DSV Recenzje 

Worst logistics company ever. They have no clue what they are doing. I've been stand-by for three days to receive my goods. Nobody called me or anything.

Worst company I have ever used. First driver could not collect 3 pallets as he did not have a pallet truck. Second driver had a pallet truck but would not enter our unit. This company is a pretend logistics company. Avoid like the plague.

BAD SERVICE STILL WAITING FOR MY DELIVERY FROM LAST YEAR. WHEN YOU CALL THEM YOU WAIT FOR 15 MINUTES BEFORE YOU CAN TALK TO A CONSULTANT. COMPANIES AVOID USING DSV, I AM VERY ANGRY RIGHT NOW. I WAS SUPPOSE TO RECEIVE MY PARCEL ON THE 18 DECEMBER 2019 AND STILL WAITING 04 JANUARY 2020

I share the sentiments of the majority of posters here. There is no need to expand on my specific experience. Suffice to say that I will avoid using them. I shall also refuse to do business with any company that uses them to deliver, it is not worth the risk.

Avoid! The worse delivery company ever, my two packages sitting in the warehouse for some time, customer service not helpful!
AVOID!

Expensive and really bad service.They offered additional insurance. I paid it, and goods arrived with transport damages. They denied to compensate.

Package was damaged which resulted in the product being damaged too. This is the 3rd time this has happened with DSV.

The WORST service I've ever had! A guy by the name of Jon we are dealing with recently as David, the guy who is in charge of our deliveries is currently on holiday. This guy, Jon is unbelievable "IRRESPONSIBLE!!!" Called him many times since last week chasing our orders but keep promising to get back to us but we never hear from him! We requested for invoices but can't even send it on time. Two weeks of chasing this guy Jon for our deliveries. We even ended up having cancellations from customers because of long delays with deliveries. His "INEFFICIENT SERVICE" came to the point that we have to hire a Van and directly pick up our product from Lombard shipping to fast-track the process. Our prostrations did not end there as Lombard Shipping require proper PPE for safety in the warehouse and it took this guy JON 5 DAYS to reply on our request! Those 5 long days also require some chasing over the phone just to get hold of him for that simple instruction requirement from Lombard Shipping for us to collect our product!

I do hope that DSV will address this issue as our business experienced crises because of long delays. We never had any problem with them in the past. It's a shame they have this bloke around destroying their reputation! Time waster!!!

I originally posted 11 June 2018 regarding DSV employees who damaged my parked vehicle with a trolley jack while they were offloading goods.

Due to no action from DSV I am posting again and including updates so the public can know what type of organization this is.

The incident took place 18 April 2018, DSV Port Elizabeth confirmed fault and I was directed to deal with their Gauteng office. A reference number was assigned and I was directed to some third party group who attends to claims.

2 months later of constant calls, emails, frustrations and arguments some progress seemed to be insight. A claim number was finally forwarded to AON who I was told is the insurance company for DSV.

After once again no progress I made contract directly with AON who shared with me they are not the correct insurer for this claim. Absolutely defeated I was directed back to the Third party claims desk. They could not help me, directed back to DSV Port Elizabeth who could not assist either. Directed back to DSV Gauteng I was told they would follow up, no sense of urgency or a care that my property was still damaged.

After this I took to Hello Peter. After posting the complaint DSV Port Elizabeth branch phoned me and advised they would sort this out immediately and get my vehicle repaired and would do so from branch level. (Note: This issue was first raised with the Port Elizabeth branch).

Danie Gerber, DSV Port Elizabeth Branch Manager, 20 June, advised me they would settle my car repair quote with a listed DSV vendor and this vendor would then pay the authorized repairer for my vehicle.
Never in my life have I known payments to take 30 days to clear.

Needless to say I believe this is just another delay tactic hoping that I will just walk away from this claim.

I have done nothing wrong and expect the right thing to be done by DSV. They damaged my vehicle and have not taken responsibility. This is unethical and not behavior one would expect from a global company. If DSV cannot attend to such small responsibilities how will they attend to your business requirements.

We have now reached 3 months since the damage was caused to my vehicle and still not repaired.

