided you with a professional and easy booking experience.
We hope you and your husband have a truly wonderful and unforgettable trip celebrating this special milestone in Australia. Happy early birthday to him from all of us!
If you need anything else at all before you depart, please don't hesitate to reach out.
Ziya is very very helpful.
Ziya, the agent consultan is very helpful. Answer all our questions.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you for taking the time to let us know about your experience with Ziya. We are happy to hear that he was helpful and answered all of your questions. We appreciate your feedback!
Brian Smith from Galaxy was first rate
Brian Smith from Galaxy was first rate, he was very polite, efficient and knowledgeable, and happily changed part of my booking.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you for taking the time to share your experience with Brian Smith and Galaxy! We're thrilled to hear that you found him to be polite, efficient, and knowledgeable, and that he was able to accommodate your booking changes so readily.
We truly appreciate your kind words and are glad we could provide you with excellent service.
Odpowiedź od Galaxy Cruises
Thank you for taking the time to leave us a quick review. We are so glad to hear that you found our support team amazing! We appreciate your feedback.
Brian at Galaxy Cruises is a gem and a…
Brian at Galaxy Cruises is a gem and a real pro
9 stycznia 2026
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive feedback about Brian at Galaxy Cruises! We're thrilled to hear that you consider him a gem and a real pro. We're proud to have him on our team.
We appreciate you letting us know about your experience.
Sincerely,
Excellent customer service from Ashley
Ashley looked after me for the majority of my booking and was so friendly and helpful every step of the way. Without Ashley’s help, I would have been stressed out with all the different forms, web sites and information I had to provide. Ashley guided me through every step and emailed me all the documents I needed. I would give Ashley a definite “employee of the. Year” badge. Well done Ashley
22 grudnia 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you from the bottom of our hearts for taking the time to share such a glowing review of Ashley! We're absolutely delighted to hear about your positive experience and how helpful Ashley was throughout the booking process.
It's fantastic to know that Ashley made a stressful situation manageable by guiding you through the forms, websites, and information. We're so proud of her dedication to providing excellent customer service.
We'll be sure to pass on your "Employee of the Year" badge suggestion to Ashley – she definitely deserves it!
Thank you again for your kind words. We hope to assist you with your travel plans again in the future.
Excellent Service
We had a very smooth experience made possible by Brian at Galaxy Cruises. He gave us his personal direct number to contact him at any time and even went so far as to call us whilst he was on his own annual leave to sort out a problem with our pre-cruise hotel. He also ensured we had our own table for two for dining purposes whilst on our cruise. Overall a pleasure to do business with Galaxy Cruises and Brian was exemplary in our dealings with the company.
21 grudnia 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Brian and Galaxy Cruises! We are absolutely delighted to hear that you had such a smooth experience and that Brian was so helpful.
We are especially pleased to know that Brian went above and beyond by providing his personal contact information and even assisting you during his annual leave to resolve an issue with your pre-cruise hotel. We are also glad he was able to ensure you had your own table for two for dining purposes.
We strive to provide exceptional customer service, and it's wonderful to hear that Brian's efforts were exemplary. We truly appreciate your kind words.
Thank you again for choosing Galaxy Cruises. We look forward to assisting you with your future travel plans!
Zia was very helpful
Zia was very helpful. Looked into all options for me. Got back to me right away. Made booking my cruise very simple. Thank you
6 grudnia 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Charlotte,
Thank you for your fantastic 5-star review! We are so pleased to hear Ziya provided excellent service, acting quickly to secure and confirm your cruise and stay vacation. We're delighted you had a great experience with us. Your kind words are truly appreciated!
Fantastic cruise services
Fantastic cruise services. Pleasant experience..!
26 listopada 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Jonah,
Thank you so much for the wonderful 5-star review! 🌟
We’re thrilled to hear that you had a fantastic cruise and a pleasant overall experience. It means a lot to our team to know we helped make your trip memorable.
