DSV Recenzje 

Am now on the third day of promised delivery - goods have not arrived when promised, call centre will not call me back only e-mail. they do not know where goods are and I have no idea if they will arrive today. Fisrt time they did not deliver due to a'a mistake' - next time they forgot to call me to say they woudl not be delivered, this time they gave me a time slot and have again failed to deliver. Believe the reviews - dont use them

Flera gånger har de missat att avisera sändningar, trots att det är begärt så från avsändaren. Trots att godset inte levererats och kvitterats har det ändå markerats som levererat i deras system, vilket gör att det blir fullständigt hopplöst att hitta sändningen. Ofta måste de börja leta i terminalen, och det gör att de aldrig kan säga när sakerna kommer.
Ett tips:Om du talar med någon som erbjuder sig hjälpa till, så ta namn och telefonnummer. De säger de skall återkomma, men gör det aldrig...

Avoid!!!! Avoid!!!
Rude in the telephone. Hung up on me......

Useless, lazy & rude staff. I called Weds & Thurs to confirm delivery for Fri morning. On each occasion was told delivery booked as requested & that I would receive confirmation call via within couple of hours. No call back on either occasion despite my complaint about initial failure to call back. Fri morning no delivery. Called DSV again to be told that delivery will not arrive as booked. DSV customer service response to my subsequent complaint - 'well what would you like me to do about it?'

Asked for call back from manager. Still waiting... DSV seem to have no regard or care for their customers. Save yourself the stress & avoid.

I ordered an item to be delivered - handled by DSV. Not only did they get the address wrong, but they were unhelpful with changing it. So much so that it was redelivered back to them. I have had to pay again for shipment. I rang countless times, but apparently 'I had the number wrong'.

Unhelpful, rude - I do not advise using them. They are a transport agent, who do not want to do a good job - its very odd.

Good fast delivery abroad 4****

I never wrote any reviews ever but this is worth doing to release my frustration and disappointment. I purchase a shed thru Costco and use this company as their courier. On the day of the scheduled delivery, they called up saying they couldn't deliver for some unknown reason or miscommunication on their part considering I took a day off work to recieve the item. Then they promise to deliver the next day between 12pm to 7pm but no one turns up. Called them the next day to follow or know the whereabouts of the item and said they will find out and will call me right out. As bad as their promises, no one called and when I called back they put me on hold for 15 mins and in the end put the phone down and called back. And this time no one is answering anymore. I searched up the website for more numbers and when finally reach someone immediately put me on hold until the line cuts off. Listening to their hold music on the phone, their company goals, objectives and achievements makes me wonder what kind of people working on this company really are. I would like to voice this one and if someone is looking to use their company or service.....you have been warned!!!

DSV lost my package by apparently delivering it to a wrong person (why not ask for confirmation that you are handing the package over to the correct person??), but they do not believe it is their problem because they used a third-party to deliver my package (which I have never been informed about. I paid for DSV to take care of my package, not someone else). The person who according to DSV signed for the package is not someone I know, and when I contacted the person he says that he did not receive any packages. I have asked for documentation of who DSV handed the package over to, but they ignore this. So either the carrier stole my package or he/she delivered to a wrong person who then stole it. Either way, DSV is to blame for the lost package. But apparently not their problem...

I cannot recommend DSV at all.

The company was due to deliver an item but they did not even turn up or notify me. They also lied on a couple of occasions. All in all a terrible company to deal with

I still await my item – they’ll have had it just shy of a month by the time I might get it, assuming it makes it this time.
Standard start to our dealings. Our item arrived with them and we were contacted (4 days later!) to arrange delivery. ‘No delivery slots’ for 10 days so reluctantly we had to wait. I arranged to work from home and waited in our nice and precise delivery window of 12pm – 7pm.
Delivery was a no show. I called on the day but the delivery office was closed.
I had to chase them to rebook it. When for? Another fortnight!
No simply number to call, just passed around until finally someone can rebook it. But no working o my diary – despite the fact that it was their mistake.
I can't even collect it from the warehouse because 'it's currently being moved to a different storage site and cannot be booked'.
An absolute joke. No interest in dealing with the end customer.

This company are used by Achica to collect items and clearly share the same ethos on customer service. Achica said they would collect on a Wednesday but oh no, the van is not in the area then. I might add the area is central London, not Timbuktu. The customer service woman was rude, sarcastic and unhelpful with a poor attitude.
Don't use this company unless you enjoy poor customer service and surly, rude customer service assistants.

This company doesn't take care of the parcels. I received one recentely a marble top where it is clearly indicated fragil and when I received it was broken.. no wonder why as there were some foot prints on it.. really disapointed..

They had one job, to ensure the safe delivery of the parcel yet it arrived completely smashed open. They clearly have little regard for the goods in their care.

Failed to show up within the 3 hour delivery slot. We were told they were unable to control the traffic and they were totally unapologetic. My husband took a whole morning off work to wait in.
Don't bother using this company.