PEOPLE, NICE PEOPLE, IF YOU ARE AGAUNST EXPLOITATION OF GOOD HARD WORKING PEOPLE YOU SHOULD NIT USE THEIR SERVICE!!! EVERY TIME YOU USE THEIR SERVICE AND PAY THEM, JUST BE SURE SOMEONE JUST LIKE YOU GOOD MAN WILL BE EXPLOITED AND WILL SUFFER JUST BECAUSE THEY ARE GREEDY AND DON'T RESPECT THE OTHER PEOPLE BUT THEMSELVES!
I worked with them for half year. They exploited us, they were aggressive and were looking on us not as partners but as slaves, as something it doesn't worth it to spit on.
After we notified we willing to end the cooperation they invoiced us for so many things that we got big losses. As example we negotiated to pay 20eur per day using their trailers but they invoiced us 30eur per day. When you have a problem and try to solve it with DSV employee he sends you to speak with someone else from dsv and then he tells you it's not his problem and you have to speak with someone else and the problem never get solved.

On 31st May I was told my order would arrive in 7-14 days and it arrived on 20th June. There was no mention of working days in the message.

In addition, the driver refused (and I was on the phone to him for a while) to deliver it to the address I had given DSV for delivery and the address that was on the invoice. I had to meet him 5km's away!!!!!

THEN when I told DSV about the problem, I got this reply one line reply......

Hi Lou,
I apologies for the inconvenience with the delivery however we are glad you have received your order
Best regards,
Nicole Theobald
DSV Road Ltd

In eerste instantie leek het mis te gaan met het bezorgadres, maar alles is keurig en snel geleverd, zelfs 5 hoog is onze bank onze bank afgeleverd, die niet in de lift paste. Verbeterpunt zou kunnen zijn de communicatie tussen moment vanaf verzending tot bezorging.

My product got damaged well beyond repair during transit. It took three weeks for the refund to go through. At least I got my money back.

Not delivered. I spent all day home waiting delivery by DSV. The date was confirmed via SMS, but no luck. No call, no email to inform me about...

Unhelpful delivery driver, he made us load two diggers for delivery from UK to Sweden. When the diggers arrived in Sweden one had a smashed window costing £786.00 + VAT. We provided photogrpahs of the machines when loaded in tact and when delivered damaged. DSV refused liability. After completing a feedback review I was contacted by a DSV relationship manager offering apologies and a review of the way we were treated. That was in February 2017. I write this in October 2017 and still havent heard back from her. DSV are a joke and avoid at all costs.

So so angry right now, delivery not done due to driver not having sufficient time. How is that my problem. I have lost money and clients due to this companys negligence.

Just to keep people up to date, you may have seen our negative review of DSV below, they destroyed some of our goods and offered us a negligible credit which we refused.

We duly invoiced them for the damages, the following is a summary of the most recent correspondence

EVO to DSV - Can you advise on payment of our invoice?

DSV to EVO - As i see in the system, invoice 2475 was cancelled

EVO to DSV - It hasn't been cancelled by us, you destroyed our items, we expect you to pay for them, were not accepting the negligible offer you have made in settlement in this matter. Until we receive the £725.28 as invoiced the matter will not be treated as settled.

DSV to EVO - We have refunded to you what is our legal liability under the terms and conditions applicable and therefore no further payments will be made. Our position stands and we will not be responding to any further correspondence on this matter.

For anyone reading they haven't actually sent us any payments, merely sent us a credit note that were not accepting as settlement, having dealt with thousands of suppliers over the years DSV takes the number 1 slot as being the very worst company we have ever dealt with, like other reviews below we too will not be purchasing any goods from any company that makes use of the services of DSV.

Jeg har netop modtaget en længe ventet pakke d.d. den 23. maj, afsendt fra Brøndby den 2. maj med DSV.
Pakken var altså tre uger undervejs.
Det på trods af, at jeg flere gange har rykket DSV, som hver gang venligt har oplyst, at pakken har befundet sig hos en underlevarandør : Everyday Logistic ApS.
DSV har rykket Everyday Logistic ApS, og to gange fastsat en dato for aflevering af forsendelsen, det er bare ikke sket.
Jeg er helt uforstående overfor, at DSV har et samarbejde med en underleverandør, som slet ikke lever op til DSVs standard.

The delivery guy called me and said he had been knocking on my door for 10 minutes... and I was home sitting literally 10 meters from my door reading at that time he says he knocked. Isn't your job to deliver the goods? Why would you lie that you've been knocking?
No wonder why they get crushed by FedEx and UPS.. Won't buy from a company that uses DSV again... this is the second time I'm having problem with their delivery.