We look forward to welcoming you aboard again soon! 🚢✨
Simple to book best for family
18 listopada 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Belly,
Thank you for your lovely feedback! We’re so glad to hear that the booking process was simple and that you found our service great for families. 💙
We truly appreciate your support and hope to serve you again soon!
Customer Service Team
Renee Johnson
Galaxy Travel Ltd
Just completed some alterations and…
Just completed some alterations and selections for a cruise and stay vacation. Brian was excellent in providing options and acted quickly to secure , book and confirm. Great service . many Thanks.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Steve,
Thank you for your fantastic 5-star review! We are so pleased to hear Brian provided excellent service, acting quickly to secure and confirm your cruise and stay vacation. We're delighted you had a great experience with us. Your kind words are truly appreciated!
Regards
Customer Service Team
Renee Johnson
Galaxy Travel Ltd
Good Booking Experience
We have booked at least 4 cruises with Adam Jones at Galaxy cruises. We have found him very helpful and professional and answered all of our queries promptly. Prices we were quoted were competitive.
28 listopada 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Anon,
Thank you for your wonderful 5-star review! We are thrilled to hear of your continued positive experiences with Adam Jones. It's fantastic that his helpfulness, professionalism, promptness, and competitive pricing consistently met your expectations. We truly appreciate your loyalty to Galaxy Cruises!
Regards
Customer Service Team
Renee Johnson
Galaxy Travel Ltd
Brian Smith was helpful in every way in putting together our trip
Brian was helpful in ever
24 listopada 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
Dear Stephen,
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that Brian Smith provided exceptional assistance in putting together your trip. We're very proud of Brian's dedication to our clients. We appreciate your kind words and look forward to helping you with future travel plans.
Regards
Customer Service Team
Renee Johnson
Galaxy Travel Ltd
Bad Miami hotel
Everything good except the choice of Miami hotel. I couldn't stay there.
15 października 2025
Odpowiedź od Galaxy Cruises
Thank you for sharing your feedback. We're glad to hear that overall you're happy with your travel arrangements. We understand that the Miami hotel wasn't to your liking, and we sincerely apologize for any inconvenience this caused.
Supplied full imformation about any any questions we asked.
For future cruises we will definitely go to Galaxi cruises and see what they have to offer, before we would try anyother.
12 listopada 2025
Odpowiedź od Galaxy Cruises
We're thrilled to hear you had a great experience with us! Thank you for the kind words and for letting us know that we were able to answer all your questions and provide you with the information you needed. We truly appreciate your loyalty and look forward to helping you plan your future cruises! We'll be ready and waiting to show you what exciting offers we have available when you're ready to start planning your next adventure.
Beyond my expectations the holiday was…
Beyond my expectations the holiday was really amazing
28 października 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
We're absolutely delighted to hear that your holiday exceeded your expectations! It makes us so happy to know you had an amazing time. Thank you for sharing your positive experience! We hope to help you create more wonderful travel memories in the future.
It was our first time dealing with …
It was our first time dealing with Galaxy Cruises having read some very favourable reviews. Following my request for a quote for the package I was considering for myself and my husband, the quote submitted was not only very competitive, but was very well presented, with all details clearly explained. Upon accepting the quote, all subsequent discussions with Brian Smith were clearly understood, and all amendments very promptly implemented. Overall, I was very impressed with the courtesy and efficiency demonstrated by Brian. Brian also made several contacts with us to make sure we were happy with everything. We were very satisfied with the service provided by Brian and we went ahead with the booking.
7 listopada 2025
Opinia niezależna
Odpowiedź od Galaxy Cruises
We're absolutely thrilled to hear about your positive experience with Galaxy Cruises, especially with Brian Smith! It's fantastic to know that you found our quote competitive and well-presented, and that Brian was able to clearly explain everything and promptly implement any amendments you requested. We're so glad you appreciated his courtesy, efficiency, and proactive approach. We truly value your business and are delighted that you chose to book with us. Thank you for taking the time to share your experience – it means a lot to us! We look forward to helping you plan more amazing trips in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.