Helt tilfældigt fik jeg anbefalet voga.com - og nøj hvor jeg dog fortryder det. Heldigvis har jeg en meget fornuftig kone, som sagde til mig at vi skulle prøve at bestille noget "billigt" først. Vi valgte en lampe til 78 engelske pund. Vi bestilte og betalte lampen i december måned 2014, efter betalingen - fik vi besked om at der var ekstra lang leveringstid på netop denne lampe, så vi kunne forvente den i uge 15. I uge 18 fik vi en besked fra DSV transport om at de havde lampen i deres varetægt og at vi skulle betale 360 kr for levering. Dem betalte vi og jeg fik besked at de ville levere om torsdagen i uge 19 mellem 9 og 17. Så jeg måtte tage en fridag for at kunne modtage lampen, da klokken var 17.30 torsdag, ringede jeg til DSV, hvor jeg fik fat i en medarbejder (Dennis) som sagde at de (grundet pakkens lille størrelse) havde videregivet lampen til PostDanmark som tog sig af så små leverancer. Jeg forklarede at jeg havde holdt fri fra job hele dagen for at vente på lampen, DSV manden undskylde mange gange og lovede at han ville kontakte PostDanmark og sørge for at jeg fik pakken fredag. Der kom ingen pakke fredag, så jeg kontakte Dennis (DSV) som kunne fortælle mig at PostDanmark havde smidt pakken væk, så han bad mig om at kontakte voga.com selv for at finde ud af hvad der nu skulle ske. Jeg forklarede at det jo måtte være hans opgave at gøre dette, da jeg havde betalt 360kr for at DSV skulle levere min pakke. Men det var ikke deres problem, det var normal procedure og det krævede Voga.com. Det var kommandovejen sagde han. Da jeg efter en uge fik fat i Voga, efter 4 ubesvarede mails og 10-12 ubesvarede opkald med efterladte beskeder, var de yderst behjælpelige ( troede jeg) de kunne ikke forstå det som DSV sagde, men de lovede mig en ny lampe. Den ville komme i uge 31, i uge 32 havde jeg stadig ingen lampe modtaget, så jeg sendte dem en ny mail, den fik jeg svar på i uge 33, hvor de høfligt skrev at der var opstået en forsinkelse så den kom i uge 35 og de skrev at : de altid sørgede for at meddele kunder hvis der var forsinkelser, så dette måtte være en smutter.
I uge 36 sendte jeg påny en mail, hvor jeg beklagede over at jeg ingen lampe havde modtaget - intet svar.....- da jeg havde sendt 3 mail med en dags mellem rum, ringede jeg dem op. De kunne ikke forstå at jeg intet svar havde fået og ingen besked om en yderligere forsinkelse..... Det var sten sikkert at den kom i uge 41. Nu er det uge 43 og de har lige svaret på min mail fra uge 41, hvor jeg har skrevet til dem at min tålmodighed er sluppet op og jeg ingen lampe ønsker, jeg vil bare ha mine penge tilbage fra lampe og transport!!!!!!! Deres svar lyder således : vi er kede af ulejligheden og jeg har nu anbragt deres ordre hos vores supply chain team, og vi vender tilbage når vi har en løsning......
Hvornår mon man hører noget, altså andet end varm luft.....
Jeg ville ikke engang anbefale Voga.com til min værste fjende.
Håber at nogen læser dette inden de går ind og bestiller på Voga.com eller hvis i har planer om at få noget transporteret af DSV, for de bærer også en stor del af skylden.

It happens that they deliver my parcel into wrong address which mean that someone working with DSV or UPS changed the address we gave them which they earlier issued to our supplier and was sticked on the parcel before UPS picked the parcels up from the supplier. Originally they picked 7 boxes on our behalf from the US but they delivered 6 whilst the 7th (which is the biggest) was delivered to an address in another city from ours. So as they were looking for this, they transferred it to another staff in another office. They seemed not bordered despite telling them that we have just started the business and that consignment was our first stock to be brought into the country.

Within that time we used them to bring in more consignment which they did although not without causing some problems too as they keep coming while we are not in. And when we give instruction to deliver to our neighbour UPS never do so and when we ask them to let us know by calling us about 30-1hr to the time the driver will arrive they claimed that their driver never carry phone. So we hired them again to pick some few boxes from the State again after 4 months to the one they never found. They brought these new items and we could trace it to when it arrived UK. So we are asked to pay so that they can clear it from Custome as usual. We made the payment promptly and have to wait for a week without being delivered. So we were forced to phone them to find out what happened but keep passing the buck again to the extent that you don't know who to talk to again.

Their services is disgusting!!! Totally unreliable as they operate like cow boys.

Generelt dårlig service. Brug et andet fragtfirma hvis det er muligt.

damaged goods, never come to kent? not in the area! = not worth using